B: B2B Lock Password Protect
BSS: B2B Lock Password Hide Price - Shopify App Store
Rating
4.8
feedback
588
chart
#772
All reviews
Rating Breakdown
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Dec. 14, 2023
Easy to use plugin, the customer service staff also quickly helped me solve my problem, and the function also met my expectations
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
Dec. 13, 2023
Amazing support, super quick and figures out the problem right away. If it does not initially work with your theme do not be scared off, the support team deals with it instantly.
Store
My Store
Using app
9 days
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
Dec. 13, 2023
love this app its exactly what i needed for our wholesale site. they are very helpful whan any troubles come up or if you need something custom. june was very responsive with all my questions
Thank you so much for your 5 star rating! We appreciate your positive feedback about our app and are thankful for the helpfulness of our team. We are so glad you found the app exactly what you needed and that June was so responsive to all your questions. Thank you for choosing us, and we hope you continue to have a wonderful experience.
Dec. 13, 2023
Support has been very effective and prompt and fixed my problem in 24 hrs.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
Dec. 11, 2023
At first, it was a bit tricky to get the Shopify app to work on our webshop, but June was very helpful in getting the app installed correctly. It is very useful to us now.
Thank you so much for your 5 star rating and for your kind words! We are so glad June was able to help getting the Shopify app up and running for you, and that it has been useful to you. We really appreciate your feedback!
Dec. 8, 2023
The app works great! It doesn't work with every theme right out of the box. But after pinging their support, they had a developer integrate the plugin with our theme for free. And support staff was very professional and did an excellent job!
Thank you for your 5 star rating and for taking the time to write such a thorough review. We are delighted to hear that our app works great and that our support staff did an excellent job. We appreciate your feedback and are grateful for your support!
Nov. 23, 2023
Sehr guter und schneller Support
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
Nov. 18, 2023
Full-featured app, fast, attentive customer service
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
Nov. 16, 2023
Great App
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
Nov. 15, 2023
I found this app just this year and it works great! I recently changed the theme on our site and had an issue with the app uploading to the new theme. June in customer service was prompt to address the issue and fix it right up for us, after gaining collab access to the site. I really like the applications functionality as our business works with professional nutrition brands that have different kinds of restrictions on their registered or trademarked products. The hide pricing, login required, and a few other functions make my life a lot easier. Looking forward to using more of its functions as time goes on and as we expand our own brand reach. I would recommend this app for sure!
Thank you for your 5 star rating and kind words! We are really grateful for your review and are glad that you are finding our application's functionality helpful for your business. It was our pleasure to help you move the app to your new theme and we look forward to your continued use.
Nov. 15, 2023
The team behind B2B login is AMAZING! If you have any issues during set up or ongoing, you can be confident they'll do everything they can to fix it asap.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
Nov. 11, 2023
Buyer beware. If you use this - any type of "View All" will display your "hidden content". i.e. "View all collections" or "View all products". In the event that you attempt to get them to assist you, they will, slowly, but god forbid you remove their app. Once you do you, you are hostage to installing and paying $50 per month for your store to function properly. Like I said. Beware.
Hi there, This is Jonas from BSS Commerce. We are so sorry for any inconvenience you may have experienced with our app. We appreciate the opportunity to address the issues you've raised. I hope you can give us a chance to make everything clear. Regarding the concern: ''If you use this - any type of "View All" will display your "hidden content". i.e. "View all collections" or "View all products". In the event that you attempt to get them to assist you, they will, slowly, but god forbid you remove their app"" -> Initially, the Hide Product feature was not automatically functioning due to compatibility issues with your theme. As a result, your products were not hidden as intended. Thus, we promptly worked to rectify the situation to make sure the app functioned well on your site (the process was approximately 1 hour). On the same day, there was an unfortunate downtime on Shopify, lasting a few hours, which impacted the backend of stores, including yours - Stores aren't listed issues. We received notifications from other customers regarding this matter, and I want to assure you that the confusion stemmed from a Shopify-related problem rather than our app. Should you need further information, you can contact Shopify for more details to ensure about everything. 2. In reference to the concerns about plans: -> We want to assure you that you have the flexibility to remove our app at any time you want and the app will not affect anything on your site. We are more than willing to assist you in reviewing and removing any extraneous code associated with our app if needed. Additionally, we observed that you are still within the free trial period until November 18. If you choose to unsubscribe before this date, you will not incur any charges, I definitely commit to that. Once again, we are so sorry for any inconvenience that may cause to you. I hope this clarifies the situation, and I genuinely appreciate your understanding. If there's anything you're still unsure about, feel free to ask; I'm here to clear everything up again. If you need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there.
Nov. 9, 2023
GREAT ! Over and beyond with their customer service
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
Nov. 6, 2023
Excelent app, the only one that worked for purpose! Customer service also very responsive!
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
Nov. 6, 2023
Seit einiger Zeit nutze ich diese App. Sie funktioniert super. Danke! Was ich besonders hervorheben möchte ich ist der Support. Bei jedem Theme Update habe ich ein wiederkehrendes Problem, und immer bekomme ich zeitnah, unkompliziert geholfen. Das ist wirklich toll.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
Nov. 5, 2023
I've had this app installed since Sept 2023 because I need to unlock a specific feature to hide certain products. And to this date, I'm still sending emails resolving many little bugs and feel handcuffed to this app ecosystem. Here are some things that you should be aware of this app before you download: * You will always need to pay for a premium features, not just the lower scale one. * You will need to install separate apps for features that let you customize further. We are a small shop with 11 products and still needed 2 more of their apps, which means two more subscriptions and a total cost of over $125/month for all these services. * There customer service, while friendly and can fix things in a day or two, is in Vietnam and you have to wait 24hrs for every question to respond. * There is typically many things labeled differently or built in the app that needs some further discussion/translation as they are labeled differently than I would prefer. I assume this because translating things between Vietnamese and English can cause some hiccups. * Unless you want to work Vietnam business hours - find a different app with customer support geared towards your time zone. * In the end, I'm a small business investing 7 weeks of work into this app and no customers actually using it fluidly. * I have my hands tied that I have to keep this app because of costs and feel I can't make a change, especially with holiday season approaching. Please be mindful when making a decision - they have great ratings but I suspect it's because throughout my 90+ email chain since 9/21/2023 to date, they've asked me to write a review about once a week. While professional and nice, they look to optimize reviews more than solve my actual problem and it's unfair.
Hi there, We are so sorry for the experience that you are facing with our app. Upon careful examination of the SHOP app policy from Shopify article, we've identified that the use of apps with access control is restricted, and unfortunately, our B2B Login & Lock Access app is listed within their list. We genuinely understand the unique challenges faced by small business, and we are here to assist you the best we can. This is quite an unexpected issue which is out of our hands so hopefully our explanation will clear your misunderstanding on our app and revise your experience. If you have any further concerns or questions, don't hesitate to contact us at [email protected]. Thank you so much for your understanding!
Nov. 2, 2023
I recommend this app if you want to hide prices based on your customer’s tag. Also the customer service is always helping you.
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
Nov. 2, 2023
So far i am impressed with the super quick customer service when setting up the app and fixing the issue i came across :)
Thank you so much for such a valuable review. It has been our pleasure to help you out so far. If you might need any further support, don't hesitate to contact us again at "[email protected]" and our agents will be right there. Wish your business all good!
Oct. 30, 2023
Great customer service that helped us resolve our issues in a timely fashion.
Oct. 30, 2023
People should just abandon other similar apps and switch to this. First of all, and most importantly, fast in response. They solved all my troubles and even assisted me with those that were unrelated to this app. A big thumbs up. 101% recommended. I sincerely thank June for her helping hand.