Klaviyo: Email Marketing & SMS
Email marketing, SMS, & WhatsApp that turn messages into sales
Rating
4.5
feedback
2,573
chart
#2,270
All reviews
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Feb. 21, 2025
best CRM so far for D2C
Thank you for your positive review!
Feb. 20, 2025
Adam did an amazing job with providing a quick solution to my problem. His notes were clear and actionable, I am very appreciative!
Thank you for the 5-stars! We will make sure we pass along this positive feedback to Adam!
Feb. 20, 2025
I had a query about segments and was online with Pete GA, he was so helpful and really guided me through what to do!
Thank you for taking the time to give us a review! We will make sure to pass along this positive feedback to Pete :)
Feb. 19, 2025
I could not be more happy with the integration between Shopify and Klaviyo. It is literally life changing for our gorgeous 'little corner store' in Normanhurst, Sydney. Thank you!
Thank you so much for your thoughtful review! We're so happy to hear that it has benefitted your store 😊
Feb. 19, 2025
I've been using Klaviyo for three years, but I'm switching to Shopify Email due to their recent cost structure changes. The pricing has become unreasonable, especially for small and mid-sized businesses. There are more affordable options that offer similar functionality without the excessive costs. I’d recommend others consider alternatives to avoid the unnecessary expense. Speak with your wallet. Klaviyo's price hikes are unacceptable.
Thank you for your feedback! Klaviyo exists to help you to understand your customers and drive growth from those relationships. If you have profiles that you are not emailing, we highly recommend that you suppress them. You do not pay for suppressed profiles, but you maintain the data so that you can unsuppress profiles in order to send communications to them at future times. If you prefer to keep them active, the Appreciation Discount that we’re offering to many loyal customers limits the email plan spend increase to 25%. We encourage customers to look for additional communications sent on Jan. 21 to best understand how these changes impact their specific plan and to understand our new flexible pricing features, including auto-downgrade and Flexible Sending.
Feb. 19, 2025
I am using Klaviyo for a longer time already, but have only just started to look deeper into the system and its possibilities. Once you have understood the system, it is easy to go deeper and deeper in order to optimize the newsletters and flows more and more. The support is excellent. Thanks also to Daniela, who helped me so quickly last Saturday! A clear recommendation!
So glad to hear you’re loving Klaviyo! Thanks for taking the time to share your thoughts. We will make sure to pass along this positive feedback to Daniela as well!
June 22, 2025
Instant results, we have not even utilised 50% of Klaviyos functions and the results are mind blowing, if you have a business you need Klaviyo. great app
We love to hear this - thank you for the positive feedback!
Sept. 27, 2025
We have always experienced great customer service and support with Klaviyo; they're continually improving the system and adding much needed features. It is a fantastic platform and greatly enhances our revenue streams.
Thank you for your positive feedback!
Feb. 18, 2025
The learning curve can be a bit steep, especially if you are a little rusty on the subject matter. However, the support staff are incredibly helpful - both over email and in the live chat. Aaliyah W was incredible today and is the reason I am leaving this review - they are a lifesaver!
We really appreciate your positive review! We will make sure to pass along the positive feedback to Aaliyah.
Feb. 18, 2025
Klaviyo is our #1 tool for generating website sales. Their support team is great, the resources are helpful and their platform is easy to use. We couldn't run our website without it. Highly recommend!
We’re thrilled to hear you've had a positive experience with Klaviyo so far! Thanks for taking the time to share, and we’re always here if you need us.
Feb. 17, 2025
An amazing app with amazing support. The customer service is super skilled and kind, I would 100% recommend using Klaviyo for you site!
We really appreciate your feedback! It's great to know our support team made a difference for you. We're always here to help!
Feb. 17, 2025
Absolutely terrible service. Quick to constantly upgrade your account which cost more money but trying to get someone to help you is nearly impossible. Onboarding was fantastic but after that everything went downhill. Plus my conversions have never been as bad as they are with Klaviyo.
We are very sorry to hear this. A member of our Support leadership team will be reaching out to connect with you!
Feb. 15, 2025
We've been really satisfied with Klaviyo since we started using it. The automations have made a huge difference, even for our small business. Easy to set up, powerful segmentation, and great email performance—highly recommended!
We really appreciate your review! It’s great to know Klaviyo is helping you succeed. We’re always here if you need anything!
Feb. 15, 2025
Love this app helped secure my 2nd customer with the Welcome Email. Integration is super easy.
Congratulations - we love to hear this!