Klarna On‑Site Messaging
Convert more sales with flexible payment option messaging.
Rating
2.6
feedback
207
chart
#142
All reviews
Rating Breakdown
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July 16, 2022
Hello, I received this message about my Klarna integration. See below: "The following versions of these third-party payments integrations are not compatible with Shopify’s latest checkout. They will no longer be available after July 31, 2022: Buy now, pay later with Klarna." How can I can the update to the latest integration?
Hi FROGSHOP, Hopefully quick and easy for you to migrate to our new payments integration. More info for the migration steps at: https://docs.klarna.com/platform-solutions/shopify/payments/klarna-payments/migrating-from-current-to-new-payments-integration/ We've been sending emails about this deadline also, but our apologies if those haven't reached you.
July 12, 2022
Why not possible when Using Klarna with Mollie? The mollie support its only working with Klarna direct? Please let us know if there is any chance on using that Plugin with Mollie?
Hi Haushaltsparadies, This app can work for stores using Klarna via a Mollie integration, and others. As long as you have your Klarna merchant id, you can connect that merchant id in the Settings of the app. If you need support, our team is happy to help, available at [email protected]
June 22, 2022
The registration was very easy. However, there is no tutorial of how and where the Javascript code needs to go within Shopify Website Code. I read some documents but still not able to get the Klarna On-Site Messaging to show I have Klarna payments integrated. The only way I know I have this is right at checkout, which is the last step. Other than that, customers will not know about Klarna payment option.
Hi Clifton Furnishings, I see you have our On-site messaging app installed on your store, but no placements configured for product pages currently, e.g. https://cliftonfurnishings.co.uk/collections/bed-frame-1/products/westminster-bed-frame-in-elite-chenille?consoleDebug=true Here is a link about how to add placements: https://docs.klarna.com/platform-solutions/shopify/on-site-messaging-app-for-shopify/install-steps/#add-placements Our merchant support team would be happy to help you set those up if you email [email protected] Here is a public demo store that does have a placement configured for a reference: https://klarna-demo.myshopify.com/products/black-sweatshirt?consoleDebug=true
June 7, 2022
I installed and setup everything so nicely and it is working perfectly with my store. Super easy to set up.
Thank you SHOPMAX for this great review! We're glad the app worked well for you and we appreciate you posting a review.
May 16, 2022
Ho installato questa app ma sono settimane che non mi funziona e non riescono a risolvere il problema
Ciao Museum Shop Italy, Ci dispiace per le problematiche inizialmente riscontrate e che le tempistiche per la risoluzione del problema abbiano richiesto qualche giorno di investigazione in più rispetto ai nostri standard usuali. Siamo tuttavia lieti che il problema sia ora risolto e che l'on-site messaging sia correttamente visibile nel tuo sito e ti saremmo grati se volessi aggiornare il contenuto della recensione. In caso di ulteriori necessità restiamo a tua disposizione scrivendo a [email protected]
May 13, 2022
hello, I tried to sign up on klarna plateforme but i did not receive a confirmation mail to subscribe, i should wait theme to contact me or whar
Hi Heavenpawsshop, Please email our support team at [email protected] and they'd be happy to check on your account status for you.
April 8, 2022
Love Klarna! Rob from the support team was super helpful with integration. I hope this really helps us boost our sales!
Hi Brixton's Baddest Skateshop, Thank you for the fantastic review, we're glad you're loving Klarna! Our Support team are happy to help with an queries in the future
March 31, 2022
Great app for highlighting Klarna payment options to potential customers. Set up didn't take very long and great communication and help from Klarna Merchant support when needed.
Hey Hulley Stanway, thanks for the great review. We're glad that our Merchant Support team were able help get this all set up for you. Please feel free to get in touch for any support needed in the future.
March 8, 2022
I've used Klarna as a consumer, I loved how it easy it was to use and how it makes larger purchases more affordable. I'm still in the process of setting it up on my store but I'm very excited to have my customers to be able to use it too
Thank you Hawt Sunny Shades for this great review. We're so happy you love Klarna! We have a great support team available via [email protected] if you need any help setting up the app in your store.
March 6, 2022
Slightly hard to integrate the app into the shop by myself and instructions unclear but support was very quick to respond and get the issue solved. Great responsive customer service.
Thank you for the feedback. We'll review the instructions to try to improve them. We're glad the support team was helpful!
March 2, 2022
after 4 weeks of trying to get this app to work with my store, I have given up One of the 3rd class apps. No response from support regarding setting up my UK account.. DON'T TOUCH THEM!!
Hi Bon-ito, We're so sorry that Klarna hasn't provided good support. We'll review your case further to see how we can improve to provide better support going forward and learn from this mistake. We hope to win back your business, so a Klarna merchant support person will reach out to you soon.
Feb. 12, 2022
Great support from Rob who installed the message bar on product pages for the countries we needed and always answered our emails in a timely manner.
Thank you Betsy for this great review! Really glad Rob could help!
Feb. 11, 2022
Hello everyone. I would like to write about the excellent support from Mimmi from Klarna Bank Merchant support. I had a problem and I wrote to Klarna Merchant Support. I got a very quick responses to my help requests, very clear and detailed from Mimmi. She assisted me till my problem was solved. Now all works correctly and good. It's a pleasure to receive such fast, professional and friendly support! Thanks a lot, Mimmi! Sincerely, Samoilova Inna
Thank you Samoilova Inna for this great review. We agree - Mimmi is great! Very glad she could help!
Feb. 5, 2022
Why is Klarna not available for Shopify in the UK? Would this change anytime soon as I would really like to have on my store.
Hi UNDISPUTED SPORTSWEAR, Klarna is still available on Shopify for UK (and all Klarna regions), but there is now an additional step to install the desired private payment method, documented at: https://docs.klarna.com/platform-solutions/shopify/payments/installing-klarna-payments-as-an-alternative-payment-method-on-shopify-hpsdk/#activate-your-klarna-alternative-payment-methods-private-payment-methods
Feb. 1, 2022
Easy to install. Easy to navigate. Really good at promoting an alternative payment option to new customers
Thank you aromatyk for this review. We're glad you're happy with the app & we'll work hard to keep it that way!
Jan. 28, 2022
I think this app is brilliant. Was slightly confused what to do first off. I contacted merchant support via phonecall, Rob my customer advisor/support was pure class. Excellent mannerisms, expert knowledge and help with I needed help to do. Cannot find a fault at all. Cannot mention to much how happy I am to have klarna setup on webpage/store totally opens new revenues to my business and I feel 100% comfortable that if any issues occur, that the expert help is there for me. Thank you so much klarna and especially Rob for helping me today. I Highly recommend this app to everyone.
Thank you for the wonderful review SvenThorn! We’re really glad we were able to help out & are here for any support in the future
Jan. 21, 2022
This service will assist us in developing our business further and increase funnel as it provides multiple options of payment. In spite for customer service delayed reply; immediate support provided.
Thank you McRichard Designer Brands for this review. Our reviews confirm that on-site messaging help customers know what payment options are available in a store, which increases conversion for stores. If support is ever needed with this app, our team is available to help via [email protected]
Dec. 31, 2021
Really good app. The support team is really good if you need any tech support. I needed help with my installation and the tech support team replied to me in minutes, very helpful.
Thank you for the great review smativi! We're happy our team could help you this time, and we're happy to help whenever needed! Happy New Year!
Dec. 20, 2021
Good app, easy to install & configure. Also, just as important, great support if something isn't working as it should.
Hi BeYou! Thank you so much for your feedback! We are super glad you are happy with our app. We always try to be as much of a help as possible so please do reach out if you need anything in the future!
Dec. 14, 2021
Hello, I see Ireland is not listed in the country list to use this app on a Shopify store. is that going to change anytime soon? I would like to use it for my store.
Hi ZakFrench, Klarna is available for Ireland for Shopify as an alternative payment method, but not available as a local payment method within Shopify Payments for Ireland. This Klarna On-site messaging app does work for EUR currency, including Ireland. Klarna is listed as a payment gateway at: https://www.shopify.com/payment-gateways/ireland Please email [email protected] if we can help further, and if you share where Klarna is not listed as supporting Ireland, we'd like to update it if appropriate. Thank you for the review & your interest; we look forward to working with you!