Langwill：AI Language Translate

Thank you so much for taking the time to send us your amazing review! We are very glad that you're happy with the app. We really appreciate your feedback. We will always try to provide the best user experience. Please feel free to send us a message anytime about anything related to Langwill. We are available 24/7 to provide support. Thank you again! Emma Langwill Customer Support Team of Channelwill

Hi Jannek Gordon, I’m really sorry to hear about your experience, and I completely understand how frustrating this must have been for you. It was never our intention to cause confusion or make the process feel unfair. I want to sincerely apologize for the unexpected charges and the lack of clarity around the translation feature. Your feedback is incredibly important, and we’re taking it seriously as we work on improving both the app and how we communicate pricing. With our previous conversation through customer service, we were able to walk you through the words that needed to be translated and explain how much word credit was required in total. We also customized a word credit package specifically for your needs to help reduce the cost as much as possible. To make this right, we’ve processed a refund of $194 to your account. Once completed on your end, you should see the amount reflected in your original payment method shortly. We hope that through our communication, we are now on the same page and everything has been clearly and comprehensively explained. We truly apologize for how this situation made you feel, and we appreciate your patience in giving us the chance to correct it. If there’s anything else we can do for you, please don’t hesitate to let us know.❤️ Looking forward for your reply. ❤️

Merci d'avoir pris le temps de nous envoyer vos 5 étoiles ! Nous sommes ravis que vous soyez satisfaits de l'assistance que vous avez reçue. Nous apprécions vraiment vos commentaires. Nous ferons toujours de notre mieux pour améliorer l'expérience des utilisateurs de l'application. N'hésitez pas à nous envoyer un message à tout moment si vous avez des questions ou des suggestions. Nous sommes disponibles 24 heures sur 24 et 7 jours sur 7 pour vous aider. Nous vous remercions encore une fois ! Emma Langwill Customer Support Team of Channelwill

Thank you so much for the 5 stars! 🌟 We are glad that you are happy with the support and service. We appreciate you taking the time to send a very valuable feedback. We are committed to continue to be consistent in providing the best user experience. Please feel free to send us a message if you require any form of support. We're available 24/7 to help out. 😊👍 Thanks again! Emma Langwill Customer Support Team of Channelwill

Thank you so much for your kind words! We're thrilled to hear that you love the app and had a great experience with our customer service. Your support means a lot to us! 💙 Thank you for choosing Langwill! Best Regards, Kim|Langwill Support Team

Thank you so much for the kind words! We're thrilled to hear that Sophie and our support team have been able to assist you with your translations. We'll be sure to pass along your thanks to Sophie. If you ever need help again, don’t hesitate to reach out! 😊 Best Regards, Kim|Langwill Support Team

Thank you for your kind words! We're glad to hear that Nova was able to assist you promptly and clearly. We completely understand that decisions often require team input, and we’d be happy to support you and your team further if needed. We hope to have the opportunity to work together in the future! Thank you for choosing Langwill~ Best Regards, Kim|Langwill Team

Hi Gidion,❤️ This is Nova again from Langwill Suppport Team of Channelwill. 💕Thank you for your thoughtful review and for sharing your experience with the app. We’re really glad to hear that I was able to help you get everything set up and running smoothly.❤️ We’re always looking for ways to improve, so if there’s anything we can do to make your experience even better, please don’t hesitate to let us know. Your feedback means a lot to us. ❤️ Thanks again for your support! ☺️

Hello there, This is Sophie from Langwill Support. Thank you so much for your feedback and for using our app! 💞 We're glad to hear you find the app helpful. We also appreciate your note about the UI being a bit confusing when updating content on the site. We're continuously working to improve the user experience, and your insights are incredibly valuable in helping us do that. If you have specific suggestions or examples of where the UI felt unclear, we'd love to hear them. Your input can help us make improvements that benefit all users. Thanks again for taking the time to share your thoughts! 🌹 Best Regards, Sophie|Langwill Customer Support

Hello Felix, This is Sophie again from Langwill Support. Thank you for taking the time to write your feedback! 🌻 We greatly appreciate the initiative to complete our survey. It's an honor for us to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share. Best Regards, Sophie|Langwill Customer Support

Thank you so much for taking the time to leave an amazing review! We're very glad to hear that you are happy with the app and the customer support. We really appreciate your feedback, we promise to continue to provide high standards in user experience from the platform. Feel free to contact us anytime as you may require support or if you have questions and suggestions. We are available 24/7 to provide assistance. Thank you again! Best regards, Emma Langwill Customer Support Team

Dear Chris, I hope you're having a great day! We sincerely appreciate you taking the time to leave a review rating for our app. We understand that encountering issues with an app can be frustrating, and we truly regret any confusion or inconvenience this may have caused. Our goal is to ensure that every user gets the best possible experience, and we’d love the opportunity to address any concerns you have. If the issue you faced was related to some texts on your page not being translated to German, we’d be happy to guide you through the setup and functionality to ensure you’re getting the most out of our app. If you’re open to it, our support team is ready to assist you one-on-one and walk you through any challenges you may have faced. Would you be available for a quick chat or a troubleshooting session at your convenience? Your satisfaction is our top priority, and we’d love to turn your experience around. Looking forward to hearing from you soon! 🌹 Sincerely, Kim|Langwill Customer Support Representative

Thank you so much for your kind words! 😊 We're thrilled to hear that our support team was able to assist you quickly and effectively. If you ever need further help, don't hesitate to reach out—we're always here for you! 🚀💙 Thank you for choosing Langwill! Best Regards, Kim|Langwill Customer Support

Thank you so much for your kind words! 😊 We're thrilled to hear that you're enjoying the app and our customer support. If you ever need any assistance, we're always here to help! 🚀✨ Thank you for choosing Langwill! Best regards, Kim|Langwill Customer Support

Thank you so much for your amazing review! We're very proud to hear that you are happy with the app and the customer support. We really appreciate your feedback, we are committed to maintaining high standards in user experience from the app. Feel free to contact us anytime as you may require support or if you have questions and suggestions. We are available 24/7 to provide assistance. Thank you again! Best regards, Emma Langwill Customer Support Team

嬉しいお言葉をありがとうございます！😊 サポートが充実しており、カスタマイズも使いやすいとのことで嬉しいです。何かお困りのことがありましたら、お気軽にお声がけください。喜んでお手伝いします！🚀 よろしくお願いします、 キム|ラングウィルサポート

Hello there, Thank you so much for taking the time to send us a review. We are delighted that you are happy with the app and the customer support. Considering your rating, we would like to take the opportunity to address any issues you may have. We aim to improve your experience with the app. We wish to understand more the feedback from your review rating. Kindly, please send us a message anytime and we are looking forward to improving your experience with Langwill. Thank you! Langwill Team

Hello there, We sincerely apologize for the inconvenience caused. After reviewing your account, we found that you had initially activated the free trial on October 17, 2024, at 11:40 PM. Since the trial was used up, when you re-applied for the service, the system automatically charged you. We deeply regret the lack of clarity in our product communication, which led to this misunderstanding. Thank you for bringing this to our attention. Once again, we apologize for the trouble this has caused you. If there is anything further we can do to assist you, please do not hesitate to let us know. Langwill Team

Bonjour La Purative Monaco, ici Nova de l'équipe de support Langwill. Merci beaucoup d'avoir partagé vos réflexions avec nous ! Nous sommes ravis d'apprendre que vous avez eu une expérience positive avec notre service client et que vous avez trouvé notre équipe réactive à vos besoins. Nous apprécions vraiment vos commentaires et nous sommes ravis que vous exploriez Langwill. Nous serions ravis d’en savoir plus sur votre parcours avec celui-ci alors que vous continuez à découvrir toutes ses fonctionnalités. Si vous avez un moment, nous apprécierions vraiment que vous partagiez vos réflexions avec les autres. Votre contribution nous aide à continuer à nous améliorer et à offrir la meilleure expérience possible ! Merci encore de nous avoir choisis.💓

¡Gracias por tu comentario! 😊 Nos alegra saber que estás satisfecho con nuestro servicio de atención al cliente. Siempre estamos aquí para ayudarte con lo que necesites. ¡No dudes en contactarnos si tienes más preguntas! 🙌 Saludos cordiales, Kim|Equipo de soporte de Langwill