Klarna On‑Site Messaging
Convert more sales with flexible payment option messaging.
Rating
2.3
feedback
113
chart
#1,910
All reviews
Review RSS Feed
March 18, 2021
Easy to install and use. Very good and helpful customer service. Already seeing customers buying using Klarna.
We're very happy you are happy Actual Fact Clothing! Thanks for the review!
Feb. 23, 2021
Onsite didn't work in the beginning but customer service was really fast and fixed it. Thank you! 5 star for customer service, but need to take one of from struggle in the beginning.
Thank you for the review Treeline Outdoors. Sometimes it can be difficult for the app to find an element on the page that works well, but glad our support team was able to help!
Jan. 20, 2021
Works well and support is fast and very helpful. Thank you. - ART OF THE MOVIES - Original Vintage and Contemporary Movie Posters
Thank you Art of the Movies for the review. We appreciate you taking the time to give feedback.
Jan. 18, 2021
Having struggled to get it working Mimmi helped me to resolve all of my issues in just one email. Great support.
Thank you Vegan Supplement Store for the great review. We agree that Mimmi is a superstar!
Jan. 11, 2021
I have only recently installed this app, so it's a bit early to comment on the performance, but it looks great so far. However, I can comment on the customer service I have received since installing the app. I had a bit of a nightmare getting everything set up and looking how I wanted it to on my site, as I'm not the most technically gifted person, but Mimmi's customer service has been second to none! Extremely efficient and makes sure everything is exactly how you want it to be. Mimmi has really gone above and beyond for my business, so for that, a 5* is fully deserved!
Thank you very much for the great review, Finer Bedrooms. We're very happy we could help!
Jan. 5, 2021
Great app and brilliant customer service. Always reply swiftly and have helped us with some customizations. Highly recommend if you use Klarna
Thanks for the great review, Courthouse Interiors! We're always happy to help!
Dec. 16, 2020
Brilliant APP. Mimmi in customer support is excellent too and helped me out with a problem I had (which was my fault...) - Thanks guys :)
Thank you so much for the great review Modern Cloth Nappies; we appreciate it!
Dec. 16, 2020
A fantastic experience getting set up with Klarna. Had a few initial development issues to get set up, but Mimmi in Merchant support was excellent!
Thanks for the great review Monocle Madness!
Dec. 15, 2020
trying to add api credentials into the app and it doesn't work, customer service sucks, they just give you copy and paste responses and tell you to email their merchant team which takes 1 week to get a response. If its going to be like this at the start of the relationship then who knows whats going to happen when i eventually get this thing set up. Wish my business was US based so i could try Afterpay, disappointing to say the least, sort it out guys
Hi Skull Riderz, We're very sorry that you have not received good support yet. Integrating Klarna Payments is a prerequisite before using the Klarna On-site messaging app per: https://x.klarnacdn.net/plugins/KlarnaOnSiteMessagingapponShopifySupportGuide.html#h.v0zr042ahsu Our systems show that you've contracted with Klarna for an account that supports European regions, but if your store's base currency is USD, Klarna can only accept orders for US customers, as Shopify restricts alternative payment methods to only transact in a store's base currency (more info at "Known Issues: 1. Klarna Payments accepts orders only for customer billing addresses in the markets that match the store base currency" at https://x.klarnacdn.net/plugins/Klarna%20Payments%20on%20Shopify%20-%20Merchant%20Guide.pdf). If applicable, you could sign up for a Klarna account that supports US customers: https://us.portal.klarna.com/signup/country-select?country=US&platform=shopify If we can help further, please email [email protected] and you'll get dedicated Klarna support specifically focused on integrating Klarna with Shopify.
Dec. 3, 2020
There was a conflict with my theme so placements didn’t work but Klarna helped put it right very quickly. Special thanks to Mimmi who went over and above on more than one occasion. Lots of report Klarna helps AOV so I’m glad it was sorted. Defo recommend the service.
Yililo - Thanks for recommending Klarna. We're glad that Mimmi could provide positive support!
Dec. 2, 2020
Placing the widget is always a little awkward but it gets the job done. The messaging that changes with order amount is nice on the cart page
Endorfin - Thank you for the positive feedback. We appreciate your business!
Dec. 2, 2020
very nice service. give me instant installation guidelines. nice communication person support. nice service klarna.
pramukhimpex - Thank you for your positive review. We appreciate it!
Nov. 24, 2020
I had a little bit of a problem and couldn't see the ad positioning when setting up, but got to Klarna website and within minutes got support. Mimmi was super helpful logging in my website and helping me with it. Fantastic service! Thank you again!
Thank you for the great review Adriana Chede Jewellery! We're also very glad Mimmi is on our team and provides such great support!
Nov. 3, 2020
Fantastic service and help! I had problem with installation but its been solved very quickly! Many thanks :)
Thank you for the very nice review!
Nov. 2, 2020
The app wouldn't download onto Shopify but I contacted the Helpdesk and Mimmi was super helpful and got it sorted for me right away. Great service!
Hi indiesattic, Thank you for the great review! We appreciate you taking the time to share your feedback about the app and Mimmi. We agree that Mimmi is doing a great job!
Oct. 29, 2020
I was not able to install the app so I delete the app after the bad reviews I read! I give it another go, didn’t work neither so I contact help! Mimmi was soooo helpful she did all the set up for me! Quick an easy
Hi Puzzle Design, Thank you this review. We agree that Mimmi and team are doing a great job, and glad she was able to help you.
Oct. 1, 2020
Very good does exactly as described once installed correctly and support is very helpful so recommended.
Hi Harper Kendall, Thanks for the review & recommendation!
Sept. 17, 2020
Took a few hours but with some help from Mimmi in the support team, we got it up and running. Thanks!
Hi UpCircle Beauty, Thanks for your great review. Glad Mimmi got on-site messaging working for you, and glad you are happy with the app. Mimmi is great and we're happy she's on our team!
Aug. 28, 2020
Awful! Unreliable, took hours not minutes to update live site, so no way to tell how it would look. The manual positioning is inaccurate at best and you can’t see the result of any changes you make for hours. Worse than useless.
Hi K-Beauty UK, We're very sorry that you aren't happy with our app. We've not had any other reports of the app taking hours to update on a live site, so we hope for the opportunity to investigate this issue and get the app working on your store. If you open a support case with us by emailing [email protected], we'd like to help!
July 27, 2020
Really poor experience to date. Had some issues with the install not displaying properly and on all products. Emailed support and called them numerous times with no reply/resolution which is really disappointing. Can you please get back to us on the issues reported asap and reply to emails.
Khayni - We apologize for the wait on your case. We have a dedicated support agent looking at your questions and you will hear from us shortly.