Klaviyo: Email Marketing & SMS

April 23, 2020

For such a hyped app, we're very underwhelmed by the experience. 1. Damn expensive for stores with large lists - I'm old enough to remember when telcos used to rip off customers with inflated SMS charges because people didn't realise they cost almost nothing to send. Seems similar here, email is cheap, dirt cheap, yes, charge a premium if you have proprietary segmentation, great software etc but klaviyo went too far imo. 2. Poor customer service and uninituitive install process Despite price reservations we succumbed to the hype and adopted a cautious approach. As a test we installed on our secondary store which is quite small. We already do abandoned cart sequences etc so we decided to test their browse abandonment flow which would be incremental revenue. Weeks and pass and no flows are triggered. Apparently the automated shopify install PLUS manual web tracking install is not enough. There is some kind of 3rd step which depends on our theme. In their words "This is something I would suggest hiring development resources to achieve". WOW - go pay someone else to install one of our core features. 3. Security Risk Just to recap, this app has been sat on our scondary store and hasn't fired a single email due to above feature not being part of the install and customer service being disinterested in onboarding a new client and us having other things to do. No big deal, we can find another app to test browse abandonment. Then we get an email saying, again, I quote "We experienced a security incident on our opt-out forms that resulted in the unauthorized disclosure of non-sensitive information" Now, remember this app is inactive and yet they tell us "A total of XX email addresses stored in your Klaviyo account were accessed through our opt-out related forms by unauthorized persons" WOW - we don't use klaviyo forms, literally no emails have been fired because the only flow setup is an inactive one. So, if it wasn't forms, how did they really leak the data and why do they consider emails to be non-sensitive data?!! Seems pretty sensitive to me. Not much else to say, I'm sure it provides value to others, soem people seem to be happy with it but for us, can't think of a reason to give more than 1 star

April 21, 2020

Probably one of the best emailing tools especially on their free plan. Very easy to use and efficient.

April 17, 2020

The best email marketing app ever! I haven't used a better one yet. Super easy to use and integrate!

April 15, 2020

Functionality is amazing. It was a little complex to install some features like generating user-specific discount codes on a pop up sign up form, and hard to find the matching support information on this. It is a little more expensive compared to the Mailchimp which was free, however, this is worth the charge. The automations are seamless and very easy to set up and use. Over all we are happy we made the swap over :)

April 12, 2020

This is Email app is so easy to use. You can use their design builder to create stunning email campaign templates.

April 11, 2020

One of the best email marketing integration app, especially for eCommerce. The pre-made flows are so effective and practical.

April 6, 2020

Have started using Klaviyo this past week and Im loving this email platform. I love that you have a quick snapshot on your dashboard to see how each of your automations & campaigns are converting. It hooks into your shopify store so when you up load your list it segments who your buyers are and who are not. Automations are easy to set up and really like how you go through the setup wizard to upload & define common assets like logo's, fonts & buttons so each communication is consistent in look and feel.

April 3, 2020

No es útil, no se puede configurar nada ya que hay q estarlo actualizando la pagina, no esta claro como personalizar los correos. En fin poco practica y poco amigable

April 3, 2020

This app has simplified sending marketing emails to my clients. Im a newbie so this matters a lot to me.

March 29, 2020

Unbelievably complicated to sign up to and log into. Once you log in it boots you back out. Not worth it

March 23, 2020

Excelent app for marketing and re-marketing, really useful to recover abandened carts and other custumers. The only complain is that it doesn't have chat for tecnical support, and the tutorials not always are user friendly. Excelente aplicación para hacer marketing, remarketing. Muy util para recuperar carritos abandonados. La única queja que tengo es que no hay chat para soporte, y los tutoriales muchas veces no son muy user-friendly

March 26, 2021

I wish their fee was more reasonable , they are extremely expensive. Gosh $300 for 13k list. Even my whole Shopify account cost $75 a month. Charging that much is ridiculous. Seems like for every 10 sales person they hired, they hired only 1 customer service. Its hideous to not be able reach customer service for a company their size and funding.

March 5, 2020

This app is intuitive to use...especially considering the complexity of the data it tracks. Klaviyo was very helpful with initial setup too. I am NOT a techie, but I have managed to get my email flows set up.

March 2, 2020

It's great, very easy to use and set up. The annoying thing is the slow customer service. it takes 24 hours to get a reply. A live chat would give it 5 stars. The training videos are great but just a bit long when you want to just get set up quickly. Overall a great experience so far!

Feb. 16, 2020

I'm still new to the app and just finished scheduling my first newsletter. The app itself is very easy to use; drag and drop plus many features that you can already use. I still haven't mastered it but over all, a great app to use and easy to integrate with Shopify store.

Feb. 5, 2020

great app. I recently started to use it. I think it is gonna be a killer app. So far great email tool

Feb. 4, 2020

Very useful and powerful tool. It takes some time to learn all of the features but we are getting the hang of it!

Feb. 4, 2020

Klaviyo integrates very well with Shopify and pulls some meaningful data allowing you to retarget your customers through each phase of their lifecycle. In addition, the ability to integrate your audiences constantly to FB is key to keep messaging focused across platforms.

Jan. 28, 2020

Love the free plan so far. The email builder is very easy to use, there is a lot of content online to help you if you get stuck, and automation is easy.

Jan. 15, 2020

SOLD - I needed to send emails to a group of customers who bought a specific product due to an issue and this app made it possible and simple to do. I tried a competing service before Klaviyo because the reviews made me nervous but gave it a shot because the other one didn't have the functionalities I was looking for. But the features sold me and any questions I've had so far they've answered promptly...so two thumbs up!