Judge.me Product Reviews App
Collect unlimited product reviews, star ratings, testimonials
Rating
5.0
feedback
37,815
chart
#158
All reviews
Review RSS Feed
Nov. 3, 2024
I was disappointed with this app as it failed to deliver on the promises made. The features and functionality were not as advertised, leading to a frustrating user experience. Support was unhelpful and slow to respond, making it difficult to resolve issues. Overall, the app did not meet my expectations based on its descriptions and reviews.
Thank you for sharing your feedback. We’re sorry to hear that the app didn’t meet your expectations. We're constantly working on improving the app, especially for multilanguage stores like yours. Hope we can address your concerns soon!
Oct. 19, 2024
AVOID AVOID AVOID AVOID AVOID AVOID AVOID… You can ask anyone for review so they are not really verified buyer reviews!!! Not well maintained app, currently 3 versions behind with bugs out of the box. Also not capable of looking up all previous orders, You can’t send request manually, as you get AxiosError: Request failed with status code 422 , If you want to ask for previous orders reviews you have to create a CSV file. Absolutely horrendous and obnoxious app to use.
We're truly sorry for the frustrating experience you had and appreciate the details you provided. While we do allow merchants to ask anyone for reviews (this helps stores collect feedback from offline sales for example), we make sure to only verify reviews from a buyer. It appears that your experience is specifically for WooCommerce. The Shopify and WooCommerce versions of our app are separated, and the functionality can differ between platforms. This might explain some of the issues you've encountered. Regardless, we'd love to work with you to resolve any remaining issues.
Oct. 9, 2024
it is randomly sending out product review request even if the request is turned off
Thank you for your review and for notifying us of this issue. Upon checking, the review request has been off and all requests have been skipped, except for 2, which seem to have been scheduled manually. We have reached out to you to see if those are the 2 requests you were referring to, or if you have any other information that could help us investigate the issue further. Looking forward to hearing back!
Dec. 6, 2025
Support used to be super resonsive and quick to fix bugs. So far I've been waiting 6 days for a fix to their Product Groups tag system. All i get is "we are working on it" and they will get back in-touch. So it's an open ended problem with no time-line to fix, meanwhile I'm paying for an app that does not work properly with our store. Hopefully this review will cause someone more senior to start asking questions internally.
Sept. 24, 2024
We have been using this app for the past few months. We turned off automatic review request emails, since we didn't want to send review requests to everyone. At first, everything worked however for the past 1 months, we have not been able to send review requests manually. No solution so far..
Sept. 10, 2024
Thank you for your feedback. We noticed that you left a 1-star review without additional comments. We’re sorry to hear that your experience didn’t meet your expectations, and we'd love to learn more about what went wrong. Our team has reached out to you via email. Please reply to us anytime and we'll address any concerns and make it right.
Sept. 8, 2024
Store
Ma Boutique
Using app
13 minutes
Thank you for taking the time to leave us a review. We’re sorry to see that your experience wasn’t as positive as we strive for ad we'd like to understand what went wrong. If you’re open to sharing more details, please reply back, and we’ll do our best to resolve any issues you may have experienced.
Sept. 2, 2024
I'm extremely disappointed with the Judge.me Product Reviews App, especially after my recent experience with their support team. After Abraão ran some code on my Shopify store, a significant portion of my product images were removed, leaving my store in a complete mess. To make matters worse, he acted like nothing had happened and offered no solution to fix the problem. To add insult to injury, his manager Carlos was even worse. I showed him video proof of how my store looked before his staff messed it up, and he kept playing it off like nothing happened. This experience has been incredibly frustrating and has caused serious disruption to my business. I would not recommend this app to anyone, and I certainly won't be using it again. Proceed with caution if you value your store's integrity."
We understand how frustrating it must have been to encounter these issues, and we apologize if our communication and support were not as helpful as they should have been. We would appreciate the opportunity to discuss this with you further and do everything we can to help resolve the matter. Please feel free to reply to our email, and we will prioritize your case immediately.
Aug. 31, 2024
Extremely Disappointed with the Poor Customer Service! less that 1 star I am absolutely shocked by the level of unprofessionalism and poor customer service I experienced with this company. The representative I dealt with was unbelievably frustrating to communicate with. He pretended not to understand me and took forever just to say a few words. It felt like he was wasting my time intentionally! Even worse, he practically told me that I needed to figure everything out on my own, implying that they don't actually do anything to help their customers. If you don’t understand something, too bad—you’re on your own. I have never encountered such a lack of support and unwillingness to assist in any business. This was truly an eye-opener, and I am beyond disappointed. I will not be recommending this company to anyone. They need to seriously improve their customer service standards. Unbelievably poor service!
We sincerely apologize for the experience you had with one of our agents. This is far below our usual standards and we take full responsibility for the miscommunication and lack of help in resolving your concerns. On a brighter note, our team is trying to make importing reviews from Etsy easier than ever. We would love the opportunity to make this right and restore your confidence in our app. In the meantime, our team leads have reached out personally to help get all current reviews imported. Hope to hear back soon!
Aug. 30, 2024
thx ron
Thank you for your review. We're sincerely sorry to hear that you didn't have a good experience with our agent. We have made sure that this agent is aware and will react more professionally. In the meantime, our team lead has reached out to you personally to help with the request. Looking forward to resolving this soon!
Aug. 20, 2024
free vertion no worth it
Thank you for your review. We're very sorry to hear that you're not happy with our free plan. From the conversation, it looks like you're looking for review pagination. By default, we show 5 reviews per page and then the customers can go to the next page or click Load more to view more reviews. Our Awesome plan allows you to customize to show more reviews per page, along with other more advanced features. Having said that, you can have as many reviews on the product page as you want, there's no limit on that. Hope that helps!
Aug. 4, 2024
Awful support and constant technical issues. We've been using Judge.me for 3 years across 7 of our Shopify stores, but enough is enough. They misled us into their paid plan with promises of collated reviews across our global stores. Now, they claim a 'technical glitch' is preventing reviews from our Indian store (teacurry.com) from showing on our international store (teacurry.us). It’s been three days of major sales losses, and they remain completely indifferent to our situation. With no solution in sight, we're forced to switch to another review app. Avoid using them for your store at all costs. There are plenty of other providers who won't deceive you with false promises.
Aug. 4, 2024
Terrible support and constant technical issues. We've used Judge.me for the past 3 years across 7 of our Shopify stores, but we've had enough. They tricked us into their paid plan with promises of collated reviews across our global stores. Now, they blame a 'technical glitch' for why reviews from our Indian store (teacurry.com) aren’t appearing on our international store (teacurry.us). It’s been three days of significant sales losses, and they remain completely indifferent to our situation. Still no solution, so we're forced to find another review app. Avoid using them for your store at all costs. There are many other providers who won't deceive you with false promises.
Aug. 4, 2024
Appalling support and endless technical issues. We've relied on Judge.me for the past 3 years across 7 of our Shopify stores, but we're done. They duped us into their paid plan by promising collated reviews across our global stores. Now, they blame a 'technical glitch' for why reviews from our Indian store (teacurry.com) aren’t showing on our international store (teacurry.us). It's been three days of massive sales losses, and they remain completely indifferent to our plight. Still no solution, so we’re forced to find another review app. Avoid using them for your store at all costs. There are plenty of other providers who won't deceive you with false promises.
Aug. 4, 2024
Appalling support and endless technical issues. We've relied on Judge.me for the past 3 years across 7 of our Shopify stores, but we're done. They duped us into their paid plan by promising collated reviews across our global stores. Now, they blame a 'technical glitch' for why reviews from our Indian store (teacurry.com) aren’t showing on our international store (teacurry.us). It's been three days of massive sales losses, and they remain completely indifferent to our plight. Still no solution, so we’re forced to find another review app. Avoid using them for your store at all costs. There are plenty of other providers who won't deceive you with false promises.
July 16, 2024
Extremely limited features. Be warned, if you decide to uninstall this app, their reviews will still pop-up on your store even after widgets are removed. Support was absolutely no help. Just gaslit me and told me it wasn't their review app, when indeed it was. I ended up having to reinstall the app just to manually delete all of my reviews (only 25 at a time - such a pain and waste of time). 0/10 Do not recommend
Thank you for your review and we apologize for making you feel like we were gaslighting you. To confirm, it seems that our reviews/ratings were synced to the theme metafield, which can only be disabled within the theme. We might be able to disable this for you, for which we will need a collaborator access. Appreciate you taking the time to remove the reviews manually to resolve this issue. Moving forward, we will work with the theme providers to make sure when the app is uninstalled, the metafield will be disabled as well.
July 2, 2024
Thank you for your review! Upon checking the conversations, it seems that you're having issues migrating back to our review requests. Since the event was already sent, there's currently no easy way to resend these requests using our template. Having said that, our team leads have been trying to find a solution and have reached back to you at the email of your preference to discuss the result. We'll work with you on this issue and make sure everything runs smoothly.
July 1, 2024
why i didnt have enabled button
Thank you for your review! Since we couldn't find a previous conversation with you and the app was also uninstalled a few months back, could you let us know which button are you looking for? Our team has reached out to you to clarify your concern. Hope to connect soon!
June 29, 2024
The default translation is not at all accurate for the free program app and you cannot change it
Thank you for your suggestion about our Romanian translation. We have just pushed a fix for that to reflect the correct translation. Our team has reached out to let you know the result. Looking forward to connecting and listening to your feedback!