Klaviyo: Email Marketing & SMS
Email marketing, SMS, & WhatsApp that turn messages into sales
Rating
4.5
feedback
2,595
chart
#2,407
All reviews
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Jan. 25, 2025
The templates are easy to use and create a dynamic and engaging email. I’m finally getting a decent conversion rate on email marketing since joining Klaviyo,
Store
My Store
Using app
3 days
We're glad to hear you're liking our templates, and seeing your conversions go up. Thank you so much for the 5 stars!
Jan. 24, 2025
Pretty useless customer service. Probably one of the worst I've ever encountered. I've spent weeks being bounced between different operators, going back and forth talking about the same thing and it just simply seemed like nobody knew what were they actually doing there. I was getting the same canned messages over and over again. The issue I had was so simple that should have literally been resolved in seconds, but here we are...second week now, and we are right where we started! Meanwhile I noticed they closed my case and marked it as "resolved" ha-ha.
We're so sorry to hear that you've had a negative experience, and are committed to making sure you have the best possible experience with Klaviyo - please be on the lookout for a response from our team!
Jan. 23, 2025
Really good customer services. Their rep Pete is super kind and help me out solving the issue in a short turnaround time.
Thank you for your positive review - we will make sure to pass along the positive feedback to Pete!
Jan. 22, 2025
Great app, highly reccommend.
Thank you for the 5-stars! ⭐️
Jan. 22, 2025
Klaviyo has been exceptionally good for our company. We have increased sales exponentially while connecting with our customers on a personal level while expanding our customer base. The exponential growth adn future potential is unlimited. We are very happy.
We're so happy to hear that you're happy with Klaviyo - thank you for your 5 star review! :)
Jan. 22, 2025
Outil très fonctionnel et efficace, avec des mises à jour constantes. Un indispensable !
Merci beaucoup pour votre soutien !
Jan. 21, 2025
I've been in email marketing for 18 years, and Klaviyo is BY FAR the best platform. In fact, I now only work with clients who use Klaviyo. And it pairs incredibly well with Shopify. I have a dozen clients and spend 10 hours a day in Klaviyo. Trust me, I know it well ; ) I'll be direct here: if you sell products or services online, Shopify and Klaviyo are the ONLY way to go.
Thanks so much for your loyalty, and the 5 star review! It means a lot!
Jan. 21, 2025
Been using Klaviyo since the very start of the business in 2021. Now, with a change of pricing policy will be forced to move to another service. Absolute scam of charging $1k+ for "active" profiles that I'm not even sending emails to.
Klaviyo exists to help you to understand your customers and drive growth from those relationships. If you have profiles that you are not emailing, we highly recommend that you suppress them. You do not pay for suppressed profiles, but you maintain the data so that you can unsuppress to send communications to them at future times. If you prefer to keep them active, the Appreciation Discount that we’re offering to many loyal customers limits the email plan spend increase to 25%. As an example, if a qualifying account is on a $150/month email plan but their Active Profile count would require a $1,070/month email plan, we would automatically apply a $882.50/month Appreciation Discount so the net monthly email spend would be $187.50/month (a $37.50 increase). We encourage customers to look for additional communications sent on Jan. 21 so that they can best understand how these changes impact their specific plan and to understand our new flexible pricing features, including auto-downgrade and Flexible Sending.
Jan. 21, 2025
Probably the best Email and SMS tool for any e-commerce store!
We certainly think so! Thanks for the 5-star review!
Jan. 20, 2025
My first app for email marketing and I love it!!! Recommended
We appreciate the shout-out! Thank you for the 5 stars!
Jan. 20, 2025
Really loving the new tools that make segmenting audiences and follow-up emails easier!
Thanks for the 5 stars! We're happy to hear you're liking the new tools!
Jan. 18, 2025
Very easy to use and made a huge difference in increasing revenue!
So glad to hear your revenue increased! Thanks for the review!
Jan. 21, 2025
A Cataclysmic Change That Puts Long-Time Customers at Risk I have been a loyal Klaviyo customer for the past 6 years, sending around 2 emails a week to less than 5000 contacts. I recently learned about their new policy that will charge me for every active profile—a massive price hike from $100 per month to $860 per month for hosting all my profiles. This change came with almost no notice and I now have less than 3 weeks to suppress over 75% of my hard-earned, paid-for email profiles. Why would Klaviyo risk losing customers like me, especially after 6 years of loyalty? I barely use the service to its full potential—why should I pay for profiles I don’t actively use? This is an incredibly disruptive change, and frankly, it feels like Klaviyo has given no thought to how it will affect smaller, long-time customers. I hoped Klaviyo would rethink this price change or, at the very least, give us more time to determine which profiles to keep active. But instead, I feel forced to look for a more affordable platform that can offer better value. For me, Klaviyo is simply not worth more than $100/month anymore, and I’m deeply disappointed in how they’ve handled this change. Adding: Klaviyo response doesn't address my issues at all. More time to reduce emails would be much more appreciated than 25% off... Seriously? 25% off of $860/month? Are you thinking I'll just make the jump from $100/month to $645 per month?
We absolutely want our customers to keep hard-earned active profiles that lead to revenue and growth for their business. Klaviyo exists to help you to understand your customers and drive growth from those relationships. While most of our customers are not seeing any change to their email plan, we are providing an Appreciation Discount for many customers, including Pandere Shoes, whose active profiles have grown well beyond their current plan. This discount allows customers to get on the right plan for their active profile count, while only paying a maximum of 25% more for their email plan than they are today. We encourage customers to look for additional communications sent today so that they can best understand how these changes impact their specific plan and to understand our new flexible pricing features, including auto-downgrade and Flexible Sending.
Jan. 17, 2025
Klaviyo Inc. regarding unfair and unethical billing practices. For the billing period of December 28, 2024, to January 27, 2025, I was charged $8,180.87, despite being enrolled in a plan clearly outlined at $4,088.50. I have provided Klaviyo with documentation confirming the agreed-upon amount for my plan. Despite this, the company has refused to issue a refund or offer any resolution. Their refusal to rectify this issue is not only disappointing but raises serious concerns about their billing practices and customer support. Additionally, upon further investigation, I have discovered numerous similar complaints from other businesses regarding Klaviyo's unfair and unethical billing. This pattern of behavior suggests systemic issues that need to be addressed to prevent further harm to consumers. I respectfully request that Klaviyo: Issue a full refund of the overcharged amount ($8,180.87 - $4,088.50 = $4,092.37). Conduct a review of their billing processes to ensure transparency and accuracy moving forward.
Thank you for your review. We're looking into your situation, and are connecting internally with our customer success team about this. You'll be hearing directly from us soon!