Kiwi Size Chart & Recommender
Kiwi - Top Size Chart, Guide & Recommendation Shopify App
Rating
4.7
feedback
1,499
chart
#425
All reviews
Rating Breakdown
Review RSS Feed
June 24, 2022
Poor customer service. slow support to no support. there are free alternatives guys this one is too complex and doesnt worth the hassle
Hi there Barak! I think the chat gods are mad at us— we have replied many times to your chats, but it doesn't seem like you are getting them! I have also emailed you in hopes we can set up a call to work through your issues! We appreciate the feedback, and also would appreciate the chance to help troubleshoot your issues. Your store has many custom elements, and some of which are conflicting with our app. We'd love to work with you through all this!
May 28, 2022
The size chat is great, but I can not find a way to contact with your team. I have a problem about the size quick view, it has no effect in my current theme, but I can not get any help. Also, this app will distort the pictures when you use the Shopify theme Avenue
Hi Mewow team! It seems like we are having some challenges both ways— as we have tried emailing you several times to help sort through this issue (directly emailing you May 30, June 8 and again today). In case the email gods aren't smiling in our favor, we are now chatting in to your chat on your site to try to reach you. We've even searched instagram to try and find another contact for you! Email us at [email protected] if you aren't getting our emails and we can fix this issue for you!! Thanks! -Lauralynn at Kiwi
May 26, 2022
enthusiastic support , tôi là người Việt Nam. Dùng app này tốt nhé. phù hợp cho các cửa hàng thời trang. cảm ơn đã đọc bài.
We are so happy that our app works well for you! Thanks for taking the time to write this review :) (Also thanks to Google Translate for helping us read it.)
May 26, 2022
This app was super useful for setting up size charts for a wide variety of different product types in our store. Our previous app was tag-based, which was not sustainable for our company. Kiwi uses condition-based product matching which is super easy and logical to set up; now we can leave everything be and new products will automatically have size charts with no extra work. The charts themselves are highly customizable and intuitive to make, and the built-in app features allow you to place the size chart link anywhere you'd like on your product pages with ease. I tested several size chart apps before finding Kiwi, and Kiwi checked off all of our boxes and was clearly the best option out there!
Hi CKS Online team. Thanks for this review, and for sharing how you researched many other apps when looking for the best size chart app. Given your level of diligence in searching to find us, we'd trust your diligence with guiding us to the best Kayak equipment! If you ever need any help with your size charts, we are here to help! If you need help on the water navigating a class 5 rapid, we are definitely not the ones to call 🤣
May 25, 2022
I'm trying to contact them but their captcha verification does not work properly and they dont seem to have an email
Hi Gilaine team, We are so sorry you've had trouble reaching us! Our team is emailing you right away to help resolve any issues you've had. Thanks for writing this review so we can help you! Update on 6/21: We have emailed with you several times to try and help, and haven't yet heard back from you to our email on June 1 (or June 8). We just emailed you again in case we got lost in your inbox. We'd love to help you work through this! Thanks for reaching out, we really hope to help you through this! - Lauralynn at Kiwi
May 25, 2022
Perfect for our requirement. We need to insert custom size charts for our products and this works well for us. Very intuitive setup and configuration.
Hi team Zoof! One of our favortie sectors of merchants are those in the pet biz. We are here to help you with any customizations or assistance, just reach out! Thanks for writing this review and for keeping our pets safe in the elements! We appreciate you! 🐾
May 11, 2022
Loved it the best customer support this is really one of the best shopify apps to add and especially for the price.
Hi there, thanks so much for this review :) Good tech + great service is what we aim to offer. We are super happy to have earned this review from you!
April 28, 2022
The app seems good, but I really cant use it, because after installing it, it messes up the product pictures on the product page of my theme. The pictures of the featured products become very streched and ugly, which brings negative experience to our customers. I contacted support and provided detailed explanation from where the problem comes, but never got a response after that if they plan to fix this issue. Really pitty, because I want to use the app and the recommender option, but since the support is not answering and providing a fix of this issue, I have to look for another app.
Using app
Almost 2 years
Total reviews
2
Average rating
3.0
April 27, 2022
Tienen un excelente servicio al cliente, solucionaron mi problema rápidamente, además de darme consejos para mejorar la aplicación. Es una buena aplicación
¡Muchas gracias! Como equipo, tratamos de responder lo más rápido posible y resolver sus preguntas lo mejor que podemos. Después de todo, ¡sabemos que tienes mucho trabajo por hacer! (disculpe las frases extrañas, estamos usando el traductor de Google)
April 27, 2022
Zach is seriously helpful!! Rarely leave reviews but I just wanted to say a massive thank you to him for all his help thus far!
Hiya Jogowear team, thanks for taking the time to write this review—we read every one, celebrating the good, and learning from the constructive. Zach is an ace on our team, and we are so happy you appreciate him as much as we do! ❤️
April 25, 2022
Best app to add sizing charts to your store, also has advanced mapping functions available! Very good integration and helpful customer support.
April 21, 2022
Don't know how to say express my gratitude towards the level of service I receive from Zach. I reached out needing help with setup and he went above and beyond to make sure he got what I needed done. Thank you so much, five stars is not enough, it should a 10 or more.
April 20, 2022
Kiwi helps us a lot! We can set a size table for products separately or in units. Besides, the support team is really nice, they assist you patiently and try different solutions to reach our expectations. Recommend Kiwi to whom search for a sizing app.
April 19, 2022
This app is awesome and has helped my customers understand their size preferences, it has also made shopping easier, Also Zach has also been helpful in solving some issues we encountered
April 12, 2022
This is a relatively simple app that can add a lot of benefit to your customers while buying! I was able to set up a dynamic size recommender in under an hour and ZACH answered all my questions through the web chat when I ran into any snags! Would recommend this APP FOR SURE!
April 10, 2022
So happy with the app, Zach was amazing at helping us with the recommender formulas so we could get the app up and running.
Thanks for this great review! Zach always gives his all and loves a challenge, so I suspect he saw your store name and set a personal goal to exceed his own usual high standards by at least 5%.
April 7, 2022
I use this app to include size chart in fashion category. I looked around for many apps for this purpose. This is the only one that meets the needs of our store. Support is amazing and express. I highly recommend this app. Kudos for a great job. Keep it up.
Thanks for this glowing review! Always happy to hear that we're standing out from the rest of the size chart apps out there. If you have any ideas for how we can get even better, please don't hesitate to reach out!
May 3, 2022
Although we've been loving this app for a year now, it suddenly stopped working. Big display issues, and analytics data not available for the past 2 months, although we're on the ultimate plan. I have contacted support 8 days ago. They said to be looking at the issue, but I haven't heard back, or got any update on the progress. We rely heavily on this app for our store and will have to pause our ads. I will of course edit this review as soon as I get an update. We will be waiting in the meantime. Please improve your communication in the support/tech team. Thank you. EDIT 1: After being assigned to Luci from tech support, getting nowhere in 8 days, having days with no replies, and me leaving a 1 star review, I had a message from another support member, Zach. He actually listened, ask a couple questions and was able to fix one of the issues in like 3 minutes. I felt heard for the first time here. Now I'm waiting for the second issue to be solved, but this gives me hope! Thanks Edit 2 (April 14th): It's now been 2 weeks and still no solution found on the other bug (all data analytics lost from January). The tech team is still working on their bug. We will have to move forward without this.
Thank you for taking the time to write such a detailed review and following up to edit it! I'm really sorry your initial experience was so disappointing, but I'm glad we're managing to turn it around for you. As Zach mentioned in your conversation, our engineering team is now looking at the second issue you experienced. I should note here, just as a word of caution, that it may take them a few days to diagnose the problem, and if it is indeed a bug you're experiencing, we won't be able to provide an estimated timeline for a fix since there are too many unknown factors which could complicate that work. However, we will stick with it and keep you posted no matter how it goes. Our goal is to make sure every customer has a fantastic experience with us, and we still have a ways to go to deliver on that promise to you! Regards, Hannes Bez CX Lead
April 5, 2022
This app has been easy to implement and has helpful staff to support you along the journey. Thanks Zach. This app has proven to be beneficial to my customers and user-friendly which is exactly what we were looking for.
Thank you! We're proud of how user-friendly Kiwi is, and we're even more proud to be able to serve friendly users like yourself!
March 30, 2022
Zach saved my day! He delivered above and beyond. I really appreciate this company for making a cohesive user experience.
Thanks so much for your review! This one really made our day (especially Zach's)!