All reviews

Rating Breakdown

  • 5
    85% (2,215 ratings)
  • 4
    3% (76 ratings)
  • 3
    1% (28 ratings)
  • 2
    1% (35 ratings)
  • 1
    9% (242 ratings)

Reviews with Text

  • 79% (2,052)
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5 / 5 Share

Jan. 23, 2019

Started of with mailchimp but think klaviyo has a nicer style to it. Easy to put together emails and implement flows.

Using app

2 months

Total reviews

34

Average rating

4.9

1 / 5 Share

Jan. 9, 2019

This is a shocking app. Don't waste your time. They essentially lock you in by linking user opt-outs into their own platform and not updating it on shopify so if you want to switch you have to manually make the changes in Shopify. This is just disgraceful. I also sent out an email using their platform, changed the reply email to the business one and when i clicked send out it put my personal email in it which went to over 1000 addresses. I am absolutely dumbfounded about his terrible this platform is. Clearly developed by tech people who don't have a clue about UX or UI. Shocking. Other features that don't work properly: 1. Dashboard analytics are always displayed wrong. 2. Live map of campaigns doesn't work. 3. Shopify integration is only one way - waste of time. Save your money and time - look for something else.

Using app

4 months

Total reviews

1

Average rating

1.0

4 / 5 Share

Jan. 3, 2019

The quality of their customer support is excellent and i would recommend this app to other merchants because of this. Reliable support can be crucial when trying to integrate any app to Shopify. Many thanks www.siriustechnologies.ca

Using app

About 24 hours

Total reviews

1

Average rating

4.0

5 / 5 Share

Dec. 23, 2018

My marketing skills are minimal. Klaviyo makes my marketing skills look professional!! Very easy to use, I have just launched a campaign with no difficulty what so ever. Must have app! Check out www.fitnfly.co.uk

Using app

About 1 month

Total reviews

10

Average rating

5.0

1 / 5 Share

Dec. 21, 2018

The most frustrating service!! Upgraded my acct, created my first email and sent it out. We announced to our instagram following and had over 200 dms from people who never received it. THEY HAVE ONE JOB- and they can't even send it out the email. I also tried sending it to myself multiple times and could never find it anywhere in my email.

Using app

8 days

Total reviews

1

Average rating

1.0

5 / 5 Share

Dec. 1, 2018

By far my favorite marketing app. The free plan offers a lot for new businesses and the pricing is very fair and scales with size. https://highzer0electronics.com/

Using app

1 day

Total reviews

12

Average rating

4.8

4 / 5 Share

Nov. 23, 2018

I Used this app to send my first email marketing campaign and it was super easy using this platform!! Thank you to the awesome phone rep from shopify who suggested to download it!

Using app

About 12 hours

Total reviews

1

Average rating

4.0

5 / 5 Share

Nov. 21, 2018

I liked the app. It's a little more expensive than MailChimp, but it gives you much better control about your emails. If you not familiar with advanced email marketing you shouldn't use it. But if you want to be an email marketing guru and make from your subscribers a lof of $$$ Klaviyo the way you go!

Using app

3 months

Total reviews

12

Average rating

5.0

5 / 5 Share

Nov. 20, 2018

User friendly, no tricks. It is allowing us to reach more potential customers and to organize and plan the emails in a constructive way.

Using app

Over 2 years

Total reviews

4

Average rating

5.0

3 / 5 Share

Nov. 20, 2018

Its a robust app for sending email campaigns. I wouldnt call it simple to use though. Everything you have to start from scratch. My main negative with it is the price. We have a large database of 39000 subscribers and Klaviyo is charging us USD $600 a month for the app which I think is ridiculous. Once upon a time with traditional bricks and mortar stores, a database of 39000 was considered huge. But with ecommerce, you reach these kind of numbers in a much shorter period. The only reason I have stuck with Klaviyo is because you can create dynamic (always updating) audiences to use in Facebook advertising. ie. we can advertise to customers who have bought product X but not Y. Once other email apps have this feature Im afraid I will be abandoning ship. Sorry guys, but paying $600 a month for an email program is insane. You are being too greedy.

Using app

Over 1 year

Total reviews

3

Average rating

3.7

5 / 5 Share

Nov. 20, 2018

Loving the help getting this off the ground, and the functionality is incredible! So excited to see the results we can get.

Using app

14 days

Total reviews

5

Average rating

5.0

4 / 5 Share

Nov. 18, 2018

Pour l'instant tout va bien, même pour un novice comme moi. J'ai tatonné quelques heures pour configurer un minimum. j'affinerais après...bref à essayer.

Using app

6 days

Total reviews

5

Average rating

4.6

5 / 5 Share

Nov. 16, 2018

So far so good, I am happy with it and I like the templates, just sent my first email out, but wish the free plan was a bit more subscribers...Don't think I will be able to try it out for long before I need to change plan.

Using app

11 months

Total reviews

7

Average rating

5.0

5 / 5 Share

Nov. 15, 2018

So far, so good. Very easy to use. I like what you get for the incredible price point. This is so much smoother than my other CRM.

Using app

12 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Nov. 14, 2018

Klaviyo is a must have for Shopify stores. They make email marketing incredibly easy and efficient. Segments and lists are easy to create and we love that they automatically sync with FB audiences

Using app

Over 1 year

Total reviews

13

Average rating

5.0

5 / 5 Share

Nov. 13, 2018

I am really loving this tool. So easy to use! Even I can make email campaigns now. Normally I had to hire an expensive firm to do this.

Using app

2 months

Total reviews

2

Average rating

5.0

4 / 5 Share

Nov. 12, 2018

Un must mais qui demande de la patience pour le prendre en main car on peu vite se faire surprendre par des réglages qui ne sont pas activé!!! Je recommande.

Using app

3 months

Total reviews

10

Average rating

4.9

5 / 5 Share

Nov. 9, 2018

I am ussing it to set al my customer journeys. It works awesome. Better than expected. Great app, so definitely try it

Using app

Over 2 years

Total reviews

3

Average rating

5.0

4 / 5 Share

Nov. 1, 2018

Very good app. I am always amazed at how well I can segment our lists. It's super hi tech and yet really easy to use. Really impressive and a total game changer! The only reason I gave them 4 stars is because of their customer support. It's pretty slow. They will always get back to you, but it can take a while. I wish they had phone support or at least faster email support. You guys need to work on this!

Using app

About 3 years

Total reviews

8

Average rating

4.5

5 / 5 Share

Oct. 15, 2018

We've been using Klaviyo for close to 1 years now on our website and are very happy with all the features included. Pretty easy to use, and great documentation and video. ROI through the roof!

Using app

About 1 year

Total reviews

13

Average rating

5.0