Klarna On‑Site Messaging for Shopify

Klarna On‑Site Messaging

Convert more sales with flexible payment option messaging.
Rating
2.4
Feedback
113
Reviews
Chart
#1,929
Shopify

All reviews

5 / 5 Share
April 16, 2021

Great customer service and help from the team - quick responses and does exactly what you need to be done :)

Store Using app Total reviews Average rating
The Healthy Living Store About 1 month 3 5.0
Developer Reply

So glad we could help, The Healthy Living Store! Thank you for the great review!

5 / 5 Share
April 15, 2021

Easy to use the app, great support, quick response times. I couldn't figure out how to place the add on the product page but the team helped me sort everything out!

Store Using app Total reviews Average rating
Aerify 4 days 4 5.0
Developer Reply

Thank you Aerify for the great review! Klarna support is always happy to help you or any merchant whenever needed.

5 / 5 Share
March 18, 2021

Easy to install and use. Very good and helpful customer service. Already seeing customers buying using Klarna.

Store Using app Total reviews Average rating
Actual Fact Clothing About 23 hours 1 5.0
Developer Reply

We're very happy you are happy Actual Fact Clothing! Thanks for the review!

4 / 5 Share
Feb. 23, 2021

Onsite didn't work in the beginning but customer service was really fast and fixed it. Thank you! 5 star for customer service, but need to take one of from struggle in the beginning.

Store Using app Total reviews Average rating
Treeline Outdoors About 19 hours 4 4.8
Developer Reply

Thank you for the review Treeline Outdoors. Sometimes it can be difficult for the app to find an element on the page that works well, but glad our support team was able to help!

5 / 5 Share
Jan. 20, 2021

Works well and support is fast and very helpful. Thank you. - ART OF THE MOVIES - Original Vintage and Contemporary Movie Posters

Store Using app Total reviews Average rating
Art of the Movies About 18 hours 1 5.0
Developer Reply

Thank you Art of the Movies for the review. We appreciate you taking the time to give feedback.

5 / 5 Share
Jan. 18, 2021

Having struggled to get it working Mimmi helped me to resolve all of my issues in just one email. Great support.

Store Using app Total reviews Average rating
Vegan Supplement Store 8 days 2 5.0
Developer Reply

Thank you Vegan Supplement Store for the great review. We agree that Mimmi is a superstar!

5 / 5 Share
Jan. 11, 2021

I have only recently installed this app, so it's a bit early to comment on the performance, but it looks great so far. However, I can comment on the customer service I have received since installing the app. I had a bit of a nightmare getting everything set up and looking how I wanted it to on my site, as I'm not the most technically gifted person, but Mimmi's customer service has been second to none! Extremely efficient and makes sure everything is exactly how you want it to be. Mimmi has really gone above and beyond for my business, so for that, a 5* is fully deserved!

Store Using app Total reviews Average rating
Finer Bedrooms 6 days 2 5.0
Developer Reply

Thank you very much for the great review, Finer Bedrooms. We're very happy we could help!

5 / 5 Share
Jan. 5, 2021

Great app and brilliant customer service. Always reply swiftly and have helped us with some customizations. Highly recommend if you use Klarna

Store Using app Total reviews Average rating
Courthouse Interiors 6 months 14 5.0
Developer Reply

Thanks for the great review, Courthouse Interiors! We're always happy to help!

4 / 5 Share
Dec. 2, 2020

Placing the widget is always a little awkward but it gets the job done. The messaging that changes with order amount is nice on the cart page

Store Using app Total reviews Average rating
Endorfin 8 months 2 4.5
Developer Reply

Endorfin - Thank you for the positive feedback. We appreciate your business!

5 / 5 Share
Dec. 2, 2020

very nice service. give me instant installation guidelines. nice communication person support. nice service klarna.

Store Using app Total reviews Average rating
pramukhimpex 12 minutes 1 5.0
Developer Reply

pramukhimpex - Thank you for your positive review. We appreciate it!

5 / 5 Share
Nov. 24, 2020

I had a little bit of a problem and couldn't see the ad positioning when setting up, but got to Klarna website and within minutes got support. Mimmi was super helpful logging in my website and helping me with it. Fantastic service! Thank you again!

Store Using app Total reviews Average rating
Adriana Chede Jewellery About 1 month 5 5.0
Developer Reply

Thank you for the great review Adriana Chede Jewellery! We're also very glad Mimmi is on our team and provides such great support!

5 / 5 Share
Nov. 3, 2020

Fantastic service and help! I had problem with installation but its been solved very quickly! Many thanks :)

Store Using app Total reviews Average rating
Bijoux de Chagall 5 days 5 5.0
Developer Reply

Thank you for the very nice review!

5 / 5 Share
Nov. 2, 2020

The app wouldn't download onto Shopify but I contacted the Helpdesk and Mimmi was super helpful and got it sorted for me right away. Great service!

Store Using app Total reviews Average rating
indiesattic 4 days 1 5.0
Developer Reply

Hi indiesattic, Thank you for the great review! We appreciate you taking the time to share your feedback about the app and Mimmi. We agree that Mimmi is doing a great job!

5 / 5 Share
Oct. 29, 2020

I was not able to install the app so I delete the app after the bad reviews I read! I give it another go, didn’t work neither so I contact help! Mimmi was soooo helpful she did all the set up for me! Quick an easy

Store Using app Total reviews Average rating
Puzzle Design 17 days 3 4.0
Developer Reply

Hi Puzzle Design, Thank you this review. We agree that Mimmi and team are doing a great job, and glad she was able to help you.

4 / 5 Share
Oct. 1, 2020

Very good does exactly as described once installed correctly and support is very helpful so recommended.

Store Using app Total reviews Average rating
Harper Kendall 11 months 18 4.9
Developer Reply

Hi Harper Kendall, Thanks for the review & recommendation!

5 / 5 Share
Sept. 17, 2020

Took a few hours but with some help from Mimmi in the support team, we got it up and running. Thanks!

Store Using app Total reviews Average rating
UpCircle Beauty About 6 hours 13 5.0
Developer Reply

Hi UpCircle Beauty, Thanks for your great review. Glad Mimmi got on-site messaging working for you, and glad you are happy with the app. Mimmi is great and we're happy she's on our team!

1 / 5 Share
Aug. 28, 2020

Awful! Unreliable, took hours not minutes to update live site, so no way to tell how it would look. The manual positioning is inaccurate at best and you can’t see the result of any changes you make for hours. Worse than useless.

Store Using app Total reviews Average rating
K-Beauty UK 12 months 13 4.7
Developer Reply

Hi K-Beauty UK, We're very sorry that you aren't happy with our app. We've not had any other reports of the app taking hours to update on a live site, so we hope for the opportunity to investigate this issue and get the app working on your store. If you open a support case with us by emailing [email protected], we'd like to help!

1 / 5 Share
Aug. 6, 2020

This app is basically trash, do not waste your time installing it. Don't bother contacting klarna becuase they don't respond and basically just ignore you. I reached out multiple time and have only gotten one response but no help after a month of having this app. The reviews don't lie. I currently have afterpay in my store as well and they have been very good at responding and helping with any questions I have, I highly recommend you try them first or any other platform before you waste your time with klarna. When a business doesn't provide you customer service, you should really just stay away from it.

Store Using app Total reviews Average rating
Kreative Living 26 days 9 2.4
Developer Reply

Kreative Living, We're sorry to hear you haven't received the necessary assistance from us. We are currently experiencing increased support volumes. Our Merchant Support is looking at your case and will get back to you as soon as possible.

1 / 5 Share
July 27, 2020

Really poor experience to date. Had some issues with the install not displaying properly and on all products. Emailed support and called them numerous times with no reply/resolution which is really disappointing. Can you please get back to us on the issues reported asap and reply to emails.

Store Using app Total reviews Average rating
Khayni 6 days 2 3.0
Developer Reply

Khayni - We apologize for the wait on your case. We have a dedicated support agent looking at your questions and you will hear from us shortly.

1 / 5 Share
July 1, 2020

Guys...it’s 2020 why do I feel like I’m trying to build a gaming computer from scratch?? I, like many others have stated will just stick with quadpay and their flawless installation.

Store Using app Total reviews Average rating
Meadeux About 1 hour 3 2.3
Developer Reply

We're sorry you found the app too complex. We are continually working to improve and simplify it the process of it. We were unable to locate a support ticket for your store, but we would still love to guide you through the installation. If you could send an email to [email protected] - our team is standing by to ensure that the app work smoothly on your store.

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