Klarna On‑Site Messaging

Good app, easy to install & configure. Also, just as important, great support if something isn't working as it should.

My shop has opened the Klarna payment method. We want to add the Klarna on site messaging method to the product page and shopping cart page. I connected to the Klarna App, but it shows that it cannot be connected. What is the reason? can you help me? I also sent an email to you, but so far I haven’t gotten a reply

Very helpful indeed - sorted my issue out very quickly so thank you very much :o) it’s now working perfectly on my website!

Ho usato ques'app per l'avviso agli utenti della possibilità del pagamento in rate, all'inizio ho avuto qualche difficoltà nel configurarla ma grazie al supporto rapido e gentile, son riuscito a configurarla nel migliore dei modi.

I found the Klarna on site messaging support super helpful, they sent me a step by step guide which was super easy to follow and it was all set up. I watched the video on how to set everything up from the app store, which I did have to watch twice, then using the auto finder for positioning of the ads is super easy. Making layout adjustments for a newbie was pretty straight forward. I would recommend to make it personal to your site.

Never managed to get the onsite messaging to work even after spending money with an external company who also couldn't get it to work.

After 6 months my KLARNA app still doesn’t work sent 1000 emails tried to contact online chat every time I contact them they ask me to send screenshots of our credentials or disable API which we did 100 times still no help definitely needs IMPROVEMENTS on customer service to try to fix problem for now we have been offered clearpay solutions without any problem

I really wanted to like this app but customer service is non-existence. Also, they are forcing you to give them your US number to get into their contact support. I am currently not in the US right now and don't have a US number with me. Finally, I've found a chat and someone replied but they seem to be based out of India, where they handle basic questions. It's been almost an hour and still haven't heard back from them after they say 'wait just a moment'. If I can't find a solution by next week, I'll move to Afterpay and try them instead. I hope someone will see this and reach out.

If it was functional with the new Shopify 2.0 interface. I would have given 5 stars. I hope it comes soon! Until then we have to use something else that is easier to build with.

My Klarna has not worked at all since I have launched the site and been through support numerous times and customers have been emailing me to tell me that its still not working

Terrible customer service, I wanted to launch my shop on Saturday, I emailed on Friday as the on-site messaging is not working, my customers are unable to pay using Klarna. Four days later I have not received an email, the Shopify staff who are beyond helpful emailed on my behalf, they too have not had a response. How can they offer a service if they are not willing to help their customers? Absolutely shocking and disappointing to say the least.

The Klarna team are really helpful. Sometimes the messaging app can't place the messaging exactly where you want it, but the team do whatever they can to get it right for you. So five stars for the team. Go team.

Excellent support and help, quick responses, integration was done quickly and all edits were done perfectly.

Great customer service and help from the team - quick responses and does exactly what you need to be done :)

Easy to use the app, great support, quick response times. I couldn't figure out how to place the add on the product page but the team helped me sort everything out!

Easy to install and use. Very good and helpful customer service. Already seeing customers buying using Klarna.

Onsite didn't work in the beginning but customer service was really fast and fixed it. Thank you! 5 star for customer service, but need to take one of from struggle in the beginning.

Works well and support is fast and very helpful. Thank you. - ART OF THE MOVIES - Original Vintage and Contemporary Movie Posters

Having struggled to get it working Mimmi helped me to resolve all of my issues in just one email. Great support.

I have only recently installed this app, so it's a bit early to comment on the performance, but it looks great so far. However, I can comment on the customer service I have received since installing the app. I had a bit of a nightmare getting everything set up and looking how I wanted it to on my site, as I'm not the most technically gifted person, but Mimmi's customer service has been second to none! Extremely efficient and makes sure everything is exactly how you want it to be. Mimmi has really gone above and beyond for my business, so for that, a 5* is fully deserved!