Langwill：AI Language Translate
Translate store into multi language & currency to go global.
Rating
4.6
feedback
610
chart
#2,748
All reviews
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Jan. 18, 2024
Great app, great service!
Thank you for your kind words! 😊 We're thrilled to hear that you're enjoying our app and service. If you ever have any questions or need assistance, feel free to reach out. 🚀👍 Best regards, Sophie|Etranslate Team
Jan. 17, 2024
I really satisfied with the level of translation and their service, the speed of reply are all fast and clear.
Thank you so much for your positive feedback! 😊 We're thrilled to hear that you're satisfied with our translation services. 🌐💬 Our team is dedicated to providing fast and clear responses. If you have any more translation needs or questions, feel free to reach out. 🚀👍 Best regards, Sophie|Etranslate Team
Jan. 15, 2024
Hello👋 Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. It's an honor for us to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. 😊 If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share. Have a lovely day!~🌹 Sophie | Etranslate Support
Jan. 9, 2024
Great customer support! Highly recommend.
Thanks for taking time to leave us a review! You fill our hearts with overflowing joy knowing that you had a positive experience with us. If ever you would need any further assistance or anything you can share about the app, please feel free to reach us. We will be more than happy to help you. 🥰 Best regards, Kim|Etranslate Team
April 8, 2024
8-04.2024: Adding more problems that we encountered with this app: We were surprised that we stop selling in one of the countries and surprise! this app messed up all the translations again and the color options, everything! Of course we were not selling, the website is totally bugged with wrong translations and no option for the products. This app made us lose so much money already, this is insane how bad it is. I wisj I knew this before I invested some much time in translations with this app. Run away from them. We are considering changing app even if this means a huge amount of work. I am editing my review: this week I started to face some problems, 1st I could not upload pictures, it took them 2 days to find a work around, which is ok, but the upload through the app still does not work. Later the same week, all my manual translation just disappeared!!! We are running a business in several markets and just like that the translations disappear! Can you imagine the impact that this has on an e-comm company?! The amount of work that this represents is huge and now we are worried that this will happen again. This isn't a reliable service and we cannot operate a business in such an unstable app. Old version: Works most of the times quite well. Sometimes there are some glitches and the support is not always soling the problem, but overall I would say for a free plan it does a lot and it is the best option that I found to translate my website in several markets. The function to translate pictures and images is awsome!
Thank you for sharing your feedback! We sincerely apologize for the recent challenges you faced with our app and appreciate your valuable feedback. Regarding the picture upload and manual translation issues, we're actively working on permanent solutions. Our development team is addressing the picture upload problem, and we're investigating the cause of the manual translation disappearance to prevent any recurrence. Your concerns are taken seriously, and we're committed to providing a more stable and reliable service. We apologize for any inconvenience and appreciate your understanding as we work to improve. -Belle
Dec. 31, 2023
🌟🌟🌟🌟🌟 Thank you so much for the glowing five-star review! We're thrilled to hear that you had a positive experience with us. If you ever need anything else, feel free to reach out. 😊🙌 Best regards, Sophie💗 Etranslate Customer Support 🌟
Dec. 29, 2023
The app does exactly what I wanted (even the free version). The support I received has been great! Thank you :)
I'm thrilled to hear that the app meets your needs, and it's fantastic that you're enjoying the benefits of the free version! 😊 Our team is always here to provide top-notch support. Thank you for your kind words! 🌟 If you have any more questions or need assistance, feel free to reach out. Happy to help! 🚀 Best regards, Sophie💗 Etranslate Customer Support 🌟
Dec. 30, 2023
My experience with this app has been highly disappointing. Despite opting for the highest plan, the translations provided are often outdated and incomplete for various countries. The promised auto-update feature is non-functional, forcing me to manually synchronize content daily across 20 countries. Despite reaching out to customer service over 50 times, the issue persists, with the response consistently claiming their developers are addressing it. Recently, the app introduced an update limiting the number of words that can be translated without additional payment, a significant drawback not disclosed during subscription. This, coupled with an exorbitant monthly fee, makes the overall service feel like a rip-off. I am effectively paying for a service that falls short of its promises and now comes with additional restrictions on translations. I strongly advise others to avoid the hassle and explore alternative solutions.
We sincerely apologize for the disappointment you've faced with our app. Your feedback about outdated translations and the non-functional auto-update feature is invaluable, and we're actively addressing these issues with our development team. Regarding the recent update on word limits, we apologize for any oversight in communication. Your concerns are noted, and we're working to improve transparency about updates affecting our users. We understand the frustration, and we're committed to making things right. If you're open to it, please reach out to us at so we can discuss your specific concerns and work towards a resolution. Thank you for your patience, and we hope to have the opportunity to improve your experience. Best regards, Maiadel // Etranslate Customer Support
Dec. 29, 2023
🌟🌟🌟🌟🌟 Thank you so much for the five-star review! We're thrilled to hear that you had a positive experience. 😊 Your support means the world to us! 🌎✨ Best regards, Sophie💗 Etranslate Customer Support 🌟
Dec. 22, 2023
service client inutile, le glossaire ( qui m'est necesseraire) ne fonctionne pas , 2 mois a essayer de trouver une solution avec le service client , pour rien. a chaque fois je dois leur réexpliquer le problème , on me dit que l'on me recontactera sous x jours , on ne me recontacte jamais, et quand je le fais on ne m'apporte aucune solution.. en gros on paie pour un service qui ne fonctionne pas. très mécontente!
Bonjour à tous, Nous nous excusons sincèrement pour la frustration et les désagréments que vous avez subis avec notre service clientèle et les problèmes que vous avez rencontrés avec la fonction glossaire. Nous comprenons l'importance d'un service fonctionnel et regrettons profondément de ne pas avoir répondu à vos attentes. 😥 Vos commentaires nous sont précieux et nous tenons à vous assurer que nous prenons cette question au sérieux. Nous recherchons activement la cause profonde du problème afin de mettre en œuvre une solution permanente. Nous reconnaissons que le retard important dans la résolution du problème et le manque de communication efficace de notre part n'ont pas été à la hauteur des normes de service que nous nous efforçons de fournir. 🌹 Une fois encore, nous vous présentons nos excuses pour les désagréments que vous avez subis et nous nous engageons à faire en sorte que vos préoccupations soient résolues de manière satisfaisante. Nous vous remercions d'avoir porté ce problème à notre attention et nous apprécions votre patience pendant que nous nous efforçons de rectifier la situation. 🤗 Si vous avez d'autres détails à nous communiquer ou d'autres préoccupations, n'hésitez pas à nous contacter directement. 😊💓 Je vous prie d'agréer, Madame, l'expression de mes salutations distinguées, Sophie | Etranslate Support
Dec. 15, 2023
not good
Hello there, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience fell short of your expectations, and we appreciate your honesty. We understand that everyone's perspective is unique, and we would love the opportunity to learn more about your specific concerns. Your insights are crucial for us to identify areas for improvement and ensure a better experience for all our customers. If you could provide more details about what aspects you found lacking or what issues you encountered, we would be grateful. Our goal is to address any issues promptly and make the necessary improvements to enhance our service/product. We are committed to providing the best possible experience for our customers, and your feedback is invaluable in helping us achieve that. We hope you'll consider giving us another chance to meet or exceed your expectations in the future. Thank you for your time and consideration. Best regards, Mariadel 🌟 Etranslate Customer Support
Dec. 6, 2023
Thank you so much for your fantastic review! We're thrilled to hear that our app has earned the title of "Best App of all time" in your book! 🙌 Your support means the world to us. If you ever have more feedback or suggestions, feel free to share. Happy using! 🚀😊 Best, Nona|ETranslate Team👩💼
Dec. 6, 2023
Marche bien. Bon support, réactif et à l'écoute.
Merci beaucoup pour votre retour positif ! Nous sommes ravis de savoir que notre support a été à la hauteur de vos attentes et que vous avez apprécié notre réactivité et notre écoute. N'hésitez pas à nous contacter si vous avez besoin d'aide à l'avenir. Best, Nona|ETranslate Team 🌐
Dec. 4, 2023
Best App of all time.
🌟 Thank you so much for your fantastic review! We're thrilled to hear that our app has earned the title of "Best App of all time" in your book! 🙌 Your support means the world to us. If you ever have more feedback or suggestions, feel free to share. Happy using! 🚀😊 -Sophie|Etranslate Team👩💼
Nov. 30, 2023
I've had an excellent experience with ETranslate - their team is incredibly supportive. I wholeheartedly recommend their services.
Thank you so much for your glowing review! 😊 We're thrilled to hear that you've had an excellent experience with ETranslate. Our team is dedicated to providing exceptional support, and we truly appreciate your recommendation. 🌟 If you ever need assistance in the future, feel free to reach out – we're here for you! 🌐💬 -Sophie|Etranslate Team👩💼
Nov. 28, 2023
nice app with good customer service.
Thank you for your kind words! 😊 We're delighted to hear that you find our app helpful, and we're committed to providing excellent customer service. If you have any further questions or need assistance, feel free to reach out! 🚀👍 -Sophie|Etranslate Team👩💼
Nov. 27, 2023
Very helpful support service. Haven't tried the app completely but looks easy to use.
Thank you for your positive feedback! 😊 We're thrilled to hear that our support service has been helpful to you. If you ever decide to explore the app further, we hope you find it as easy to use as it looks! 🚀 If you have any questions or need assistance in the future, feel free to reach out. Happy exploring! 🌟 -Sophie|Etranslate Team👩💼
Nov. 27, 2023
Good app very nice and helpfull support
Thank you for your positive feedback! 🌟 We're delighted to hear that you find our app helpful, and we appreciate your kind words about our support team! 🚀 If you ever need assistance, feel free to reach out. Happy using! 😊👍 -Sophie|Etranslate Team👩💼
Nov. 25, 2023
🌟🌟🌟🌟🌟 Thank you so much for the fantastic five-star rating! We're thrilled to hear that you had a positive experience with our product/service. Your support means the world to us! 🚀🙌 #HappyCustomer -Sophie|Etranslate Team👩💼
Nov. 21, 2023
It‘s easy to use
Thank you for your review! We're happy to hear that you found our product easy to use. We strive to create products that are user-friendly and accessible to everyone.🥰 If you have any suggestions on how we can improve the user experience, please let us know. We appreciate your feedback! 💞 Best Regards, Nona|Etranslate Support Team