Langwill：AI Language Translate
Shopify Language Translation App- Translate Shopify store
Rating
4.6
feedback
611
chart
#2,641
All reviews
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Sept. 4, 2023
This app only translates 1000 products, I asked the developers to increase the limits, but they just don't care about the needs of the customers.
Hello there, Thank you for sharing your feedback with us. We apologize for any inconvenience caused by the current limit on product translations. We understand that this may not meet the needs of all our customers, and we are continuously working to improve our app and cater to our users' needs. We appreciate your suggestion and will take it into consideration for future updates. Please don't hesitate to contact us if you have any further concerns or feedback. Best regards, Sophie|Etranslate Team
Sept. 1, 2023
Their currency converter for Euro doesn't show the right price for EU countries whereas others work with no issue. I contacted them regarding the issue, and they said that they will look into it if I grant them access to my website. They send invitations with unnecessary access request such as Orders, Customers, Discounts which they do NOT need access to fix the issue. When I choose not to grant these permissions, they basically tell me that they cannot fix it. It's important to be cautious because these apps may collect your data and either use it or sell it to third-party organizations to generate revenue. I strongly advise against providing access to your private data.
Hello There, We apologize for the inconvenience caused by the malfunctioning currency converter. We would like to offer our assistance in resolving the issue promptly. We understand that our team may require access to investigate the issue, however, we apologize for any confusion caused by our representative's request for unnecessary access to Orders, Customers, and Discounts. Rest assured that we will take appropriate action regarding this matter.💗 We have sent you a new access request that only requires the necessary information to resolve the issue. We have also sent you an email for further discussion on the matter. We hope to resolve this issue and reconnect with you soon. Thank you for considering Etranslate as your translation partner, and we assure you of our commitment to providing timely and professional assistance. Best regards, Nona|Etranslate Team
July 17, 2023
This app is rubbish, I chose the 19.99 per month plan. As a result, the translation language can never be accessed, no matter how to shut down and restart, or refresh. Image translation can only translate media sources, not details pages. Asking customer service is a waste of time. They don't listen to what the customer's question is and answer it randomly. I'm so annoyed at wasting an afternoon of my time. The bill is still there after uninstalling it. I am currently contacting Shopify to cancel the bill
Thank you for bringing this issue to our attention. We apologize for the inconvenience and frustration you experienced with our translation app. We take customer feedback seriously and will work to address the issues you mentioned, including improving our customer service. We understand that you are seeking to cancel the bill through Shopify and we will ensure that this is processed promptly. Again, we apologize for any inconvenience caused and appreciate your feedback. -nona
June 3, 2023
This is literally the worst app ever. We translate into Japanese and we know that the AI translations are usually wrong so we translated the entire website manually. However, since the begining of this year (2023) the app has been acting weird like there is a bug in the system or something. We manually translate everything meaning there should be no errors, however when we click save, the translation appears at a totally random place on our website that we did NOT put it! We have reached out to customer service multiple times and they have not been able to solve our problem. Everytime all they say it "we need to talk to the developers" then after a couple days they get back to me resolving that one text or one page that was an error without fixing the ACTUAL problem so everytime we even touch the app our whole website gets messed up and past translations that were correct before disappear somewhere or a random translation ends up in the craziest places on our website. Since we do manual translation, all we asked customer service to do was to just simply TRANSLATE/MIRROR exactly what we type. After struggling with this for months and months and getting super frustrated, but thinking that all the work we did on the manual translations is gone, we decided to give up on this app because it is hopeless.
Hello there, I'm sorry to hear about your negative experience with the app. It sounds like you've been dealing with a frustrating issue for quite some time. It's understandable that you would feel frustrated and disappointed with the app's performance. Have you considered trying a different translation app to see if it can provide better results? It might also be worth reaching out to the app's developers again to see if they can provide a more permanent fix for the issue you're experiencing. Ultimately, I hope you're able to find a solution that works for you and your website's translation needs. Best Regards, Sophie | Etranslate Support
April 5, 2023
My experience is so bad i am facing an issue and i sent alot of emails to support team first they replied that this issue is not in our end you should talk to theme support team and after investigation from theme support team, i sent an email again to app team but every time i am getting the answer that our developers are still investigating and i am trying to get the solution since more then 1 month. i don't know how much time they need to resolve one query.
Dear Bocan, We apologize for the inconvenience you have experienced and understand your frustration. Our support team has thoroughly investigated the issue and determined that it is related to your theme, which falls outside the scope of our app's functionality. As a result, we have advised you multiple times to contact your theme support team for further assistance. We understand that you have been waiting for a solution for over a month, and we apologize for any delays in resolving the issue. We will continue to work with our developers to assist you as best as we can, but please note that theme-related issues are not within our direct control. We appreciate your patience and understanding in this matter, and we remain committed to resolving the issue to the best of our ability. If you have any further questions or concerns, please do not hesitate to contact our support team. Thank you for your continued support. Sincerely, Shermelia from ETranslate Support Team
Oct. 16, 2022
I have just changed my review after using this app for one week with growth plan. most of the products pages was wrongly translate or partially translate. I received only promises without any action from customer service to solve these issues, however, no action by their end. The main problem, app is not accurate, it shows that all pages were translated and actually it was not translated. I will not recommend this app to anybody except if you have a lot of time you would like to waste.
Hello FigureArt Store, Thank you for sharing your experience with us. It is our pleasure to provide the best possible service to our valued users. We deeply apologize for the inconvenience, we will keep improving our app for your better experience. Please let us know if there is anything else we can help you with, you can reach us via live chat or email, we are available 24/7 to help. Best Regards, Etranslate Team
Sept. 14, 2022
I've been writing to support for a month to fix one error, and after a month they still haven't fixed it! I pay for the Grow plan, where they offer Premium support. Disaster!
Hello AMOUR Parfums, Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern. Also, you can reach us through our email at [email protected] and also via live chat, we are available 24/7. Once again, we deeply apologize for the inconvenience that this was caused you. Best Regards, ETranslate Team
Sept. 12, 2022
The most 3rd class app ever seen on Shopify app store. The app is created just to earn money through 1st month charges i guess. This never translates complete pages and translation is only 40-50% accurate.
Hello Devshoppe, Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern. Also, you can reach us through our email at [email protected] and also via live chat, we are available 24/7. Once again, we deeply apologize for the inconvenience that this was caused you. Best Regards, ETranslate Team
Sept. 7, 2022
A l'inverse de ce qui est dit l'application ne gere pas les avis de judgeme. En plus si vous avez des article sans variantes il affichera (et traduira) les case de variantes!!!! Donc pour les produits sans variante vous aurez quand même le selecteur de variantes qui s'affichera sur les pages traduite avec marqué "Titre" et "titre par défaut". J'ai essayé de regler cela avec le SAV mais aucune solutio acceptable ne m'as été proposé si ce n'es d'exporter tout mes produits et changer cela manuellement (a refaire à chaque fois que vous faites un nouveau porduits). Pareil pour les avis, je devais les exporter, les faire passer avec une autre application pour ensuite les réinjecter dans l'app de traduction... Et naturellement opération à refaire à chaque fois... Si vous avez uniquement des produits avec des variantes et que vous n'utilisez pas judgeme pourquoi pas (même si l'interface est pas très intuitive) mais sinon fuyez
Bonjour La Magie du Naturel, Merci pour vos précieux commentaires. Nous sommes vraiment désolés d'apprendre votre récente expérience avec nous. Il est regrettable de savoir que vos attentes n'ont pas été satisfaites. Nous allons sûrement résoudre tous vos problèmes et nous assurer que vous êtes satisfait de nos services. Nous sommes disponibles 24h/24 et 7j/7, vous pouvez toujours nous contacter via le chat en direct ou par e-mail : [email protected] disponible sur votre compte. Nous affectons un responsable du support pour enquêter et résoudre votre problème. Encore une fois, je m'excuse pour la gêne occasionnée et je tiens également à vous assurer que vous êtes notre précieux utilisateur et nous veillerons à ce que vous soyez ravi de nos services. Sincères salutations Équipe d'assistance ETranslate
Aug. 22, 2022
Can not find language selector Can not find language selector Can not find language selector Can not find language selector Can not find language selector Can not find language selector Can not find language selector
Hello Dinosaurized: An Army Store, Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern. Also, you can reach us through our email at [email protected] and also via live chat, we are available 24/7. Once again, we deeply apologize for the inconvenience that this was caused you. Best Regards, ETranslate Team
July 21, 2022
i would give a zero if possible! The app is full of bugs and conflicts. When you switch a language it changes the region to some random country. Translations get misplaced and break the design layouts. I wish I could attach screenshots of how the store designs made with pagefly were broken when switching to another language. When you change to a different currency and switch it back all product prices revert to a different price than the original with no explanation from the support. wasted more than a week in solving the endless bugs and issues of the app and on top of that you have to translate third party apps manually. Auto translation and creating tasks don't work out and have to be done through support. Been asking for a refund as we have not made any use of the app and the support said it has to be done through the manager! Complete waste of time so good luck with working with an app like that!
Hello Mundogafas, Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We will keep our eyes on this kind of matter and we will make sure that this will never happen again. We are assigning a support executive to investigate this matter. If you have any other concerns, you can reach us through our email at [email protected] and also via live chat. Once again, we deeply apologize for the inconvenience that this was caused you. Best Regards, Etranslate Team
June 10, 2022
This app is buggy and customer service is very slow and not very responsive. Had to remove it. Wasted a lot of time.
Hello D2D HealthCo., Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We will keep our eyes on this kind of matter and we will make sure that this will never happen again. We are assigning a support executive to investigate this matter. If you have any other concerns, you can reach us through our email at [email protected] and also via live chat. Once again, we deeply apologize for the inconvenience that this was caused you. Best Regards, Etranslate Team
March 16, 2022
At first I thought this was great. The look of it was good and easy to use. However, it ran out of words after translating just one language. I've been talking to customer service for over 15 minutes. They told me it was too expensive to give words because Google charges them (really? why is Google Translate FREE then?!). Then the translating stopped and even after they gave me more words "as a courtesy", the app broke and wouldn't let me translate. I believe they are in China so not surprised. Find another app if you're a professional business. Not sure where all of their 5 star reviews came from. ... Fake.
Hello LOU.EARL, Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern. Also, you can reach us through our email at [email protected] and also via live chat, we are available 24/7. Once again, we deeply apologize for the inconvenience that this was caused you. Best Regards, Shermelia | Etranslate
March 16, 2022
Lier, it will cost $2 per 10,000 words, only free for first 300k words, they only told this after you chat with them
Hello GiftInOne, Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern. Also, you can reach us through our email at [email protected] and also via live chat, we are available 24/7. Once again, we deeply apologize for the inconvenience that this was caused you. Best Regards, Shermelia | Etranslate
June 13, 2022
I installed Etranslate app in Dec 2021, and if I rate Etranslate app 1 month ago, I will rate it 5 stars, because Etranslate app was very useful. Auto-translate worked well, also I can translate manual, and the auto-switch language based on geolocation made customers easier to view our site. Also, the support team helps me with many things in online conversation 24/7. Anything about Etranslate is perfect until 5 days ago when I need to update a new version following an App request. - the auto-switch language does not work. I emailed the support team 2 times ( 8 days and 6 days ago) but nobody replies to me. I request support in 24/7 conversation, she told me "the auto-switch language function is supported to automatically change the language according to the browser language" - not by geolocation. But I still see Etranslate's description that "Etranslate allows to auto-switch language and currency based on visitors' geolocation. Let customers shop seamlessly" on the Shopify app store. - I bought 30.000 words, but just 7 minutes later, my credit only is 10.000 words, and 2 minutes later, just is 800 words although I turn off all auto-translate. I ask in 24/7 conversation at that moment, she told me she will check Etranslate dev but nothing happened although 7 days have passed.
Hi Tiny Ink, We are so sorry that we didn't bring you a good user experience! There is already an agent who contacted you to solve your issue, looking forward to your reply! Deeply apologize to you again! Best regards, ETranslate team
Dec. 26, 2021
Inconvenient to use also seems to be not free Every time you click on the link for more credits it opens a chat window with a representative who does not quite understand what you want
Hello slazenger watches שעוני שלזינגר Thanks for your valuable feedback. We are truly sorry to hear about your recent experience with us. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are available 24/7,You can always contact us via the live chat or email: [email protected] available on your account. We are assigning a support executive to investigate and resolve your concern. Once again, I apologize for the inconvenience caused to you and also want to assure you that you are our valued user and we will ensure that you will be delighted with our services. Best Regard Etranslate Support Team
Dec. 22, 2021
Not working app. I do not recommend this app. Yes it is free, but not working. Waste of my time sorry
Hello NowShopFun Thanks for your valuable feedback. We are truly sorry to hear about your recent experience with us. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are available 24/7,You can always contact us via the live chat or email: [email protected] available on your account. We are assigning a support executive to investigate and resolve your concern. Once again, I apologize for the inconvenience caused to you and also want to assure you that you are our valued user and we will ensure that you will be delighted with our services. Best Regard Etranslate Support Team
Feb. 15, 2021
the site leaves snippets all over the page when cropping it and I have not been able to solve the problem, also the language change icon remains where it had left it after removing the app
April 16, 2020
I do not recommend it at all! They installed malware on my website and it was not easy to clean. I found out because of google ads warning. I do not know if it is the responsibility of the app or who but it has given me problems.
Update: The malware issue is a false positive of Google ads for our language selector. We have updated our Translation selector. Now you need to add the code to your theme to enable this feature. So there won't any malware/adware issues anymore because the language selector will be considered as a native plugin, not third-party software.