Kiwi Size Chart & Recommender

We are thrilled to hear that you are pleased with what our app has to offer! Our team works very hard to provide your store's needs through Kiwi Sizing, and reviews like this motivate us to keep working harder. Please let us know if you need anything else!

Hey there Urbn Motr team! Thank you so much for this amazing review! We are glad to hear that our Kiwi Specialists were able to help you get the size chart you were looking for. You definitely made their day with this awesome review. Please feel free to reach out if there is anything else we can help you with! Cheers!

Thank you for taking the time to submit this amazing review! Our service goal is to go above and beyond for our customers. It's great when we get the chance to do that, but it's even better when we get such enthusiastic recognition for our efforts! Please touch base with us again if you need anything else.

We're happy to hear that you're satisfied with our Customer Service! Our goal is to provide world-class service and support to our merchants. Please let us know if you need help with anything else, we're here whenever you need us!

Thank you for your kind words. Ron had a great time helping you out! We place a premium on customer service here - our whole team aims for that same level of service, so please touch base again whenever you need more help!

Thank you so much for your amazing feedback! We're glad to hear about your satisfaction with our app and the customer service you received. Please let us know if you need help with anything else, we're here whenever you need us!

Hi folks, thanks so much for your kind words! Our support team knows Kiwi inside and out and they all love helping people - it makes their day to hear they're making a difference. Please touch base again if you need any more help!

Hi David, I appreciate you taking the time to post this honest and direct review. I agree that we let you down and I'm really sorry about that. Now it's up to us to turn this around for you. I think it's important to note that your issues on mobile have very different roots from the other issues commonly reported in recent reviews (we're working very hard to resolve those, too!). I believe a communication error within our team resulted in the seemingly indifferent responses to your reports. That isn't acceptable, and I apologize for it. I've addressed those problems and will be overseeing this case personally until we resolve it. I'll be sending you a separate email to follow up on this, and you'll hear from our support specialists in your most recent tickets as they log in for their shifts as well. We'll get this sorted out for you! - Hannes Bez, CX Director, Kiwi

Thanks for the kind words! If you need more help or are just looking for some tips and tricks, please touch base with our support team again - Dan, Ron, and Rayan love putting their expertise to good use. Cheers!

Hi Huedee team. We apologize for the problems you encountered! We've reached out to you directly by email, to see how we can resolve the issue. Thank you for taking the time to write to us - we hold ourselves to higher standards than this.

Hi Anne, thank you for reaching out. It looks like we just missed your follow-up chat on Monday. That was our mistake - I'm sorry about that! We've sent you an email to see how we can solve your problem, and someone will be following up by chat shortly as well. We'd love the opportunity to get this sorted out so you can get full value from Kiwi!

Thanks so much for this fantastic review! Reducing the need for (and stresses of) returns is one of the core business cases we try to solve for our customers, so we're very happy to hear this feedback. Please touch base whenever you need help again - Ron and Daniel and the rest of the Kiwi team are always standing by and ready to go!

Thank you Ophir! Any time we can help our customers save time and simplify their lives, we feel like we've achieved our mission. Ron loved working with you - he'll be standing by with Daniel and the rest of the Kiwi team in future to make sure you're always taken care of. We're looking forward to helping you take your business to the next level!

Vielen Dank dass Sie bei uns bleiben! Außerdem mochte ich das Wortspiel "passt perfekt". (Entschuldigen Sie die schreckliche Google-Übersetzung.)

We're so happy to hear you're seeing such great value from Kiwi! Please touch base with us again if you need anything else.

Thank you for leaving this detailed review. I'm so sorry you had such a poor experience with us, but I'm grateful you've given us the chance to fix it. I know we've worked with you over the past week to resolve your technical issues and answer your questions. I'm sure Kiwi's going to be a great fit for your business, and we'll do our best to make sure the service issues you encountered never happen again! Hannes Bez | Customer Experience Lead

Thank you for this direct and honest feedback. You're right - we let you down at a critical time. This pains me because we care deeply about our customers' experience. I'll be reaching out to you directly to touch base about your issues - I can't promise that we'll be able to rectify things as quickly as you might need, but I promise you we'll treat your problems as a priority and do our very best to make this right.

Hi Mr. Saker team, thanks for the review. We love your implementation of size charts! With the size charts plus your marketing of the "PERFECT FIT PROMISE" , you are really optimizing conversion!

We apologize for the problems you encountered! I know you switched to another app already, but I've reached out to you directly by email in any case to see if we can make amends. Thank you for taking the time to write to us - we hold ourselves to higher standards than this.

Thank you for taking the time to send this review. We're so sorry about the issues you're struggling with! We've reached out to you by email already to get you back up and running ASAP.