All reviews

Rating Breakdown

  • 5
    90% (1,094 ratings)
  • 4
    4% (52 ratings)
  • 3
    1% (12 ratings)
  • 2
    1% (8 ratings)
  • 1
    5% (55 ratings)
Review RSS Feed Review RSS Feed

5 / 5 Share

July 3, 2024

Using app

19 minutes

Total reviews

1

Average rating

5.0

Developer Reply

It's very wonderful to see your review! Thank you for taking the time to leave 5 stars! 🌟 We are glad that you are happy with the service. Your feedback is very valuable to us to keep a high standard to our product. Feel free to send us a message if you require any form of support. We're available 24/7 to provide help. 😊👍 Thanks again! Emma Langwill Customer Support of Channelwill

5 / 5 Share

June 26, 2024

Those staff is very helpful and reply fast. Really appreciate!

Using app

6 months

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for leaving a fantastic review! We're very proud to hear that you are happy with the support you received. We really appreciate your feedback, we are committed to maintaining high standards in user experience from the app. Feel free to contact us anytime, we are available 24/7 to provide assistance. Thank you again! ___________________________________ Emma Langwill Customer Support of Channelwill

5 / 5 Share

June 12, 2024

Excellent level of care with Nova

Using app

Almost 2 years

Total reviews

1

Average rating

5.0

Developer Reply

We are very glad that you're happy with the support service you received. We are committed to make the experience at best and rest assured we will continue to try exceed expectations. Feel free to contact us as you require any form of assistance. We're available 24/7 to provide help! Thank you so much for your feedback. Emma ETranslate Customer Support of Channelwill

5 / 5 Share

May 30, 2024

Great customer service!

Using app

5 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you so much for your kind words! We're delighted to hear that you had a great experience with our customer service. Providing excellent support is very important to us, and it's wonderful to know that we've met your expectations. If you have any further questions or need assistance, please don't hesitate to reach out. We're here to help! Thank you again for your feedback and for choosing Etranslate. Best Regards, Kim|Etranslate Support Team

5 / 5 Share

May 22, 2024

Great

Using app

About 1 month

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for the positive feedback! 😊 We are delighted that you're happy with the APP! You can share your insights to us anytime or If you have any further questions, concerns, feel free to message us. Thank you for using the platform! 👍🚀 Emma ETranslate Support

4 / 5 Share

May 17, 2024

Bonjour, je reste en attente de la résolution d'une image en espagnol qui ne s'affiche pas (voir le chat), puis, les variations mano irquierda, derecha, ambas manos, ne changent pas en cliquant dessus, alors, que la version française originale continue de trés bien fonctionner. merci de me tenir informé par mail

Using app

3 days

Total reviews

1

Average rating

4.0

Developer Reply

Bonjour à tous, C'est à nouveau Kim de l'équipe d'assistance d'Etranslate. Tout d'abord, notre équipe s'excuse pour le retard dans la résolution de vos problèmes de traduction d'images. Veuillez noter que nous attendons toujours les commentaires de nos développeurs. En raison de nos différences de fuseaux horaires, ils ne sont toujours pas disponibles pour le moment. Nous sommes sincèrement désolés pour ce retard et ce désagrément. Nous comprenons l'importance de votre problème, et sachez que nous le prenons au sérieux. Notre équipe vous recontactera dès que nous aurons des nouvelles de votre problème. En attendant, nous vous assurons que nous reviendrons vers vous dès qu'ils seront de retour au travail. En espérant que vous ferez preuve de compréhension et de patience, nous vous prions d'agréer, Madame, Monsieur, nos salutations distinguées. Nous vous remercions de votre compréhension et de votre patience.

1 / 5 Share

May 10, 2024

We have been using the app for 1 year now. there were a lot of issues, I can say every 2 weeks there is a new issue, and you need to keep your eyes open all the time to check everything, All the previous issues we can accept, but the recent issue made the app completely useless and affected our customer experience very badly. The issue is when you go to the 2nd language suddenly the page gives errors similar to when you go offline, and the problem this is on all pages and keeps repeatedly occurring. just imagine your customer is changing the language and suddenly all the website gives error and goes offline. We lost a lot of customers, because they are complaining that our website is not working and it is not reliable. And now the team is working on it for almost 2 months and whenever you reach out they will tell you we are working on it, despite this issue is very critical. Very bad, not recommend at all

Using app

Over 1 year

Total reviews

2

Average rating

3.0

Developer Reply

Hello there, We're truly sorry to hear about your experience and the impact it has had on your business. 😔 Please accept our sincerest apologies for the recurring issues you've encountered, especially the recent one that has severely affected your customer experience. We understand the frustration and inconvenience caused by the ongoing issue with the second language feature, which is critical to your website's functionality. It's deeply concerning to us that despite our team's efforts, the problem persists, leading to lost customers and a decrease in reliability perception. Please know that we take your feedback seriously, and our team is diligently working to resolve this issue as quickly as possible. We acknowledge the urgency and importance of fixing it to restore your website's functionality and regain your customers' trust. We appreciate your patience and understanding during this challenging time. If there's anything specific you'd like to share or if you have any further concerns, please don't hesitate to reach out. We remain committed to providing you with the best possible service and ensuring that your experience with our app improves. Thank you for your continued support, and we sincerely apologize for any inconvenience caused. Best Regards, Sophie | Etranslate Support Team

5 / 5 Share

May 7, 2024

The customer service representative answered promptly and responsibly helped me solve the problem

Store

Futario

Using app

About 1 hour

Total reviews

2

Average rating

5.0

Developer Reply

That's wonderful to hear! 🌟 We're thrilled our customer service representative was able to assist you promptly and effectively. If you ever need further assistance, don't hesitate to reach out. We're here to help! 😊👍 Best Regards, Sophie|Etranslate Support Team

5 / 5 Share

April 28, 2024

Very good performance, intuitive and with a very good support service. 100% recommended

Using app

Over 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for your fantastic review! We're delighted to hear that you've had a positive experience with Etranslate. It's wonderful to know that you found it to be intuitive and that our support service met your expectations. Your recommendation means a lot to us, and we're committed to maintaining the high performance and quality of our app. If you ever have any more questions or need further assistance, please don't hesitate to reach out. We're here to help and support you every step of the way! Best Regards, Kim|Etranslate Support Team

5 / 5 Share

April 24, 2024

Application that translates the whole site perfectly, their customer support helps you translate third-party applications that modify the site code, I recommend the application.

Using app

6 months

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for your wonderful review! We're thrilled to hear that you've had a positive experience with Etranslate. It's great to know that our tool seamlessly translates your entire site and that our customer support team goes the extra mile to assist with third-party applications and site code modifications. Your recommendation means a lot to us, and we're committed to providing top-notch service and support to all our users. If you ever have any more questions or need further assistance, please don't hesitate to reach out. We're here to help! Best Regards, Kim|Etranslate Support Team

5 / 5 Share

April 16, 2024

Great app and has all functionlaties that we need and asked for. All question could be answered in a short time. Works smoth and perfect, thank you! Can definitely recommend it!

Using app

20 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your wonderful review! We're thrilled to hear that our app meets all your needs and that you've had a smooth and perfect experience using it. Providing excellent functionality and responsive support are top priorities for us, and we're glad we could assist you quickly whenever you had questions. Your recommendation means a lot to us, and we're grateful for your support. If you ever need further assistance or have any questions in the future, please don't hesitate to reach out. Thanks again for choosing Etranslate! Best Regards, Kim|Etranslate Support Team

5 / 5 Share

April 11, 2024

Great Product! Great Customer Service!

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for your glowing review! We're thrilled to hear that you're satisfied with both our product and our customer service. Providing exceptional experiences is our top priority, and it's incredibly rewarding to know that we've met your expectations. If you ever need further assistance or have any questions, please don't hesitate to reach out. We're here to help! Best Regards, Kim|Etranslate Support Team

5 / 5 Share

April 9, 2024

Assistenza veloce e competente. la consiglio

Using app

5 months

Total reviews

2

Average rating

5.0

Developer Reply

Grazie per aver trovato il tempo di condividere la sua esperienza! Siamo lieti di sapere che la nostra assistenza ha soddisfatto le sue aspettative. Fornire un'assistenza rapida e competente è la nostra massima priorità e siamo entusiasti che abbia trovato valore nel nostro servizio. Se in futuro avrà bisogno di assistenza o avrà domande, non esiti a contattarci. La sua raccomandazione significa molto per noi. Grazie per averci scelto! Cordiali saluti, Kim|Squadra di supporto di Etranslate Tradotto con DeepL.com (versione gratuita)

1 / 5 Share

April 8, 2024

This translation app is complete garbage! ! ! Using their paid plans is sooooo ridiculous. They make changes to paid plans without telling customers. Customer service won't give you a solution, I don't know why shopify still lets this kind of app stay here

Store

LBLYXIR

Using app

About 1 year

Total reviews

4

Average rating

4.0

Developer Reply

Hello there, We're genuinely sorry to hear about your disappointing experience with our translation app. 😔 We understand the frustration of unexpected changes to paid plans and the lack of communication. Our aim is to provide a seamless experience, and we apologize for falling short in this instance. Please know that we take your feedback seriously, and we're actively working to improve our communication and customer service processes to ensure a better experience for all our users. If there's anything specific we can assist you with or if you have further feedback, please don't hesitate to reach out. We appreciate your patience and understanding. Best Regards, Sophie | Etranslate Support Team

5 / 5 Share

April 2, 2024

Using app

Over 3 years

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the fantastic 5-star review! We appreciate your support and look forward to serving you again soon. Best regards, Mariadel 💗 Etranslate Customer Support 🌟

5 / 5 Share

Sept. 28, 2024

Quick response and they solved my problem only a few minutes. The most reliable and helpful app I ever experienced.

Using app

About 3 years

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for taking time to give us positive feedback! 😊 We're thrilled to hear that you are happy with the service provided! If you have any further questions or concerns, feel free to reach out. We are happy that you are using our platform! 👍🚀 Best Regards, Emma ETranslate Support

5 / 5 Share

March 29, 2024

best customer service

Using app

20 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you so much for your positive feedback! 😊 We will continue to aim to provide the best user experience, and we're delighted that you're using the ETranslate platform. Feel free to reach out if you ever need assistance – we're here to support you all the way! 👏🌟 Best regards, Emma Etranslate Support

5 / 5 Share

March 28, 2024

WONDERFUL, COURTEOUS STAFF WITH RESPECT TO THE CUSTOMER AND AN APPETITE TO SERVE YOU

Store

EL-PET

Using app

7 months

Total reviews

5

Average rating

4.6

Developer Reply

Thank you so much for your positive feedback! 😊 We will continue to aim to provide the best user experience, and we're delighted that you're using the ETranslate platform. Feel free to reach out if you ever need assistance – we're here to support you all the way! 👏🌟 Best regards, Emma Etranslate Support

1 / 5 Share

March 27, 2024

Don't work

Store

PURIT

Using app

14 minutes

Total reviews

4

Average rating

2.5

Developer Reply

Hello there, I hope this message finds you well. First and foremost, I want to express our sincere gratitude for taking the time to share your thoughts and experiences with us. Your feedback is incredibly important to us, and we genuinely appreciate the opportunity to address any concerns you may have. Nevertheless, I observed that the overall score you provided was less than perfect, and we regret knowing that you were unable to reached out to our team for your guidance. Please let us know how we can help you further. In addition, we want to ensure your entire experience with us is nothing short of exceptional. Your insights are crucial in helping us continually improve, and we'd love to better understand your overall experience to address any areas that may have fallen short of your expectations. Best Regards, Kim|Etranslate Support Team

5 / 5 Share

March 21, 2024

Great Product, Great Service

Store

B-Kuh

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for taking time to give us positive feedback! 😊 We're thrilled to hear that you found our product and customer service great! Thank you for supporting Etranslate! If you have any further questions or concerns, feel free to reach out. Happy using our service! 👍🚀 Best Regards, Kim Etranslate Support Team 🌟