Kiwi Size Chart & Recommender
Kiwi - Top Size Chart, Guide & Recommendation Shopify App
Rating
4.7
feedback
1,499
chart
#425
All reviews
Rating Breakdown
Review RSS Feed
Nov. 7, 2022
It's ok to use and does what it promises. It is very unfortunate that it does not support multilingual use - not even the native version. Shame.
Hey Urban Kit team, thanks for the review. If you check out this post, https://kiwisizing.com/blog/august-2019-updates-simple-table-editor/ , you will see we support multi-lingual for the advanced recommender and simple table editor. Check it out, and shoot us an email at [email protected], and we can help out!
Oct. 21, 2022
We've been using this app for many months now. It was reliable up until we started to have issues on some products. The support has been really bad, they've been dragging us for one week to solve the issue, and it's not even solved yet !! We opened many tickets and it's starting to hurt our business as customers cant find the size guide they are looking for and we are not being able to edit any guides on the back office.. Errors everywhere! We are seriously thinking to switch to another app you should too if you'r reading this!
Using app
11 months
Total reviews
1
Average rating
1.0
Thank you for taking the time to reach out to us. I apologize for the problems you've experienced recently with our app, and I'm particularly sorry about the inconsistent customer service we've provided through this period. I know our team reached out to you immediately after you posted this review and are already working hard to resolve these issues for you. I appreciate your patience as we get this all sorted out. I'll be overseeing progress personally until everything's fixed and you let us know you're happy with the outcome. Regards, Hannes Bez CX Lead - Staytuned (Kiwi)
Oct. 17, 2022
Very bad Support. I am waiting over a week for help. They reply after 1 day only write 1 sentence and are offline again for a day.
Thank you for your direct and honest review. I'm truly sorry about the poor service you received. We set high standards for ourselves and we have not met those standards. I've reached out to you directly by email with further details, and I noticed our team is already working with you to resolve your issues. I will personally oversee this matter until it's fixed to your satisfaction, and we'll take steps to make sure we do better next time. Regards, Hannes Bez Customer Experience Lead
Sept. 14, 2022
Customer service was fast and efficient. Ron understood where I wanted to move the sizing chart link and it looks awesome on my store!
We love how you placed the size chart right under the price -- customers can't miss it! Thanks for leaving a review, we are here if you ever need any other help!
Sept. 13, 2022
Great service with explanation and videos in the chat! Very helpful, friendly and extensive. They show you exactly what to do step by step.
Thank you for your review! We have recently worked on improving our chat so that merchants can get answers quickly. We are so happy it helped you!
June 20, 2023
Update: this app used to be very good but the support is not responsive even after 4 days of waiting. It's hard to reach them although it is mentioned they are available every day. I have checked the chat logs and emails even spam folder and nothing! Very sad to see good apps like this lower their level of customer service after some time. Might switch to another app soon since the app is also throwing an error in our theme. Old review Sep 2022: This app is very easy to work with and has lots of features. The support team is fantastic!! Highly recommend it
Hi Devoteewear! We love the images you use in the size charts. To be honest, we had never before known how to measure for activewear... until now! So, thank you for teaching us! (Also, we are always around to help if you need anything)!
Sept. 7, 2022
Handige tool om uitgebreide maat beschrijving en uitleg te geven. Met deze tool kan je het de gebruiker zo makkelijk mogelijk maken om de juiste maat te kiezen
Sept. 1, 2022
Je recommande. Installation facile, une prise en main détaillé étape par étape. Et un service client réactif pour m'aider à bien positionner le guide des tailles où je voulais. Merci à Daniel du service client !
Aug. 31, 2022
Awesome Customer Service! Quick response, Love the app and it does everything it needs to do, thank you Daniel and Ron
Aug. 31, 2022
Great Customization and Awesome Customer Service! Love the app and it does everything it needs to do.
Aug. 30, 2022
The app itself is great! The support could help me a little out as well at the beginning. Sadly that changed. I made a reqeust around 3 weeks ago and they replied, that they will have a look at it. Then a day later they said, they will fix this now and do some CSS. Sadly after that, I contacted them many times and got only one reply saying he will chase this up with the colleague I was in contact before. And now since two weeks, there is not one reply from them. Contacted them many times, but don't get an answer anymore.
Thank you for taking the time to write this review. I'm so sorry about your poor support experience. You're right - we messed up, and we messed up repeatedly. We set high service standards for ourselves here at Kiwi and we failed to deliver on those standards. I apologize sincerely. Now it's our duty to make amends. Someone on our team is reaching out to you immediately within the existing chat to make sure you receive proper service. We're also keeping your conversation in our priority queue to make sure that we respond promptly to all your messages. I will be checking in personally once a day as an additional failsafe. I've reached out to you separately via direct email as well. If you have any other frustrations or concerns, please share them with me - I want to make sure you get the top quality service you deserve. Regards, Hannes Bez Customer Experience Lead
Aug. 16, 2022
Great app and good value. Just don´t think it´s right to charge for the feature of importing tables from images. Should be included in the paid version.
Hi VIR-GIL! Thanks for this review and the feedback. It is so helpful for us to know what is most important to merchants, for when we review our pricing. We will definitely take note of this in our next review. Thanks again for taking the time to share what is important to you-- we appreciate it!
July 28, 2022
I am very happy with this app help support, I have to congratulate them. The team answered me within minutes and helped me without any problems and with the fastest solution thank you Daniel.
UPDATE: I'm happy we were able to turn your experience around! Thank you so much for updating your review. :) PREVIOUS: I'm so sorry about your poor experience with us! I've reviewed your conversation with our team and I agree that we did not meet our own high customer service standards here. I'll be reaching out to you by email separately to make sure we improve this for you. - Hannes Bez, Customer Service Lead
July 18, 2022
Great app with a lot of options to choose from. Support is fast and very helpfull. They can fix a lot of things like lay-out changes. I would recommend this app! It's also very easy to use.
Hi Wolf Fashion! A little CSS can go a long way! We are so happy that you're happy. If you ever need more layout changes, just shoot us a note and we are happy to help! 🐺
July 9, 2022
Nice app. Work as expected. We use it in several stores. We had some problems with synchronization between store, but developer solve it quickly. Five starts for support.
Thank you for taking the time to review our app BonPrix team! We love the size charts you have built. Your charts get an A+ from us! We love your custom images to show customers how to measure, along with how you share your phone number if the customer needs help. Thanks for being such a great merchant <3
July 5, 2022
ur five sites use your APP, and all of them have paid for one year. Now all sizes are not displayed, and your APP cannot enter. This has a great impact on our sales. Please solve it as soon as possible. , and give us the reason
We're so sorry for the disruptions! We fixed the problem and the issue should now be fully resolved. The issue was caused by a technical error on our servers triggered by the Shopify Admin outage earlier today. Unfortunately, this happened during our teams' offline hours, so it took longer to discover and fix than we would normally expect. Please reach out to us if you're still experiencing problems - our support team is online and standing by.
July 5, 2022
Your app won't work. What's going on?/There is a big problem with their app, now all the size charts don't show up !!!
We're so sorry for the disruptions! We fixed the problem and the issue should now be fully resolved. The issue was caused by a technical error on our servers triggered by the Shopify Admin outage earlier today. Unfortunately, this happened during our teams' offline hours, so it took longer to discover and fix than we would normally expect. Please reach out to us if you're still experiencing problems - our support team is online and standing by.
July 6, 2022
Why did your size chart suddenly explode?I paid specifically to use your features for you.HOLY SHIT.Problem solved in time, give 3 points
We're so sorry for the disruptions! We fixed the problem and the issue should now be fully resolved. The issue was caused by a technical error on our servers triggered by the Shopify Admin outage earlier today. Unfortunately, this happened during our teams' offline hours, so it took longer to discover and fix than we would normally expect. Please reach out to us if you're still experiencing problems - our support team is online and standing by.
July 5, 2022
Your app won't open. What's going on?/////??????There is a big problem with their app, now all the size charts don't show up, is their company out of business?
We're so sorry for the disruptions! We fixed the problem and the issue should now be fully resolved. The issue was caused by a technical error on our servers triggered by the Shopify Admin outage earlier today. Unfortunately, this happened during our teams' offline hours, so it took longer to discover and fix than we would normally expect. Please reach out to us if you're still experiencing problems - our support team is online and standing by.
July 5, 2022
Hello, need help. Why all size chart of our products are suddenly disappeared ?? How to solve it??? Pls contact me asap. Thanks.
We're so sorry for the disruptions! We fixed the problem and the issue should now be fully resolved. The issue was caused by a technical error on our servers triggered by the Shopify Admin outage earlier today. Unfortunately, this happened during our teams' offline hours, so it took longer to discover and fix than we would normally expect. Please reach out to us if you're still experiencing problems - our support team is online and standing by.