Klarna On‑Site Messaging
Convert more sales with flexible payment option messaging.
Rating
2.2
feedback
116
chart
#2,004
All reviews
Review RSS Feed
Dec. 22, 2022
Fungerar inte, kommer inte upp någon ad. Antingen gör jag något fel, eller så fungerar den inte Jättekonstigt
Hi bolddesignz, While I see that Klarna's On-site messaging app is installed, I don't see it active on your storefront yet. If you email our support team at [email protected], someone can review the configuration to help. I've requested collaborator access to your store now to help this process go quicker. Hopefully our team can help get this working for you soon!
Nov. 24, 2022
Unfortunately my experience in installing this app mirrors that of other reviewers. I had installed it but there was a glitch. Luckily the team responded very quickly and helped me sort it out immediately. It looks great!
Hi Ralph's Orchard, We're sorry to hear that your experience with our On Site messaging app has not been Smoooth. Our Merchant Support team will be in contact this morning to help get this live on your store. *Edit* Thank you for your update to this review. We're very glad to hear that your'e happy with the support from our team.
Oct. 28, 2022
Da migliorare, sono riuscito ad attivare il servizio solo grazie all'assistenza, molto rapida e preparata. Non è intuitivo e fluido il processo
Ciao, ci dispiace per le difficoltà riscontrate nell'utilizzo dell'app. I nostri sviluppatori terranno conto del tuo feedback per migliorare e semplifare il processo. Siamo tuttavia lieti che con il supporto ricevuto Klarna e l'app siano ora correttamente funzionamenti. In caso di ulteriori necessità restiamo a disposizione scrivendo a [email protected] Hi, we are sorry for the issues you encountered. Our developers will take your feedback into account to improve and simplify our app and our processes. We are pleased however, that with our partner pupport, Klarna in checkout and on-site messaging are now working correctly. If you ever need further support, please contact us again at [email protected]
Oct. 11, 2022
App is not working. Klarna is the worst company you can ever find, nothing is working and the support is really useless.
Hi Aurora & Co., We're sorry that you are not happy with our services or app. We're like to try to work with you to resolve your issues with the app. Our team can work with you if you open a support case by emailing [email protected]
Sept. 1, 2022
Appears to be working fine - no coding input required and the integration was seemless. Not sure what so many people are having trouble with looking at some other reviews!
Thank you WorldRaceCircuits for this great review! We're very glad the app works well for you. We've worked hard to improve the app over time, with a major update relating to Shopify's improved theme architecture for Online Store version 2.0, which enables our app to integrate better with themes using App Blocks, and avoids many of the issues merchants had previously. Thank you again for taking the time to share a review; we appreciate you very much!
July 16, 2022
Hello, I received this message about my Klarna integration. See below: "The following versions of these third-party payments integrations are not compatible with Shopify’s latest checkout. They will no longer be available after July 31, 2022: Buy now, pay later with Klarna." How can I can the update to the latest integration?
Hi FROGSHOP, Hopefully quick and easy for you to migrate to our new payments integration. More info for the migration steps at: https://docs.klarna.com/platform-solutions/shopify/payments/klarna-payments/migrating-from-current-to-new-payments-integration/ We've been sending emails about this deadline also, but our apologies if those haven't reached you.
May 16, 2022
Ho installato questa app ma sono settimane che non mi funziona e non riescono a risolvere il problema
Ciao Museum Shop Italy, Ci dispiace per le problematiche inizialmente riscontrate e che le tempistiche per la risoluzione del problema abbiano richiesto qualche giorno di investigazione in più rispetto ai nostri standard usuali. Siamo tuttavia lieti che il problema sia ora risolto e che l'on-site messaging sia correttamente visibile nel tuo sito e ti saremmo grati se volessi aggiornare il contenuto della recensione. In caso di ulteriori necessità restiamo a tua disposizione scrivendo a [email protected]
April 8, 2022
Love Klarna! Rob from the support team was super helpful with integration. I hope this really helps us boost our sales!
Hi Brixton's Baddest Skateshop, Thank you for the fantastic review, we're glad you're loving Klarna! Our Support team are happy to help with an queries in the future
Feb. 11, 2022
Hello everyone. I would like to write about the excellent support from Mimmi from Klarna Bank Merchant support. I had a problem and I wrote to Klarna Merchant Support. I got a very quick responses to my help requests, very clear and detailed from Mimmi. She assisted me till my problem was solved. Now all works correctly and good. It's a pleasure to receive such fast, professional and friendly support! Thanks a lot, Mimmi! Sincerely, Samoilova Inna
Thank you Samoilova Inna for this great review. We agree - Mimmi is great! Very glad she could help!
Jan. 21, 2022
This service will assist us in developing our business further and increase funnel as it provides multiple options of payment. In spite for customer service delayed reply; immediate support provided.
Thank you McRichard Designer Brands for this review. Our reviews confirm that on-site messaging help customers know what payment options are available in a store, which increases conversion for stores. If support is ever needed with this app, our team is available to help via [email protected]
Dec. 20, 2021
Good app, easy to install & configure. Also, just as important, great support if something isn't working as it should.
Hi BeYou! Thank you so much for your feedback! We are super glad you are happy with our app. We always try to be as much of a help as possible so please do reach out if you need anything in the future!
Dec. 1, 2021
My shop has opened the Klarna payment method. We want to add the Klarna on site messaging method to the product page and shopping cart page. I connected to the Klarna App, but it shows that it cannot be connected. What is the reason? can you help me? I also sent an email to you, but so far I haven’t gotten a reply
Hi Papaya Hair! Thank you for sending in your emails yesterday. Your site is integrated with Klarna indirectly, using a payment service provider. Because of this, your On-Site Messaging app will require some special set-up. One of our support agents has just responded to your email, and will assist with the set-up process. Thank you for choosing Klarna!
Nov. 30, 2021
Very helpful indeed - sorted my issue out very quickly so thank you very much :o) it’s now working perfectly on my website!
Thank you for the great review! Happy we could help this time, and anytime help is needed!
Nov. 24, 2021
Ho usato ques'app per l'avviso agli utenti della possibilità del pagamento in rate, all'inizio ho avuto qualche difficoltà nel configurarla ma grazie al supporto rapido e gentile, son riuscito a configurarla nel migliore dei modi.
Ciao Giocagio, Grazie mille per il feedback! Stiamo continuando a migliorare la nostra app per renderne in futuro ancora più facile la configurazione. Nel frattempo, se dovessi avere bisogno di ulteriore supporto, siamo a completa disposizione! Hi Giocagio, Thank you for your feedback! We are continuing to try to improve the app and we'll try to make it even easier to use in the future! In the meantime, if you ever need further assistance we are glad to help!
Oct. 27, 2021
I found the Klarna on site messaging support super helpful, they sent me a step by step guide which was super easy to follow and it was all set up. I watched the video on how to set everything up from the app store, which I did have to watch twice, then using the auto finder for positioning of the ads is super easy. Making layout adjustments for a newbie was pretty straight forward. I would recommend to make it personal to your site.
Hi Foot World, Thank you so much for your feedback! If you do need any help in the future please just drop us a message - we are always happy to help!
Oct. 18, 2021
Never managed to get the onsite messaging to work even after spending money with an external company who also couldn't get it to work.
Hi Reef Aquatics, So sorry to hear you are experiencing this! We are now reaching out to you to try and get On-site messaging working for you
Oct. 14, 2021
After 6 months my KLARNA app still doesn’t work sent 1000 emails tried to contact online chat every time I contact them they ask me to send screenshots of our credentials or disable API which we did 100 times still no help definitely needs IMPROVEMENTS on customer service to try to fix problem for now we have been offered clearpay solutions without any problem
Hi Belsize Activewear, We're really sorry you are experiencing issues with the integration. We need to review everything is configured correctly on your side to get you set up which is the reason we are asking to provide screenshots of Klarna settings. We will contact you directly now to help you get up and running.
Oct. 7, 2021
I really wanted to like this app but customer service is non-existence. Also, they are forcing you to give them your US number to get into their contact support. I am currently not in the US right now and don't have a US number with me. Finally, I've found a chat and someone replied but they seem to be based out of India, where they handle basic questions. It's been almost an hour and still haven't heard back from them after they say 'wait just a moment'. If I can't find a solution by next week, I'll move to Afterpay and try them instead. I hope someone will see this and reach out.
Hi Seadon, We're very sorry you didn't receive good support yet. You will receive a reply from our support team very soon today via the ticket you opened yesterday to answer your technical questions. We'll work hard to keep your business and get your integration working well!
Oct. 1, 2021
If it was functional with the new Shopify 2.0 interface. I would have given 5 stars. I hope it comes soon! Until then we have to use something else that is easier to build with.
Hi Reyrr Athletics, We are working to get the app updated soon for better integration with Online Store 2.0!
Sept. 23, 2021
My Klarna has not worked at all since I have launched the site and been through support numerous times and customers have been emailing me to tell me that its still not working
We're very sorry that we weren't able to help you well enough to keep your business at this time. If you change your mind in the future, we will make sure to work through any issues or concerns with you to get the integration working successfully in your store.