Klaviyo: Email Marketing & SMS
Email marketing, SMS, & WhatsApp that turn messages into sales
Rating
4.5
feedback
2,593
chart
#2,369
All reviews
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Oct. 26, 2024
Incredible support. I made a stupid error with the flow. Klavyio help was available to me instantly on a Saturday, even though my plan says weekday help. The assistant was human and very responsive. Stayed with me. I accidently shut the chat down at one point but she was still with me when I opened it up again. Support is so vital for an ecommerce business and Klavyio is absolutely the best I've had.
Oct. 25, 2024
I just wanted to shout out Hana for her incredible support! :) I’m totally new to Klaviyo, and setting up a flow seemed a bit daunting. But Hana really went above and beyond to make sure I’d get it right. She actually made a video to walk me through the setup step-by-step, and her explanations were super clear. She even added screenshots and more guidance in the chat, which made everything so easy to follow—especially for someone like me who’s just starting out. I really appreciate her going the extra mile and making it all feel manageable. Huge thanks to Hana for her amazing support! Best, Kirsty and Marie
Oct. 24, 2024
Oct. 23, 2024
Its great, wish i knew more to take more advantage but its definitely growing my sales and well worth the subscription cost.
Oct. 23, 2024
Oct. 22, 2024
Savannah H. provides over the top service and really knows her segments. Pleasure to work with.
Thank you so much for this 5 star review. We will make sure Savannah hear this. If you have any more questions or need any assistance you know where to find us.
Dec. 3, 2024
Great integration for tailoring your customers' email experience. Helpful insights and the best option for ecommerce entreprenuers
Nov. 26, 2024
Update: Klaviyo reached out and resolve the issue; I am giving 4 stars to reflect the resolution. Thanks. -- I subscribed paid plan on last Sunday for $100. I requested for a refund as I realized their UI isn't intuitive and they charge way more than other companies and I have not used for a single day. They just send me an email with their policy saying that they will NOT refund the money even after I explained to their support and the time of contact was within 5 mins of subscription. So tell me anyone who do not agree that this is their tactics that they want to suck all the money they can from new eCommerce store owners like me. Their support is poor and their product isn't as high performing like other people saids, and that's why they have no refund policy. If you are new to eCom business owners, I strongly advise you to stay away from Klaviyo, who does not give a dame about their customers or potential customers. They don't give money back for any reason, even if you have rigimate reason and contact you right away. Please don't get the idea of where people use for half of month and asking for a refund. I requested a refund 5 minutes after I realized their plan wouldn't work for my business. Be aware of this company who will suck your money out of you every chance they get. I would highly recommend Omnisend over Klaviyo and I would stop people from using Klaviyo. Amazed by their lack of professionalism and their policy who doesn't give a damn about people. 0 Star for this institute.
Thank you for bringing this to our attention. We truly value your feedback and understand the importance of resolving this matter. A member of our support leadership team is reaching out to you via the support ticket that was created. Please keep an eye out for their email, and we’ll work to resolve this as quickly as possible.
Oct. 21, 2024
Desde que lo uso he mejorado nuestra conversión en términos generales. Muy completo.
Oct. 20, 2024
Oct. 19, 2024
This app turned all of my shopify customers into subscribers. Illegal. I have no way to un do the damage done to my customer list that took me 6 months to build.