Klaviyo: Email Marketing & SMS

Nov. 24, 2021

Klaviyo is a complete game-changer. I had compared this to other email marketing apps and this one takes the cake. Super user-friendly. I am a first-timer and it was so easy to build flows and campaigns.

Nov. 23, 2021

I LOVE that it is a la carte with the number of subscribers, as you grow so will your budget. And the lives every week are so helpful!!!!, I am grateful for this all-in-one platform!

Nov. 23, 2021

Very happy with this app, it helps me do everything. From cart abandonment to follow ups. Very simple to use.

Nov. 21, 2021

I absolutely love Klaviyo! Awesome customer service and most of all I love their automated emails and marketing templates. Very easy to use as well.

Nov. 18, 2021

So far very intuitive. We just released our first Newsletter with Klaviyo. They provide very informative and practical guides.

Nov. 12, 2021

This app has helped our brand expand our email and SMS marketing efforts all in one place. Happy with the service and relatively easy to use for an experienced email marketer.

Nov. 8, 2021

Poor support! something went wrong with my payment while having Campaign starting. My account was suspended and my campaign+Flows was stopped. For me this is not a professional move how to treat customer and stopping flows and campaigns without any contact!! Also the support did not helped me. I am not able to pay and still waiting for support to help me. Because i can not make payment by my self. This is very very poor. I will move to another email marketing app

Nov. 1, 2021

So far, so GREAT! I came from another ESP and Klaviyo has so many more options, analytics, templates, etc. The former had only a few templates and a lot of the functionality was not available on the free plan. Klaviyo rocks so far!

Nov. 1, 2021

Unfortunately, not a good introduction on Klaviyo's part and support is slow to respond, if at all. Too bad! The Shopify integration does not work either. Support says everything is set up correctly but when I want to create a campaign, I have to manually export the contacts from Shopify and import them into Klaviyo. So what is the point of installing a Klaviyo app?

Oct. 31, 2021

Crazy why klaviyo has only 4.2 not 5+ stars! It will take any business to next level. Always recommend klaviyo to anyone who enjoys creativity and marketing

April 8, 2023

Klaviyo is full of bugs. For instance, their default email preferences update does not display the current selections of the user. When I reported this to customer support, they insisted that this was not a bug at all but rather an enhancement request. Insane! I then discovered on my own that Klaviyo allows you to create your own email preferences page, but as they explicitly say, they offer no support for it, you are on your own. After struggling on my own I got it working, only to then realize that this page is only HTTP and insecure. So I spent a day figuring out some clever workarounds to solve this but then another bug has now crashed this feature completely. I am stuck waiting until tomorrow when customer support chat is available again to fix this. Email support autoreply tells me to expect to wait 48 hours. This is just one of at least half a dozen bugs I've encountered, each of which cost me days of work to find workarounds on my own. Customer support chat can go four days in a row without being available due to maintenance overlapping with the weekend. FOUR DAYS!!! When customer support chat is down for maintenance, there is no prior warning or current alert when you try to use it. It is just greyed out for no apparent reason. When this first happened to me, I wasted an hour trying to figure that out before giving up and switching to email support. The only reason I don't totally regret picking Klaviyo is I suppose other platforms could be worse or have their own set of issues. If you like frustration, you will love Klaviyo. UPDATE: I am leaving at 2 stars because when Klaviyo works, it does the trick. But I am back to spending days getting their preferences pages working. After 18 months, it spontaneously broke and I am back to this nightmare. Klaviyo support has given up solving their bug and has asked me to use Cloudflare community postings for help in solving this.

Oct. 26, 2021

Unmatched, previously with other platforms, but Klaviyo is a whole different animal. Incredible support too and working straight out of the box. Thank you

Oct. 21, 2021

I come from Mailchimp and the level of integration you receive from Klaviyo compared to Mailchimp when working with Shopify is way better.

Oct. 18, 2021

I use Klaviyo for email, but it would be great to get to use the SMS instead of having to have another app for it, but overall, I like it and I like that customization of audiences and list, etc. I like the built-in flows as well. Makes my job easier.

Oct. 18, 2021

I have been selling online for six years and only recently added Klaviyo and after the first email campaign my sales have increased dramatically in one day after sending.

Oct. 15, 2021

I have used almost a dozen email marketing software, and Klaviyo is the most intuitive, user-friendly of them all.

Oct. 12, 2021

Klaviyo is the perfect solution for Shopify websites that need to take direct marketing and customer experience to the next level. Great support to walk you through any issues. I've used 3 other solutions in the past, and I highly recommend Klaviyo.

Oct. 7, 2021

Great app! My only complaint is the interface is looking a tad dated and jenky now. Full of wonderful functionality, though! The best app for emails and we are very happy! ^_^ X

Oct. 6, 2021

good app and the online chat is really usefull , great service quick when you paid minium fees for subscription

Oct. 5, 2021

Very Easy to navigate and track email flows. Would definitely recommend to another store owner looking for an efficient, cost effective marketing solution.