LPO Live Product Options
Live Product Options - Custom Shopify Products
Rating
4.9
feedback
264
chart
#688
All reviews
Review RSS Feed
May 28, 2024
Great product options app. It is very easy to use and it has everything you need for product options. They have even thought of small details. I have used many other product options before this and by far this is the best. They also have a great customer service. They have answered all my questions promptly and fast.
May 22, 2024
I would highly recommend this app! It is great for what I am doing with my products. It's very easy to use. The support is also great! I've had a couple of questions and they are very responsive.
June 21, 2025
It took me a little longer to set up the app, but you can really adjust everything as you need it. The support is particularly commendable. I always received feedback as quickly as possible and you get great support when setting up the app! Therefore 5 from us! Ich habe zum Einrichten der App zwar etwas länger gebraucht, aber man kann wirklich alles so einstellen wie man es benötigt. Besonders zu loben, ist der Support. Ich habe immer schnellstens eine Rückmeldung bekommen und man erhält tolle Unterstützung beim Einrichten der App! Deshalb 5 von uns!
May 16, 2024
This app has great potential, but there are some glitches and support is extremely slow. When they do respond, their answers have been vague and avoidant.
Hi Merchant, apologies for the inconvenience you've experienced with the setup. We normally reply in a very short time (Our team is spread across different timezones). We've now followed up three times and haven't received any response from you. Feel free to reply to our emails, and we will do our absolute best to fix any issues on your stores!
July 25, 2025
Initially, we were very happy with the app and the support provided. However, as our usage scaled to around 500 interactions per month, a couple of issues emerged (noted below) , and the initial support experience for the latest issues was a little underwhelming. That said, support did come through in the end. - Occasionally, customer preview images wouldn’t attach to the order. We were told this may occur if the customer's device doesn’t have enough memory to generate the preview image before adding it to the cart. The app builders preferred the app to still be able to add the product to the cart without the preview versus the add to cart not working at all. Whilst understandable (and preferable to the cart failing), it can add time to the process of creating the product with the customer selections when previews are missing. This is not so much an shortcoming with the app, but rather just something to be aware of when using the app (which we were not at the time). - In another case, customer form selections were completely missing from an order, despite validation rules being in place. Support initially responded that they couldn’t replicate the issue and were therefore unable to help, which was frustrating. After posting our review, support re-engaged promptly. They investigated further, requested collaborator access, and identified that the issue stemmed from a setup error on our side. One part was resolved directly by support, and they provided documentation to help us resolve the second part. This was appreciated. That said, while the issues were caused by incorrect initial setup (by us), it would have been more helpful if the initial support response had included possible causes like configuration issues - especially given the symptoms described. A more thoughtful support process from the start would have avoided much frustration. In summary: The app is great and does what is says on the can. When support is proactive, they’re excellent. We’ve revised our rating to 4 stars to reflect both the initial frustration and the strong recovery by the support team. As always, happy to (and will) review this score going forward.
Thanks for the honest and fair feedback! I want to assure you that our app undergoes extensive testing, including automated tests for the add-to-cart and order flows with every new version. This process helps us prevent app specific bugs and maintain a smooth experience for our customers. Based on your description, the issues you’re experiencing are very likely related to theme or device specific factors, which are unfortunately outside the app’s direct control. I've replied to your support ticket and i'm offering a free theme audit to avoid any theme specific issues going forward. All the best Michael
May 15, 2024
I had trouble setting up live preview options because I sell custom items and wanted very detailed preview options. I reached out and Carl the representative went back and forth with me so patiently answering each and every one of my million of questions and gave me everything I could ever hope for for my website! It’s absolutely perfect and I can’t thank him enough for all of his help! If you’re having trouble it’s soooo worth the small fee to have them set you up exactly how you want your layout to be! I will be using them time and time again to help me personalize my site even more! Thank you so much for creating this app it’s everything.
May 13, 2024
It's a great app, there are so many options and the support is very good. In my opinion, this is currently the best product personalization app in the entire Shopify store. I can only warmly recommend it.
April 25, 2024
It was actually the uploading extension that I got, and seeing that the customization option is available, decided to try it out, the conditional logic and pricing logic is great, easy to use, their support team provides great help as well. Great potential, great app, great response time.
April 20, 2024
Highly Recommended...One of the best App ever encountered with on Shopify for product preview and personalization. Thanks to the team!!
April 17, 2024
The application is easy to use and the support team is excellent, always willing to help, I love it.
April 15, 2024
Carl has been phenomenal to work with! He has gone above and beyond what was necessary to make the transition seamless!!! I 15/10 would recommend this app as its features and customer service is top notch!!! I wouldn't have the flexibility I have on my website without it!
April 4, 2024
Eine App mit vielen Funktionen und gutem Support bei Fragen - zu empfehlen
March 25, 2024
It's an incredible tool for custom products. Whenever I have an issue/question, support quickly resolves it. I highly recommend this app
March 24, 2024
We have been using the different Live Product Apps in several shops for 4 months. With the video help and the text help, it was easy for beginners like me to take full advantage of the apps' capabilities. When I really didn't know what to do, Michael from support helped me very quickly. Thanks Michael. In Switzerland we not only have watches and chocolate, but also very good apps with Cloudlift. Simply Swiss quality.
March 16, 2024
I was a little unsure about this app intially. It seemed pretty intimidating. And after a few days of messing with it, I couldn't figure it out. I reached out to Carl on support and within 10 minutes he created exactly what I was looking for! I'm excited to create more custom options! Thanks, Carl!
March 14, 2024
I think this is the best, most functional app for product options. Helpful support!
March 2, 2024
The Live Product Options app is fantastic! As a new Shopify store owner, they helped me set up a customized order form that other apps simply couldn't handle. Their support team is top-notch, and they clearly care about their customers. I highly recommend this app – and if you need something special, just ask! This is a professional, well-designed app, and I'm excited to explore their other offerings. Great work, Live Product Options team! - Alex
Hi Alex, thanks so much for your kind words. Ensuring the success of our merchants is the top priority for our support team. We are pleased that our app could fulfill your needs. All the best with your store! - Team Cloudlift
Feb. 19, 2024
The app has all sorts of combinations that you can wish for with respect to product options. The icing on the cake is the support team. They are too good at their work especially Michael from the Dev team. You don't find yourself in a situation where you have an issue and it isn't resolved within a few hours! Love the app and the support team!