Kiwi Size Chart & Recommender
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Has never worked on my site. Contacted support and received replies but it seems like there's a disconnect between support and the actual developers who can fix the problem. Waited 4 days for it to be fixed, still no progress so I'll move on to another app instead of continuing to miss out on sales.
Hi Rob, This is Sharky, Team Supervisor here at Kiwi Sizing. I apologize for the problems you've encountered with our app. This is not the type of support experience we would like you to have, and I apologize for failing to meet your expectations. I sent you an email so we can talk about how we can improve this situation. I know you've already uninstalled our app, but please know that if you give us a chance, we will do everything we can to resolve this as soon as possible. Respectfully yours, Sharky Team Supervisor - Kiwi Sizing
Nice app, support 100 points, help with everything.
Thank you for your honest review! Our specialists work hard to help with your questions and concerns and I'm glad that you were pleased by the support you received. Please let us know if there's anything we can help you with. Cheers!
Setting up the custom recommender initially seemed daunting, but the Kiwi support team made the process incredibly smooth. Their exceptional assistance had me up and running quickly, and they tackled every challenge with ease. It's refreshing to experience such high-quality support.
Everything was smooth thanks to your cooperation! We appreciate this honest review. Thank you for making our day! We work hard to provide our merchants with world-class customer experience and are happy that you're satisfied. Please be assured that we will always be available to help if you need us. Cheers!
We have used Kiwi Sizing for a good few years now and can highly recommend this app to your shopify store. Easy to setup, and support are very helpful when we have any questions.
Thanks for the honest review Anders! We're glad and honored to be part of your business for the past few years, and hope that we'll still be partners for more years to come! Thank you for making our day! Please let us know if you need help with anything else.
This app is really simple to use and does exactly what I need it to do even on the free plan. It easily integrates with my shopify store and I can allocate it to the products that are relevant.
Thanks for an amazing review! We're glad to hear that you are happy with how our app functions. We work hard to ensure that partners like you have a stress-free experience using our apps. If you need help or assistance, please feel free to reach out! Cheers!
Great app that we've been using now for a couple of years. Very simple setup and customer support is great.
Thank you for this honest review! Mariella and the team had a great time helping you out! Please let us know if you need anything else, we'd be glad to help!
Size recommendations are inaccurate. How can I improve? I put all the measurements and set it up correctly I believe. Please help
Hi Milpali, Thank you for reaching out. We just sent you an email to help. We want to make sure you have the best experience possible with Kiwi. Could you check your email inbox? Our customer service representative is ready and wants to make sure you have a delightful experience using Kiwi. We will get your issue resolved quickly there. Best, Serge
We had a look at other size guide apps, and found Kiwi to be the best. Support is fast and helpful. The app isnt perfect yet, but I'm sure these guys are working hard to make even better.
Hey Justin, thanks for an amazing review! We're glad you found Kiwi to be your store's best Sizing and Recommender app! Your feedback is extremely important to us as it plays an important role in ensuring our app continues improving. If you have anything in mind, message us, and we'll be happy to help!
I was initially really excited when I discovered this app. The perspective of utilizing the size recommender to enhance the customer experience was truly promising. However, my enthusiasm quickly waned when I realized that the size recommendations provided by the app were inaccurate, despite providing all the necessary sizing information. Seeking a resolution, I promptly reached out to the support team for assistance in rectifying the issue and getting the app up and running smoothly. Unfortunately, my disappointment persisted as the support team failed to address my concerns effectively. They assured me that they would examine the sizing charts and make the necessary adjustments, but it has now been nearly two months, and no progress has been made. This situation is deeply regrettable because the app's features appeared to be excellent, and I was genuinely looking forward to implementing them in my store. However, after two months of having the app installed and being charged, I have been unable to enable it or benefit from its functionalities. Overall, I am extremely dissatisfied with the inaccurate recommendations and the extremely poor support experience I have encountered. Dealing with the app's support team has been nothing short of a nightmare. Their promise to "have a look" at the issue has resulted in weeks of waiting without any meaningful updates or resolution. As someone who has been using Shopify for nearly five years, I can confidently say that this has been the worst support experience I have ever had with any app thus far.
Hi Omar. I appreciate you taking the time to leave this review. I'm sorry for the issues you've encountered with our app, and for the experience you've had with our support team. I sent you an email with additional information on how we would like to proceed with this issue. I hope you choose to continue doing business with us. We really do care about your experience. We will do better. Thank you, Sharky Team Supervisor - Kiwi Sizing
Great functionality, great customisation options and always great service whenever we need a helping hand. Would recommend.
Thank you for choosing our app! We are extremely delighted to hear your feedback, these kinds of reviews really make our day! Please don't hesitate to reach out to us if there is anything else you might need help with. Cheers!
THE KIWI SIZE CHART IS AWESOME. I HAVE THE ABILITY TO CUSTOMIZE THE WAY I WANT AS WELL AS HAVE CUSTOMER SUPPORT THAT RESPONDS TO ANY QUESTIONS ASKED.
We are thrilled to hear that you are pleased with what our app has to offer! Our team works very hard to provide your store's needs through Kiwi Sizing, and reviews like this motivate us to keep working harder. Please let us know if you need anything else!
Their customer support is swift, communicates well, and very helpful. We had issues onboarding a new size chart and the team quickly implemented and set it up for us. Been using their app for years and would highly recommend it.
Thank you for taking the time to submit this amazing review! Our service goal is to go above and beyond for our customers. It's great when we get the chance to do that, but it's even better when we get such enthusiastic recognition for our efforts! Please touch base with us again if you need anything else.
The customer service was super helpful. I had a problem with merging size charts into one table with different tabs, in Kiwi. They assisted me in figuring it out by providing step-by-step instructions and even shooting a video clip demonstrating each step. Thank you so much! I highly recommend the Kiwi App for your store.
We're happy to hear that you're satisfied with our Customer Service! Our goal is to provide world-class service and support to our merchants. Please let us know if you need help with anything else, we're here whenever you need us!
Update April 2023: After a painful period back and forth for several weeks the issue mysteriously was resolved. We are concerned about reliability as they did not seem to have actually done anything to correct it. Jan 2023: 1 Star Review We have used it for 4 years without issue, but since January it has stopped working on Mobile for users using safari. We have clearly reported this to support multiple times and get a "works fine on our end" response, but our testing and customer reports indicate it is not working. If they pay attention to other reviews there is an issue that has been introduced to the software recently. They don't seem to care and we will find another solution unfortunately.
Hi David, I appreciate you taking the time to post this honest and direct review. I agree that we let you down and I'm really sorry about that. Now it's up to us to turn this around for you. I think it's important to note that your issues on mobile have very different roots from the other issues commonly reported in recent reviews (we're working very hard to resolve those, too!). I believe a communication error within our team resulted in the seemingly indifferent responses to your reports. That isn't acceptable, and I apologize for it. I've addressed those problems and will be overseeing this case personally until we resolve it. I'll be sending you a separate email to follow up on this, and you'll hear from our support specialists in your most recent tickets as they log in for their shifts as well. We'll get this sorted out for you! - Hannes Bez, CX Director, Kiwi
Customers service is not really good and not really available... The app is cool but complicated. Hope they will increase...
Hi Anne, thank you for reaching out. It looks like we just missed your follow-up chat on Monday. That was our mistake - I'm sorry about that! We've sent you an email to see how we can solve your problem, and someone will be following up by chat shortly as well. We'd love the opportunity to get this sorted out so you can get full value from Kiwi!
Awesome app with tons of features. Has really helped curb returns for sizing issues as well as increase orders due to giving my customers more confidence in their size selections. Great customer service as well! Prompt and professional.
Thanks so much for this fantastic review! Reducing the need for (and stresses of) returns is one of the core business cases we try to solve for our customers, so we're very happy to hear this feedback. Please touch base whenever you need help again - Ron and Daniel and the rest of the Kiwi team are always standing by and ready to go!
Customer service was quick to respond. Excellent app. I actually have four stores using this app.I recommend it to you
Hi Mr. Saker team, thanks for the review. We love your implementation of size charts! With the size charts plus your marketing of the "PERFECT FIT PROMISE" , you are really optimizing conversion!
stopped working during the busiest time of year!! BFCM! no support after hours , had to switch fast to another app as we were losing sales. What a joke.
We apologize for the problems you encountered! I know you switched to another app already, but I've reached out to you directly by email in any case to see if we can make amends. Thank you for taking the time to write to us - we hold ourselves to higher standards than this.
on the busiest time of the year (black friday) app decides to crash, have no access to the back end and charts take forever to load on product pages. Definitely ditching this app as soon as possible!
Thank you for taking the time to send this review. We're so sorry about the issues you're struggling with! We've reached out to you by email already to get you back up and running ASAP.
It's ok to use and does what it promises. It is very unfortunate that it does not support multilingual use - not even the native version. Shame.
Hey Urban Kit team, thanks for the review. If you check out this post, https://kiwisizing.com/blog/august-2019-updates-simple-table-editor/ , you will see we support multi-lingual for the advanced recommender and simple table editor. Check it out, and shoot us an email at [email protected], and we can help out!
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