Judge.me Product Reviews App
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We've usually had good experiences with the Judge.me app. Easy to use, affordable, responsive customer service. However, they are currently having an issue - the Judge.me reviews are not properly syncing to Shop App reviews; only random reviews are synced - which has brought our Shop App review average to 2.5 stars. Reached out to Shopify & the app support team. Shopify can't do anything, and app support said they are having problems with this right now but have no ETA on a fix. This is damaging to the business's reputation and sales, to say the least. Unfortunately, it's one of the problems that should NEVER happen with a review app.
Thank you for your honest feedback. We're truly sorry for the impact this syncing issue has had on your business, we completely understand how critical reviews are to your reputation and sales. We have been working on a fix to make sure reviews will be synced properly to Shop App. We have reached out to you to make sure we're looking at the right listing and the right reviews. Hope to hear back soon! Thanks again for your past support and for bearing with us through this.
The lack of adaption for businesses is not only disappointing, it's insane. I'm so confused at the thousands of positive reviews here. After reaching out to support as to why it's required that someone leaves; - A title for the review - Their full name - Their review - Their email And explaining that it's more important to capture reviews than make it a multi-step process (friction heavy) for someone to leave a review, here's the "response" from Andrew: ––––––– "Our logic dictates that without an email, we are unable to send a confirmation email after a review has been submitted on our website." Firstly, it's not your website. It's ours. Judge.Me should not have access to our customers data, and nor should they dictate how their customers operate their own eComm sites. ––––––– "This is necessary in order to verify the authenticity of the review. As our website does not have any restrictions on who can leave a review, the verified badge is crucial in ensuring the credibility of the reviews." Again, Judge.Me does not get to dictate how we verify reviews. Businesses have their own processes (i.e. tracked emails, using our own email apps). ––––––– "Therefore, we kindly request that an email be provided in order to proceed with the review process." Yet again, Judge.Me does not get to force OUR customers on OUR websites to provide information a) we ALREADY HAVE and b) adds time to leaving a CRITICAL review. Uninstalled. EDIT/UPDATE: They asked me to continue a conversation to see what "solution" they copy/pasted information from their terms and conditions/compliance. So, rather than actually trying to help, they intentionally wasted more of my time and treated our small team like idiots.
Thank you for sharing your detailed feedback. We're really sorry to hear about your frustration, and we completely understand where you're coming from. Our platform does require an email for review submissions to ensure accurate and verified reviews. While the email field cannot be made optional by default, we do value your privacy and control over your customer data and can discuss potential workarounds to streamline this process for your business. However, these workarounds come with some setbacks. Our advanced team has reached out to you to make sure you’re comfortable with those details before proceeding.
I signed up for what I thought was the free plan as a way to have it installed when I'm set up and ready to start selling. So, imagine my surprise today when I was charged for the premium plan. My website isn't set up completely but I already know which review app I won't use when it is. Thanks for nothing.
We're sorry for the confusion about the plan charges. It sounds like you were on our free trial, which gives access to the Awesome features for a limited time. Once the trial ends, it automatically switches to the Awesome plan unless downgraded to the Free plan beforehand. We completely understand this might not have been clear, and we'd love to help sort it out. Our team has processed your request, looking forward to hearing back soon!
I currently hate it. I finally found the place to re request a review and it didn't work. Thinking it was a problem on my end, I closed the window and tried to find the request page again. Have spent hours coming over the site of all sorts of other features it wants to sell me, and other products I've purchased that it wants me to review, but can't find what I'm looking for. 'just go to judge.me/admin'... Doesn't exist!
We're really sorry to hear about your frustration. It sounds like you're having trouble finding the re-review request feature, and that’s definitely not the experience we want for you. You should be able to access at https://app.judge.me/dashboard. If that’s not working, we’d love to investigate further and help resolve this ASAP. We have reached out to you directly, we’re here to help!
Was using the app on the free version, everything was fine. Then I wanted some extra features so I upgraded and paid the $15USD. i wanted to stop paying the $15 and revert to the previous version but the snakes do not allow you to do this. You have to cancel the App altogether. I find this deceptive and unethical. Shopify do better!
Thank you for your review. We’re sorry for the frustration you faced while managing the plans. To clarify, you don’t need to cancel the app to go back to the free version. The plan can be downgraded directly from the Plan page at any time. That said, we appreciate your feedback and are working with our team to improve the upgrade/downgrade process. Our team lead has reached out to assist and ensure the charge is refunded. If you have any further questions, we’re happy to help!
1) This app does not provide much control to the store owner. I can't delete or modify a review. A customer can modify their own reviews if they go through the Judge.me website. THIS IS NOT OK. 2) The company "judge.me" emails my customers from a "judge.me" address rather than my store's address. 3) A product reviews app should be invisible to the store owner's customers, meaning that my store should be the public point of contact, not "judge.me." Judge.me fails on this point. I am astonished that this app is so highly rated and, frankly, suspicious whether this apps ratings in the Shopify store are real. 4) No way to test the app without messing up my own store stats.
Thank you for your feedback, and we're sorry to hear that our app didn’t meet your expectations. Let us address your concerns: (1) and (4): While web reviews cannot be deleted to maintain authenticity and trust, test reviews can be unpublished without impacting the store stats. We’re actively looking into ways to make sure store owners can test out the flow without affecting the store data. (2) and (3): Our Review Confirmation emails are sent from Judge.me to ensure legitimacy. However, we recognize the value of maintaining your store’s branding and have noted your feedback for future improvements. Our team has reached out to you to offer some tips and workarounds for these concerns. Hope we can help!
This got to be the worst support I have ever encountered. Feels like bunch of bots that does not help at all except copy and paste. worst app
We’re really sorry to hear about your experience with our support. It looks like there was a misunderstanding in our conversation - our agent thought you had everything sorted, but it turns out you were still running into an issue. That’s on us, and we truly appreciate your patience. We’d love to make this right! Our team lead has reached out to you directly, we’ll make sure you get the help you need.
The app is overly complicated to the point where I couldn’t set it up myself. The tutorial and help sections contain expired links, and the person assisting me ended up messing up my store theme. They couldn’t fix the carousel or the star ratings on the product page either. This has been the worst Shopify app experience I’ve ever had. It’s frustrating how such a simple concept could be executed so poorly and made unnecessarily complex. I wasted three hours on this and got nowhere.
We’re very sorry to hear about your experience and truly understand how frustrating it must have been. Your feedback is invaluable to us, and we’ve carefully reviewed the situation to address the issues you encountered. We’d love the opportunity to welcome you back and clarify the miscommunications regarding the customization of the carousel and Google reviews. Our goal is to simplify the process and ensure the app works seamlessly for you. We’ve already reached out to you via email with detailed instructions and a proposed solution. If you’re open to giving us another chance, we’re here to assist and make sure the app meets your expectations.
Terrible Customer Service Experience I had an extremely disappointing experience with their customer service. I reached out for help with an issue and the developer, Soufiane, asked for permission to access the app. Without waiting for my explicit consent, he started making changes and publishing on my live theme. This is a blatant disregard for customer consent and professionalism. When I inquired about how to edit reviews separately, he simply told me to publish them since they were already imported. This response was incredibly unhelpful and frustrating. I cannot believe the level of incompetence and lack of respect shown. Avoid at all costs!
We’re truly sorry to hear about your experience and deeply regret falling short of your expectations. We take feedback like yours very seriously, as it helps us improve our service and ensure such issues are avoided in the future. This incident does not reflect the high standards of transparency and professionalism we strive to uphold. Please rest assured that we will thoroughly review this matter to prevent similar occurrences. In the meantime, we’d love to address your concerns more effectively and assist you in making the most of our app. If you’re open to it, please don’t hesitate to reach out to us via our ongoing conversation. Our team will ensure you receive the support you deserve.
This app leaves code all over your site when you "delete" it.
Thank you for your feedback. We understand how important it is for everything to work seamlessly when uninstalling an app. In most cases, if the installation is done via Shopify app blocks, these blocks should be removed automatically upon uninstall. We've reached out to you to check this further. If any remnants were left behind, we’d be happy to help you resolve this very quickly.
Thank you Claudio for your incompetence. If you want to waste time, write to Judge support. I ask for help with something very simple, and Claudio doesn't understand everything. 20 minutes of conversation and in the end he doesn't even help me find the solution and leaves me all alone. For the price of the application, this isn't right.
We're very sorry to hear that the experience you had with our agent has not been up to standard. We'll be working with our agents to ensure your requests are understood by all. In the meantime, we're glad to hear that the issue has been resolved. Thank you for bringing this to our attention.
Thank you for taking the time to leave a review. We're sorry to hear that your experience didn’t meet your expectations. Our team has reached out to you to understand more about what went wrong so we can fix it together. Hope to connect soon!
This messed up my entire website and I have to pay someone to fix it- and my customers can't buy during out black november sale
This app support tried 10 different ways to prevent my store have verified reviews due to some ambiguous " rule" while lacking reasonable features to display individual review as verified on homepage , the support was going out their way and out of line to disqualify your store personally, he asked me millions of question like a cop and insist that I prove that I own my own store! Who the f* are you? When I look at some of their reviews, l find they all sound like cookie cutter and one clearly said they are running into an issue but still give 5 star LMAO. fk8ng clown ! There are so many apps there that would never intentionally make their customer's life hard!
We're truly sorry to hear about your frustration with how our agent handled the review verification for your store. Our verification process is in place to maintain the integrity of reviews, ensuring they remain trustworthy and authentic. However, we understand this process can be cumbersome, and we’re always looking for ways to make it clearer and more efficient. Our team leads have reached out to you to work toward a solution that suits your needs. If you're open to it, please reply to us anytime. In the meantime, we have also talked to the agent to make sure they won't make the same mistake.
"I recently cancelled my Judge.mesubscription, but I'm still being charged. I've reached out to their support team multiple times, but haven't received a resolution yet. It's frustrating to continue being billed for a service I no longer use. I hope this issue gets resolved soon."
Thank you for letting us know about the issue and sorry to hear that you haven't received the refund. Upon checking the conversations from our end, we haven't been able to find a related thread. We have reached out to you as well but haven't heard back. In case we reached the wrong contact, please feel free to email us at [email protected] and we'll sort this out for you!
I was disappointed with this app as it failed to deliver on the promises made. The features and functionality were not as advertised, leading to a frustrating user experience. Support was unhelpful and slow to respond, making it difficult to resolve issues. Overall, the app did not meet my expectations based on its descriptions and reviews.
Thank you for sharing your feedback. We’re sorry to hear that the app didn’t meet your expectations. We're constantly working on improving the app, especially for multilanguage stores like yours. Hope we can address your concerns soon!
Not possible to review a set if has variants inside
AVOID AVOID AVOID AVOID AVOID AVOID AVOID… You can ask anyone for review so they are not really verified buyer reviews!!! Not well maintained app, currently 3 versions behind with bugs out of the box. Also not capable of looking up all previous orders, You can’t send request manually, as you get AxiosError: Request failed with status code 422 , If you want to ask for previous orders reviews you have to create a CSV file. Absolutely horrendous and obnoxious app to use.
We're truly sorry for the frustrating experience you had and appreciate the details you provided. While we do allow merchants to ask anyone for reviews (this helps stores collect feedback from offline sales for example), we make sure to only verify reviews from a buyer. It appears that your experience is specifically for WooCommerce. The Shopify and WooCommerce versions of our app are separated, and the functionality can differ between platforms. This might explain some of the issues you've encountered. Regardless, we'd love to work with you to resolve any remaining issues.
it is randomly sending out product review request even if the request is turned off
Thank you for your review and for notifying us of this issue. Upon checking, the review request has been off and all requests have been skipped, except for 2, which seem to have been scheduled manually. We have reached out to you to see if those are the 2 requests you were referring to, or if you have any other information that could help us investigate the issue further. Looking forward to hearing back!
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