All reviews

Rating Breakdown

  • 5
    90% (1,094 ratings)
  • 4
    4% (52 ratings)
  • 3
    1% (12 ratings)
  • 2
    1% (8 ratings)
  • 1
    5% (55 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

March 19, 2024

I am truly impressed with the quality of translation and the service provided. The response time was swift, and the communication was clear throughout. Despite encountering some compatibility issues between the template and the app, the team's prompt replies and patient efforts over the course of a few days successfully resolved my problem. This experience has instilled in me a strong inclination and confidence to continue using this app indefinitely! Once again, thank you for your assistance.

Using app

4 months

Total reviews

2

Average rating

5.0

Developer Reply

We are overwhelmed to hear your wonderful feedback! Thank you so much for taking time to leave a review! ๐Ÿ˜Š We are happy to know that you are impressed with the quality of translation and the service that we provide. Our team will continue to strive to give you the best possible service we can give. Thank you for supporting Etranslate. Feel free to reach out if you ever need assistance โ€“ we're here to support you all the way! ๐Ÿ‘๐ŸŒŸ Best regards, Kim|Etranslate Support Team

5 / 5 Share

March 12, 2024

Quick and efficient customer service as usual

Store

Jathaba

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your positive feedback! ๐Ÿ˜Š We're delighted to hear that you found our customer service quick and provide you with efficient service as usual. Thank you for supporting Etranslate. Feel free to reach out if you ever need assistance โ€“ we're here to support you all the way! ๐Ÿ‘๐ŸŒŸ Best regards, Kim|Etranslate Support Team

5 / 5 Share

Feb. 26, 2024

Using app

12 days

Total reviews

6

Average rating

4.8

Developer Reply

Thank you so much for your positive review! ๐Ÿ˜Š We will continue to aim to provide you a refreshing experience, and we're delighted that you took a chance on Etranslate. Feel free to reach out if you ever need assistance โ€“ we're here to support you all the way! ๐Ÿ‘๐ŸŒŸ Best regards, Kim|Etranslate Support Team

5 / 5 Share

Feb. 26, 2024

Great customer service, quick response and good attitude, working on my question until it solved, 5/5 !

Using app

4 months

Total reviews

8

Average rating

5.0

Developer Reply

Thank you for taking time to give us positive feedback! ๐Ÿ˜Š We're thrilled to hear that you found our customer service great, promptly responding and good! If you have any further questions or concerns, feel free to reach out. Happy using our service! ๐Ÿ‘๐Ÿš€ Best Regards, Kim Etranslate Support Team ๐ŸŒŸ

5 / 5 Share

Feb. 21, 2024

great app

Using app

About 1 month

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your kind words! ๐Ÿ˜Š We're thrilled to hear that you find our app great! If you have any suggestions or feedback, feel free to share. Happy using! ๐Ÿš€ Best regards, Sophie|Etranslate Team

5 / 5 Share

Feb. 19, 2024

Using app

3 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you so much for your positive review! ๐Ÿ˜Š We're thrilled to hear that you find our app features to be great value for money, and we're especially glad you appreciate our excellent support agents and their comprehensive knowledge. ๐Ÿš€ We aim to provide a refreshing experience, and we're delighted that you took a chance on WillDesk. Feel free to reach out if you ever need assistance โ€“ we're here for you! ๐Ÿ‘๐ŸŒŸ Best regards, Nona|Etranslate Team

5 / 5 Share

Feb. 18, 2024

I have been looking a good translating app for a long time. Found this one and it is working best for me and my needs. strongly recommend!

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your positive feedback! ๐Ÿ˜Š We're thrilled to hear that you're satisfied with our translation services. ๐ŸŒ๐Ÿ’ฌ Our team is dedicated to providing adequate support to suited for your needs. If you have any other concerns or questions, feel free to reach out. ๐Ÿš€๐Ÿ‘ Best regards, Kim|Etranslate Team

1 / 5 Share

Feb. 15, 2024

Customer service is one of the worst there is. All they do is apologize and put a lot of emojis in their messages. But in actuality they don't care and they don't fix BUGs in translations that have been caused by their application. The application is still buggy at times and has a lot of issues. When there is a problem, there is no way to solve it. You have to follow up with them because they promise you that it will be done in X amount of hours and in response it is absolute silence. All they do is apologize again and say how you are important to them (all the standard CS replies) but it is all a bunch of lies. Most unreliable application here, going to go out of my way to change my translations with other app.

Using app

2 months

Total reviews

1

Average rating

1.0

Developer Reply

Hello There, Thank you for sharing your feedback with us. We sincerely apologize for the negative experience you've had with our customer service. Your feedback is incredibly valuable to us, and we take it very seriously. We understand your frustration with the bugs in our application and the delays in resolving them. This is certainly not the level of service we aim to provide, and we deeply regret any inconvenience it may have caused you. We are actively working on improving our application and addressing any issues that arise. Your feedback helps us identify areas for improvement, and we will take immediate steps to ensure that similar issues are avoided in the future. We would greatly appreciate the opportunity to make things right for you. Please reach out to us directly with any specific concerns or issues you're encountering, and we'll do everything we can to assist you promptly. Once again, we apologize for any inconvenience, and we thank you for bringing this matter to our attention. Best regards, Nona ETranslate Team

5 / 5 Share

Feb. 12, 2024

Amazing, easy to setup, and does all the hard work for you. Essential for any business needing multilingual pages.

Using app

2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your fantastic review! ๐Ÿ˜Š We're thrilled to hear that you find our service amazing and easy to set up. ๐Ÿš€ Our goal is to make things seamless for you, and we're delighted to know that we're doing all the hard work to meet your needs. ๐ŸŒ Your support means the world to us, and we're here to help with any multilingual page requirements for your business. ๐ŸŒ๐Ÿ‘ Best regards, Sophie|Etranslate Team

1 / 5 Share

Feb. 11, 2024

This app is a scam, i installed the app and while i was browsing it i pressed translate to test how it works, later i talked to chat support to to ask few questions and while i was chatting with them i activated the FREE trial and within 2-3 minutes i see they charged me around $30 even though i'm on the free trial. I just couldn't believe how such an app can scam us like that. however while i was still on the chat with them i asked i need a refund immediately and guess what ? she kept playing games with me for hours by saying oh you did not disable extra charges and you hit auto translate. well i did hit auto translate the minute i installed the app to see if it will translate anything and this is at least 15 minutes before i i even activate the FREE trial. their game is having hidden fees and the minute you install the app you will be charged so BE VERY CAREFUL. i activated the FREE trial for 300K words limit per month, so my question is how it's even possible to translate 300K words within 2 minutes ?i did check if there was any translation and i see NONE while i was charged. The worst experience is dealing with their support via chat, so i gave up after hours trying to get a refund nicely, they charged me within 2 minutes after i activated the free trial and now i have to hustle getting a refund by shopify. i never liked to add a bad review for any app because i'm in business but it was a nightmare dealing with such an app.

Store

wnkrs

Using app

About 3 hours

Total reviews

1

Average rating

1.0

Developer Reply

Hello There, We are truly sorry to hear about your negative experience with our app. It is never our intention to cause frustration or inconvenience to our users. We take your feedback very seriously and would like to address your concerns. First and foremost, we apologize for any confusion regarding the charges during your free trial activation. We understand the importance of transparency, and we strive to ensure that our billing processes are clear and straightforward. We will investigate this matter further to ensure that such issues are resolved and prevented in the future. Regarding your experience with our support team, we apologize for any inconvenience caused by the delay in addressing your refund request. We aim to provide timely and efficient support to all our users, and we regret falling short of your expectations in this regard. We will review our support processes to ensure that we can better assist our users in the future. In response to your question about the translation limit, we understand your concerns and will investigate this matter to ensure that our billing system accurately reflects the usage of our services. We apologize for any confusion or inconvenience caused by this discrepancy. Once again, we sincerely apologize for the negative experience you had with our app and support services. Your feedback is invaluable to us, and we are committed to improving our services to better meet the needs of our users. If you require any further assistance or would like to discuss this matter further, please do not hesitate to contact us. Thank you for bringing this matter to our attention, and we appreciate your understanding and patience as we work to resolve it. Sincerely, Nona ETranslate Team

5 / 5 Share

Feb. 8, 2024

Using app

Over 1 year

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your positive review! ๐Ÿ˜Š We're thrilled to hear that you find our app features to be great value for money, and we're especially glad you appreciate our excellent support agents and their comprehensive knowledge. ๐Ÿš€ We aim to provide a refreshing experience, and we're delighted that you took a chance on WillDesk. Feel free to reach out if you ever need assistance โ€“ we're here for you! ๐Ÿ‘๐ŸŒŸ Best regards, Sophie|Etranslate Team

5 / 5 Share

Feb. 8, 2024

The application is good, but due to the complexity and scope of the task there are difficulties. It's good that there is a support service that always comes to the rescue.

Using app

9 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for your feedback! ๐Ÿ˜Š We appreciate your recognition of the application's quality. We understand that complex tasks can pose challenges, but we're delighted our support service has been there for you! ๐Ÿš€ If you ever need assistance, feel free to reach out. Best regards, Sophie|Etranslate Team

1 / 5 Share

Feb. 6, 2024

GET YOUR FINGER OFF! 24/7 support?! No way! We have been put off for over 3 weeks!!! We downloaded the app in November and were very satisfied at first. until we were horrified to discover that you can only edit 1,000 products. There was no description or anything like that anywhere. We have several thousand products! It then only worked badly - sometimes only product titles were translated, but not the product information. Even though we pay โ‚ฌ20 a month for 80,000 words - which are not available!!! According to the app, our word credits are used up and we should please buy new ones. Which of course we don't want to do. For 3 weeks, the support team has been telling us "that the developers are working on it and we should be patient". We want to uninstall the app - but we are having massive problems with the hreflang tags and URLs generated for the translations - because we have temporarily deactivated several languages. Google is penalizing us massively! ETranslate helps us ZERO - so we turned on Shopify today!

Using app

3 months

Total reviews

4

Average rating

4.0

Developer Reply

I'm sorry to hear about the frustrations you've experienced with our service. Your feedback is crucial to us, and we apologize for any inconvenience caused. We understand the urgency of your situation and the impact it's having on your business. We sincerely apologize for falling short of your expectations and for any inconvenience caused. Your satisfaction is our priority, and we're committed to regaining your trust. One of our team members is currently in contact with you to resolve the problem you are experiencing. Your kind response and cooperation are greatly appreciated. Should you have any further concerns or require assistance, please don't hesitate to reach out. Thank you for bringing these issues to our attention, and we appreciate your patience and understanding. Sincerely, Nona|Etranslate Team

4 / 5 Share

Feb. 5, 2024

่‹ฑ่ชžใ‹ใ‚‰ๆ—ฅๆœฌ่ชžใซ็ฐกๅ˜ใซ็ฟป่จณใงใใพใ™ใ€‚

Using app

11 months

Total reviews

1

Average rating

4.0

Developer Reply

ไฝ•ใ‚ˆใ‚Šใ‚‚ใพใšใ€ใŠๆ™‚้–“ใ‚’ๅ‰ฒใ„ใฆ็งใŸใกใจใ”ๆ„Ÿๆƒณใ‚„ใ”็ตŒ้จ“ใ‚’ๅ…ฑๆœ‰ใ—ใฆใใ ใ•ใฃใŸใ“ใจใซๅฟƒใ‹ใ‚‰ๆ„Ÿ่ฌ็”ณใ—ไธŠใ’ใพใ™ใ€‚ใŠๅฎขๆง˜ใฎใƒ•ใ‚ฃใƒผใƒ‰ใƒใƒƒใ‚ฏใฏ็งใŸใกใซใจใฃใฆ้žๅธธใซ้‡่ฆใงใ‚ใ‚Šใ€ใŠๅฎขๆง˜ใฎๆ‡ธๅฟตใซๅฏพๅ‡ฆใ™ใ‚‹ๆฉŸไผšใ‚’ใ„ใŸใ ใใ€ๅฟƒใ‹ใ‚‰ๆ„Ÿ่ฌใ—ใฆใŠใ‚Šใพใ™ใ€‚ ่‹ฑ่ชžใ‹ใ‚‰ๆ—ฅๆœฌ่ชžใซใƒšใƒผใ‚ธใ‚’็ฐกๅ˜ใซ็ฟป่จณใงใใ‚‹ๅฝ“็คพใฎใ‚ขใƒ—ใƒชใ‚’ไพฟๅˆฉใซใŠไฝฟใ„ใ„ใŸใ ใ„ใฆใ„ใ‚‹ใจใฎใ“ใจใ€ๅคงๅค‰ๅฌ‰ใ—ใๆ€ใ„ใพใ™ใ€‚ใ‚ใ‚ŠใŒใจใ†ใ”ใ–ใ„ใพใ™ใ€‚ ็งใŸใกใฎใ‚ตใƒใƒผใƒˆใŒ่ฉ•ไพกใ•ใ‚ŒใŸใ“ใจใซๆ„Ÿ่ฌใ„ใŸใ—ใพใ™ใŒใ€็งใŸใกใจใฎ็ตŒ้จ“ๅ…จไฝ“ใŒ็‰นๅˆฅใชใ‚‚ใฎใซใชใ‚‹ใ‚ˆใ†ใซใ—ใŸใ„ใจ่€ƒใˆใฆใ„ใพใ™ใ€‚ ใŠๅฎขๆง˜ใฎใ”ๆ„Ÿๆƒณใฏใ€็งใŸใกใŒ็ถ™็ถš็š„ใซๆ”นๅ–„ใ—ใฆใ„ใไธŠใง้žๅธธใซ้‡่ฆใงใ‚ใ‚Šใ€ใŠๅฎขๆง˜ใฎใ”ๆœŸๅพ…ใซๆทปใˆใชใ‹ใฃใŸๅฏ่ƒฝๆ€งใฎใ‚ใ‚‹้ƒจๅˆ†ใซๅฏพๅ‡ฆใ™ใ‚‹ใŸใ‚ใซใ€ใŠๅฎขๆง˜ใฎๅ…จไฝ“็š„ใชใ”ไฝ“้จ“ใ‚’ใ‚ˆใ‚Šใ‚ˆใ็†่งฃใ—ใŸใ„ใจๆ€ใ„ใพใ™ใ€‚ ใ‚‚ใ—ใŠๆ™‚้–“ใŒใ”ใ–ใ„ใพใ—ใŸใ‚‰ใ€ใŠๅฎขๆง˜ใฎใ”ไฝ“้จ“ใ‚’ใ‚ˆใ‚Š่‰ฏใ„ใ‚‚ใฎใซใ™ใ‚‹ๆ–นๆณ•ใซใคใ„ใฆ่ฉณ็ดฐใ‚’ใŠ่žใ‹ใ›ใใ ใ•ใ„ใ€‚็งใŸใกใฎ็›ฎๆจ™ใฏๅ„ชใ‚ŒใŸใ‚ตใƒผใƒ“ใ‚นใ‚’ๆไพ›ใ™ใ‚‹ใ“ใจใงใ‚ใ‚Šใ€ใŠๅฎขๆง˜ใ‹ใ‚‰ใฎใƒ•ใ‚ฃใƒผใƒ‰ใƒใƒƒใ‚ฏใฏใใฎใŸใ‚ใฎ้‡่ฆใชใ‚นใƒ†ใƒƒใƒ—ใงใ™ใ€‚ Etranslate ใ‚’ใ”ๅˆฉ็”จใ„ใŸใ ใใ€่ช ใซใ‚ใ‚ŠใŒใจใ†ใ”ใ–ใ„ใพใ™ใ€‚ใŠๅฎขๆง˜ใฎไฟก้ ผใ‚’ๅคงๅˆ‡ใซใ—ใ€ใ”ๆบ€่ถณใ„ใŸใ ใ‘ใ‚‹ใ‚ˆใ†ๅŠชใ‚ใฆใพใ„ใ‚Šใพใ™ใ€‚ๅ…ทไฝ“็š„ใชใ”ๆ„่ฆ‹ใ€ใ”ๆ„ŸๆƒณใŒใ”ใ–ใ„ใพใ—ใŸใ‚‰ใ€ใŠๆฐ—่ปฝใซใ“ใฎใƒกใƒผใƒซใซใ”่ฟ”ไฟกใใ ใ•ใ„ใ€‚ ็งใฉใ‚‚ใจใฎใ”็ธใŒ็ด ๆ™ดใ‚‰ใ—ใ„ใ‚‚ใฎใซใชใ‚‹ใ“ใจใ‚’ๆฅฝใ—ใฟใซใ—ใฆใŠใ‚Šใพใ™๏ผ ใ‚ˆใ‚ใ—ใใŠ้ก˜ใ„ใ—ใพใ™ใ€ ใ‚ญใƒ ๏ฝœEtranslate ใ‚ตใƒใƒผใƒˆใƒใƒผใƒ 

3 / 5 Share

Feb. 4, 2024

helpful

Using app

Almost 2 years

Total reviews

2

Average rating

4.0

Developer Reply

First and foremost, I want to express our sincere gratitude for taking the time to share your thoughts and experiences with us. Your feedback is incredibly important to us, and we genuinely appreciate the opportunity to address any concerns you may have. We're delighted to hear that our support team was able to assist you with syncing images from your default language pages to the translated ones. It's our pleasure to assist you on this matter. Nevertheless, I observed that the overall score you provided was less than perfect, and while we are grateful for the acknowledgment of our assistance, we want to ensure your entire experience with us is nothing short of exceptional. Your insights are crucial in helping us continually improve, and we'd love to better understand your overall experience to address any areas that may have fallen short of your expectations. If you have a moment, we would be grateful for more details on how we can make your experience even better. Our goal is to provide an excellent service, and your feedback is a vital step in achieving that. Thank you once again for choosing Etranslate. We value your trust and are committed to ensuring your satisfaction. If there's anything specific you'd like to share or discuss, please feel free to respond to this email. Looking forward to making your experience with us outstanding! Best Regards, Kim|Etranslate Support Team

5 / 5 Share

Jan. 31, 2024

I installed your module, but how can I change the banner images and texts according to the language option?

Store

My Store

Using app

11 days

Developer Reply

Thank you for installing our module! ๐ŸŒŸ To customize banner images and texts based on language options, you can easily navigate to the settings menu. ๐ŸŒ๐Ÿ–ผ๏ธ Feel free to explore the language settings section for seamless customization! If you have any further questions, we're here to help! ๐Ÿš€๐Ÿ‘ฉโ€๐Ÿ’ป #HappyCustomizing Best regards, Sophie|Etranslate Team

1 / 5 Share

Jan. 31, 2024

I found that there was a problem with some of the translated content, so I contacted their technical team to resolve it. At first they said they would reply to me within 12-24 hours. Then no reply was received. I contacted them again and they still said they would reply within 12-24 hours. Again no reply. When I contacted them today, they still kept me waiting. And they told me that their technical team has been looking for a solution for the past half month, but they haven't found it yet! ! No solution for half a month! ! ! ! A bit ridiculous! !

Using app

6 months

Total reviews

1

Average rating

1.0

2 / 5 Share

Jan. 27, 2024

The app is not working properly on the website, I tried to add the switcher with no luck

Store

Angelo

Using app

Over 2 years

Total reviews

4

Average rating

4.3

Developer Reply

Thank you for bringing this to our attention. We apologize for the inconvenience you have experienced. Our team is currently investigating the issue and working on a solution to ensure that the app works seamlessly on our website. In the meantime, please feel free to contact our customer support team for further assistance with adding the switcher. Thank you for your patience and understanding. Belle | Etranslate Support

4 / 5 Share

Jan. 26, 2024

Store

CEANNIS

Using app

Over 1 year

Total reviews

1

Average rating

4.0

Developer Reply

Hello๐Ÿ‘‹ We appreciate you dedicating time to share your feedback with us. Your participation in our survey is valued, and we're honored to serve you. However, it's clear we didn't meet your expectations, and your insights highlight areas where we can improve. ๐Ÿ˜Š We would greatly appreciate any specific suggestions you may have to enhance your experience with us. Thank you!๐ŸŒน Sophie | Etranslate Support

5 / 5 Share

Jan. 25, 2024

Thank you a lot of your team for your work.Nona with the team helped me so much and has great design and i recommend to others

Using app

3 months

Total reviews

14

Average rating

5.0

Developer Reply

๐ŸŒŸ Thank you so much for your kind words! ๐Ÿ™Œ We're thrilled to hear that Nona and our team were able to assist you effectively. ๐Ÿ˜Š Your recommendation means a lot to us! If you ever need further assistance, feel free to reach out. ๐Ÿš€ #HappyCustomer Best regards, Sophie|Etranslate Team