All reviews

Rating Breakdown

  • 5
    97% (241 ratings)
  • 4
    1% (2 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    2% (5 ratings)

Reviews with Text

  • 97% (240)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 30, 2025

Support experience is really great. Rahul Kumar was prompt in addressing our concerns and solving them right away. This kind of quick response system definitely helps e-comm businesses like us for whom time is of essence.

Store

Offleur

Using app

6 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 29, 2025

Excellent support experience (Tanmay Toshniwal)! The team was very responsive, patient and truly helpful. Every query was resolved quickly and professionally.

Using app

19 days

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 23, 2025

I had a great experience with the Kwik Engage support team today. Rahul Kumar provided excellent assistance; he was very professional and helped us out extremely fast. Highly recommended

Using app

4 months

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 23, 2025

KwikEngage’s onboarding was smooth, quick, and well-structured. Tanmay and his team were extremely supportive—the standout being their availability on call whenever needed. The process was simple and easy, especially for Kühl Teen, a new teen-focused brand entering the market. Overall, a reliable and hands-on team that makes onboarding stress-free.

Using app

26 days

Total reviews

2

Average rating

5.0

5 / 5 Share

Dec. 23, 2025

Just getting started, but really helpful team, they did the entire onboarding seamlessly, especially Tanmay Toshniwal. Extremely professional, polite and is always available in case there's a problem.

Store

WNTR

Using app

6 days

Total reviews

5

Average rating

4.2

5 / 5 Share

Dec. 19, 2025

Using app

About 1 month

Total reviews

3

Average rating

5.0

1 / 5 Share

Dec. 19, 2025

very poor customer support...my refund is stuck for 3 months

Using app

3 months

Total reviews

6

Average rating

3.0

5 / 5 Share

Dec. 18, 2025

GoKwik has been a game changer for our business. The overall efficiency is commendable. A special thanks to Shivi from the support team for helping us out and addressing our concerns timely with an effective approach! Highly recommended to every D2C brand.

Using app

2 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 15, 2025

It was a great support by Rahul Kumar from KwikEngage Support Team, he explained briefly & resolved the issue.

Store

Vergo

Using app

3 months

Total reviews

4

Average rating

4.8

5 / 5 Share

Dec. 11, 2025

I’m truly impressed with the outstanding support provided by the GoKwik team, especially the KwikPass team. A special shoutout to Tanmay, whose dedication, quick response time, and deep understanding of the product made the entire experience seamless and efficient. Tanmay went above and beyond to help us resolve our queries and optimize our workflow. His proactive approach and clear communication made a huge difference. It’s rare to see such commitment and professionalism, and we genuinely appreciate his efforts. Thank you, GoKwik and KwikPass team, for delivering such exceptional service. Looking forward to continued collaboration!

Using app

27 days

Total reviews

4

Average rating

5.0

5 / 5 Share

Dec. 11, 2025

I enrolled with Go Kwik last month, and from the very beginning, it has been a truly wonderful experience. I would like to make a special mention of Sunayana Chordia, who facilitated a smooth and seamless onboarding process and ensured a warm introduction to the team. My feedback would be incomplete without acknowledging Tanmay Toshniwal, my onboarding manager. He has been exceptionally patient, courteous, and proactive throughout the process. Tanmay went above and beyond to ensure that all my concerns were addressed promptly. His strong technical knowledge and ability to navigate within the organization to find quick resolutions truly stood out. Overall, my experience with Go Kwik so far has been excellent, and I look forward to continued collaboration in the future.

Store

muddnme

Using app

About 1 month

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 12, 2025

The team is great and extremely supportive! Manisha helped me throughout the setup process and was always quick to respond whenever I needed assistance. The app works smoothly and has been very helpful for my store. Highly recommended! Rubina and Manisha both work very professionally. They help with even the smallest concerns and guide us through the entire process, making everything much easier for us in the future.

Store

Cannac

Using app

22 days

Total reviews

3

Average rating

5.0

5 / 5 Share

Dec. 5, 2025

Great experience, Tanmay was very helpful in the onboarding journey.

Using app

8 days

Total reviews

5

Average rating

5.0

5 / 5 Share

Dec. 4, 2025

We’ve had a great experience with Kwik Engage, and I’d especially like to appreciate Tanmay Toshniwal from the Merchant Care team. He has been exceptionally helpful and supportive throughout the onboarding process. He helped us personalize all the templates and bot flows based on our business requirements, and walked us through the entire process very quickly and patiently!

Using app

17 days

Total reviews

4

Average rating

4.8

5 / 5 Share

Dec. 3, 2025

Akrati was very helpful

Store

Bougie

Using app

9 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 3, 2025

Akrati Sharma’s customer support was excellent. She was patient, quick to respond, and helped resolve my queries smoothly. Really appreciated the professionalism and clarity throughout the process. Highly recommend!

Using app

4 months

Total reviews

1

Average rating

5.0

5 / 5 Share

Dec. 2, 2025

THE KINDEST TEAM. Smart people, gave me the some reallyyy good ideas- actual value.

Using app

8 months

Total reviews

2

Average rating

3.0

5 / 5 Share

Dec. 1, 2025

Akrati explain very well , thanks for the support

Using app

8 months

Total reviews

4

Average rating

5.0

4 / 5 Share

Nov. 28, 2025

Great support from Gokwik Engage Team specially Mr.Harshit Patil for his outstanding support. Expecting continous support from the team.

Store

Ruff

Using app

7 months

Total reviews

3

Average rating

4.7

5 / 5 Share

Nov. 28, 2025

Excellent Experience with GoKwik Engage & Support Team! GoKwik Engage has truly helped us improve our customer potential acquisition and overall engagement. The platform offers great features that make it easy to connect with customers and boost conversions. We have meeting regarding Segment and campaign to akriti they clear all doubts

Using app

5 months

Total reviews

1

Average rating

5.0