Klaviyo: Email Marketing & SMS

Was once good, now awful and once of the worst options available on the Shopify app store. This is coming from having used the app for 2 years. We've now deleted it and they're still charging us. Klaviyo - this is not how you keep your brand going. We've let our friends and groups know this company is NOT the type you want to be dealing with. Steer clear. We'll be making this review isn't removed by them.

SCAM beware, these are scammers. The Email distribution service did not work for me and I deleted the application because it did not work. And then a surprise arrived - in the new month the money was written off from me, although I had deleted the application several weeks ago. They refused to answer my request to return the money, but it turns out that the application company has nothing to do with the company that collects the money (a fraudulent scheme to not return the money) and even if you deleted the application, they CONTINUE TO CHARGE money from you even if the application is deleted. You need to go to the service and cancel the tariff plan there. When I asked to return the money, they told me that they would not return it even if I had not deleted the application and did not use it, because in the new billing period the money was withdrawn. (FRAUDERS) Guys, avoid these scammers, the mailing didn’t work, although I followed all the setup instructions and replaced the automatic mailing from SHOPify with Klavio in the settings, I also did the same / but this is the technical side And the fact that they continue to write off money even after deleting the application and do not want to make a refund is fraud at its fullest.

Fraudulent company, scamming money for Free plan!! they invoiced me for the Free plan and say that I had a paid plan, although I changed to a Free plan 2 months ago and the money was not taken from my bank account, then suddenly I don't know why Klaviyo announced that I never had a Free plan and that's why I now pay absurdity and SHAMELESSNESS! Be careful they are scammers!! when I asked for a refund, they suggested Cancel subscription :D - nice service, what can I say! A very poor customer service :( I'm brand new, I don't have any clients yet, and when I tried the Klaviyo app, all emails went directly to spam. so...My ability to use this app is limited by this fundamental flaw. When I wrote to Klaviyo support, I received a reply that they did not offer any help if I had a free plan and suggested that I purchase a paid plan, however, since I'm a newbie, the paid plans are not good for me.... the very unpleasant situation.. it turns out their application requires payment to work at all in my case ... ugh bad attitude :(

Trash email provider. Ruined our deliverability and billed us 300 usd more than the actual bill and when we asked for a refund they just disabled our account and we can no longer send emails to customers.

Terrible experience with Klaviyo. Not what they used to be. Customer Service took a month to get back to me! 1 MONTH. Can you believe that. They Charged me 3 times the monthly costs (supposedly someone activated this that is not anymore in the account) This should be something only the owner should be able to do! The one who pays the bills. Within hours of getting the charge FOR THE NEXT MONTH, I told them to reverse it. Klaviyo like the bad company they are now (looks like they have to show numbers because they are listed) they didnt care and responded back in a month, that there is nothing they can do. 1. First if you Bill in advance you should refund if someone gets back to you within hours. 2. Only the Account owner should have the power to increase 3x costs. 3. As a serious company you don't need 1 month to answer a customer. If you can use another Email App. Do yourself a favor and don't use Klaviyo. We will be definitely switching.

Very bad customer service. Even the small Email service providing companies have a live chat option for free plans, but in Klaviyo at least email support isn't available. the free plan only provides 500 monthly email sents and 250 contacts. in the Shopify app store, they've mentioned that they provide 500 contacts,but not true.

Would not recommend. They charge you by profile (email) and do not give you an option to simply delete inactive profiles.

Some of the worst customer service in I have ever seen. We have 2 accounts with Klaviyo and things never work right. We have asked over and over for them to correct THEIR mistakes. We always get the standard answer of "we are looking into it and will get back to you within 24 hrs. THEY NEVER Do! We just lost out on all our Cyber Monday Campaign ad because their system said we went over our email limit. We have plenty of emails left before we reach our limit and they keep screwing it up. If you need help setting things up- forget it, this place is the worst at helping you. Always "Yes we are looking into it" but never any results. Its now 3 days later and we still have not gotten a response!! They are definitely a bring you into their services in a limousine and as soon as they get your money they send you out walking. Absolutely the worst customer service on getting any help or getting anything accomplished. If you need this type of service look elsewhere.

We used to love Klaviyo but like all techs these days phone support is obsolete and live chats are being abandoned during critical times. Chatbot assistance sends you into a frustrating loop of never-ending bot questions/answers. Complicated issues cannot be communicated and emails go unanswered. Chat is supposed to be live 9-5 EST but no one is ever available and you're told to just email. Will be looking to switch as the service is no longer top notch. Klaviyo always stood out on top, now they are on the bottom. Cost vs value is just not there.

Una vera è propria truffa ho 10k di contatti e ho annullato quest'app dopo un mese visto la sua non funzionalita ed il costo di 150€ mensili in base al numero dei miei account, anche dopo aver disistallato lì'app hanno continuato per 3 mesi a prendere soldi automaticamente dal conto, alle mail nessuna risposta ed in chat mi rispondono dopo aver reinstallato l'app che posso cambiare il mio piano se voglio ma non è possibile emettere rimborsi anche se l'app era disistallata e 0 mail inviate

I can't believe it! My account became inactive within just two days, and it keeps logging me out and crashing while I'm using it. I contacted their support team, but they're blatantly ignoring me. They've read my emails and haven't bothered to reply. Their team is incredibly irresponsible and disrespectful to customers. I am beyond furious! I have received zero assistance, and they are wasting my time. I urgently need this problem resolved, but I'm not getting any help!!!

Unbelievable bad. They are taking money and there is just no way to cancel my subscription or contact the support

I would highly recommend using another app. This one is horrible, I got this set up luckily under the free plan and I went to use a test email that I sent to myself and my account was disabled. I reached out to customer service to find out why and got some robotic answer. The only thing I can think of is the fact I sent out two TEST emails to myself, which I still have yet to receive, and got disabled. What bothers me most about that is in the statement they sent me about anti-abuse is. They stated "You may receive performance alerts and warnings from us", I never received any notice, when I asked the customer service rep, if you can even call it customer service, I still have not gotten a response from 12 hours ago. I will be deleting from my store and using another app.

A dreadful, user-unfriendly app. It seems like you need a degree in computer science just to navigate the basics. For example, I wanted to create header links in the welcome series template but no obvious option to do so anywhere. So I saved that email into templates, and again, no apparent way of adding header links in the header bar. I thought it would be very simple to do this but apparently not. On top of that there is NO support for newcomers, they just robotically refer you to irrelevant articles that don't answer the question. I also heard that when you do have a paid plan for support that some of the subscribers are having lots of issues with it. A nasty app, stay away.

They seem to have bots that create fake subscribers, increase your amount of contacts and force you to an higher price plan. Oh, and you need to get the higher price plan in order to reach customer support. Avoid at all point if you don't want to waist your time.

When I closed my Klaviyo account I forgot to close the subscription form as well, and now that I can't log in to my account anymore, this forms popup is still showing up in my store! It is gonna hijack my user information.

Very bad, almost lost customer service. When we have a problem, it is difficult to get any help. And for live chat, wait for long and long time, waste my time! And it is expensive, very expensive!

So far, terrible. 0 Onboarding. Just a "Take a look at our guides and ask questions in the community". Erm... that isn't really what I'm paying $110 a month for... I expected someone to guide me through the process of getting things set up and ready to go. I'm not expecting someone to create anything at all, pop-ups, flows, lists. I am literally asking for the basics... UPDATE: So after numerous requests and questions to support. They either don't want to help - or they just give you a standard link to a support guide. Do you honestly not think I tried that already??

Based on our experience, be very careful with Klaviyo billing. Even if you turn plan auto-upgrade OFF, Klaviyo turns ON the auto upgrade in their billing forms if you upgrade via a campaign. With this, Klaviyo will over-ride your selected plan choice, up-charging you 100% more than you agreed or needed in our case. Plus Klaviyo says they have specific policy that they do not provide refunds when you fall into their auto-upgrade bucket. So be careful to look for auto-checked boxes as we found in our experience can double your cost with no benefit and absolutely no refunds.

Schmutz App. Funktioniert nicht, wie sie soll. Ich kann die Bestätigungsmail nirgends ausstellen. Ich kriege keinen Support, ohne dass ich 30€ zahle. Super unübersichtlich. Nicht zu empfehlen.