Kiwi Size Chart & Recommender
Create customizable size charts that convert + reduce returns
Rating
4.8
feedback
1,016
chart
#314
All reviews
Review RSS Feed
July 13, 2023
The best size chart I used!!! The customer service is also great!!!!! Girlie is very professional!!!
Thanks for the amazing review! Girlie is one of our team's gems and she works really hard to ensure that our merchants get the support they need when they need it most. Please let us know if you need anything else, you know where to reach us!
July 9, 2023
Size recommendations are inaccurate. How can I improve? I put all the measurements and set it up correctly I believe. Please help
Hi Milpali, Thank you for reaching out. We just sent you an email to help. We want to make sure you have the best experience possible with Kiwi. Could you check your email inbox? Our customer service representative is ready and wants to make sure you have a delightful experience using Kiwi. We will get your issue resolved quickly there. Best, Serge
June 12, 2023
We had a look at other size guide apps, and found Kiwi to be the best. Support is fast and helpful. The app isnt perfect yet, but I'm sure these guys are working hard to make even better.
Hey Justin, thanks for an amazing review! We're glad you found Kiwi to be your store's best Sizing and Recommender app! Your feedback is extremely important to us as it plays an important role in ensuring our app continues improving. If you have anything in mind, message us, and we'll be happy to help!
June 2, 2023
Fantastic app and very easy to use and their customer support are amazing and very helpful recommended to any one
Our team is dedicated to providing the best support experience possible and we are very thankful for this heartwarming review! Please let us know if anything else comes up; we'll gladly help!
May 23, 2023
Great functionality, great customisation options and always great service whenever we need a helping hand. Would recommend.
Thank you for choosing our app! We are extremely delighted to hear your feedback, these kinds of reviews really make our day! Please don't hesitate to reach out to us if there is anything else you might need help with. Cheers!
April 26, 2023
Their customer support is swift, communicates well, and very helpful. We had issues onboarding a new size chart and the team quickly implemented and set it up for us. Been using their app for years and would highly recommend it.
Thank you for taking the time to submit this amazing review! Our service goal is to go above and beyond for our customers. It's great when we get the chance to do that, but it's even better when we get such enthusiastic recognition for our efforts! Please touch base with us again if you need anything else.
April 10, 2023
The customer service was super helpful. I had a problem with merging size charts into one table with different tabs, in Kiwi. They assisted me in figuring it out by providing step-by-step instructions and even shooting a video clip demonstrating each step. Thank you so much! I highly recommend the Kiwi App for your store.
We're happy to hear that you're satisfied with our Customer Service! Our goal is to provide world-class service and support to our merchants. Please let us know if you need help with anything else, we're here whenever you need us!
April 4, 2023
the team is pretty helpful and kind, we have been using the app for a long time now and everything is going well.
Thank you for your kind words. Ron had a great time helping you out! We place a premium on customer service here - our whole team aims for that same level of service, so please touch base again whenever you need more help!
April 4, 2023
Love the app and customer service was wonderful and fast. My issue was resolved very quickly. Thank you
Thank you so much for your amazing feedback! We're glad to hear about your satisfaction with our app and the customer service you received. Please let us know if you need help with anything else, we're here whenever you need us!
April 22, 2023
Update April 2023: After a painful period back and forth for several weeks the issue mysteriously was resolved. We are concerned about reliability as they did not seem to have actually done anything to correct it. Jan 2023: 1 Star Review We have used it for 4 years without issue, but since January it has stopped working on Mobile for users using safari. We have clearly reported this to support multiple times and get a "works fine on our end" response, but our testing and customer reports indicate it is not working. If they pay attention to other reviews there is an issue that has been introduced to the software recently. They don't seem to care and we will find another solution unfortunately.
Hi David, I appreciate you taking the time to post this honest and direct review. I agree that we let you down and I'm really sorry about that. Now it's up to us to turn this around for you. I think it's important to note that your issues on mobile have very different roots from the other issues commonly reported in recent reviews (we're working very hard to resolve those, too!). I believe a communication error within our team resulted in the seemingly indifferent responses to your reports. That isn't acceptable, and I apologize for it. I've addressed those problems and will be overseeing this case personally until we resolve it. I'll be sending you a separate email to follow up on this, and you'll hear from our support specialists in your most recent tickets as they log in for their shifts as well. We'll get this sorted out for you! - Hannes Bez, CX Director, Kiwi
Feb. 2, 2023
Fairly easy to use. It takes some learning but nothing too crazy. Customer service is great at helping out. So far so good :)
Thanks for the kind words! If you need more help or are just looking for some tips and tricks, please touch base with our support team again - Dan, Ron, and Rayan love putting their expertise to good use. Cheers!
Jan. 16, 2023
This app was perfect until last 3 days it has messed up my sales. THE SIZE CHART DOESN'T LOAD AND AS A RESULT IM SEEING DROP IN ADD TO CART. MAILED THE TEAM NO RESPONSE. PLEASE DO SOMETHING ELSE I'LL UNINSTALL THIS APP.
Hi Huedee team. We apologize for the problems you encountered! We've reached out to you directly by email, to see how we can resolve the issue. Thank you for taking the time to write to us - we hold ourselves to higher standards than this.
Jan. 4, 2023
Customers service is not really good and not really available... The app is cool but complicated. Hope they will increase...
Hi Anne, thank you for reaching out. It looks like we just missed your follow-up chat on Monday. That was our mistake - I'm sorry about that! We've sent you an email to see how we can solve your problem, and someone will be following up by chat shortly as well. We'd love the opportunity to get this sorted out so you can get full value from Kiwi!
Jan. 2, 2023
Awesome app with tons of features. Has really helped curb returns for sizing issues as well as increase orders due to giving my customers more confidence in their size selections. Great customer service as well! Prompt and professional.
Thanks so much for this fantastic review! Reducing the need for (and stresses of) returns is one of the core business cases we try to solve for our customers, so we're very happy to hear this feedback. Please touch base whenever you need help again - Ron and Daniel and the rest of the Kiwi team are always standing by and ready to go!
Dec. 23, 2022
Easy to start using and build guides and recommenders. Initially had a hard time getting attention from the customer support, but they have improved since. Looking forward to see impact of better size guiding.
Thank you for leaving this detailed review. I'm so sorry you had such a poor experience with us, but I'm grateful you've given us the chance to fix it. I know we've worked with you over the past week to resolve your technical issues and answer your questions. I'm sure Kiwi's going to be a great fit for your business, and we'll do our best to make sure the service issues you encountered never happen again! Hannes Bez | Customer Experience Lead
Nov. 28, 2022
Customer service was quick to respond. Excellent app. I actually have four stores using this app.I recommend it to you
Hi Mr. Saker team, thanks for the review. We love your implementation of size charts! With the size charts plus your marketing of the "PERFECT FIT PROMISE" , you are really optimizing conversion!
Nov. 27, 2022
stopped working during the busiest time of year!! BFCM! no support after hours , had to switch fast to another app as we were losing sales. What a joke.
We apologize for the problems you encountered! I know you switched to another app already, but I've reached out to you directly by email in any case to see if we can make amends. Thank you for taking the time to write to us - we hold ourselves to higher standards than this.
Nov. 27, 2022
on the busiest time of the year (black friday) app decides to crash, have no access to the back end and charts take forever to load on product pages. Definitely ditching this app as soon as possible!
Thank you for taking the time to send this review. We're so sorry about the issues you're struggling with! We've reached out to you by email already to get you back up and running ASAP.
Nov. 7, 2022
It's ok to use and does what it promises. It is very unfortunate that it does not support multilingual use - not even the native version. Shame.
Hey Urban Kit team, thanks for the review. If you check out this post, https://kiwisizing.com/blog/august-2019-updates-simple-table-editor/ , you will see we support multi-lingual for the advanced recommender and simple table editor. Check it out, and shoot us an email at [email protected], and we can help out!
Oct. 21, 2022
We've been using this app for many months now. It was reliable up until we started to have issues on some products. The support has been really bad, they've been dragging us for one week to solve the issue, and it's not even solved yet !! We opened many tickets and it's starting to hurt our business as customers cant find the size guide they are looking for and we are not being able to edit any guides on the back office.. Errors everywhere! We are seriously thinking to switch to another app you should too if you'r reading this!
Using app
11 months
Total reviews
1
Average rating
1.0
Thank you for taking the time to reach out to us. I apologize for the problems you've experienced recently with our app, and I'm particularly sorry about the inconsistent customer service we've provided through this period. I know our team reached out to you immediately after you posted this review and are already working hard to resolve these issues for you. I appreciate your patience as we get this all sorted out. I'll be overseeing progress personally until everything's fixed and you let us know you're happy with the outcome. Regards, Hannes Bez CX Lead - Staytuned (Kiwi)