Langwill:AI Language Translate
All reviews
GET YOUR FINGER OFF! 24/7 support?! No way! We have been put off for over 3 weeks!!! We downloaded the app in November and were very satisfied at first. until we were horrified to discover that you can only edit 1,000 products. There was no description or anything like that anywhere. We have several thousand products! It then only worked badly - sometimes only product titles were translated, but not the product information. Even though we pay €20 a month for 80,000 words - which are not available!!! According to the app, our word credits are used up and we should please buy new ones. Which of course we don't want to do. For 3 weeks, the support team has been telling us "that the developers are working on it and we should be patient". We want to uninstall the app - but we are having massive problems with the hreflang tags and URLs generated for the translations - because we have temporarily deactivated several languages. Google is penalizing us massively! ETranslate helps us ZERO - so we turned on Shopify today!
I'm sorry to hear about the frustrations you've experienced with our service. Your feedback is crucial to us, and we apologize for any inconvenience caused. We understand the urgency of your situation and the impact it's having on your business. We sincerely apologize for falling short of your expectations and for any inconvenience caused. Your satisfaction is our priority, and we're committed to regaining your trust. One of our team members is currently in contact with you to resolve the problem you are experiencing. Your kind response and cooperation are greatly appreciated. Should you have any further concerns or require assistance, please don't hesitate to reach out. Thank you for bringing these issues to our attention, and we appreciate your patience and understanding. Sincerely, Nona|Etranslate Team
The app is not working properly on the website, I tried to add the switcher with no luck
Thank you for bringing this to our attention. We apologize for the inconvenience you have experienced. Our team is currently investigating the issue and working on a solution to ensure that the app works seamlessly on our website. In the meantime, please feel free to contact our customer support team for further assistance with adding the switcher. Thank you for your patience and understanding. Belle | Etranslate Support
Hello👋 We appreciate you dedicating time to share your feedback with us. Your participation in our survey is valued, and we're honored to serve you. However, it's clear we didn't meet your expectations, and your insights highlight areas where we can improve. 😊 We would greatly appreciate any specific suggestions you may have to enhance your experience with us. Thank you!🌹 Sophie | Etranslate Support
Great support fixing some issues with displaying the language switcher.
Thank you for your feedback! 🌟 We're thrilled to hear that our support team was able to help resolve the language switcher issues for you. If you have any more questions or need further assistance, feel free to reach out. We're here to help! 🛠️💬 Best regards, Sophie|Etranslate Team
Great app, great service!
Thank you for your kind words! 😊 We're thrilled to hear that you're enjoying our app and service. If you ever have any questions or need assistance, feel free to reach out. 🚀👍 Best regards, Sophie|Etranslate Team
I really satisfied with the level of translation and their service, the speed of reply are all fast and clear.
Thank you so much for your positive feedback! 😊 We're thrilled to hear that you're satisfied with our translation services. 🌐💬 Our team is dedicated to providing fast and clear responses. If you have any more translation needs or questions, feel free to reach out. 🚀👍 Best regards, Sophie|Etranslate Team
Hello👋 Thank you for taking the time to write your feedback! We greatly appreciate the initiative to complete our survey. It's an honor for us to provide excellent service to you, and it's evident that we fell short of your expectations. Your response demonstrates that we have room for growth and can do better. 😊 If you could tell us what we could do effectively and improve your experience, that would be fantastic. We are excited to hear what you have to share. Have a lovely day!~🌹 Sophie | Etranslate Support
Great customer support! Highly recommend.
Thanks for taking time to leave us a review! You fill our hearts with overflowing joy knowing that you had a positive experience with us. If ever you would need any further assistance or anything you can share about the app, please feel free to reach us. We will be more than happy to help you. 🥰 Best regards, Kim|Etranslate Team
The app does exactly what I wanted (even the free version). The support I received has been great! Thank you :)
I'm thrilled to hear that the app meets your needs, and it's fantastic that you're enjoying the benefits of the free version! 😊 Our team is always here to provide top-notch support. Thank you for your kind words! 🌟 If you have any more questions or need assistance, feel free to reach out. Happy to help! 🚀 Best regards, Sophie💗 Etranslate Customer Support 🌟
My experience with this app has been highly disappointing. Despite opting for the highest plan, the translations provided are often outdated and incomplete for various countries. The promised auto-update feature is non-functional, forcing me to manually synchronize content daily across 20 countries. Despite reaching out to customer service over 50 times, the issue persists, with the response consistently claiming their developers are addressing it. Recently, the app introduced an update limiting the number of words that can be translated without additional payment, a significant drawback not disclosed during subscription. This, coupled with an exorbitant monthly fee, makes the overall service feel like a rip-off. I am effectively paying for a service that falls short of its promises and now comes with additional restrictions on translations. I strongly advise others to avoid the hassle and explore alternative solutions.
We sincerely apologize for the disappointment you've faced with our app. Your feedback about outdated translations and the non-functional auto-update feature is invaluable, and we're actively addressing these issues with our development team. Regarding the recent update on word limits, we apologize for any oversight in communication. Your concerns are noted, and we're working to improve transparency about updates affecting our users. We understand the frustration, and we're committed to making things right. If you're open to it, please reach out to us at so we can discuss your specific concerns and work towards a resolution. Thank you for your patience, and we hope to have the opportunity to improve your experience. Best regards, Maiadel // Etranslate Customer Support
🌟🌟🌟🌟🌟 Thank you so much for the five-star review! We're thrilled to hear that you had a positive experience. 😊 Your support means the world to us! 🌎✨ Best regards, Sophie💗 Etranslate Customer Support 🌟
service client inutile, le glossaire ( qui m'est necesseraire) ne fonctionne pas , 2 mois a essayer de trouver une solution avec le service client , pour rien. a chaque fois je dois leur réexpliquer le problème , on me dit que l'on me recontactera sous x jours , on ne me recontacte jamais, et quand je le fais on ne m'apporte aucune solution.. en gros on paie pour un service qui ne fonctionne pas. très mécontente!
Bonjour à tous, Nous nous excusons sincèrement pour la frustration et les désagréments que vous avez subis avec notre service clientèle et les problèmes que vous avez rencontrés avec la fonction glossaire. Nous comprenons l'importance d'un service fonctionnel et regrettons profondément de ne pas avoir répondu à vos attentes. 😥 Vos commentaires nous sont précieux et nous tenons à vous assurer que nous prenons cette question au sérieux. Nous recherchons activement la cause profonde du problème afin de mettre en œuvre une solution permanente. Nous reconnaissons que le retard important dans la résolution du problème et le manque de communication efficace de notre part n'ont pas été à la hauteur des normes de service que nous nous efforçons de fournir. 🌹 Une fois encore, nous vous présentons nos excuses pour les désagréments que vous avez subis et nous nous engageons à faire en sorte que vos préoccupations soient résolues de manière satisfaisante. Nous vous remercions d'avoir porté ce problème à notre attention et nous apprécions votre patience pendant que nous nous efforçons de rectifier la situation. 🤗 Si vous avez d'autres détails à nous communiquer ou d'autres préoccupations, n'hésitez pas à nous contacter directement. 😊💓 Je vous prie d'agréer, Madame, l'expression de mes salutations distinguées, Sophie | Etranslate Support
not good
Hello there, Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience fell short of your expectations, and we appreciate your honesty. We understand that everyone's perspective is unique, and we would love the opportunity to learn more about your specific concerns. Your insights are crucial for us to identify areas for improvement and ensure a better experience for all our customers. If you could provide more details about what aspects you found lacking or what issues you encountered, we would be grateful. Our goal is to address any issues promptly and make the necessary improvements to enhance our service/product. We are committed to providing the best possible experience for our customers, and your feedback is invaluable in helping us achieve that. We hope you'll consider giving us another chance to meet or exceed your expectations in the future. Thank you for your time and consideration. Best regards, Mariadel 🌟 Etranslate Customer Support
Thank you so much for your fantastic review! We're thrilled to hear that our app has earned the title of "Best App of all time" in your book! 🙌 Your support means the world to us. If you ever have more feedback or suggestions, feel free to share. Happy using! 🚀😊 Best, Nona|ETranslate Team👩💼
Marche bien. Bon support, réactif et à l'écoute.
Merci beaucoup pour votre retour positif ! Nous sommes ravis de savoir que notre support a été à la hauteur de vos attentes et que vous avez apprécié notre réactivité et notre écoute. N'hésitez pas à nous contacter si vous avez besoin d'aide à l'avenir. Best, Nona|ETranslate Team 🌐
Best App of all time.
🌟 Thank you so much for your fantastic review! We're thrilled to hear that our app has earned the title of "Best App of all time" in your book! 🙌 Your support means the world to us. If you ever have more feedback or suggestions, feel free to share. Happy using! 🚀😊 -Sophie|Etranslate Team👩💼
I've had an excellent experience with ETranslate - their team is incredibly supportive. I wholeheartedly recommend their services.
Thank you so much for your glowing review! 😊 We're thrilled to hear that you've had an excellent experience with ETranslate. Our team is dedicated to providing exceptional support, and we truly appreciate your recommendation. 🌟 If you ever need assistance in the future, feel free to reach out – we're here for you! 🌐💬 -Sophie|Etranslate Team👩💼
Very helpful support service. Haven't tried the app completely but looks easy to use.
Thank you for your positive feedback! 😊 We're thrilled to hear that our support service has been helpful to you. If you ever decide to explore the app further, we hope you find it as easy to use as it looks! 🚀 If you have any questions or need assistance in the future, feel free to reach out. Happy exploring! 🌟 -Sophie|Etranslate Team👩💼
Good app very nice and helpfull support
Thank you for your positive feedback! 🌟 We're delighted to hear that you find our app helpful, and we appreciate your kind words about our support team! 🚀 If you ever need assistance, feel free to reach out. Happy using! 😊👍 -Sophie|Etranslate Team👩💼
🌟🌟🌟🌟🌟 Thank you so much for the fantastic five-star rating! We're thrilled to hear that you had a positive experience with our product/service. Your support means the world to us! 🚀🙌 #HappyCustomer -Sophie|Etranslate Team👩💼
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