Klaviyo: Email Marketing & SMS
Power smarter digital relationships with email marketing & SMS
Rating
4.6
feedback
2,723
chart
#1,717
All reviews
Rating Breakdown
Review RSS Feed
Sept. 10, 2024
The best email marketing platform I've ever used. Also, their support is above and beyond helpful in training you on best practices to ensure email deliverability. I can't possibly recommend them enough.
Sept. 10, 2024
Sept. 10, 2024
I hate the Klaviyo app. I was forced to switch over to it when I hired an email marketing team last year and I wish I never left Omnisend. Klaviyo requires you to be an expert on their platform in order to be able to use it. I've been trying to modify a basic ORDER CONFIRMATION email, I just need it to show the variants of the products ordered, the prices, shipping, tax and total.. but it's so difficult to do!!! It shouldn't be so difficult to make a basic order confirmation email show the items ordered and the total paid... I will be leaving Klaviyo as soon as I can figure out how to migrate all my existing flows to a better platform.
Sept. 9, 2024
Sept. 8, 2024
Works well and has great analytics and segments and is easy to build campaigns. Can get pricey as you grow particularly SMS is very expensive
Sept. 8, 2024
Once you get your head around it all, it's all good - very easy for a beginner, thank you!
Sept. 7, 2024
Everyday I learn more and more of what I can do with the app. I am not a "techy" person but so far this has been extremely helpful. I had an initial conversation with someone from the Klaviyo team and that were super informative and very helpful. Looking forward to seeing how it all works in the future
Hello, Thank you for your wonderful review! We’re thrilled to hear how our app is helping you elevate your brand, especially as you're learning more each day. It’s great to know that our support team was helpful and informative in your journey. If you’re interested in exploring more, we’ve recently launched our all-in-one success center—The Klaviyo Power Up ( https://www.klaviyo.com/customer-resources ). There, you can find guides, on-demand courses, live webinars, and more to continue growing your skills.
Sept. 6, 2024
Too many moving parts. Not user friendly for me.
Thank you for your review. We understand that some features may feel complex, and we’re constantly working to improve the user experience. If there’s anything specific our support team can assist you with or if you have suggestions for improvements, please don’t hesitate to reach out. We’d love to help!
Sept. 5, 2024
Has to be THE WORST customer service I have ever encountered. No chat, no phone number, only email, which is promptly ignored. I've been waiting a week for them to respond to an account access issue. Can't do much if I can't access my account. No need to point out the irony of a marketing company that doesn't seem to understand that their customers, the ones that pay for their service, need prompt, helpful support every now and then.
Hello, I can assure you that our team has been replying to your support requests, and I sincerely apologize that you have not been receiving them. Our responses are sent via our ticketing platform using the alias [email protected], and it is likely that your custom domain has some strict security settings on emails coming through. At this point, only your domain provider or IT team can provide more context around why the email has not reached your inbox. We recommend you contact them for additional details and highly recommend that you add that alias to your safe senders list.