Klarna On‑Site Messaging
Convert more sales with flexible payment option messaging.
Rating
2.6
feedback
207
chart
#142
All reviews
Rating Breakdown
Review RSS Feed
April 7, 2023
Customer Service is non-existent. Clients see only a white screen when trying to check out. The app itself is defective.
Hi Gin Amber Beauty, We're very sorry to hear that you're experiencing this issue with our payment gateway and want to make this right for you! We've sent an email to the address tied to this Shopify store so that we can begin providing you with steps to resolve this issue. Alternatively, our live Merchant Support team can also be reached via phone call at 844-552-7620 Mon - Fri, 8 am to 5pm, and 24/7 via the live chat linked here: https://www.klarna.com/us/business/merchant-support/
March 29, 2023
Great app. Although it has 1 (local) minor issue: the currency symbol is shown after the slided price, which isn't the default location for our currency (€). Is it possible to manually change this position? For example: Current on-site message: Betaal in 3 delen van 43,00 € Prefered on-site message: Betaal in 3 delen van € 43,00
Hello Blommo, Thanks for leaving a review on our on-site messaging app we really appreciate it. Regarding you question if it is possible to manually change the messaging, that is not possible since we have chosen to align this on all of our European markets. In most European countries the normal notation is to put the EUR sign after the price, I know that in the Netherlands this is done differently. Therefore I will put in a request to see if this can be adjusted per market.
March 8, 2023
App does not open up, klarna should do a proper app. This app is defective. Don't believe a big company like klarna will do such an app
Hi Honesty Sales, we're sorry that you are experiencing an issue with the application not opening correctly on your store. Our developer team are looking into this for you & our Merchant Support team will be reaching out once we have a further update for you.
March 1, 2023
I installed the app, and I am being instructed to open the app but every time I try to open the app my screen goes blank
Hi Curvaceous Fashionistas, Our support team will be happy to work with you to get this resolved. If you haven't already done so, please email [email protected] so that we can help you directly.
Feb. 25, 2023
Does not integrate and customer support is, frustratingly enough, as confused as I am? Seems like we all have the same problem.
Hi Elena Velez, We're very sorry your experience has been frustrating. We'll review your case to look for process improvements and make sure we get your issues resolved to your satisfaction.
Feb. 25, 2023
I thought the reviews was exaggerating, but they are spot on. You guys (Klarna) had the same problem for the last 6 months or so, why not just fix it?? The checkout page is directing to Klarna instead of maybe customers being on my website
Hi Yakeros, We're sorry that things aren't working well for you, but our support team is happy to help. If you haven't already done so, please email [email protected] and our team will work with you.
Feb. 8, 2023
impossible to install itry and cant made it visible on my ebsite also not see any support sad
Hi IrenFaber, Sorry to hear that you're having issues with our On Site Messaging app, our Merchant Support team are reaching out to you via email this afternoon to help resolve the issues you are facing
Feb. 3, 2023
I thought the bad reviews were an exaggeration before I downloaded the app. Unfortunty, it's all true nothing works. Can't even access the ad platforms, preview doesn't work for drag and drop and even if you do active nothing shows up.
Hi Biofusions, Our support team will happily help you get this app working for your store if you email [email protected] With themes that don't support Shopify's Online Store 2.0 architecture, there is no consistently compatible way to always inject code for on-site messaging that can work across all vintage themes. We've worked hard to code options to attach to CSS, but depending on the theme, there isn't always a viable way to do so. Compatibility and consistency are much improved with app blocks, but those are only available for themes that support Online Store 2.0 architecture; more info at: https://docs.klarna.com/platform-solutions/shopify/on-site-messaging-app-for-shopify/install-steps/#add-placements-online-store-20-app-blocks Regardless of the theme type though, we're happy to support whenever needed. We hope you'll give us the opportunity to get this working for your store.
April 3, 2023
Desperately trying to get this app to work. Been messaging support back and forth over email and going backwards with no clarity :( UPDATE: MARCH 2023 Dana from Klarna was in touch shortly after posting this review and has been amazing in going through and sorting out all issues with the app on store. I think there is unfortunately is a big difference between day to day level of support and higher level support. Klarna app now all operating smoothly as promised out of the box. Thank you Dana.
Hi Farer, Thank you for taking the time to rate our app, this feedback helps us improve our products and services. We are sorry to hear there have been some challenges with your support case. We will be following up with you by the end of the day tomorrow, February 3rd, to ensure we get this resolved to your satisfaction.
Jan. 29, 2023
The app is easy enough to use, sometimes it doesn't pick the best placements automatically but you can change this quite easily. My one issue is changing the font that is displayed in the info-page placement. It looks like CSS is loaded externally and there's no way to force change it.
Hi Luvi, We recommend using App Block placements for this app (https://docs.klarna.com/platform-solutions/shopify/on-site-messaging-app-for-shopify/install-steps/#add-placements-online-store-20-app-blocks) for stores that have themes that support Shopify's Online Store 2.0 architecture. This enables merchants to specifically choose the desired location for each placement. Auto picking a CSS is an older, fallback option, but agreed that it can't always know the best location for any theme. Regarding customizing placements, the on-site messaging product does offer CSS customization; more info at: https://docs.klarna.com/on-site-messaging/in-depth-knowledge/styling-on-site-messaging-with-css/ Hope this helps!
Jan. 21, 2023
Its working pretty good. Only one big problem that i found is Ad blocker and tracking blocker. If my customer use Ad blocker then this app doesn't show at all on the website. That's why this apps is pretty much useless because now days all modern browser use Ad blocker. Can you please KLARNA fix that??
Hi Alfa-Jewelry, We hear you about the Ad blocker issue. Update (from 2023-Jan-26): discussion this with the Klarna On-site messaging team, not all Ad blockers block Klarna's On-site messaging. Could you please share the Ad blocker that is blocking Klarna's On-site messaging, and Klarna can request that not be blocked? If you open a support case via [email protected] (and reference this review) that would be the best way to hopefully see if we can improve this? Thank you!
Jan. 4, 2023
Hello, I like this app and installed it on my store. However, it is not working at all. On-site messaging does not appear on my product page or any other page. It gave an error. I wrote to customer support via e-mail and the app messaging panel and waiting for the solution. I will review my comment and give 5 stars If the problem is solved soon. :) UPDATE. I have been contacted by Klarna customer service and told that the app is working properly within the geolocation of my store and currency. Thanks.
Hi Destina Home, I see that one of our Klarna support agents replied back to you via your support case #24328551 earlier today and that On-site messaging is displaying on your product pages currently (for customers geolocated to the country matching your store's base currency). For other locales, on-site messaging would be displayed, as documented at: https://docs.klarna.com/platform-solutions/shopify/on-site-messaging-app-for-shopify/faqs/#troubleshooting-why-isnt-the-placement-displayed-on-my-product-pages? If you do need further help, our team at [email protected] is happy to help!
Dec. 22, 2022
Fungerar inte, kommer inte upp någon ad. Antingen gör jag något fel, eller så fungerar den inte Jättekonstigt
Hi bolddesignz, While I see that Klarna's On-site messaging app is installed, I don't see it active on your storefront yet. If you email our support team at [email protected], someone can review the configuration to help. I've requested collaborator access to your store now to help this process go quicker. Hopefully our team can help get this working for you soon!
Nov. 24, 2022
Unfortunately my experience in installing this app mirrors that of other reviewers. I had installed it but there was a glitch. Luckily the team responded very quickly and helped me sort it out immediately. It looks great!
Hi Ralph's Orchard, We're sorry to hear that your experience with our On Site messaging app has not been Smoooth. Our Merchant Support team will be in contact this morning to help get this live on your store. *Edit* Thank you for your update to this review. We're very glad to hear that your'e happy with the support from our team.
Oct. 28, 2022
I am a new customer of Klarna, I have done the whole account process at Klarna in which it was approved. So far so good, but after installing the shopify application I received a notice inside the application that does not support the Online Store 2.0, how so? all the themes of shopify today are in this new version and you have no support? seriously that? what a technology delay... And now how do I install and use klarna? I sent a message to support yesterday and have not been answered yet either... They have already started badly in several aspects to be a company would be. I hope they help me and that they improve this outdated and confusing system of yours. Translated with www.DeepL.com/Translator (free version)
Hi GIVELP, We'll certainly support you via your existing support case; please know that our support team will reply as soon as they can, but that may be a few business days depending on the case load. This app does support Online Store 2.0 though, as documented at: https://docs.klarna.com/platform-solutions/shopify/on-site-messaging-app-for-shopify/install-steps/#add-placements-online-store-20-app-blocks Hopefully you can share the details of the notice via the case emails so that we can clarify that, and provide any other support needed.
Oct. 28, 2022
Da migliorare, sono riuscito ad attivare il servizio solo grazie all'assistenza, molto rapida e preparata. Non è intuitivo e fluido il processo
Ciao, ci dispiace per le difficoltà riscontrate nell'utilizzo dell'app. I nostri sviluppatori terranno conto del tuo feedback per migliorare e semplifare il processo. Siamo tuttavia lieti che con il supporto ricevuto Klarna e l'app siano ora correttamente funzionamenti. In caso di ulteriori necessità restiamo a disposizione scrivendo a [email protected] Hi, we are sorry for the issues you encountered. Our developers will take your feedback into account to improve and simplify our app and our processes. We are pleased however, that with our partner pupport, Klarna in checkout and on-site messaging are now working correctly. If you ever need further support, please contact us again at [email protected]
Oct. 18, 2022
I had some initial difficulties in making the installments visible in the product sheets. Klarna's support intervened immediately and resolved the problem quickly. Now everything works fine.
Thank you Enerimonsters for this great review! We appreciate it. Glad to be able to help!
Oct. 11, 2022
App is not working. Klarna is the worst company you can ever find, nothing is working and the support is really useless.
Hi Aurora & Co., We're sorry that you are not happy with our services or app. We're like to try to work with you to resolve your issues with the app. Our team can work with you if you open a support case by emailing [email protected]
Sept. 1, 2022
Appears to be working fine - no coding input required and the integration was seemless. Not sure what so many people are having trouble with looking at some other reviews!
Thank you WorldRaceCircuits for this great review! We're very glad the app works well for you. We've worked hard to improve the app over time, with a major update relating to Shopify's improved theme architecture for Online Store version 2.0, which enables our app to integrate better with themes using App Blocks, and avoids many of the issues merchants had previously. Thank you again for taking the time to share a review; we appreciate you very much!
Aug. 11, 2022
Not very good, low support when needed, annoying code and apps what send you in circles. needs updating or changing often and did not live up to what was expected.. maybe try again if we could get help
Hi Quality home Clothing | Beauty, I'm sorry to hear that you've been having trouble setting up your Klarna On Site Messaging Our Merchant Support team will be reaching out to you to offer further assistance on this