Klaviyo: Email Marketing & SMS
Email marketing, SMS, & WhatsApp that turn messages into sales
Rating
4.5
feedback
2,573
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#2,254
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Jan. 29, 2025
Déçu par cette application Qui Surfacture et Harcèle Après Avoir Rompue L'abonnement Vraiment Dommage
Nous sommes désolés que vous ayez eu une expérience négative avec nous et nous aimerions répondre à vos préoccupations. Veuillez soumettre un ticket d'assistance avec nous, en utilisant ce lien klaviyo.com/support, et nous vous aiderons de toutes les manières possibles.
Jan. 29, 2025
Very good. Excellent email flows.
Thank you for the 5 stars! We're glad you're enjoying the flows.
Jan. 29, 2025
Klaviyo is super easy to use and very intuitive. I have tried other apps and have come back to stay.
We're so happy to hear this - thank you for the 5-stars! ⭐
Jan. 29, 2025
disappointed that they have changed their pricing model so that I am locked into paying for my entire subscriber list even if I am not utilizing the entire list. The price split between paying for active profiles and amount of emails means you will always overpay. I would suggest seeking a cheaper alternative which I am now forced to do in order to save money. a shame as I have been using klaviyo for close to 4 years. but there are much much cheaper options
Klaviyo exists to help you to understand your customers and drive growth from those relationships. If you have profiles that you are not emailing, we highly recommend that you suppress them. You do not pay for suppressed profiles, but you maintain the data so that you can unsuppress to send communications to them at future times. If you prefer to keep them active, the Appreciation Discount that we’re offering to many loyal customers limits the email plan spend increase to 25%. As an example, if a qualifying account is on a $150/month email plan but their Active Profile count would require a $1,070/month email plan, we would automatically apply a $882.50/month Appreciation Discount so the net monthly email spend would be $187.50/month (a $37.50 increase). We encourage customers to look for additional communications sent on Jan. 21 so that they can best understand how these changes impact their specific plan and to understand our new flexible pricing features, including auto-downgrade and Flexible Sending.
Jan. 28, 2025
I have installed this app after many months of research and had finally the time to set it up after Q4. And then I was in complete disbelief after they have updated the prices on 21.1.25. I should pay more than 600$ for over 35k "active" users. Why should I pay for users, that are don't even subscribed to our newsletter? I dont need to send out 350k emails a month?? The monthly fee should be calculated for the actual subscriber list/sent out emails per month. I got only 2000 active subscribers. You can't even talk to a real human beeing, unless you pay. I wanted a subscripton, but not with this incredible price politics. The chat bot told me to surppress all other accounts, that are not subscribed to the newsletter. Ok fine, but then I can't reach any customers that abandoned a cart, when they did not accepted newsletter marketing? This is not worth the money. Who did this price change and thought this was a good idea? Watching the reviews, I'm not the only one.. So I'm sticking to the free Email Program from shopify. You can setup flows aswell
We’re not raising our email plan prices or changing our long-standing model based on customer Active Profiles. Klaviyo exists to allow you to understand your customers and drive growth from that relationship (for more, check out our blog: https://www.klaviyo.com/blog/pricing-philosophy). Also, we’ve introduced a number of options to help every customer be in control of their plan. We are sorry to hear that you haven’t chosen Klaviyo and hope you’ll consider us in the future.
Jan. 27, 2025
Brilliant app. Integrates well with Shopify. We've been using them for several years now. Klaviyo is one of the best email and SMS marketing platforms that we've experienced. Highly recommend.
Thanks for the shout-out! We're glad that you're loving our platform, and thanks for the 5 stars!
Jan. 25, 2025
The templates are easy to use and create a dynamic and engaging email. I’m finally getting a decent conversion rate on email marketing since joining Klaviyo,
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3 days
We're glad to hear you're liking our templates, and seeing your conversions go up. Thank you so much for the 5 stars!
Jan. 24, 2025
Pretty useless customer service. Probably one of the worst I've ever encountered. I've spent weeks being bounced between different operators, going back and forth talking about the same thing and it just simply seemed like nobody knew what were they actually doing there. I was getting the same canned messages over and over again. The issue I had was so simple that should have literally been resolved in seconds, but here we are...second week now, and we are right where we started! Meanwhile I noticed they closed my case and marked it as "resolved" ha-ha.
We're so sorry to hear that you've had a negative experience, and are committed to making sure you have the best possible experience with Klaviyo - please be on the lookout for a response from our team!
Jan. 23, 2025
Really good customer services. Their rep Pete is super kind and help me out solving the issue in a short turnaround time.
Thank you for your positive review - we will make sure to pass along the positive feedback to Pete!
Jan. 22, 2025
Great app, highly reccommend.
Thank you for the 5-stars! ⭐️
Jan. 22, 2025
Klaviyo has been exceptionally good for our company. We have increased sales exponentially while connecting with our customers on a personal level while expanding our customer base. The exponential growth adn future potential is unlimited. We are very happy.
We're so happy to hear that you're happy with Klaviyo - thank you for your 5 star review! :)
Jan. 22, 2025
Outil très fonctionnel et efficace, avec des mises à jour constantes. Un indispensable !
Merci beaucoup pour votre soutien !
Jan. 21, 2025
I've been in email marketing for 18 years, and Klaviyo is BY FAR the best platform. In fact, I now only work with clients who use Klaviyo. And it pairs incredibly well with Shopify. I have a dozen clients and spend 10 hours a day in Klaviyo. Trust me, I know it well ; ) I'll be direct here: if you sell products or services online, Shopify and Klaviyo are the ONLY way to go.
Thanks so much for your loyalty, and the 5 star review! It means a lot!