Langwill: Language Translate
Shopify language translator,Shopify translate,currency
Rating
4.6
feedback
1,221
chart
#2,530
All reviews
Rating Breakdown
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Oct. 10, 2024
垃圾
亲爱的熵亮， 我希望这封邮件对您有好处。我想就您最近的评论以及您在我们的服务中遇到的问题与您联系。我真诚地感谢您的反馈，并且很遗憾听到您的体验没有达到您的期望。 我了解您在同步主页 SEO 资源时遇到了困难，我想向您保证，我们会认真对待这些问题。我们的团队在问题提出的当天就解决了该问题，但我想知道您是否仍然遇到任何问题。 对于近期更新给您带来的不便，我们深表歉意，本月我们为您提供 50% 的折扣。我们真正重视您的业务，并希望确保您感到得到支持。 如果您可以向我提供有关您当前情况的更多详细信息，我将非常乐意协助您同步主页 SEO 并根据需要翻译文本。您的满意对我们很重要，我们希望确保您的一切顺利进行。 感谢您的耐心等待，期待尽快收到您的回复。 此致， 新星|兰威尔
Oct. 9, 2024
can not translate willdesk articles
Hello There, Thank you for sharing your feedback regarding the translation of Willdesk articles. I’m sorry to hear that you’re experiencing difficulties. I’d like to let you know that we can certainly assist you with translations. To facilitate this, please install the Langwill app first. Once you have the app set up, we’ll be more than happy to help you with the translations you need. If you have any questions or require assistance with the installation process, please don’t hesitate to reach out. We’re here to ensure you have a smooth experience. Thank you for your understanding, and we look forward to assisting you! Best Regards, Nova|Langwill Support Team
May 10, 2024
We have been using the app for 1 year now. there were a lot of issues, I can say every 2 weeks there is a new issue, and you need to keep your eyes open all the time to check everything, All the previous issues we can accept, but the recent issue made the app completely useless and affected our customer experience very badly. The issue is when you go to the 2nd language suddenly the page gives errors similar to when you go offline, and the problem this is on all pages and keeps repeatedly occurring. just imagine your customer is changing the language and suddenly all the website gives error and goes offline. We lost a lot of customers, because they are complaining that our website is not working and it is not reliable. And now the team is working on it for almost 2 months and whenever you reach out they will tell you we are working on it, despite this issue is very critical. Very bad, not recommend at all
Hello there, We're truly sorry to hear about your experience and the impact it has had on your business. 😔 Please accept our sincerest apologies for the recurring issues you've encountered, especially the recent one that has severely affected your customer experience. We understand the frustration and inconvenience caused by the ongoing issue with the second language feature, which is critical to your website's functionality. It's deeply concerning to us that despite our team's efforts, the problem persists, leading to lost customers and a decrease in reliability perception. Please know that we take your feedback seriously, and our team is diligently working to resolve this issue as quickly as possible. We acknowledge the urgency and importance of fixing it to restore your website's functionality and regain your customers' trust. We appreciate your patience and understanding during this challenging time. If there's anything specific you'd like to share or if you have any further concerns, please don't hesitate to reach out. We remain committed to providing you with the best possible service and ensuring that your experience with our app improves. Thank you for your continued support, and we sincerely apologize for any inconvenience caused. Best Regards, Sophie | Etranslate Support Team
April 8, 2024
This translation app is complete garbage! ! ! Using their paid plans is sooooo ridiculous. They make changes to paid plans without telling customers. Customer service won't give you a solution, I don't know why shopify still lets this kind of app stay here
Hello there, We're genuinely sorry to hear about your disappointing experience with our translation app. 😔 We understand the frustration of unexpected changes to paid plans and the lack of communication. Our aim is to provide a seamless experience, and we apologize for falling short in this instance. Please know that we take your feedback seriously, and we're actively working to improve our communication and customer service processes to ensure a better experience for all our users. If there's anything specific we can assist you with or if you have further feedback, please don't hesitate to reach out. We appreciate your patience and understanding. Best Regards, Sophie | Etranslate Support Team
March 27, 2024
Don't work
Hello there, I hope this message finds you well. First and foremost, I want to express our sincere gratitude for taking the time to share your thoughts and experiences with us. Your feedback is incredibly important to us, and we genuinely appreciate the opportunity to address any concerns you may have. Nevertheless, I observed that the overall score you provided was less than perfect, and we regret knowing that you were unable to reached out to our team for your guidance. Please let us know how we can help you further. In addition, we want to ensure your entire experience with us is nothing short of exceptional. Your insights are crucial in helping us continually improve, and we'd love to better understand your overall experience to address any areas that may have fallen short of your expectations. Best Regards, Kim|Etranslate Support Team
Feb. 15, 2024
Customer service is one of the worst there is. All they do is apologize and put a lot of emojis in their messages. But in actuality they don't care and they don't fix BUGs in translations that have been caused by their application. The application is still buggy at times and has a lot of issues. When there is a problem, there is no way to solve it. You have to follow up with them because they promise you that it will be done in X amount of hours and in response it is absolute silence. All they do is apologize again and say how you are important to them (all the standard CS replies) but it is all a bunch of lies. Most unreliable application here, going to go out of my way to change my translations with other app.
Hello There, Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you've had with our customer service. Your feedback is incredibly valuable to us, and we take it very seriously. We understand your frustration with the bugs in our application and the delays in resolving them. This is certainly not the level of service we aim to provide, and we deeply regret any inconvenience it may have caused you. We are actively working on improving our application and addressing any issues that arise. Your feedback helps us identify areas for improvement, and we will take immediate steps to ensure that similar issues are avoided in the future. We would greatly appreciate the opportunity to make things right for you. Please reach out to us directly with any specific concerns or issues you're encountering, and we'll do everything we can to assist you promptly. Once again, we apologize for any inconvenience, and we thank you for bringing this matter to our attention. Best regards, Nona ETranslate Team
Feb. 11, 2024
This app is a scam, i installed the app and while i was browsing it i pressed translate to test how it works, later i talked to chat support to to ask few questions and while i was chatting with them i activated the FREE trial and within 2-3 minutes i see they charged me around $30 even though i'm on the free trial. I just couldn't believe how such an app can scam us like that. however while i was still on the chat with them i asked i need a refund immediately and guess what ? she kept playing games with me for hours by saying oh you did not disable extra charges and you hit auto translate. well i did hit auto translate the minute i installed the app to see if it will translate anything and this is at least 15 minutes before i i even activate the FREE trial. their game is having hidden fees and the minute you install the app you will be charged so BE VERY CAREFUL. i activated the FREE trial for 300K words limit per month, so my question is how it's even possible to translate 300K words within 2 minutes ?i did check if there was any translation and i see NONE while i was charged. The worst experience is dealing with their support via chat, so i gave up after hours trying to get a refund nicely, they charged me within 2 minutes after i activated the free trial and now i have to hustle getting a refund by shopify. i never liked to add a bad review for any app because i'm in business but it was a nightmare dealing with such an app.
Hello There, We are truly sorry to hear about your negative experience with our app. It is never our intention to cause frustration or inconvenience to our users. We take your feedback very seriously and would like to address your concerns. First and foremost, we apologize for any confusion regarding the charges during your free trial activation. We understand the importance of transparency, and we strive to ensure that our billing processes are clear and straightforward. We will investigate this matter further to ensure that such issues are resolved and prevented in the future. Regarding your experience with our support team, we apologize for any inconvenience caused by the delay in addressing your refund request. We aim to provide timely and efficient support to all our users, and we regret falling short of your expectations in this regard. We will review our support processes to ensure that we can better assist our users in the future. In response to your question about the translation limit, we understand your concerns and will investigate this matter to ensure that our billing system accurately reflects the usage of our services. We apologize for any confusion or inconvenience caused by this discrepancy. Once again, we sincerely apologize for the negative experience you had with our app and support services. Your feedback is invaluable to us, and we are committed to improving our services to better meet the needs of our users. If you require any further assistance or would like to discuss this matter further, please do not hesitate to contact us. Thank you for bringing this matter to our attention, and we appreciate your understanding and patience as we work to resolve it. Sincerely, Nona ETranslate Team
Feb. 6, 2024
GET YOUR FINGER OFF! 24/7 support?! No way! We have been put off for over 3 weeks!!! We downloaded the app in November and were very satisfied at first. until we were horrified to discover that you can only edit 1,000 products. There was no description or anything like that anywhere. We have several thousand products! It then only worked badly - sometimes only product titles were translated, but not the product information. Even though we pay €20 a month for 80,000 words - which are not available!!! According to the app, our word credits are used up and we should please buy new ones. Which of course we don't want to do. For 3 weeks, the support team has been telling us "that the developers are working on it and we should be patient". We want to uninstall the app - but we are having massive problems with the hreflang tags and URLs generated for the translations - because we have temporarily deactivated several languages. Google is penalizing us massively! ETranslate helps us ZERO - so we turned on Shopify today!
I'm sorry to hear about the frustrations you've experienced with our service. Your feedback is crucial to us, and we apologize for any inconvenience caused. We understand the urgency of your situation and the impact it's having on your business. We sincerely apologize for falling short of your expectations and for any inconvenience caused. Your satisfaction is our priority, and we're committed to regaining your trust. One of our team members is currently in contact with you to resolve the problem you are experiencing. Your kind response and cooperation are greatly appreciated. Should you have any further concerns or require assistance, please don't hesitate to reach out. Thank you for bringing these issues to our attention, and we appreciate your patience and understanding. Sincerely, Nona|Etranslate Team
Jan. 31, 2024
I found that there was a problem with some of the translated content, so I contacted their technical team to resolve it. At first they said they would reply to me within 12-24 hours. Then no reply was received. I contacted them again and they still said they would reply within 12-24 hours. Again no reply. When I contacted them today, they still kept me waiting. And they told me that their technical team has been looking for a solution for the past half month, but they haven't found it yet! ! No solution for half a month! ! ! ! A bit ridiculous! !
Jan. 25, 2024
when overpass the words limit. they bill you 10$ per 30 000 words. THEY NEVER WRITE IT ON THE PLANS PRICE. it's a scam. after they dont refund you on your card but on "app credits". very annoying. you have to escape it.
I appreciate you taking the time to share your feedback, and I'm sorry to hear about the challenges you've encountered. Your experience is important to us, and we'd like to address your concerns. I understand your frustration with the unexpected charges related to exceeding the word limit, and we sincerely apologize for any confusion. To provide more clarity, we acknowledge that the details about these charges were not explicitly outlined in our plans, and we're working to rectify this communication gap. Regarding the refund issued in app credits, our records indicate that we haven't received the charge on our end, leading to the credit refund. We understand this may not be ideal, and we apologize for any inconvenience caused. To address your concerns further and explore alternative solutions, I recommend reaching out to Shopify support team. They can offer assistance, provide more information on the refund process, and discuss options tailored to your preferences. Your satisfaction is our priority, and we would appreciate the opportunity to resolve this matter for you. If you have any questions or need further assistance, please contact our support team, or reach out to Shopify support for additional insights into the refund process. Thank you for your understanding, and we look forward to the opportunity to assist you further. Best regards, Mariadel / Etranslate Customer Support
April 8, 2024
8-04.2024: Adding more problems that we encountered with this app: We were surprised that we stop selling in one of the countries and surprise! this app messed up all the translations again and the color options, everything! Of course we were not selling, the website is totally bugged with wrong translations and no option for the products. This app made us lose so much money already, this is insane how bad it is. I wisj I knew this before I invested some much time in translations with this app. Run away from them. We are considering changing app even if this means a huge amount of work. I am editing my review: this week I started to face some problems, 1st I could not upload pictures, it took them 2 days to find a work around, which is ok, but the upload through the app still does not work. Later the same week, all my manual translation just disappeared!!! We are running a business in several markets and just like that the translations disappear! Can you imagine the impact that this has on an e-comm company?! The amount of work that this represents is huge and now we are worried that this will happen again. This isn't a reliable service and we cannot operate a business in such an unstable app. Old version: Works most of the times quite well. Sometimes there are some glitches and the support is not always soling the problem, but overall I would say for a free plan it does a lot and it is the best option that I found to translate my website in several markets. The function to translate pictures and images is awsome!
Thank you for sharing your feedback! We sincerely apologize for the recent challenges you faced with our app and appreciate your valuable feedback. Regarding the picture upload and manual translation issues, we're actively working on permanent solutions. Our development team is addressing the picture upload problem, and we're investigating the cause of the manual translation disappearance to prevent any recurrence. Your concerns are taken seriously, and we're committed to providing a more stable and reliable service. We apologize for any inconvenience and appreciate your understanding as we work to improve. -Belle
Dec. 30, 2023
My experience with this app has been highly disappointing. Despite opting for the highest plan, the translations provided are often outdated and incomplete for various countries. The promised auto-update feature is non-functional, forcing me to manually synchronize content daily across 20 countries. Despite reaching out to customer service over 50 times, the issue persists, with the response consistently claiming their developers are addressing it. Recently, the app introduced an update limiting the number of words that can be translated without additional payment, a significant drawback not disclosed during subscription. This, coupled with an exorbitant monthly fee, makes the overall service feel like a rip-off. I am effectively paying for a service that falls short of its promises and now comes with additional restrictions on translations. I strongly advise others to avoid the hassle and explore alternative solutions.
We sincerely apologize for the disappointment you've faced with our app. Your feedback about outdated translations and the non-functional auto-update feature is invaluable, and we're actively addressing these issues with our development team. Regarding the recent update on word limits, we apologize for any oversight in communication. Your concerns are noted, and we're working to improve transparency about updates affecting our users. We understand the frustration, and we're committed to making things right. If you're open to it, please reach out to us at so we can discuss your specific concerns and work towards a resolution. Thank you for your patience, and we hope to have the opportunity to improve your experience. Best regards, Maiadel // Etranslate Customer Support
Dec. 22, 2023
service client inutile, le glossaire ( qui m'est necesseraire) ne fonctionne pas , 2 mois a essayer de trouver une solution avec le service client , pour rien. a chaque fois je dois leur réexpliquer le problème , on me dit que l'on me recontactera sous x jours , on ne me recontacte jamais, et quand je le fais on ne m'apporte aucune solution.. en gros on paie pour un service qui ne fonctionne pas. très mécontente!
Bonjour à tous, Nous nous excusons sincèrement pour la frustration et les désagréments que vous avez subis avec notre service clientèle et les problèmes que vous avez rencontrés avec la fonction glossaire. Nous comprenons l'importance d'un service fonctionnel et regrettons profondément de ne pas avoir répondu à vos attentes. 😥 Vos commentaires nous sont précieux et nous tenons à vous assurer que nous prenons cette question au sérieux. Nous recherchons activement la cause profonde du problème afin de mettre en œuvre une solution permanente. Nous reconnaissons que le retard important dans la résolution du problème et le manque de communication efficace de notre part n'ont pas été à la hauteur des normes de service que nous nous efforçons de fournir. 🌹 Une fois encore, nous vous présentons nos excuses pour les désagréments que vous avez subis et nous nous engageons à faire en sorte que vos préoccupations soient résolues de manière satisfaisante. Nous vous remercions d'avoir porté ce problème à notre attention et nous apprécions votre patience pendant que nous nous efforçons de rectifier la situation. 🤗 Si vous avez d'autres détails à nous communiquer ou d'autres préoccupations, n'hésitez pas à nous contacter directement. 😊💓 Je vous prie d'agréer, Madame, l'expression de mes salutations distinguées, Sophie | Etranslate Support
Dec. 15, 2023
not good
Hello there, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience fell short of your expectations, and we appreciate your honesty. We understand that everyone's perspective is unique, and we would love the opportunity to learn more about your specific concerns. Your insights are crucial for us to identify areas for improvement and ensure a better experience for all our customers. If you could provide more details about what aspects you found lacking or what issues you encountered, we would be grateful. Our goal is to address any issues promptly and make the necessary improvements to enhance our service/product. We are committed to providing the best possible experience for our customers, and your feedback is invaluable in helping us achieve that. We hope you'll consider giving us another chance to meet or exceed your expectations in the future. Thank you for your time and consideration. Best regards, Mariadel 🌟 Etranslate Customer Support
Oct. 23, 2023
It crashed my store. It's not working. Translated only few words. DO NOT RECOMMEND
Hello there, We apologize for the inconvenience you experienced with our service, and we genuinely appreciate your feedback. We understand how critical it is for our service to work seamlessly with your store, and we're sorry to hear that it caused issues and only partially translated the content. 😥 Our team is committed to resolving these issues and ensuring that your experience improves. We take your feedback seriously and will investigate the matter thoroughly to prevent any recurrence. If you're open to it, we'd appreciate the opportunity to connect with you directly to understand the specific issues you encountered and work towards a solution. Please reach out to our support team, and we'll do our best to address your concerns promptly. Thank you for bringing this to our attention, and we hope to have the chance to make things right and provide you with a better experience in the future. 🌻 Best regards, Sophie|Etranslate Team
Sept. 4, 2023
This app only translates 1000 products, I asked the developers to increase the limits, but they just don't care about the needs of the customers.
Hello there, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the current limit on product translations. We understand that this may not meet the needs of all our customers, and we are continuously working to improve our app and cater to our users' needs. We appreciate your suggestion and will take it into consideration for future updates. Please don't hesitate to contact us if you have any further concerns or feedback. Best regards, Sophie|Etranslate Team
Sept. 1, 2023
Their currency converter for Euro doesn't show the right price for EU countries whereas others work with no issue. I contacted them regarding the issue, and they said that they will look into it if I grant them access to my website. They send invitations with unnecessary access request such as Orders, Customers, Discounts which they do NOT need access to fix the issue. When I choose not to grant these permissions, they basically tell me that they cannot fix it. It's important to be cautious because these apps may collect your data and either use it or sell it to third-party organizations to generate revenue. I strongly advise against providing access to your private data.
Hello There, We apologize for the inconvenience caused by the malfunctioning currency converter. We would like to offer our assistance in resolving the issue promptly. We understand that our team may require access to investigate the issue, however, we apologize for any confusion caused by our representative's request for unnecessary access to Orders, Customers, and Discounts. Rest assured that we will take appropriate action regarding this matter.💗 We have sent you a new access request that only requires the necessary information to resolve the issue. We have also sent you an email for further discussion on the matter. We hope to resolve this issue and reconnect with you soon. Thank you for considering Etranslate as your translation partner, and we assure you of our commitment to providing timely and professional assistance. Best regards, Nona|Etranslate Team
July 17, 2023
This app is rubbish, I chose the 19.99 per month plan. As a result, the translation language can never be accessed, no matter how to shut down and restart, or refresh. Image translation can only translate media sources, not details pages. Asking customer service is a waste of time. They don't listen to what the customer's question is and answer it randomly. I'm so annoyed at wasting an afternoon of my time. The bill is still there after uninstalling it. I am currently contacting Shopify to cancel the bill
Thank you for bringing this issue to our attention. We apologize for the inconvenience and frustration you experienced with our translation app. We take customer feedback seriously and will work to address the issues you mentioned, including improving our customer service. We understand that you are seeking to cancel the bill through Shopify and we will ensure that this is processed promptly. Again, we apologize for any inconvenience caused and appreciate your feedback. -nona
June 21, 2023
The translation doesn't work and whenever I contact support, they always talk about paid plans Very bad app
Thank you for your feedback about your experience with the app. We apologize for any frustration you may have experienced with the translation feature and the support team. We understand that paid plans may not be the best option for everyone, and we do offer manual translation options and auto-coverage that automatically cover the website content that has no translation added. We want to ensure that you have the best experience possible with our app, and we encourage you to contact our support team again to discuss the best package for your needs and to address any misconceptions. We appreciate your understanding and hope that you will give us a second chance to provide you with a better experience. -Nona
June 16, 2023
Support is not helpful and have no constructive solutions for you. Our shop in germany in google is now transplate in english and the support dont solve that problem. For every shop owner loosing money
I'm sorry to hear that you had a negative experience with our support team. We take all customer feedback seriously and will investigate this issue to ensure that it doesn't happen again in the future. We understand that having your shop in Germany translated into English is important for your business, and we did work and we did find a constructive solution as we are here helping each other business, I hope those help with your concern and business also. Thank you for bringing this to our attention, looking forward to your response and sharing your new experience will be really grateful for your kind words it helps us a lot. -Nona