Klaviyo: Email Marketing & SMS
Klaviyo: Email Marketing & SMS for Shopify
Rating
4.6
feedback
2,571
chart
#2,147
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
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Less than a day
4%
-
Less than a month
15%
-
Less than a year
40%
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More than a year
39%
Reviews Summary
Klaviyo is a highly praised email and SMS automation platform that has received overwhelmingly positive reviews from ecommerce merchants. Users appreciate the ease of use, powerful segmentation, personalized emails, and clear analytics provided by Klaviyo. The app has helped businesses improve engagement, conversions, and overall marketing organization. Customers also highlight the excellent customer support provided by Klaviyo, with quick responses and knowledgeable teams. However, there are some negative reviews mentioning issues with billing, lack of user-friendliness, and difficulties in account recovery. Despite these drawbacks, Klaviyo remains a popular choice for email marketing among Shopify store owners.
Highlights
Review RSS Feed
All reviews
Dec. 2, 2025
I've been using Klaviyo for the last 5 years or so at various brands and what I always say to people considering the platform is that the level of support offered by the Klaviyo team is next level. I've pretty much had to learn what I know by teaching myself from articles from the help center or hopping on a live chat with an agent and they are always so wonderful and willing to help troubleshoot problems or sanity check logic when building flows, segments, etc. if they can't help you in the moment, they are always so thorough and on it with the follow ups. They're the best!
Nisolo, we really appreciate the kind words, and shouting out our support team! We'll always do our best to go above and beyond for customers like yourself! Thanks a bunch for the 5 stars.
Nov. 30, 2025
Unbelievably non intuitive. Wouldn't text me for previewing the SMS email. Also, the form just simply wouldn't go onto my website. It didn't show up for me, would show up randomly for others, and the preview, and the final design on the website were completely different
Thank you for sharing your experience with us. That is frustrating. A member of our support team has reached out to you via email and is eager to work with you to help address these issues.
Nov. 28, 2025
SUPER EXPENSIVE STILL HAVE ONE STORE RUNNING KLAVIYO BUT IF YOURE DOING MULTIPLE ITLL SOON ADD UP
Thank you for sharing your thoughts. We appreciate your feedback. We understand that pricing can be a concern, especially when managing multiple stores. If you have any questions or would like to discuss your setup, our support team is here to help, and you can reach out to us at https://www.klaviyo.com/support. Your input helps us continue to improve for everyone.
Nov. 27, 2025
So many restrictions on the new klaviyo customer hub. I can integrate gorgias, but not their live chat. Now klaviyo expects me to pay for the helpdesk feature AND also gorgias? Why? Also no mobile app for the helpdesk.
Thank you for sharing your feedback. We really appreciate it. We understand how important flexibility and integration options are for your store, and we’re always working to improve the Customer Hub. If you’d like to discuss your needs in more detail, our support team is here to help and gather more insights. Feel free to reach out to us at Klaviyo.com/support. Your input helps us continue to make Klaviyo better for everyone.
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