Langwill: Language Translate
Shopify language translator,Shopify translate,currency
Rating
4.6
feedback
1,221
chart
#2,530
All reviews
Rating Breakdown
Review RSS Feed
June 3, 2023
This is literally the worst app ever. We translate into Japanese and we know that the AI translations are usually wrong so we translated the entire website manually. However, since the begining of this year (2023) the app has been acting weird like there is a bug in the system or something. We manually translate everything meaning there should be no errors, however when we click save, the translation appears at a totally random place on our website that we did NOT put it! We have reached out to customer service multiple times and they have not been able to solve our problem. Everytime all they say it "we need to talk to the developers" then after a couple days they get back to me resolving that one text or one page that was an error without fixing the ACTUAL problem so everytime we even touch the app our whole website gets messed up and past translations that were correct before disappear somewhere or a random translation ends up in the craziest places on our website. Since we do manual translation, all we asked customer service to do was to just simply TRANSLATE/MIRROR exactly what we type. After struggling with this for months and months and getting super frustrated, but thinking that all the work we did on the manual translations is gone, we decided to give up on this app because it is hopeless.
Hello there, I'm sorry to hear about your negative experience with the app. It sounds like you've been dealing with a frustrating issue for quite some time. It's understandable that you would feel frustrated and disappointed with the app's performance. Have you considered trying a different translation app to see if it can provide better results? It might also be worth reaching out to the app's developers again to see if they can provide a more permanent fix for the issue you're experiencing. Ultimately, I hope you're able to find a solution that works for you and your website's translation needs. Best Regards, Sophie | Etranslate Support
May 23, 2023
The worst application I've used so far. First of all, it doesn't work well, there are always problems because I lost 200 euros because I added that it automatically changes currency and it converted 125 euros into 0.1 nok, the worst possible application, I wouldn't recommend it to anyone, not even to my worst friend
Dear Memory Frame, Hello there, Thank you for sharing your valuable feedback with us. We sincerely apologize if our service did not meet your expectations. We would greatly appreciate it if you could kindly provide us with details about what went wrong and how we can contribute to improving our services. If there are any unresolved issues, please do not hesitate to inform us, so we can promptly address them and turn your experience with our app around. We want you to know that we are more than happy to arrange a conversation between you and our team to discuss your feedback. Simply reply to this email to let us know your availability. Your opinions and suggestions are of great importance to us, and we are eager to hear them. 😊 We are fully committed to your success, and we constantly strive to become a better fit for your business's goals and standards. Wishing you a fantastic day!~ 🌹 Best regards, ETranslate support team
May 19, 2023
Do not use this app App will mess your tags! After translate 1000 products deleted all tags!!!!!!!
Dear REZOIA, I want to express my gratitude for your valuable feedback provided through our recent survey. Your input is highly appreciated, and we take your concerns seriously. I apologize for the inconvenience caused by the deletion of your tags while using our app to translate 1,000 products. We understand the frustration this has caused and are committed to preventing similar incidents in the future. Measures have been implemented to address the issue, and we are actively working on a solution to restore any lost tags promptly. Enhancing our app's functionality and meeting your evolving needs is our priority. Although the current product syncing capacity is limited to 1,000 products, rest assured that we are continuously working on new features and improvements to expand this capability. Our aim is to offer a more comprehensive solution that accommodates a wider range of products. Your feedback is instrumental in guiding our ongoing efforts to improve the app and provide a seamless experience. We greatly appreciate your openness in sharing your thoughts. Your concerns have been forwarded to our development team, and we are actively working on addressing them. I sincerely apologize for any inconvenience caused by the loss of your tags. We value your business and the trust you have placed in us. Rest assured, we are fully committed to rectifying the situation and ensuring an enhanced experience for you. If you have any further questions or require additional support, our dedicated team is ready to assist you. Thank you again for your feedback and understanding. Your continued support is greatly appreciated, and we eagerly anticipate delivering an app that is more reliable and feature-rich in the future. Best regards, ETranslate support team
April 18, 2023
Do not use this app! App will mess your tags! After translate 3200 products deleted all tags!!!!!!!
Thank you for sharing your thoughts with us. We apologize if our service fell short of your expectations. We value your feedback on your experience, and we appreciate you letting us know if something went wrong. Please know that we appreciate the opportunity to work with you to fix this matter, and we are ready to answer any questions or address any concerns you may have. We would like to hear your thoughts and opinions. We are dedicated to your success with the ETranslate app, and we are always seeking to develop so that we are a better fit for your business's goals and expectations. Have a wonderful day! Best regards, ETranslate Customer Service
April 5, 2023
My experience is so bad i am facing an issue and i sent alot of emails to support team first they replied that this issue is not in our end you should talk to theme support team and after investigation from theme support team, i sent an email again to app team but every time i am getting the answer that our developers are still investigating and i am trying to get the solution since more then 1 month. i don't know how much time they need to resolve one query.
Dear Bocan, We apologize for the inconvenience you have experienced and understand your frustration. Our support team has thoroughly investigated the issue and determined that it is related to your theme, which falls outside the scope of our app's functionality. As a result, we have advised you multiple times to contact your theme support team for further assistance. We understand that you have been waiting for a solution for over a month, and we apologize for any delays in resolving the issue. We will continue to work with our developers to assist you as best as we can, but please note that theme-related issues are not within our direct control. We appreciate your patience and understanding in this matter, and we remain committed to resolving the issue to the best of our ability. If you have any further questions or concerns, please do not hesitate to contact our support team. Thank you for your continued support. Sincerely, Shermelia from ETranslate Support Team
Feb. 19, 2023
I installed the app twice, but unfortunately it´s impossible to open it. I haven´t had this problem with any other app in my store. Very disapointing.
Hello, there! Thank you for taking the time to share your thoughts with us. We apologize if you have any problems installing our app. It would be wonderful if you could tell us what went wrong and how we can help you. We would be delighted to discuss the situation with you and our team in order to address your feedback and resolve the issue as soon as possible, and you can let us know by replying to our message or contacting our customer service. We'd like to hear your ideas and suggestions. We are dedicated to your success at Etranslate, and we are constantly striving to improve so that we are a better fit for your company's goals and expectations. Have a great day! Sincerely, Etranslate Support Team
Feb. 7, 2023
Very bad service, never use this app again, the service read your all requests but doesn't reply one words. DISAPPOINTED!
Dear Peakrose, I apologize for the delay in responding to your recent inquiry. I understand that prompt and professional customer service is important to you, and I deeply regret that I was not able to provide that level of service in this instance. Please allow me to explain the situation. Our support team has been experiencing an unprecedentedly high volume of tickets, and as a result, response times have been longer than usual. I understand that this delay may have caused frustration and inconvenience, and I would like to offer my sincerest apologies. I would like to assure you that we are doing everything in our power to address the backlog and to provide the best possible customer experience. I am personally committed to resolving your issue as quickly as possible and to providing the high level of customer service that you deserve. If you would like to discuss your experience further or if there is anything else I can assist you with, please do not hesitate to reach out. Thank you for your understanding and your continued support. I look forward to the opportunity to serve you better in the future. Sincerely, Etranslate Support Team.
Jan. 26, 2023
I've never had so much trouble with an app until I used this one. After uninstalling the app 3 times in a row it still appears at the bottom of my website. I don't know how to work with website codes and it looks like this is in the code. Someone help me please!
Hi MKSHOP, Hi there, I hope you are doing well. I want to inform you that if the app is uninstalled without disabling the language switcher, it will still be present in your shop. We have attempted to remove the selector from our end, but since the app has been uninstalled, we no longer have access to delete the codes. Please, kindly re-install the app so that we can regain access and remove all codes from your theme. Please let us know through the customer support chat once you have re-installed it, and we will assist you promptly. Thank you and have a good day! Sincerely, Etranslate Support Team
Jan. 6, 2023
I've never had so many problems with apps, just with this one!!!!!!!!!!!!!!!!!!!!!! If I had known about these issues, I would never have installed this app. Now I'm not deleting it because it changed the code in my store theme!!! I don't have much free time to deal with the theme code. When I do everything according to the instructions, a window appears at the bottom of the site that says: Error Liquid: could not find fragments of assets/etranslate-language-switch-control.liquid Error Liquid: could not find fragments of assets/etranslate-rtl.liquid And this is visible to customers. I've been trying to delete this app for the third day and I can't, no one from the support service wants to help me!
Hi soeja, I apologize for the inconvenience you experienced when trying to get support from our team. It's never our intention to leave a customer feeling unsupported, and I'm sorry if that was your experience. We value all of our customers and strive to provide the best possible support. Our team, in fact assist you with your concerns and request. If you would like to discuss the matter further and see if there is anything we can do to resolve the issue, please don't hesitate to contact us. We are here to help. Thank you for bringing this to our attention. Sincerely, Etranslate team
Dec. 14, 2022
It worked well for a few days. However the automatic updates didn't work. The customer service experience is awful. The bottom line is i have to translate everything manually in their app....what's the point??!!!!
Nov. 24, 2022
This app is completely trash; even the so-called they call AI is also useless. We found thousands of errors on our website after installing just one language. You have to solve all the errors manually, or you have to hire an expensive team of developers to solve all the errors. Their customer support is really awful. They will only note the error you're facing and inform you to be contacted in 24 hours, but you'll not be contacted, nor will the problem be solved even if you've purchased the most expensive plan from their list. I wish there could be an option to submit 0 star because a 1-star review will still be a good appreciation to them. I wasted $16 because there was no trial for a premium plan. Yesterday night I received an email from google search console stating my website has 1000+ 404 errors, this app generated 1000+ links on our website, and all links are causing problems in our website SEO as well. One more thing i would like to mention here, 5 days ago i asked their customer support so solve some of the errors in their app, and they reset their application for us. All the work which was done by our developer and translator specialist was lost after resetting the app by them. I asked them about this and what their answer was. "Sorry, I do apologize for the inconvenience," and done.
Oct. 16, 2022
I have just changed my review after using this app for one week with growth plan. most of the products pages was wrongly translate or partially translate. I received only promises without any action from customer service to solve these issues, however, no action by their end. The main problem, app is not accurate, it shows that all pages were translated and actually it was not translated. I will not recommend this app to anybody except if you have a lot of time you would like to waste.
Hello FigureArt Store, Thank you for sharing your experience with us. It is our pleasure to provide the best possible service to our valued users. We deeply apologize for the inconvenience, we will keep improving our app for your better experience. Please let us know if there is anything else we can help you with, you can reach us via live chat or email, we are available 24/7 to help. Best Regards, Etranslate Team
Sept. 14, 2022
I've been writing to support for a month to fix one error, and after a month they still haven't fixed it! I pay for the Grow plan, where they offer Premium support. Disaster!
Hello AMOUR Parfums, Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern. Also, you can reach us through our email at [email protected] and also via live chat, we are available 24/7. Once again, we deeply apologize for the inconvenience that this was caused you. Best Regards, ETranslate Team
Sept. 12, 2022
The most 3rd class app ever seen on Shopify app store. The app is created just to earn money through 1st month charges i guess. This never translates complete pages and translation is only 40-50% accurate.
Hello Devshoppe, Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern. Also, you can reach us through our email at [email protected] and also via live chat, we are available 24/7. Once again, we deeply apologize for the inconvenience that this was caused you. Best Regards, ETranslate Team
Sept. 7, 2022
A l'inverse de ce qui est dit l'application ne gere pas les avis de judgeme. En plus si vous avez des article sans variantes il affichera (et traduira) les case de variantes!!!! Donc pour les produits sans variante vous aurez quand même le selecteur de variantes qui s'affichera sur les pages traduite avec marqué "Titre" et "titre par défaut". J'ai essayé de regler cela avec le SAV mais aucune solutio acceptable ne m'as été proposé si ce n'es d'exporter tout mes produits et changer cela manuellement (a refaire à chaque fois que vous faites un nouveau porduits). Pareil pour les avis, je devais les exporter, les faire passer avec une autre application pour ensuite les réinjecter dans l'app de traduction... Et naturellement opération à refaire à chaque fois... Si vous avez uniquement des produits avec des variantes et que vous n'utilisez pas judgeme pourquoi pas (même si l'interface est pas très intuitive) mais sinon fuyez
Bonjour La Magie du Naturel, Merci pour vos précieux commentaires. Nous sommes vraiment désolés d'apprendre votre récente expérience avec nous. Il est regrettable de savoir que vos attentes n'ont pas été satisfaites. Nous allons sûrement résoudre tous vos problèmes et nous assurer que vous êtes satisfait de nos services. Nous sommes disponibles 24h/24 et 7j/7, vous pouvez toujours nous contacter via le chat en direct ou par e-mail : [email protected] disponible sur votre compte. Nous affectons un responsable du support pour enquêter et résoudre votre problème. Encore une fois, je m'excuse pour la gêne occasionnée et je tiens également à vous assurer que vous êtes notre précieux utilisateur et nous veillerons à ce que vous soyez ravi de nos services. Sincères salutations Équipe d'assistance ETranslate
Oct. 2, 2022
The customer service is annoying and not helping fast enough. My problems are not solved unless I spam them with questions. Bizarre.
Hello Trendyo Oslo, Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern. Also, you can reach us through our email at [email protected] and also via live chat, we are available 24/7. Once again, we deeply apologize for the inconvenience that this was caused you. Best Regards, ETranslate Team
Aug. 22, 2022
Can not find language selector Can not find language selector Can not find language selector Can not find language selector Can not find language selector Can not find language selector Can not find language selector
Hello Dinosaurized: An Army Store, Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern. Also, you can reach us through our email at [email protected] and also via live chat, we are available 24/7. Once again, we deeply apologize for the inconvenience that this was caused you. Best Regards, ETranslate Team
July 21, 2022
i would give a zero if possible! The app is full of bugs and conflicts. When you switch a language it changes the region to some random country. Translations get misplaced and break the design layouts. I wish I could attach screenshots of how the store designs made with pagefly were broken when switching to another language. When you change to a different currency and switch it back all product prices revert to a different price than the original with no explanation from the support. wasted more than a week in solving the endless bugs and issues of the app and on top of that you have to translate third party apps manually. Auto translation and creating tasks don't work out and have to be done through support. Been asking for a refund as we have not made any use of the app and the support said it has to be done through the manager! Complete waste of time so good luck with working with an app like that!
Hello Mundogafas, Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We will keep our eyes on this kind of matter and we will make sure that this will never happen again. We are assigning a support executive to investigate this matter. If you have any other concerns, you can reach us through our email at [email protected] and also via live chat. Once again, we deeply apologize for the inconvenience that this was caused you. Best Regards, Etranslate Team
July 11, 2022
App never properly translated anything. I used the free trial to test it out, never worked. Contacted tech support (extremely difficult), never replied. This is a scam.
Hello SULK GALLERY, Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. It is unfortunate to know that your expectations were not met. Hence we would like to discuss this further with you. We will surely get all your issues resolved and ensure that you are delighted with our services. We are assigning a support executive to investigate and resolve your concern. Also, you can reach us through our email at [email protected] and also via live chat, we are available 24/7. Once again, we deeply apologize for the inconvenience that this was caused you. Best Regards, Etranslate Team
June 10, 2022
This app is buggy and customer service is very slow and not very responsive. Had to remove it. Wasted a lot of time.
Hello D2D HealthCo., Thank you for your valuable feedback. We're sorry to hear you had a frustrating experience, but we really appreciate you bringing this issue to our attention. We will keep our eyes on this kind of matter and we will make sure that this will never happen again. We are assigning a support executive to investigate this matter. If you have any other concerns, you can reach us through our email at [email protected] and also via live chat. Once again, we deeply apologize for the inconvenience that this was caused you. Best Regards, Etranslate Team