Klarna On‑Site Messaging
Convert more sales with flexible payment option messaging.
Rating
2.6
feedback
222
chart
#84
All reviews
Rating Breakdown
Review RSS Feed
April 7, 2024
Doesn't work. Even though I've installed the ad blocks in my theme, and they appear in the preview, they do not show up on the live site. I'm using the Dawn theme.
Thank you for your review. Depending on the settings in the app On-Site Messaging will show to customers located in the country that matches what is on your Klarna agreement used for the store. You can use for example VPN to simulate this. Checking your website now Klarna On-Site Messaging appears clearly using a US VPN, while when using a European VPN it would not which would be expected behaviour. If you have further feedback we would love to hear from you on merchant@klarna.com.
April 3, 2024
It’s too bad. After the new template was renovated, there was a Klarna installment module in the preview, but the website client couldn’t see it at all. It was a serious bug. There was no reply to the customer service email.
Thank you for your review! I can see our merchant support is currently helping you look into this as it would appear the placement requested is already visible on the product page. I recommend forwarding any further concerns straight to merchant@klarna.com and we are happy to keep supporting you from there. Have a lovely day!
March 28, 2024
Normally I love the badges but it is so complicated to integrate them. Other marketing apps are so much easier use. I couldnt integrate the announcement bar, a fiver freelancer couldnt help me either.
Thank you for your review! We'd love to support you with this. I wasn't able to see an existing support ticket with us so if you could reach out to us on merchant@klarna.com we'd be happy to take a look at this for you. Have a lovely day!
March 25, 2024
It simply does not work.
Thank you for your review! We can see that you are in contact with our support regarding this and we will continue supporting you through the installation process. Have a lovely day!
March 10, 2024
Useful application, easy to use. Would like to see further improvements; especially for accessing a list of On-Site Messaging badges with html availability so we can add them to pages using code instead.
Thank you for your review! We are glad to hear you found the app to be useful. Thank you also for suggesting improvements, we will look into this.
March 4, 2024
its been over a year watitng for the review. we already try a lo times to connect customer service or create a new account and nobody help. just a waste of time
Hello and thank you for your review. It seems you have not completed your onboarding to Klarna and we would recommend to continue responding to merchant@klarna.com to complete the steps needed. Once onboarded you can try out our On-Site Messaging app and let us know what your feedback on it is!
Feb. 7, 2024
Hi, I am not getting any response from support please. Having issues with the application and no response. When trying to select a static page it only allows me to see a certain amount of pages in alphabetical order, and the search tool doesn't work. I am unable to attach to my page because of this.
Hello and thank you for your review! I can see a few support tickets open with you where our support has responded recently, the latest one being yesterday. If you have not received the response from us could you please check emails are not being blocked or ending up in spam? Thank you in advance!
Jan. 20, 2024
Im really having a hard time setting up the product widget.. what if I Had stripe but not a klarna account?!! what should i do and how my costumers would know about klarna with out a widget... I really do need help from klarna support please email me back
Hello! Thank you for your review. I can see our support team has been in communication with you as recently as yesterday and will continue to support you until the issue is resolved. Have a lovely day!
Dec. 17, 2023
TERRIBLE EXPEREMCE WITH KLARNA. KLARNA MESSAGING MESSED UP MY WEBSITE FOR 3 MONTHS. IT WAS MESSING UP MY FORMATING AND I COULDNT EVEN GET CUSTOMER SUPPORT. IM TALKING ABOUT MONTHS WITH NO HELP. NOBODY RESPONDS OR WILL HELP YOU. IF YOU USE KLARNA YOU WILL NO DOUBT BE SORRY.
Hello and thank you for your review. We have just reached out to you via email as we would like to understand what problems you had and how we can help you achieve the messaging you are after. Hope to hear from you soon!
Dec. 6, 2023
Unable to use, keeps reporting 404 error
Hello and thank you for your review. For this error there's usually a simple fix: either you have Klarna payments app in test mode, in which case please uncheck the test mode box in the payments app settings, save and test using the On-Site Messaging app again. The other option is that you have connected to the wrong endpoint in the On-Site Messaging settings. To check this disconnect and reconnect and make sure you choose the right endpoint (Europe/North America/Australia). Hope this helps! If you have further questions we are happy to support at merchant@klarna.com.
Dec. 1, 2023
The app is not working, it worked in the beginning and now it does not anymore.
Hello and thank you for your review. We would love to support you with this and hear more on what problem you are experiencing on merchant@klarna.com. Have you for example connected the right MID to the On-Site messaging app? We look forward to hearing from you!
Nov. 10, 2023
Bona aplicació. Instal·lació amb tutorial molt util par i amb suport del departament tècnic. Banner fàcil d'instal·lar i elegant disseny.
Hola juegoyjardin.com, gracias por la reseña de nuestra aplicación. Nos alegra saber que nuestro equipo de soporte a comerciantes y las guías fueron de ayuda. Por favor, no dudes en contactar nuevamente al equipo si tienes alguna pregunta. "Hi juegoyjardin.com, thank you for the review of our app. We're glad to hear that our merchant support team and guides were helpful. Please feel free to contact the team again if you have any questions."
Nov. 2, 2023
I have been trying to contact Klarna for well over a week now sending multiple messages to their support email. I try to sign into my karma account to finish setting it up and place the klarna sticker on my store so people know they have that option but I can't seem to get signed in to the klarna merchant portal to get help every time I try it says the password I set up is incorrect when it's not I've sent meant emails to get a password reset or any help at all on this matter with no response ever. How do you expect people to use this app when there is a option for help but no one checks it or contacts me to help me with the issue at hand
Hello! Thank you for your review and sorry to hear you have had trouble signing in to the Merchant Portal. The email has been resent to you now so that you can log in. Please let us know if you run into any issues (you can continue reaching out on merchant@klarna.com) and how you get on with enabling and using our On-Site Messaging app!
Oct. 31, 2023
You used to be able to edit css of the element but for some reason it doesn't work with this app anymore. If they make it so that you can add custom css to the element again I will change the review to 5 stars but for now its pretty bad
Hi! Thank you for your review. Do you mean customizing the placement itself? As this has not been a part of the app but is rather something you can do in the Klarna Merchant Portal. If you are experiencing any problems with this or have further insights to share on this we would love to hear more to improve your experience with the app. You can reach us on merchant@klarna.com or kauppa@klarna.fi. Thank you in advance!
Oct. 26, 2023
Doesnt work well for me. I want to use a variant of 1 widget (it was 3 variations) but for some reason i can't get is set correctly.... it keeps displaying 2 different type of variations every time i check. Asked for help @ klarna but won't help me....
Hello! Sorry to hear you were experiencing issues. We'd be happy to support you with this, please could you let me the number in your email communication to us and we can see how we can help you alternatively how we can make improvements to the app. Alternatively if you have not yet reached out via email please could you do so to merchant@klarna.com? Thank you in advance!
Dec. 4, 2023
Doesn't work anymore,everytime open it just say"An error has occurred". No app block and be added in editor and even use the code snippets" " ,just flash the blurry klarna icon then gone? Update: A few weeks ago, they contacted us to manually install the code properly using the collaboration account. One star was taken away because of the late reply.
Hi Uditerboard, We're sorry that you've been experiencing problems with the Klarna app blocks. The availability of these app blocks can be affected by the theme used by your store, as not all themes follow the default Shopify architecture. Our Merchant Support team will be reaching out to assist you with getting this set up for your store.
Oct. 5, 2023
I was setting up the hard way through code and after a lot of tears, I then installed this app.... Thankyou!
Thank you for your review!
Oct. 4, 2023
Funktioniert auch bei Deutschen Shops!! Alles ging schnell und Super, keine Probleme oder sonstiges. Positiv überrascht! Viele verschiede Layouts, für jeden Shop was da. Conversion Rate und generelles Vertrauen im Shop erheblich gestiegen. Würde ich jedem Shop-Inhaber auf jeden Fall empfehlen. Ein Muss!!
Aug. 30, 2023
Was working for a while but has now stopped working completely and does not appear on the product pages as before. No idea what has happened, very unstable app.
Hi Floragy, We're sorry that your experience using our On Site Messaging has been less than Smoooth. We can confirm that your placements are now active again following a fix to our latet app update.
Aug. 29, 2023
It worked fine for some weeks but now has everything became invisible for some reason. There are hard to get support! I have tried all of the guidelines without any solution. When you click on customize theme are they still there but not displaying. No where to find support, I send a email to skosm@klarna.com without any response
Hi LYXY, We're sorry to hear that you have been having troubles with your On Site Messaging placements for your site. It appears that the placements are now active on your site and are working correctly. Our Merchant Support team will reach out with further confirmation of this. If you have any further questions they are happy to help.