LiveRecover SMS Cart Recovery
Boost revenue with human-powered SMS cart recovery
Rating
4.5
feedback
81
chart
#1,248
All reviews
Rating Breakdown
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May 10, 2024
So excited to use this app. Installation was a breeze, My potential customers are going to love this!
April 25, 2024
This is not the customer service you want. Email service support has not replied to you in over 4 days, and text service support has not replied in over 24 hours.
Thank you for sharing your experience with us! Your feedback is super valuable - it helps us see where we can step up. We strive to reply within 24 hours, which is what happened in your case. Nonetheless, we're continuously making moves to smooth out our support process for quicker and better communication. Your experience is a friendly nudge for us to keep our communication clear and timely. We are committed to providing you with the assistance you need, without confusion. We thank you for bringing this matter to our attention. Your satisfaction is our top priority, and we are dedicated to earning back your trust.
March 6, 2024
Incredibly easy to set up, Steve explains how everything works simply yet detailed while making us feel confident using LiveRecover. Our audience loves knowing there is a real human behind the outreach messages. Aleena is very quick in responding to questions and on top of everything! We've seen great early data for recovered sales. Definitely recommend.
Feb. 5, 2024
I was happy with your service but recently they charged me wrongly for multiple transaction almost amounting to $10,000 in revenue and I have been trying to get my money back since 10 days but they haven't responded me in last four days. I am planning to take legal action if this is not resolved and will let you know guys the other way around if it gets resolved as well
Thank you for your review. We're genuinely sorry for the inconvenience caused by the billing mix-up, which stemmed from the multiple transactions related to the redeemed discount code. We had been actively working to rectify the situation since our initial communication. While we acknowledge the delay in our responses during the weekend, we want to clarify that our team diligently processed a full refund on Monday, February 5th, addressing the mistake in the recovered sales. We're committed to making sure our billing communications are perfectly clear from now on. Our goal is to always keep you well-informed and never leave you feeling uninformed. If you have any additional questions or require further assistance, our customer support team is standing by, offering straightforward assistance without any ambiguity. We value your attentiveness in helping us maintain our standards.
Jan. 29, 2024
I used to have the same issue. I signed up for it, and I followed the article for the check out system setting once I follow the article, I begin to create the workflow and I’ve been waiting more than 24 hour for the conversation to start live agent? support was great. But the issue was not solved. I’ve been waiting more than a week, but I’ll definitely come back. Hopefully I’ll give myself a chance again and hopefully it works this time and if it doesn’t, I’ll sign up with a different company.
Nov. 28, 2023
LiveRecover has been fantastic! We immediately noticed a difference in our returns, and love how easy and straightforward they make setup. Something we wish we found earlier.
Nov. 26, 2023
Took money after removing app weeks prior. They won't respond to emails. Very unprofessional. I've noticed others complain of the same issue. This isn't a coincidence. This is a shady app.
Thank you for your review. We’re sorry to hear about your frustration, but let’s clear the air: no shades or shadows here, just a bit of a mix-up with the billing after you uninstalled the app. Rest assured, we’ve processed your $9 refund within 24 hours of receiving your email on a Sunday evening. We’re on the ball to ensure our billing communications are crystal clear going forward. It’s never our intention to leave you feeling out of the loop. If you’ve got more to say or need further assistance, our customer support team is ready to step in—no shadiness, just straight-up service. We appreciate your vigilance in keeping us in check.
Nov. 20, 2023
LiveRecover is an absolute cheat code. In about 4.5 days the recovered sales are over 10x the monthly cost I'm paying for the Pro Plan. This is the most no-brainer thing I've ever done for my brand.
Nov. 16, 2023
LiveRecover has been a game changer for us. By day 3 it was already having a clear impact on our bottom line. I was shocked with how quickly it was recovering lost orders, especially on our non-buyers. Obviously, the main benefit is all of the incremental revenue it brings in; however, it has 2 additional benefits. The first is that customers and potential customers love having someone to talk to. Since they use live agents and not AI, people are having real conversations. It is not just "here's a code." They ask questions, give thoughts, and guide them through the buying process. Our customers then thank them and say it was the best shopping experience they have ever had. The second benefit is we learn why people do not complete the purchase. Since these people are having full conversations, they will mention why they got to the checkout page and did not convert. It's basically serving as a surveying tool which we can use to optimize our site. Based on people's comments, we are making changes to our site to help optimize. If you're a Shopify brand, there is no reason not to try out LiveRecover. I've already referred them to a few of my contacts in the industry who will be trying them in Q1 2024. I've used a lot of MarTech and LiveRecover has been the fastest to profitability and one of the most valuable tools I've ever used.
Nov. 2, 2023
Instant revenue recovery as soon as it went live. Just make sure to fill out the knowledge base thoroughly for their reps.
Oct. 13, 2023
A great product. Easy to install and drives a lot of incremental value. if all shopify apps were like this, i would feel a lot better about using them.
Oct. 3, 2023
Liverecover has incrementally improved our revenue by texting people at the bottom of the funnel that need their questions answered or a discount to push them to put in their credit card and purchase. It's a win-win, no brainer for us, personal support is valued, and steve/ari give world-class support. we used for www.laticoleathers.com
Aug. 23, 2023
We've been using LiveRecover for the past few months and couldn't be happier with the results. Their team is very responsive answering any questions we had along the way and setup is quick and easy. Once setup is complete, you can set it and forget it. We just onboarded our other brand to LiveRecover as well and excited to watch the revenue come in.
Aug. 18, 2023
This tool is a valuable addition to any growth marketing tech stack, enabling personalized SMS outreach to effectively convert potential customers. Highly recommended!
Aug. 17, 2023
LiveRecover SMS Cart Recovery has been nothing short of a revelation for our business. In a world where the online marketplace is rife with competition and fleeting consumer attention, LiveRecover has managed to stand out as a beacon of innovation and effectiveness. From the onset, the service's integration was seamless, and its user-friendly interface allowed us to navigate effortlessly through its robust features. But beyond the aesthetics lies the true prowess of LiveRecover. What impressed us most was the tangible impact it had. Within a short span, we witnessed the recovery of thousands of dollars in incremental revenue. These were not just numbers on a screen but a testament to the service's intelligent design and targeted approach. LiveRecover's SMS Cart Recovery system doesn't just reconnect with lost customers; it engages them in a way that feels personal and relevant. The messages are thoughtfully crafted, resonating with our brand voice, and striking the perfect balance between persuasion and respect for the customer's space. But the true beauty of LiveRecover is in its adaptability. It doesn't merely fit into our existing marketing strategy; it enhances it, learning and evolving to provide insights and results that are both measurable and meaningful. In an age where customer retention is as vital as acquisition, LiveRecover has proven to be an indispensable ally. It's not just a service; it's a partnership that understands our goals and aligns with our vision. To say that we are satisfied would be an understatement. We are excited for what the future holds with LiveRecover as a partner. For any business seeking to turn a potential loss into a substantial gain, I wholeheartedly recommend LiveRecover SMS Cart Recovery. It's not just a smart choice; it's the right choice.
Aug. 9, 2023
LiveRecover is a great app that I would highly recommend. We are continually impressed with the results. We see sales each month recovered through their personalized abandoned cart recovery and customer centric approach. Steve and the team are the best!
Aug. 9, 2023
LiveRecover has proven to be a priceless resource for our business. The ROI each month is extremely high, and our AOV through LiveRecover tends to be significantly higher than our standard site AOV. As a vaporizer brand, we are subject to SHAFT rules and regulations and have had a lot of trouble with different SMS carriers in the past. Every other platform has simply told us "sorry, there's nothing we can do" when SMS carriers have shut our brand down. The LiveRecover team is the first platform that has been a true partner to us through these issues. When their carrier shut our brand down, the LiveRecover team went to bat for us, found a completely new carrier, and was able to set our account back up within a few months. They did all the research and legwork to find and start working with this new carrier, which we could not be more grateful for! Our team here at Ooze only has glowing, positive things to say about using LiveRecover and the support they've provided us. It is SO simple to use, their team literally does everything for you. If I could rate this service higher than 5 stars, I would!
July 25, 2023
Amazing customer service! This app has helped me so much. I can not run my store with out it! Its a must have!
July 20, 2023
From their exceptional customer service to their efficient account management, they have proven to be an outstanding partner for our business. Their personable approach has made every interaction a pleasure, and we truly appreciate the level of attention and care they invest in understanding our needs. One of the most impressive aspects of working with Liverecover is their performance. Their services yield results. Period. And the clarity of their data reporting ensures we are always well-informed about our progress. Furthermore, after past experiences with other companies engaging in questionable customer acquisition practices, Liverecover stands out as an ethical and trustworthy partner. Their professionalism, effectiveness, and commitment to integrity make them an asset to our company. We highly recommend their services to any business seeking a reliable and results-driven solution.