Klaviyo: Email Marketing & SMS
Klaviyo: Email Marketing & SMS for Shopify
Rating
4.6
feedback
2,551
chart
#2,238
All reviews
Review RSS Feed
Dec. 16, 2025
Terrible app, we used to use it for sign ups, haven't used it since 2021, when after i deleted the app, thousands of fake emails got added to the list. I've been trying for hours to delete ALL customer's data, as well as all these bot email accounts with no success, can't even get support for it and refuse to pay to get it. the profile maintenance page is blank. just trying to comply with the LAW on customers data
Thank you for providing your feedback. Your experience managing your customers' data is important to us, and a member of our support team has reached out via email and is eager to work with you on this.
Dec. 15, 2025
I have paid for a plan and in the same date they have created me an invoice and i have told them that the invoice is incorrect and it needs to be changed, they said that the past invoice cant be changed, only the future ones if i modify in the settings the company name, etc. But i have requsted this in the same date when they have created my invoice, i dont understand why it cant be modify, its unbaliveble how they cant change the invoice.
Thank you for reaching out with your feedback. A senior member of our support team has reached out to you via email and is eager to work with you to address any concerns you have moving forward.
Dec. 11, 2025
Amazing support!
We appreciate you shouting out our support team! Thank you for the 5 stars!
Dec. 10, 2025
Super easy to use and fantastic return on investment. Able to segment customers any which way we want so we can keep our customer engagement personal and relevant. Easy to set up and track impact of campaigns and flows.
Thanks so much for the 5 stars! We're happy to hear that you're seeing success using segments to engage your customers, and are excited for how you'll grow with Klaviyo in the future!
Dec. 4, 2025
The scheduling of pop up is faulty and does not work.
Thank you for your feedback regarding scheduling pop-ups. A member of our support team is reaching out to you via email and is eager to work with you on this issue.
Dec. 3, 2025
Simplesmente não funciona no Brasil, nem deveria estar disponível.
Obrigado pelo seu feedback. Um membro da nossa equipe de suporte entrará em contato com você por e-mail e está ansioso para trabalhar com você em qualquer problema que você esteja enfrentando.
Dec. 2, 2025
I've been using Klaviyo for the last 5 years or so at various brands and what I always say to people considering the platform is that the level of support offered by the Klaviyo team is next level. I've pretty much had to learn what I know by teaching myself from articles from the help center or hopping on a live chat with an agent and they are always so wonderful and willing to help troubleshoot problems or sanity check logic when building flows, segments, etc. if they can't help you in the moment, they are always so thorough and on it with the follow ups. They're the best!
Nisolo, we really appreciate the kind words, and shouting out our support team! We'll always do our best to go above and beyond for customers like yourself! Thanks a bunch for the 5 stars.
Nov. 30, 2025
Unbelievably non intuitive. Wouldn't text me for previewing the SMS email. Also, the form just simply wouldn't go onto my website. It didn't show up for me, would show up randomly for others, and the preview, and the final design on the website were completely different
Thank you for sharing your experience with us. That is frustrating. A member of our support team has reached out to you via email and is eager to work with you to help address these issues.
Nov. 28, 2025
SUPER EXPENSIVE STILL HAVE ONE STORE RUNNING KLAVIYO BUT IF YOURE DOING MULTIPLE ITLL SOON ADD UP
Thank you for sharing your thoughts. We appreciate your feedback. We understand that pricing can be a concern, especially when managing multiple stores. If you have any questions or would like to discuss your setup, our support team is here to help, and you can reach out to us at https://www.klaviyo.com/support. Your input helps us continue to improve for everyone.
Nov. 27, 2025
So many restrictions on the new klaviyo customer hub. I can integrate gorgias, but not their live chat. Now klaviyo expects me to pay for the helpdesk feature AND also gorgias? Why? Also no mobile app for the helpdesk.
Thank you for sharing your feedback. We really appreciate it. We understand how important flexibility and integration options are for your store, and we’re always working to improve the Customer Hub. If you’d like to discuss your needs in more detail, our support team is here to help and gather more insights. Feel free to reach out to us at Klaviyo.com/support. Your input helps us continue to make Klaviyo better for everyone.
Nov. 26, 2025
Be careful when using their email templates. They add default ALT text of the original image and include a link from some other company within some templates with animated pictures. Unfortunately, I realized this only after sending an email to my customer list, and now my customers received an email where the main clickable image leads to a completely different website. Those ALT texts and links shouldn’t be added to the templates. The services of your partner should be advertised in a different way not in a hidden way within templates!
Thank you for taking the time to share your feedback, we really appreciate it. We understand how important it is for your emails to look and function just as you expect. Someone from our team has reached out directly to help address your concerns and gather more details, so we can take a closer look and support you further. Your input helps us continue to improve the experience for everyone.
Nov. 24, 2025
Lovely and easy website! The customer service team is absolutely incredible as well!
Thank you for shouting out our customer service team! We always aim to be as helpful as possible. We appreciate the 5 stars!
Nov. 20, 2025
No better app for email marketing
We agree 😁 Thank you so much for the 5 stars!
Nov. 20, 2025
Best eMail & SMS Automation platform so far!
Thank you, thank you! Glad you're loving Klaviyo!
Nov. 19, 2025
Klaviyo has been awesome for Mixology. It’s super easy to use, the segmentation is spot-on, and it’s helped us send way more personalized emails. We’ve seen better engagement, better conversions, and it just fits right into our workflow. The analytics are clear, the automations are powerful, and it’s made our marketing feel way more organized. Highly recommend!
We love to hear that you're seeing your engagement and conversions go up with Klaviyo! Thanks so much for the 5 star review, and we can't wait to see you continue to thrive!
Nov. 19, 2025
We love this app and use it for every one of our clients.
Thank you so much for your loyalty to Klaviyo! We really appreciate the 5 star review!
Nov. 19, 2025
Hectic experience. They hound you until you sign up but then dont respond after you sign up and make the payment. Been dealing with their sales person Sulaiman Lodhi and its our worse experience with an email app to date.
Thank you for sharing your feedback—we’re sorry to hear about your experience. We appreciate you bringing this to our attention and take concerns like yours seriously. If you’d like to discuss this further, please reach out to our support team so we can help address your concerns.
Nov. 18, 2025
KLAVIYO SON ESTAFADORES, ROBAN DINERO, INFLAN PLANES QUE NUNCA UTILIZAS, HABLAS CON ELLOS, LO ACEPTAN SIN DISCULPAS Y NO DEVUELVEN DINERO. FATAL EMPRESA.
Gracias por compartir tu experiencia. Klaviyo existe para ayudarte a comprender a tus clientes e impulsar el crecimiento a través de esas relaciones. Si tienes perfiles a los que no envías correos electrónicos, te recomendamos encarecidamente que los elimines. No pagas por los perfiles eliminados, pero conservas sus datos para poder comprender las acciones que realizaron.
Nov. 17, 2025
Klaviyo is an amazing app with everything you need to succeed and more.
It's awesome to hear you're seeing success with Klaviyo and that you're liking our app. Thank you for the 5 stars!