Klarna On‑Site Messaging
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It only shows the 6 months rate for Klarna financing. Instead it would be a lot better to have a message showing "starting at [the 12 months rate] per month".
Thank you for your review! We would be happy to support you with looking at options for the messaging if you reach out to us on [email protected]. Klarna conducts thorough product testing to best optimize our messaging for increased conversion and we appreciate your feedback.
Doesn't work. Even though I've installed the ad blocks in my theme, and they appear in the preview, they do not show up on the live site. I'm using the Dawn theme.
Thank you for your review. Depending on the settings in the app On-Site Messaging will show to customers located in the country that matches what is on your Klarna agreement used for the store. You can use for example VPN to simulate this. Checking your website now Klarna On-Site Messaging appears clearly using a US VPN, while when using a European VPN it would not which would be expected behaviour. If you have further feedback we would love to hear from you on [email protected].
It’s too bad. After the new template was renovated, there was a Klarna installment module in the preview, but the website client couldn’t see it at all. It was a serious bug. There was no reply to the customer service email.
Thank you for your review! I can see our merchant support is currently helping you look into this as it would appear the placement requested is already visible on the product page. I recommend forwarding any further concerns straight to [email protected] and we are happy to keep supporting you from there. Have a lovely day!
Normally I love the badges but it is so complicated to integrate them. Other marketing apps are so much easier use. I couldnt integrate the announcement bar, a fiver freelancer couldnt help me either.
Thank you for your review! We'd love to support you with this. I wasn't able to see an existing support ticket with us so if you could reach out to us on [email protected] we'd be happy to take a look at this for you. Have a lovely day!
It simply does not work.
Thank you for your review! We can see that you are in contact with our support regarding this and we will continue supporting you through the installation process. Have a lovely day!
its been over a year watitng for the review. we already try a lo times to connect customer service or create a new account and nobody help. just a waste of time
Hello and thank you for your review. It seems you have not completed your onboarding to Klarna and we would recommend to continue responding to [email protected] to complete the steps needed. Once onboarded you can try out our On-Site Messaging app and let us know what your feedback on it is!
TERRIBLE EXPEREMCE WITH KLARNA. KLARNA MESSAGING MESSED UP MY WEBSITE FOR 3 MONTHS. IT WAS MESSING UP MY FORMATING AND I COULDNT EVEN GET CUSTOMER SUPPORT. IM TALKING ABOUT MONTHS WITH NO HELP. NOBODY RESPONDS OR WILL HELP YOU. IF YOU USE KLARNA YOU WILL NO DOUBT BE SORRY.
Hello and thank you for your review. We have just reached out to you via email as we would like to understand what problems you had and how we can help you achieve the messaging you are after. Hope to hear from you soon!
The app is not working, it worked in the beginning and now it does not anymore.
Hello and thank you for your review. We would love to support you with this and hear more on what problem you are experiencing on [email protected]. Have you for example connected the right MID to the On-Site messaging app? We look forward to hearing from you!
Bona aplicació. Instal·lació amb tutorial molt util par i amb suport del departament tècnic. Banner fàcil d'instal·lar i elegant disseny.
Hola juegoyjardin.com, gracias por la reseña de nuestra aplicación. Nos alegra saber que nuestro equipo de soporte a comerciantes y las guías fueron de ayuda. Por favor, no dudes en contactar nuevamente al equipo si tienes alguna pregunta. "Hi juegoyjardin.com, thank you for the review of our app. We're glad to hear that our merchant support team and guides were helpful. Please feel free to contact the team again if you have any questions."
I have been trying to contact Klarna for well over a week now sending multiple messages to their support email. I try to sign into my karma account to finish setting it up and place the klarna sticker on my store so people know they have that option but I can't seem to get signed in to the klarna merchant portal to get help every time I try it says the password I set up is incorrect when it's not I've sent meant emails to get a password reset or any help at all on this matter with no response ever. How do you expect people to use this app when there is a option for help but no one checks it or contacts me to help me with the issue at hand
Hello! Thank you for your review and sorry to hear you have had trouble signing in to the Merchant Portal. The email has been resent to you now so that you can log in. Please let us know if you run into any issues (you can continue reaching out on [email protected]) and how you get on with enabling and using our On-Site Messaging app!
Doesnt work well for me. I want to use a variant of 1 widget (it was 3 variations) but for some reason i can't get is set correctly.... it keeps displaying 2 different type of variations every time i check. Asked for help @ klarna but won't help me....
Hello! Sorry to hear you were experiencing issues. We'd be happy to support you with this, please could you let me the number in your email communication to us and we can see how we can help you alternatively how we can make improvements to the app. Alternatively if you have not yet reached out via email please could you do so to [email protected]? Thank you in advance!
Doesn't work anymore,everytime open it just say"An error has occurred". No app block and be added in editor and even use the code snippets" " ,just flash the blurry klarna icon then gone? Update: A few weeks ago, they contacted us to manually install the code properly using the collaboration account. One star was taken away because of the late reply.
Hi Uditerboard, We're sorry that you've been experiencing problems with the Klarna app blocks. The availability of these app blocks can be affected by the theme used by your store, as not all themes follow the default Shopify architecture. Our Merchant Support team will be reaching out to assist you with getting this set up for your store.
Was working for a while but has now stopped working completely and does not appear on the product pages as before. No idea what has happened, very unstable app.
Hi Floragy, We're sorry that your experience using our On Site Messaging has been less than Smoooth. We can confirm that your placements are now active again following a fix to our latet app update.
I have done the whole account process at Klarna in which it was approved. After installing the shopify application I received a notice inside the application that does not support the Online Store 2.0! My theme is a Online Store 2.0 one nad i can add the placement in the backend but it does not work and it is not showing in the storefront. Please contact me.
Hi Aerofoils, sorry to hear that you're having difficulties with our Klarna placements for your store. Our app is able to support Shopify 2.0 themes either with our vintage placement options or the app blocks feature. There can sometimes be issues if the theme that is being used has custom elements that block our app functionality. Our Merchant Support team will reach out this afternoon to help with the configuration of the On Site Messaging for your site.
Will you ever fix this app? I've been trying to use this for months and it still doesnt work. You keep prompting the message that you will resolve the issue but nothing seems to be happening. I tried to email regarding the problem and didn't even get a response. What is this ?
Hi Loulouis, Thank you for bringing this problem to our attention. We apologise for any inconvenience and are currently working to update our documentation to better reflect the functionality of the app. Our Merchant Support team will be in touch as soon as possible to help resolve the issue.
When I'm Shopify and editing, the Klarna symbol appears. But when you go online to my website, IT IS NOT WORKING NOR SHOWING up. This is so strange. Also when I switch to Vintage Mode and want to place the icons manually, I can't even preview my own online store. It says in a text that Klarna is working on it, but it has been there for a long time now... So annoying. For me, it is working, but for others, I can't see the Klarna icon!
Hi ONECAP©, Sorry to hear that you're experiencing issues with the configuration of our On Site Messaging app. In particular the preview functionality in our Vintage mode. I can see that on of our Partner Support agents has reached out to you with a guide on case #100115583. If you require any additional help, please reply directly to this support case & we're happy to assist further to get your On Site Messaging up & running.
The app is good but with paypal it cause a conflict and paypal button is not showing in the cart. I know it cause a problem because i contacted shopify support and they said that klarna is causing this issue, can anyone help?
Hi Eclissi Gioielli, We have sent you an email from [email protected] in order to check this out with you.
Impossible de mettre en place Klarna. 2 jours que j'attends que l'on m'appelle. D'abord impossible de payer en plusieurs fois si la livraison se fait via point relay, puis ensuite après quelques manipulations pour remettre tout à 0, impossible de remettre Klarna et personne ne vient en aide... Je suis complètement déçue, et surprise que l'on ne me vienne pas en aide, même quand c'est moi qui appelle le support. Je reverrais mon commentaire lorsque l'on aura régler mon souci ! Merci
The app simply does not work. Would be great if someone could contact us and get this sorted. Just keeps saying error
Buongiorno, ho installato correttamente questa app, ma non funziona bene con il thema debutify, desidererei poter utilizzare i servizi di Klarna, quindi poter informare i clienti che hanno a disposizione un servizio di pagamento dilazionato, ma l'app non me lo permette. Contattando il servizio clienti Klarna, nel giro di pochi minuti mi contattano con cortesia ed efficienza, spiegandomi quale era il problema e risolvono alla grande! Grazie mille Servizio 10 e lode
Ciao Endurrad, Grazie mille per il feedback! I nostri sviluppatori ne tengono conto per migliorare le funzionalità dell'app. Qualora in futuro dovessi avere bisogno di ulteriore supporto, siamo sempre a disposizione! Hi Endurrad, Thank you so much for your feedback! Our developers always works on improvements to the app. If you do need any help in the future please just drop us a message - we are always happy to help!
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