Klarna On‑Site Messaging
Convert more sales with flexible payment option messaging.
Rating
2.6
feedback
210
chart
#94
All reviews
Rating Breakdown
Review RSS Feed
Nov. 22, 2024
With shopify payment allowing to integrate Klarna payments, why can’t we have an account with it, to then actually use your service? We have been providing all necessary information to create a merchant account to then being able to offer Klarna to customers, business is registered, business bank account provided, at least 14 days return policy applied on our website and policy, we have provided all ID’s, business info displayed on our website, what else do you want? Very sad because as customers of Klarna we find it very useful and impactful. Such a shame we can’t offer it to our customers
Oct. 30, 2024
Now that Shopify integrates directly with Klarna, https://help.shopify.com/en/manual/payments/shopify-payments/local-payment-methods/klarna , this app shouldn't require a Klarna account to be able to enable the on-site messaging on the product page. Without an account this is useless. :( I have contacted [email protected] three days ago without an answer.
Oct. 18, 2024
Not user-friendly at all. It's not working.
Hello! We are sorry you are having difficulties with the app. We are happy to support you to resolve the problem and listen to any feedback you have, please contact us at [email protected]
Sept. 10, 2024
The wrost damn setting experience I have ever had! (Store 2.0) The banners are not responsive, it cant be fixed on top, it's basically useless. It's absolutely terrifying how little effort has been put into making this thing work.
Thank you for you review. We would love to take a look into this to see what your experience is and support you with the installation. Please could you reach out to us on [email protected] so that we can help you forward?
Sept. 2, 2024
It only shows the 6 months rate for Klarna financing. Instead it would be a lot better to have a message showing "starting at [the 12 months rate] per month".
Thank you for your review! We would be happy to support you with looking at options for the messaging if you reach out to us on [email protected]. Klarna conducts thorough product testing to best optimize our messaging for increased conversion and we appreciate your feedback.
July 31, 2024
Hi how can i contact you
Hello! We are happy to support you, please contact us at [email protected]
July 25, 2024
Does not show up with US IP. Why is that?
Thank you for your review. Depending on the settings in the app On-Site Messaging will show to customers located in the country that matches what is on your Klarna agreement used for the store. You can use for example VPN to simulate this. Checking your website now Klarna On-Site Messaging appears clearly using a US VPN, while when using a European VPN it would not which would be expected behaviour. If you have further feedback we would love to hear from you on [email protected].
June 6, 2024
Super easy to se up in 2 minutes. Would recommend to anybody. No idea why there are 1 star reviews.
Thank you for your review! We are happy to hear about your positive experience.
April 7, 2024
Doesn't work. Even though I've installed the ad blocks in my theme, and they appear in the preview, they do not show up on the live site. I'm using the Dawn theme.
Thank you for your review. Depending on the settings in the app On-Site Messaging will show to customers located in the country that matches what is on your Klarna agreement used for the store. You can use for example VPN to simulate this. Checking your website now Klarna On-Site Messaging appears clearly using a US VPN, while when using a European VPN it would not which would be expected behaviour. If you have further feedback we would love to hear from you on [email protected].
April 3, 2024
It’s too bad. After the new template was renovated, there was a Klarna installment module in the preview, but the website client couldn’t see it at all. It was a serious bug. There was no reply to the customer service email.
Thank you for your review! I can see our merchant support is currently helping you look into this as it would appear the placement requested is already visible on the product page. I recommend forwarding any further concerns straight to [email protected] and we are happy to keep supporting you from there. Have a lovely day!
March 28, 2024
Normally I love the badges but it is so complicated to integrate them. Other marketing apps are so much easier use. I couldnt integrate the announcement bar, a fiver freelancer couldnt help me either.
Thank you for your review! We'd love to support you with this. I wasn't able to see an existing support ticket with us so if you could reach out to us on [email protected] we'd be happy to take a look at this for you. Have a lovely day!
March 25, 2024
It simply does not work.
Thank you for your review! We can see that you are in contact with our support regarding this and we will continue supporting you through the installation process. Have a lovely day!
March 10, 2024
Useful application, easy to use. Would like to see further improvements; especially for accessing a list of On-Site Messaging badges with html availability so we can add them to pages using code instead.
Thank you for your review! We are glad to hear you found the app to be useful. Thank you also for suggesting improvements, we will look into this.
March 4, 2024
its been over a year watitng for the review. we already try a lo times to connect customer service or create a new account and nobody help. just a waste of time
Hello and thank you for your review. It seems you have not completed your onboarding to Klarna and we would recommend to continue responding to [email protected] to complete the steps needed. Once onboarded you can try out our On-Site Messaging app and let us know what your feedback on it is!
Feb. 7, 2024
Hi, I am not getting any response from support please. Having issues with the application and no response. When trying to select a static page it only allows me to see a certain amount of pages in alphabetical order, and the search tool doesn't work. I am unable to attach to my page because of this.
Hello and thank you for your review! I can see a few support tickets open with you where our support has responded recently, the latest one being yesterday. If you have not received the response from us could you please check emails are not being blocked or ending up in spam? Thank you in advance!
Jan. 20, 2024
Im really having a hard time setting up the product widget.. what if I Had stripe but not a klarna account?!! what should i do and how my costumers would know about klarna with out a widget... I really do need help from klarna support please email me back
Hello! Thank you for your review. I can see our support team has been in communication with you as recently as yesterday and will continue to support you until the issue is resolved. Have a lovely day!
Dec. 17, 2023
TERRIBLE EXPEREMCE WITH KLARNA. KLARNA MESSAGING MESSED UP MY WEBSITE FOR 3 MONTHS. IT WAS MESSING UP MY FORMATING AND I COULDNT EVEN GET CUSTOMER SUPPORT. IM TALKING ABOUT MONTHS WITH NO HELP. NOBODY RESPONDS OR WILL HELP YOU. IF YOU USE KLARNA YOU WILL NO DOUBT BE SORRY.
Hello and thank you for your review. We have just reached out to you via email as we would like to understand what problems you had and how we can help you achieve the messaging you are after. Hope to hear from you soon!
Dec. 6, 2023
Unable to use, keeps reporting 404 error
Hello and thank you for your review. For this error there's usually a simple fix: either you have Klarna payments app in test mode, in which case please uncheck the test mode box in the payments app settings, save and test using the On-Site Messaging app again. The other option is that you have connected to the wrong endpoint in the On-Site Messaging settings. To check this disconnect and reconnect and make sure you choose the right endpoint (Europe/North America/Australia). Hope this helps! If you have further questions we are happy to support at [email protected].
Dec. 1, 2023
The app is not working, it worked in the beginning and now it does not anymore.
Hello and thank you for your review. We would love to support you with this and hear more on what problem you are experiencing on [email protected]. Have you for example connected the right MID to the On-Site messaging app? We look forward to hearing from you!
Nov. 10, 2023
Bona aplicació. Instal·lació amb tutorial molt util par i amb suport del departament tècnic. Banner fàcil d'instal·lar i elegant disseny.
Hola juegoyjardin.com, gracias por la reseña de nuestra aplicación. Nos alegra saber que nuestro equipo de soporte a comerciantes y las guías fueron de ayuda. Por favor, no dudes en contactar nuevamente al equipo si tienes alguna pregunta. "Hi juegoyjardin.com, thank you for the review of our app. We're glad to hear that our merchant support team and guides were helpful. Please feel free to contact the team again if you have any questions."