Justuno ‑ Email & SMS Pop ups
Email & SMS Pop-Ups For Lead Capture & Personalization
Rating
4.7
feedback
2,342
chart
#1,965
All reviews
Rating Breakdown
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July 30, 2018
Very sneaky with billing. I thought I had cancelled months ago. There's so many steps to it. They would not refund my charges even though I haven't been using their services for months.
Sept. 25, 2022
Gave this a try. Wow at the Windows 95-like template designer. It's the most user-unfriendly experience I had for a while. Tried to edit a standard popup template for gamification and gave up. This app has been up for years and I'm sure they keep the very first UX they came up with. If you are willing to invest hours in trying to understand how this thing works, it should be okay. Sorry, but I cannot recommend it.
April 6, 2018
I created a simple test popup ("FREE SHIPPING") just to learn how before doing the whole website. Yuno checked my work and said its OK after I told them that it simple does not work on Safari and Firefox browsers. It works in Chrome. But for a website store there can be no iffy browser challenges! PLUS Firefox refused to load the site with the message "The owner of www.justuno.com has configured their website improperly." So I told Yuno about this and he argued defensively I must have the wrong version of Firefox (I updated just now and got same message -- WEBSITE CONFIGURED IMPROPERLY! Yet Justuno makes defensive excuses? Now they want me to video what I'm doing. Ridiculous. Find another popup app. I give up on this app and the guys behind it. Ridiculous that it does not work with 2 MAJOR BROWSERS, am so glad I found out before its too late! ThePerfectRide.bike
Feb. 9, 2018
I hate this program. Your stupid pops block me from trying to deactivate my account. very shady
Dec. 5, 2017
After removing my last 1-star review, I am now forced to add another one in order to protect my interests. Back in August of 2017, Justuno finally resolved to stop charging my credit card, even though I had tried multiple times to cancel my account through their website. We parted ways amicably after they returned the misappropriated funds and I thought that was the end of it. Now, after reviewing my recent credit card statements, I see that they've repeatedly charged my credit card even after I had requested they cancel the account. Oh BTW, I just logged into the supposedly "canceled" Justuno account. Turns out it's still active. How did that happen? I would try 'cancelling' the account yet again through their online interface, but I don't expect that will work... as it did not work in the past. For all I know, the "cancel account" button is nothing but an inactive, dummy button meant to give you a false sense of security. Truth is, only they can cancel the account on their side (if and when they want to). Overall, great app, however these guys are either incredibly incompetent, or worse... maliciously taking money from it's users, even after they've attempted to cancel their accounts. As a repeat offender, I would say it's more the latter than the former.
Nov. 9, 2017
Just downloaded it, tried a few things and nothing works!! after log in they started me for a thanksgiving campaign, perfect, only the coupon code doesnt save! after 40min i gave that up. Wanted to link my google analytics account, i link it to my account but then i get a pop up where im supposed to select something but there's nothing to select! ... BAD first experience -Even more, it says it's published yet there is nothing to see and also no preview button -Come on, even when i wanted to contact the developer i get an error message
Nov. 6, 2017
The worst. App doesn't save campaigns correctly and I have to keep going back over and over to fix them.
Oct. 16, 2017
After wasting my time and the customer service live chatters time, we came to the conclusion that this app simply does not work well. It will make your Promos look out of wack and cover things on your website that should not be covered such as your cart icon! Making the whole website look buggy. I brought in some traffic to test and my conversion rate was absolutely destroyed. The customer service rep said that it was because of my Theme, it was the reason for these problems but said he could not recommend another theme because there are too many variables to predict if those themes will have problems as well. So I had no choice but to delete the app and cancel my sub.
Oct. 12, 2017
I despise the lies from these guys. 1. "Unlimited Plan" - the lie detector determined that was a lie. 2. "Sorry, whoever said that was new and fired." - the lie detector determined that was a lie 3. "Ok we will stop billing you for that" - the lie detector determined that was a lie 4. "Oh, the free plan doesn't work anymore because our plans are based on site traffic, not promotion impressions. Your Free plan appears to cap out at 5000 visitor sessions per month." - the lie detector determined that was a lie The free plan worked just fine until I wanted a refund after getting rebilled for an annual plan I unlike the one I originally signed up for. A+ for being my top Shopify shady app for both 2016 and 2017 tho.
Aug. 30, 2017
I'm DIZZY from trying to install this app, there are too many things going on, on the screen. Can you please SIMPLIFY installation, I want a simple app to increase traffic, still waiting to see traffic. PLEASE!
May 4, 2019
having to wait 48h between replies is unacceptable! its 2019 wake up. Worked fine and now it's the app is bugged. If someone is replied, please send a real Tech person, I don't need someone who copy paste the articles from the help page.