Klaviyo: Email Marketing & SMS
Klaviyo: Email Marketing & SMS for Shopify
Rating
4.6
feedback
2,571
chart
#2,147
All reviews
Review RSS Feed
Nov. 12, 2025
Their customer support team is great! You can get through to them by Live Chat pretty much instantly. Their CS/product teams are knowledgeable and spend time helping you through issues and queries. They've helped me out a lot in the past year!
Thank you so much for your kind words! We're thrilled to hear our support and product teams have been helpful and that live chat has made things easier for you. We appreciate your loyalty over the past year and look forward to continuing to support you.
Oct. 31, 2025
After subscribing and making payment, I was unable to access my account for two full days. Despite multiple attempts to reach out, their support team offered absolutely no effective solution. Extremely disappointing experience.
Store
Rêve
Using app
5 days
Thank you for your feedback. Our support team has reached out via email, and is eager to work with you to help resolve your issue.
Oct. 30, 2025
Klaviyo is great. Use it every day. Customer service is excellent too.
Thank you for the 5 star review, and for shouting out our support team!
Oct. 29, 2025
My Klaviyo account was hacked, and trying to recover it has been an exhausting experience. I’ve provided every possible piece of verification they asked for — except one email address I’ve never even seen before, which is the whole reason I need help in the first place. Instead of helping resolve the issue, support keeps passing me from one representative to another with no continuity or progress. For a platform that manages customer data and email security, the account recovery process should be far more user-friendly and reliable. This has made me seriously reconsider using Klaviyo at all. As it is, I did not find the app very user friendly or beneficial.
Thank you for the feedback. We're always looking to improve our security processes, so we appreciate hearing your perspective.
Oct. 23, 2025
Their customer service is excellent! Really knowledgeable and are willing to spend more time explaining more complex topics. Their response is also very prompt.
Thank you so much for shouting out our support team! We really appreciate the positive review!
Oct. 19, 2025
Great emailing platform for Shopify!
Thanks so much for the 5 star review!
Oct. 15, 2025
Great application with the absolute worst tech support I have ever experienced. Confused about their own product, non-responsive, and basic help takes MONTHS. I have been dealing with an issue since essentially day 1, and it still is not resolved. Expect weeks to go by without a response. Expect to repeat yourself 3-4 times every time your issue is escalated because apparently they don't read notes. Expect the help to not solve the actual issue, and have to repeat the entire process again. If you are not tech savvy and adept and implementing solutions yourself, BUYER BEWARE. You are on your own.
We apologize for the experience you've had with our team. A member of our support leadership team has reached out to connect with you.
Oct. 17, 2025
Es ist und bleibt schwierig, Ein Upgrade des Abonnements kann nur mit Kreditkarte durchgeführt werden. Wird kein Upgrade durchgeführt, kein Support der dazu was sagen kann. Wird keine Kreditkarte hinterlegt, ist kein Upgrade möglich. Das ist ja was ich hier schreibe. Man bekommt eine Antwort die nicht das Problem löst. Ihr wollt, dass ich ein upgrade durchführe, dies ist aber nur möglich wenn man eine Kreditkarte hinterlegt. Habt Ihr dafür keine andere Möglichkeit? Es bleibt bei einem Stern.
Vielen Dank für Ihr Feedback. Was den Support für kostenlose Tarife angeht, so steht Nutzern unseres kostenlosen Tarifs in den ersten 60 Tagen E-Mail-Support zur Verfügung. Wenn Sie auf eines unserer kostenpflichtigen Abonnements upgraden, erhalten Sie Zugang zu E-Mail- und Live-Chat-Support. Wie immer können Sie mit unserem kostenlosen Tarif weiterhin auf Ressourcen wie die Klaviyo-Community zugreifen, wo Sie sich mit Kollegen austauschen, Benutzergruppen beitreten und Branchenfachleute um Rat fragen können, sowie auf das Klaviyo-Hilfezentrum, wo Sie umfassende Schritt-für-Schritt-Anleitungen zur Einrichtung und Pflege Ihres Klaviyo-Kontos finden, und die Klaviyo-Akademie, wo Sie Kurse und Zertifizierungen finden, um Ihre Klaviyo-Kenntnisse und -Fähigkeiten zu verbessern.
Oct. 13, 2025
User friendly, really helpful tools, comprehensive
Glad to hear you're liking Klaviyo! Thanks for the 5 stars!
Oct. 13, 2025
Shopify X Klaviyo - the best combo for email marketing for e-commerce businesses
We agree! Thank you so much for the 5 star review!
Oct. 10, 2025
Horrible, money hungry company. If you don't pay up front, you get no support whatsoever. I can't even ask support a question until I hand them over my money. Sickening. Integration was not seamless at all either. Took forever and then they said our industry was prohibited when we tried to set up SMS. WHAT?? Natural Skincare?? WOW.
Thank you for your feedback. Would you mind submitting a request to our support team via an account access ticket here: https://help.klaviyo.com/hc/en-us/account-access-request? Once this is sent to us, our Compliance team can look into why you were prohibited from setting up SMS, and we'll get back to you ASAP.
Oct. 15, 2025
My issue was resolved, but I experienced over 500 random bot sign-ups through Klaviyo, which forced me to spend around an extra $100 to cover the additional charges. After being billed for three months, I requested either a refund or a discount, as the issue wasn’t my fault — but my request was declined. As a loyal customer, I found this quite disappointing and lacking any gesture of goodwill. Update: I have been credited the amount by their helpful support staff, I have changed to 5 stars :)
Thank you for your feedback. A member of our Billing Support team will be reaching out to you.
Oct. 8, 2025
Been using for many years. It's a 5-star product with a ton of capability. It's pricey, but if you have the revenue, it's worth the features. Using for email & sms. If you're considering, just do it. You won't be disappointed.
Thank you for being such a loyal customer for 5 years, and for the 5 star review. We really appreciate it!