Kiwi Size Chart & Recommender
Kiwi - Top Size Chart, Guide & Recommendation Shopify App
Rating
4.7
feedback
1,499
chart
#425
All reviews
Rating Breakdown
Review RSS Feed
Sept. 19, 2023
a little confusing at first but once you get it down very useful
Happy to hear you're finding value in Kiwi! We're always happy to help with configuration - just reach out to our support crew whenever you need a hand.
Sept. 19, 2023
Thanks for the honest feedback. Were you upset about something within the app? It's important for us to understand what your issues were so we can improve our services for everyone, but we unfortunately don't have a record of any contact with you. I would be very grateful if you could let us know what we could be doing to create a better experience for you and our other customers. Regards, Hannes Bez - Director of Customer Experience
Sept. 12, 2023
Has never worked on my site. Contacted support and received replies but it seems like there's a disconnect between support and the actual developers who can fix the problem. Waited 4 days for it to be fixed, still no progress so I'll move on to another app instead of continuing to miss out on sales.
Hi Rob, This is Sharky, Team Supervisor here at Kiwi Sizing. I apologize for the problems you've encountered with our app. This is not the type of support experience we would like you to have, and I apologize for failing to meet your expectations. I sent you an email so we can talk about how we can improve this situation. I know you've already uninstalled our app, but please know that if you give us a chance, we will do everything we can to resolve this as soon as possible. Respectfully yours, Sharky Team Supervisor - Kiwi Sizing
Sept. 11, 2023
great customer service and answer questions quickly, I love being able to customize my own size charts
Thank you for the amazing review! We really love reading these kinds of comments about our app, it helps fuel our motivation to be better! If you have anything else in mind that you need help with, you know where to reach us. Cheers!
Sept. 8, 2023
Nice app, support 100 points, help with everything.
Thank you for your honest review! Our specialists work hard to help with your questions and concerns and I'm glad that you were pleased by the support you received. Please let us know if there's anything we can help you with. Cheers!
Sept. 6, 2023
Muitoooo bom, vou fazer o comentário em português porquê o Dropshipping no Brasil está crescendo muito. Ótimo para colocar a tabela de medidas e o suporte é maravilhoso!
Thanks for an amazing review! Mariella had a great time helping you out and we're glad that you enjoyed the support experience you had with us. If you need help with anything else, you know where to reach us. Cheers!
Sept. 4, 2023
Setting up the custom recommender initially seemed daunting, but the Kiwi support team made the process incredibly smooth. Their exceptional assistance had me up and running quickly, and they tackled every challenge with ease. It's refreshing to experience such high-quality support.
Everything was smooth thanks to your cooperation! We appreciate this honest review. Thank you for making our day! We work hard to provide our merchants with world-class customer experience and are happy that you're satisfied. Please be assured that we will always be available to help if you need us. Cheers!
Aug. 23, 2023
We have used Kiwi Sizing for a good few years now and can highly recommend this app to your shopify store. Easy to setup, and support are very helpful when we have any questions.
Thanks for the honest review Anders! We're glad and honored to be part of your business for the past few years, and hope that we'll still be partners for more years to come! Thank you for making our day! Please let us know if you need help with anything else.
Aug. 13, 2023
This app is really simple to use and does exactly what I need it to do even on the free plan. It easily integrates with my shopify store and I can allocate it to the products that are relevant.
Thanks for an amazing review! We're glad to hear that you are happy with how our app functions. We work hard to ensure that partners like you have a stress-free experience using our apps. If you need help or assistance, please feel free to reach out! Cheers!
July 26, 2023
Great app that we've been using now for a couple of years. Very simple setup and customer support is great.
Thank you for this honest review! Mariella and the team had a great time helping you out! Please let us know if you need anything else, we'd be glad to help!
July 14, 2023
Support was super fast and friendly. Helped us out greatly. Couldn't figure something out and they fixed it for me. Thanks again!
You're very much welcome! You definitely made our day with this amazing review! Our team will continue working hard to provide you with the support you need. If anything else comes up, just let us know and we'll be happy to help!
July 13, 2023
The best size chart I used!!! The customer service is also great!!!!! Girlie is very professional!!!
Thanks for the amazing review! Girlie is one of our team's gems and she works really hard to ensure that our merchants get the support they need when they need it most. Please let us know if you need anything else, you know where to reach us!
July 9, 2023
Size recommendations are inaccurate. How can I improve? I put all the measurements and set it up correctly I believe. Please help
Hi Milpali, Thank you for reaching out. We just sent you an email to help. We want to make sure you have the best experience possible with Kiwi. Could you check your email inbox? Our customer service representative is ready and wants to make sure you have a delightful experience using Kiwi. We will get your issue resolved quickly there. Best, Serge
June 28, 2023
really loved the support rep, Daniel has been all with me for hours to solve my issue..really loved the customer experience :)
Thank you so much for this review! Daniel is a real gem, isn't he? He's one of the best we have and we're really glad to have him on our team! Please let us know if there is anything else you need assistance with!
June 12, 2023
We had a look at other size guide apps, and found Kiwi to be the best. Support is fast and helpful. The app isnt perfect yet, but I'm sure these guys are working hard to make even better.
Hey Justin, thanks for an amazing review! We're glad you found Kiwi to be your store's best Sizing and Recommender app! Your feedback is extremely important to us as it plays an important role in ensuring our app continues improving. If you have anything in mind, message us, and we'll be happy to help!
June 9, 2023
I was initially really excited when I discovered this app. The perspective of utilizing the size recommender to enhance the customer experience was truly promising. However, my enthusiasm quickly waned when I realized that the size recommendations provided by the app were inaccurate, despite providing all the necessary sizing information. Seeking a resolution, I promptly reached out to the support team for assistance in rectifying the issue and getting the app up and running smoothly. Unfortunately, my disappointment persisted as the support team failed to address my concerns effectively. They assured me that they would examine the sizing charts and make the necessary adjustments, but it has now been nearly two months, and no progress has been made. This situation is deeply regrettable because the app's features appeared to be excellent, and I was genuinely looking forward to implementing them in my store. However, after two months of having the app installed and being charged, I have been unable to enable it or benefit from its functionalities. Overall, I am extremely dissatisfied with the inaccurate recommendations and the extremely poor support experience I have encountered. Dealing with the app's support team has been nothing short of a nightmare. Their promise to "have a look" at the issue has resulted in weeks of waiting without any meaningful updates or resolution. As someone who has been using Shopify for nearly five years, I can confidently say that this has been the worst support experience I have ever had with any app thus far.
Hi Omar. I appreciate you taking the time to leave this review. I'm sorry for the issues you've encountered with our app, and for the experience you've had with our support team. I sent you an email with additional information on how we would like to proceed with this issue. I hope you choose to continue doing business with us. We really do care about your experience. We will do better. Thank you, Sharky Team Supervisor - Kiwi Sizing
June 8, 2023
The service is great, I wanted to fix the size chart in the code and they fixed it for me. There is a lot of futures in the app
Thanks for this great review! We're proud of the work we do and we're really happy we had to the chance to help. Reach out again if you need anything else!
June 2, 2023
Fantastic app and very easy to use and their customer support are amazing and very helpful recommended to any one
Our team is dedicated to providing the best support experience possible and we are very thankful for this heartwarming review! Please let us know if anything else comes up; we'll gladly help!
May 23, 2023
Great functionality, great customisation options and always great service whenever we need a helping hand. Would recommend.
Thank you for choosing our app! We are extremely delighted to hear your feedback, these kinds of reviews really make our day! Please don't hesitate to reach out to us if there is anything else you might need help with. Cheers!