Klaviyo: Email Marketing & SMS

Oct. 20, 2023

I can't believe it! My account became inactive within just two days, and it keeps logging me out and crashing while I'm using it. I contacted their support team, but they're blatantly ignoring me. They've read my emails and haven't bothered to reply. Their team is incredibly irresponsible and disrespectful to customers. I am beyond furious! I have received zero assistance, and they are wasting my time. I urgently need this problem resolved, but I'm not getting any help!!!

Oct. 16, 2023

Bad service! Inactive account without any notification. They're not respect user. I lost many things in my account.

Oct. 12, 2023

Customer service poor. After months of use, account suspended with no notification as to why. At least 5 days later and we're still waiting on indication despite website stating 24-48 hours for reviews to be conducted. Multiple attempts made to lodge a ticket and, only after trial and error experimenting with drop down menus, were able to succeed (Klaviyo has no option to contact support direct via email). During this time, two email enquiries also made to sales email address with no response yet received. Otherwise a great tool, but as a business heavily reliant on email marketing, the automated bot responses in place of actual support is crippling. For what is a professional tool that charges accordingly, professional level support and clarification should be expected.

Oct. 4, 2023

Lässt sich leider nicht einfach entfernen.

Oct. 1, 2023

I would highly recommend using another app. This one is horrible, I got this set up luckily under the free plan and I went to use a test email that I sent to myself and my account was disabled. I reached out to customer service to find out why and got some robotic answer. The only thing I can think of is the fact I sent out two TEST emails to myself, which I still have yet to receive, and got disabled. What bothers me most about that is in the statement they sent me about anti-abuse is. They stated "You may receive performance alerts and warnings from us", I never received any notice, when I asked the customer service rep, if you can even call it customer service, I still have not gotten a response from 12 hours ago. I will be deleting from my store and using another app.

Sept. 28, 2023

A dreadful, user-unfriendly app. It seems like you need a degree in computer science just to navigate the basics. For example, I wanted to create header links in the welcome series template but no obvious option to do so anywhere. So I saved that email into templates, and again, no apparent way of adding header links in the header bar. I thought it would be very simple to do this but apparently not. On top of that there is NO support for newcomers, they just robotically refer you to irrelevant articles that don't answer the question. I also heard that when you do have a paid plan for support that some of the subscribers are having lots of issues with it. A nasty app, stay away.

Sept. 27, 2023

We have uninstalled your APP on Shopify and close the account, why are we still being charged?

Sept. 18, 2023

**September 2023** Customer service became so slow AND NOT wiling to deep-dive to help, just to close tickets** I have realized I lost thousands euros, thousands!! In people not being able to go properly into the welcome flow. I have raised concerns, but support answered there were no issue. I decided to try by myself with a new mail address and I haven't received the welcome mail! I was right, and I had to be extremely pissed towards the support so that they decided to escalade the issue internally, explaining that indeed there was an issue, but the pain is here, thousands euros lost in welcome flow. My business is at risk, terrible.

Sept. 13, 2023

Tengo todo conectado pero no me manda los mensajes cuando alguien se suscribe a la tienda o abandona el carrito … en fin. Un defraude

Sept. 7, 2023

Disabled my account for no reason, then sent me a questionnaire of over 20 questions about the business in order to grant access to me again. I've waited over a day to resolve this issue and wasted many hours with the customer service.

Sept. 4, 2023

They seem to have bots that create fake subscribers, increase your amount of contacts and force you to an higher price plan. Oh, and you need to get the higher price plan in order to reach customer support. Avoid at all point if you don't want to waist your time.

Aug. 27, 2023

When I closed my Klaviyo account I forgot to close the subscription form as well, and now that I can't log in to my account anymore, this forms popup is still showing up in my store! It is gonna hijack my user information.

Aug. 26, 2023

I have registered, I try to log in - I write an account that is not active, I go to almost and click confirm account - it throws me to another window, where it requires me to log in to the account again and when I log in, I write an inactive account. Bottom line - I couldn't just log in. When I tried to write to the support service, in order to do this, I need to log in to my account)))) I couldn't even write to them)

Aug. 24, 2023

Very bad, almost lost customer service. When we have a problem, it is difficult to get any help. And for live chat, wait for long and long time, waste my time! And it is expensive, very expensive!

Aug. 16, 2023

Installing this app was the root of all disasters, basically no service, brought my website down, lost thousands of dollars in ad dollars, my website was grayed out and stuck, couldn't click on any pages, the fees were extremely expensive, When you increase email activities, he doesn't even have any reminder to increase the fee, and directly upgrades your fee in the bill. Rogue behavior, opaque charges, stay away from klaviyo, is away from disaster.

July 24, 2023

So far, terrible. 0 Onboarding. Just a "Take a look at our guides and ask questions in the community". Erm... that isn't really what I'm paying $110 a month for... I expected someone to guide me through the process of getting things set up and ready to go. I'm not expecting someone to create anything at all, pop-ups, flows, lists. I am literally asking for the basics... UPDATE: So after numerous requests and questions to support. They either don't want to help - or they just give you a standard link to a support guide. Do you honestly not think I tried that already??

July 4, 2023

It sucks. Seal the number for no reason. Can't login. Have to pay to communicate with customer service online. No way to log in how to pay

June 25, 2023

After spending days trying to get Klaviyo to work for me with very little customer support, I called it and decided to give Omnisend a try. The only thing I'm upset about is the time I wasted with Klaviyo. Onmisend customer service is top notch and I had everything up and running in no time.

June 28, 2023

Based on our experience, be very careful with Klaviyo billing. Even if you turn plan auto-upgrade OFF, Klaviyo turns ON the auto upgrade in their billing forms if you upgrade via a campaign. With this, Klaviyo will over-ride your selected plan choice, up-charging you 100% more than you agreed or needed in our case. Plus Klaviyo says they have specific policy that they do not provide refunds when you fall into their auto-upgrade bucket. So be careful to look for auto-checked boxes as we found in our experience can double your cost with no benefit and absolutely no refunds.

June 21, 2023

Kompliziert as f**k! Kein Support, so lange man nicht 30€/Monat zahlt. Ich habe meinen Abandoned Cart Reminder eingerichtet, nur leider erhalte ich, wenn ich das teste, keine Reminder Email. Benutzeroberfläche ist unfassbar kompliziert gestaltet.