Kiwi Size Chart & Recommender
Create on-brand size guides, tables, and fit recommenders
Rating
4.8
feedback
993
chart
#558
All reviews
Review RSS Feed
Jan. 4, 2023
Customers service is not really good and not really available... The app is cool but complicated. Hope they will increase...
Hi Anne, thank you for reaching out. It looks like we just missed your follow-up chat on Monday. That was our mistake - I'm sorry about that! We've sent you an email to see how we can solve your problem, and someone will be following up by chat shortly as well. We'd love the opportunity to get this sorted out so you can get full value from Kiwi!
Jan. 2, 2023
Awesome app with tons of features. Has really helped curb returns for sizing issues as well as increase orders due to giving my customers more confidence in their size selections. Great customer service as well! Prompt and professional.
Thanks so much for this fantastic review! Reducing the need for (and stresses of) returns is one of the core business cases we try to solve for our customers, so we're very happy to hear this feedback. Please touch base whenever you need help again - Ron and Daniel and the rest of the Kiwi team are always standing by and ready to go!
Dec. 23, 2022
Easy to start using and build guides and recommenders. Initially had a hard time getting attention from the customer support, but they have improved since. Looking forward to see impact of better size guiding.
Thank you for leaving this detailed review. I'm so sorry you had such a poor experience with us, but I'm grateful you've given us the chance to fix it. I know we've worked with you over the past week to resolve your technical issues and answer your questions. I'm sure Kiwi's going to be a great fit for your business, and we'll do our best to make sure the service issues you encountered never happen again! Hannes Bez | Customer Experience Lead
Nov. 28, 2022
Customer service was quick to respond. Excellent app. I actually have four stores using this app.I recommend it to you
Hi Mr. Saker team, thanks for the review. We love your implementation of size charts! With the size charts plus your marketing of the "PERFECT FIT PROMISE" , you are really optimizing conversion!
Nov. 27, 2022
stopped working during the busiest time of year!! BFCM! no support after hours , had to switch fast to another app as we were losing sales. What a joke.
We apologize for the problems you encountered! I know you switched to another app already, but I've reached out to you directly by email in any case to see if we can make amends. Thank you for taking the time to write to us - we hold ourselves to higher standards than this.
Nov. 27, 2022
on the busiest time of the year (black friday) app decides to crash, have no access to the back end and charts take forever to load on product pages. Definitely ditching this app as soon as possible!
Thank you for taking the time to send this review. We're so sorry about the issues you're struggling with! We've reached out to you by email already to get you back up and running ASAP.
Nov. 7, 2022
It's ok to use and does what it promises. It is very unfortunate that it does not support multilingual use - not even the native version. Shame.
Hey Urban Kit team, thanks for the review. If you check out this post, https://kiwisizing.com/blog/august-2019-updates-simple-table-editor/ , you will see we support multi-lingual for the advanced recommender and simple table editor. Check it out, and shoot us an email at [email protected], and we can help out!
Oct. 21, 2022
We've been using this app for many months now. It was reliable up until we started to have issues on some products. The support has been really bad, they've been dragging us for one week to solve the issue, and it's not even solved yet !! We opened many tickets and it's starting to hurt our business as customers cant find the size guide they are looking for and we are not being able to edit any guides on the back office.. Errors everywhere! We are seriously thinking to switch to another app you should too if you'r reading this!
Using app
11 months
Total reviews
1
Average rating
1.0
Thank you for taking the time to reach out to us. I apologize for the problems you've experienced recently with our app, and I'm particularly sorry about the inconsistent customer service we've provided through this period. I know our team reached out to you immediately after you posted this review and are already working hard to resolve these issues for you. I appreciate your patience as we get this all sorted out. I'll be overseeing progress personally until everything's fixed and you let us know you're happy with the outcome. Regards, Hannes Bez CX Lead - Staytuned (Kiwi)
Oct. 17, 2022
Very bad Support. I am waiting over a week for help. They reply after 1 day only write 1 sentence and are offline again for a day.
Thank you for your direct and honest review. I'm truly sorry about the poor service you received. We set high standards for ourselves and we have not met those standards. I've reached out to you directly by email with further details, and I noticed our team is already working with you to resolve your issues. I will personally oversee this matter until it's fixed to your satisfaction, and we'll take steps to make sure we do better next time. Regards, Hannes Bez Customer Experience Lead
Sept. 13, 2022
Great service with explanation and videos in the chat! Very helpful, friendly and extensive. They show you exactly what to do step by step.
Thank you for your review! We have recently worked on improving our chat so that merchants can get answers quickly. We are so happy it helped you!
June 20, 2023
Update: this app used to be very good but the support is not responsive even after 4 days of waiting. It's hard to reach them although it is mentioned they are available every day. I have checked the chat logs and emails even spam folder and nothing! Very sad to see good apps like this lower their level of customer service after some time. Might switch to another app soon since the app is also throwing an error in our theme. Old review Sep 2022: This app is very easy to work with and has lots of features. The support team is fantastic!! Highly recommend it
Hi Devoteewear! We love the images you use in the size charts. To be honest, we had never before known how to measure for activewear... until now! So, thank you for teaching us! (Also, we are always around to help if you need anything)!
Sept. 1, 2022
Je recommande. Installation facile, une prise en main détaillé étape par étape. Et un service client réactif pour m'aider à bien positionner le guide des tailles où je voulais. Merci à Daniel du service client !
Aug. 31, 2022
Awesome Customer Service! Quick response, Love the app and it does everything it needs to do, thank you Daniel and Ron
Aug. 31, 2022
Great Customization and Awesome Customer Service! Love the app and it does everything it needs to do.
July 9, 2022
Nice app. Work as expected. We use it in several stores. We had some problems with synchronization between store, but developer solve it quickly. Five starts for support.
Thank you for taking the time to review our app BonPrix team! We love the size charts you have built. Your charts get an A+ from us! We love your custom images to show customers how to measure, along with how you share your phone number if the customer needs help. Thanks for being such a great merchant <3
July 5, 2022
Your app won't open. What's going on?/////??????There is a big problem with their app, now all the size charts don't show up, is their company out of business?
We're so sorry for the disruptions! We fixed the problem and the issue should now be fully resolved. The issue was caused by a technical error on our servers triggered by the Shopify Admin outage earlier today. Unfortunately, this happened during our teams' offline hours, so it took longer to discover and fix than we would normally expect. Please reach out to us if you're still experiencing problems - our support team is online and standing by.
May 28, 2022
The size chat is great, but I can not find a way to contact with your team. I have a problem about the size quick view, it has no effect in my current theme, but I can not get any help. Also, this app will distort the pictures when you use the Shopify theme Avenue
Hi Mewow team! It seems like we are having some challenges both ways— as we have tried emailing you several times to help sort through this issue (directly emailing you May 30, June 8 and again today). In case the email gods aren't smiling in our favor, we are now chatting in to your chat on your site to try to reach you. We've even searched instagram to try and find another contact for you! Email us at [email protected] if you aren't getting our emails and we can fix this issue for you!! Thanks! -Lauralynn at Kiwi
May 26, 2022
This app was super useful for setting up size charts for a wide variety of different product types in our store. Our previous app was tag-based, which was not sustainable for our company. Kiwi uses condition-based product matching which is super easy and logical to set up; now we can leave everything be and new products will automatically have size charts with no extra work. The charts themselves are highly customizable and intuitive to make, and the built-in app features allow you to place the size chart link anywhere you'd like on your product pages with ease. I tested several size chart apps before finding Kiwi, and Kiwi checked off all of our boxes and was clearly the best option out there!
Hi CKS Online team. Thanks for this review, and for sharing how you researched many other apps when looking for the best size chart app. Given your level of diligence in searching to find us, we'd trust your diligence with guiding us to the best Kayak equipment! If you ever need any help with your size charts, we are here to help! If you need help on the water navigating a class 5 rapid, we are definitely not the ones to call 🤣
May 25, 2022
Perfect for our requirement. We need to insert custom size charts for our products and this works well for us. Very intuitive setup and configuration.
Hi team Zoof! One of our favortie sectors of merchants are those in the pet biz. We are here to help you with any customizations or assistance, just reach out! Thanks for writing this review and for keeping our pets safe in the elements! We appreciate you! 🐾
April 28, 2022
The app seems good, but I really cant use it, because after installing it, it messes up the product pictures on the product page of my theme. The pictures of the featured products become very streched and ugly, which brings negative experience to our customers. I contacted support and provided detailed explanation from where the problem comes, but never got a response after that if they plan to fix this issue. Really pitty, because I want to use the app and the recommender option, but since the support is not answering and providing a fix of this issue, I have to look for another app.
Using app
2 months
Total reviews
2
Average rating
3.0