Klaviyo: Email Marketing & SMS

Very bad, almost lost customer service. When we have a problem, it is difficult to get any help. And for live chat, wait for long and long time, waste my time! And it is expensive, very expensive!

Installing this app was the root of all disasters, basically no service, brought my website down, lost thousands of dollars in ad dollars, my website was grayed out and stuck, couldn't click on any pages, the fees were extremely expensive, When you increase email activities, he doesn't even have any reminder to increase the fee, and directly upgrades your fee in the bill. Rogue behavior, opaque charges, stay away from klaviyo, is away from disaster.

So far, terrible. 0 Onboarding. Just a "Take a look at our guides and ask questions in the community". Erm... that isn't really what I'm paying $110 a month for... I expected someone to guide me through the process of getting things set up and ready to go. I'm not expecting someone to create anything at all, pop-ups, flows, lists. I am literally asking for the basics... UPDATE: So after numerous requests and questions to support. They either don't want to help - or they just give you a standard link to a support guide. Do you honestly not think I tried that already??

Based on our experience, be very careful with Klaviyo billing. Even if you turn plan auto-upgrade OFF, Klaviyo turns ON the auto upgrade in their billing forms if you upgrade via a campaign. With this, Klaviyo will over-ride your selected plan choice, up-charging you 100% more than you agreed or needed in our case. Plus Klaviyo says they have specific policy that they do not provide refunds when you fall into their auto-upgrade bucket. So be careful to look for auto-checked boxes as we found in our experience can double your cost with no benefit and absolutely no refunds.

Schmutz App. Funktioniert nicht, wie sie soll. Ich kann die Bestätigungsmail nirgends ausstellen. Ich kriege keinen Support, ohne dass ich 30€ zahle. Super unübersichtlich. Nicht zu empfehlen.

Very bad customer support. The decisions they make on marking emails as transactional or not are a complete lottery and support staff are unable or unwilling to explain the their decisions. They only provide copy and pasted answers that don’t help. A real shame as the product is otherwise good.

I recently experienced an utterly disappointing situation with Klaviyo. After sending an important email through their platform, I discovered that Klaviyo had inexplicably broken all of the links included in the email. Naturally, I reached out to their support immediately. Their response? They said they'd need to escalate the ticket to resolve the issue. Frustratingly, the next email I received was a notification stating they had closed my support ticket—without even discussing the matter further or confirming any resolution. Not only did this leave my business in a tight spot, but it also highlighted Klaviyo's inadequate support structure and lack of accountability. For a platform that markets itself as reliable and customer-oriented, this kind of oversight and dismissive handling is completely unacceptable. I strongly advise anyone considering Klaviyo to reconsider unless you're willing to risk similar disruptions and disappointing support experiences.

It's not worth your money, nor your time. Customer service is very poor. I received contradicting info from a couple of representatives. Unfortunately, the support team is not trained sufficiently to give proper client support.

If I could give zero starts, I would. It's an amazing app, but they want to control your email domain and the way you email your clients. Not very versatile. They steel your money very easily with their automatic upgrades as well.

I need support because I'm demoing the application and nothing works. But I cant get support unless I pay for the subscription. which I don't want to do because currently nothing works. what i great business model guys. looks like I'm off to Omnisend or your competitor

I have been using this app for long and now I am not able to pay them, to upgrade my plan, we are losing important dates. Emailed them several times with no response.

I have to say I’m not impressed with the customer service. I have had to explain the same issue several times. I sent pictures and a video clip showing my issue and it has still not being resolved. Instead I keep getting people sending me videos of how the same thing. I don’t think I’ll will be moving forward with this app. And I have wasted a lot time trying to set up flows

You can't do "notify when in stock" or abandoned cart capturing on Shopify 2.0 themes like Dawn. Bummer.

This is a joke! I can't get the support I need and instead of trying to help me, they kept ending the chat! If your product was worth anything, I wouldn't have to write in for your sorry support group!

1st, extremely expensive. Was paying $80/month for a small list of 3500. I switched to shopify email, which is free and has the same functionality! I now use shopify for all email campaigns and automated flows. 2nd, their billing system is screwed up and they refuse to admit it. When you sign up, they ask for your mailing address, but then automatically copy it over to your billing address without asking. So they ended up charging me incorrectly for sales tax, which they refuse to refund.

I wasn't worried about all the reviews about their customer service and they were right. They say all the right things to get you to sign up but when things go wrong they just want you to contact support who offer little help aside from sending you to DIY fix articles.

I would recommend finding an alternative service. The billing is horrendous and service is sub-par to say the least. Save your money and find an alternative for emails or SMS.

After over a year using the Klaviyo service and app, I would recommend avoiding it completely. They "assigned" a person to help with the account that does nothing to help and only refers us to "support" and has done nothing to add value. There are much cheaper solutions that do the same or better than Klaviyo. It is way overpriced and under performs.

Support here is the worst. We are trying to connect to Klaviyo our other shop for another country and have contacted Klaviyo at least 10 times since 2 weeks. All we get are generic replies and it seems nobody is reading our mails or helping us!!! The problem is this app haa a bug. After we try to connect another user it sends a link that is already expired the mment we click on it to confirm. Last week we waited 5 days to get another generic reply and see no interest in them actually checking the problem and helping us. This is the worst support we have experienced here on Shopify!

Extreme increase in prices. It makes absolutely no sense to send email with Klaviyo anymore. You pay $500 to generate $250 in revenue. Klaviyo used to be very accommodating to customers when it wasn't. Now they just want MONEY MONEY MONEY. It's a real pity, but typical for such companies.