Klaviyo: Email Marketing & SMS
Klaviyo: Email Marketing & SMS for Shopify
Rating
4.6
feedback
2,558
chart
#2,228
Reviews Over Time
App Ranking
Time spent using app
-
Less than an hour
2%
-
Less than a day
4%
-
Less than a month
15%
-
Less than a year
40%
-
More than a year
39%
Reviews Summary
Klaviyo, a Shopify App for email and SMS marketing, has received mixed reviews from users. Positive aspects highlighted include amazing support, ease of use, fantastic return on investment, personalized customer engagement, and powerful segmentation and analytics. Users appreciate the level of support offered by the Klaviyo team and the platform's capabilities in improving engagement and conversions. However, negative feedback revolves around issues such as faulty pop-up scheduling, non-intuitive features, high costs for multiple stores, restrictions on the customer hub, and concerns about email templates containing hidden links. Some users also mentioned difficulties with account access, lack of responsiveness from support, and challenges with account recovery after hacking incidents.
Highlights
Review RSS Feed
All reviews
Dec. 16, 2025
Terrible app, we used to use it for sign ups, haven't used it since 2021, when after i deleted the app, thousands of fake emails got added to the list. I've been trying for hours to delete ALL customer's data, as well as all these bot email accounts with no success, can't even get support for it and refuse to pay to get it. the profile maintenance page is blank. just trying to comply with the LAW on customers data
Thank you for providing your feedback. Your experience managing your customers' data is important to us, and a member of our support team has reached out via email and is eager to work with you on this.
Dec. 15, 2025
I have paid for a plan and in the same date they have created me an invoice and i have told them that the invoice is incorrect and it needs to be changed, they said that the past invoice cant be changed, only the future ones if i modify in the settings the company name, etc. But i have requsted this in the same date when they have created my invoice, i dont understand why it cant be modify, its unbaliveble how they cant change the invoice.
Thank you for reaching out with your feedback. A senior member of our support team has reached out to you via email and is eager to work with you to address any concerns you have moving forward.
Dec. 11, 2025
Amazing support!
We appreciate you shouting out our support team! Thank you for the 5 stars!
Dec. 10, 2025
Super easy to use and fantastic return on investment. Able to segment customers any which way we want so we can keep our customer engagement personal and relevant. Easy to set up and track impact of campaigns and flows.
Thanks so much for the 5 stars! We're happy to hear that you're seeing success using segments to engage your customers, and are excited for how you'll grow with Klaviyo in the future!
Dec. 4, 2025
The scheduling of pop up is faulty and does not work.
Thank you for your feedback regarding scheduling pop-ups. A member of our support team is reaching out to you via email and is eager to work with you on this issue.
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