Klarna On‑Site Messaging
Convert more sales with flexible payment option messaging.
Rating
2.6
feedback
210
chart
#94
All reviews
Rating Breakdown
Review RSS Feed
Nov. 2, 2023
I have been trying to contact Klarna for well over a week now sending multiple messages to their support email. I try to sign into my karma account to finish setting it up and place the klarna sticker on my store so people know they have that option but I can't seem to get signed in to the klarna merchant portal to get help every time I try it says the password I set up is incorrect when it's not I've sent meant emails to get a password reset or any help at all on this matter with no response ever. How do you expect people to use this app when there is a option for help but no one checks it or contacts me to help me with the issue at hand
Hello! Thank you for your review and sorry to hear you have had trouble signing in to the Merchant Portal. The email has been resent to you now so that you can log in. Please let us know if you run into any issues (you can continue reaching out on [email protected]) and how you get on with enabling and using our On-Site Messaging app!
Oct. 31, 2023
You used to be able to edit css of the element but for some reason it doesn't work with this app anymore. If they make it so that you can add custom css to the element again I will change the review to 5 stars but for now its pretty bad
Hi! Thank you for your review. Do you mean customizing the placement itself? As this has not been a part of the app but is rather something you can do in the Klarna Merchant Portal. If you are experiencing any problems with this or have further insights to share on this we would love to hear more to improve your experience with the app. You can reach us on [email protected] or [email protected]. Thank you in advance!
Oct. 26, 2023
Doesnt work well for me. I want to use a variant of 1 widget (it was 3 variations) but for some reason i can't get is set correctly.... it keeps displaying 2 different type of variations every time i check. Asked for help @ klarna but won't help me....
Hello! Sorry to hear you were experiencing issues. We'd be happy to support you with this, please could you let me the number in your email communication to us and we can see how we can help you alternatively how we can make improvements to the app. Alternatively if you have not yet reached out via email please could you do so to [email protected]? Thank you in advance!
Dec. 4, 2023
Doesn't work anymore,everytime open it just say"An error has occurred". No app block and be added in editor and even use the code snippets" " ,just flash the blurry klarna icon then gone? Update: A few weeks ago, they contacted us to manually install the code properly using the collaboration account. One star was taken away because of the late reply.
Hi Uditerboard, We're sorry that you've been experiencing problems with the Klarna app blocks. The availability of these app blocks can be affected by the theme used by your store, as not all themes follow the default Shopify architecture. Our Merchant Support team will be reaching out to assist you with getting this set up for your store.
Oct. 5, 2023
I was setting up the hard way through code and after a lot of tears, I then installed this app.... Thankyou!
Thank you for your review!
Oct. 4, 2023
Funktioniert auch bei Deutschen Shops!! Alles ging schnell und Super, keine Probleme oder sonstiges. Positiv überrascht! Viele verschiede Layouts, für jeden Shop was da. Conversion Rate und generelles Vertrauen im Shop erheblich gestiegen. Würde ich jedem Shop-Inhaber auf jeden Fall empfehlen. Ein Muss!!
Aug. 30, 2023
Was working for a while but has now stopped working completely and does not appear on the product pages as before. No idea what has happened, very unstable app.
Hi Floragy, We're sorry that your experience using our On Site Messaging has been less than Smoooth. We can confirm that your placements are now active again following a fix to our latet app update.
Aug. 29, 2023
It worked fine for some weeks but now has everything became invisible for some reason. There are hard to get support! I have tried all of the guidelines without any solution. When you click on customize theme are they still there but not displaying. No where to find support, I send a email to [email protected] without any response
Hi LYXY, We're sorry to hear that you have been having troubles with your On Site Messaging placements for your site. It appears that the placements are now active on your site and are working correctly. Our Merchant Support team will reach out with further confirmation of this. If you have any further questions they are happy to help.
Aug. 15, 2023
I have done the whole account process at Klarna in which it was approved. After installing the shopify application I received a notice inside the application that does not support the Online Store 2.0! My theme is a Online Store 2.0 one nad i can add the placement in the backend but it does not work and it is not showing in the storefront. Please contact me.
Hi Aerofoils, sorry to hear that you're having difficulties with our Klarna placements for your store. Our app is able to support Shopify 2.0 themes either with our vintage placement options or the app blocks feature. There can sometimes be issues if the theme that is being used has custom elements that block our app functionality. Our Merchant Support team will reach out this afternoon to help with the configuration of the On Site Messaging for your site.
Aug. 10, 2023
No support from shopify ore klarna.. otherwise a good and useful app hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhh
July 29, 2023
Will you ever fix this app? I've been trying to use this for months and it still doesnt work. You keep prompting the message that you will resolve the issue but nothing seems to be happening. I tried to email regarding the problem and didn't even get a response. What is this ?
Hi Loulouis, Thank you for bringing this problem to our attention. We apologise for any inconvenience and are currently working to update our documentation to better reflect the functionality of the app. Our Merchant Support team will be in touch as soon as possible to help resolve the issue.
July 12, 2023
When I'm Shopify and editing, the Klarna symbol appears. But when you go online to my website, IT IS NOT WORKING NOR SHOWING up. This is so strange. Also when I switch to Vintage Mode and want to place the icons manually, I can't even preview my own online store. It says in a text that Klarna is working on it, but it has been there for a long time now... So annoying. For me, it is working, but for others, I can't see the Klarna icon!
Hi ONECAP©, Sorry to hear that you're experiencing issues with the configuration of our On Site Messaging app. In particular the preview functionality in our Vintage mode. I can see that on of our Partner Support agents has reached out to you with a guide on case #100115583. If you require any additional help, please reply directly to this support case & we're happy to assist further to get your On Site Messaging up & running.
July 7, 2023
Disgusted with their service! I'm not even going to go into details it's borderline ridiculous. I will be terminating my contract.
July 5, 2023
The app is good but with paypal it cause a conflict and paypal button is not showing in the cart. I know it cause a problem because i contacted shopify support and they said that klarna is causing this issue, can anyone help?
Hi Eclissi Gioielli, We have sent you an email from [email protected] in order to check this out with you.
June 23, 2023
Impossible de mettre en place Klarna. 2 jours que j'attends que l'on m'appelle. D'abord impossible de payer en plusieurs fois si la livraison se fait via point relay, puis ensuite après quelques manipulations pour remettre tout à 0, impossible de remettre Klarna et personne ne vient en aide... Je suis complètement déçue, et surprise que l'on ne me vienne pas en aide, même quand c'est moi qui appelle le support. Je reverrais mon commentaire lorsque l'on aura régler mon souci ! Merci
June 21, 2023
The app simply does not work. Would be great if someone could contact us and get this sorted. Just keeps saying error
May 16, 2023
Buongiorno, ho installato correttamente questa app, ma non funziona bene con il thema debutify, desidererei poter utilizzare i servizi di Klarna, quindi poter informare i clienti che hanno a disposizione un servizio di pagamento dilazionato, ma l'app non me lo permette. Contattando il servizio clienti Klarna, nel giro di pochi minuti mi contattano con cortesia ed efficienza, spiegandomi quale era il problema e risolvono alla grande! Grazie mille Servizio 10 e lode
Ciao Endurrad, Grazie mille per il feedback! I nostri sviluppatori ne tengono conto per migliorare le funzionalità dell'app. Qualora in futuro dovessi avere bisogno di ulteriore supporto, siamo sempre a disposizione! Hi Endurrad, Thank you so much for your feedback! Our developers always works on improvements to the app. If you do need any help in the future please just drop us a message - we are always happy to help!
May 10, 2023
It won't work !! I've emailed twice and spoken to someone on the chat, no one can help !!!! I love using Klarna as a customer which is why i wanted it for our website however after over a week of contacting Klarna and no one helping maybe it's time to look somewhere else !!! Not impressed with the lack of support
Hi La De Da Boutique, I'm sorry to hear that you have had issues with our On-Site Messaging app and are not happy with the support you have received so far. We will be in touch soon to help you resolve the issue.
May 1, 2023
This app glitches alot. You have to discconnect and reconnect which is very annoying and now ive had to uninstall and reinstall as its not working anymore to see if the problem is solved.
Our apologies for the current issues with the app. Our developers are working on it, and hope to have it working better soon!
May 1, 2023
Hi, App is not possible to install? As soon as I download the app it says: Mid not found for the domain. This is common for all my stores. Really weird. It says that I need to check that klarna is installed as a payment option, and it is!?
Hi EcoFriendlies, Your store has Klarna active within Shopify Payments, but also Klarna as a direct payment method partially integrated, which is interferring with your account connection in the on-site messaging. If you search for the direct Klarna payment method, and uninstall the "Klarna" app (and either wait 48 hours for the database data be auotmatically cleared or request support via [email protected] for manual clearing of the data). https://docs.klarna.com/platform-solutions/shopify/ has additional info about these different integration methods, but our team at [email protected] is available to help with these steps to get this working well for you.