Loop Subscriptions
Trusted Subscriptions App for eCommerce DTC Brands
Rating
4.9
feedback
378
chart
#2,626
All reviews
Rating Breakdown
Review RSS Feed
April 25, 2023
We have had good experience with this app so far. Our store sells fruits, vegetables and groceries, so our prices vary from week to week. Loop can make the price of the subscriptions have a small price variation, following the changes we make in the store, which is quite useful. The customer service is very good, they helped me implement the app and they also constantly help me with any questions or doubts I have regarding the app.
Thank you for this amazing review, Team Farmers on Duty! We are super excited that you choose us as your subscriptions growth partner 🚀 More subscriptions power to you. Cheers, Abel and Team Loop
April 24, 2023
The product was not worth the price and the customer service was unsatisfactory. I experienced an issue and was advised to fix it on my own without much assistance or support from the customer service team. The app is also overpriced.
Hi Team TextGPT, Sorry to hear about your experience. We take our product and customer service pretty seriously. Please let us know your concern at [email protected] We would love to fix your issue. We are sorry to say that we can't give you access to our APIs in the free plan. As far as the concern about our pricing, we received your feedback. For full transparency, we charge the lowest transaction fees in the Shopify app ecosystem amongst Shopify apps. Our plans are suitably set for growth and Enterprise brands after getting feedback from the DTC community. Thanks, Abel and Team Loop
April 24, 2023
Abel and his whole crew were so brilliant to understand what I needed in my auto-ship project, and the implementation was a smooth process as a result of their tremendous expertise.
Thank you for this amazing review, Team Natural Heaven Pasta! We are so happy that you decided to chose us as your subscriptions growth partner. More subscriptions power to you 🚀 Thanks, Abel and Team Loop
April 19, 2023
We migrated to Loop from another top 5 subscription service in a few days only. The team at Loop was very kind, respectful and receptive to our demands all the way, they even went further and co-worked with devs from another third party app that handles our Customer Portal to integrate with. Wow When we need support we usually have an answer in max 5-10 min. on average through emails, which is extremely precious in some delicate situations like a migration process. We enjoy the fact that Loop has a clean integrated interface in Shopify and that the team improves the app regularly Talk to them if you have questions and see by yourself, it is worth it :)
Thank you for this amazing review, Team Nature Zen! Super excited that you chose us as your subscriptions growth partner. We execute migrations without migraine :) Thanks for the kind words about our app. Yes we are building Loop so that brands are able to provide a great subscriber experience to their customers. More subscriptions power to you 🚀 Team Loop
April 19, 2023
I'm so glad we switched to Loop from Bold subscription. Loop completely understands what it means to run a subscription service and provides it perfectly. Much better customer experience with the easy-to-understand customer portal design and it even made us possible to have a strategy that works. The migration from Bold was very smooth and great communication and the support. Totally recommend it!
Thank you for this amazing review, Team Right Roast! We are super excited that you chose us as your subscriptions growth partner. Always here to support you in your subscriptions journey 😊 More subscriptions power to you 🚀 Team Loop
April 17, 2023
This app is very easy to use, many subscription details were thought of in advance. Widget and customer portal customization and subscription service management are top notch. However that's not the greatest advantage of this app. Loop team and the way they support you is just amazing. Really happy to pick Loop from the list of subscription apps.
Thank you for this amazing review, Team Picky.It! We are super excited that you chose Loop as your subscriptions growth partner. More subscriptions power to you 🚀 Team Loop
April 11, 2023
Excellent platform and amazing customer service! They are always there to help with questions or concerns.
Thank you for this amazing review, Team WeightCare! We are super excited that you chose Loop as your subscriptions growth partner. More subscriptions power to you 🚀 Team Loop
April 6, 2023
I can't say enough about the Loop support team! They went above and beyond to make sure their app worked with our theme, all under a very tight deadline! You couldn't ask for better service, all on top of an app that is easy to use and customize! Thank you so much for all your help! I will definitely be using this app on all my future websites
Thank you for this amazing review, Team Exponent Canada! Super excited to work with you on multiple websites. More subscriptions power to you 🚀 Cheers, Team Loop
April 2, 2023
Ok so let me just start with their support team, they are THE BEST, I was working on a website at 5am EST, and I had a bit of an issue installing the app, so I emailed them and they replied so quickly. They fixed and reinstalled the app in a matter of seconds. Thank you guys!!!! I will recommend this app and add it into all the websites I work on if needed.
Thank you for this amazing review! We are always there to support our merchants and help them in their subscriptions growth and retention journey 🚀 Feel free to ping us for any new installation :) Thanks, Team Loop
April 2, 2023
The Loop team was incredible to work with from the very first call and all the way through to completion of our migration away from Recharge. Loop gives us the flexibility we need to provide the best subscription experience for our customers. We demoed software from several providers and Loop was far and away the best choice for us.
Thank you team Doggy Do Good! We are super happy and excited that you chose us as your subscriptions partner for growth 🚀 More subscriptions power to you 💪 Cheers, Team Loop
March 31, 2023
Couldn't be happier after moving over from Recharge. It loads quicker, handles multicurrency and customer service is excellent.
Thank you for this amazing review, Team SmilePro! We are so happy that you decided to chose us as your subscriptions partner :) Super excited to work with you 🚀 More subscriptions power to you 💪 Team Loop
March 16, 2023
Im new to the app but I had a great call with their support team and they were super helpful getting it set up for me!
Thanks for choosing Loop as your subscriptions partner, Team cantiqLA! Super excited to grow together 🚀💪 Thanks, Abel and Team Loop
Aug. 8, 2023
The Loop team has been FANTASTIC in helping us switch over from another subscription app. We couldn't be happier with the app and the service we've received. Thanks so much, guys! Additional words 8/08/23: Whenever we have issues stemming from theme updates or issues experienced from our customers, Loop is ALWAYS on it ASAP. In an age where exemplary customer service is sorely lacking, the folks at Loop never fail to jump to the task and provide solutions.
Thank you for this amazing review, Team HelloAmino! We are so happy that you decided to migrate to our app 🚀 More subscriptions power to you in 2023 🚀 Cheers, Team Loop
July 14, 2023
Loop support never fails, to be there for you - amazing help - thanks Abel, Atul and the entire Team Loop
Thank you for this amazing review! Honestly made our day 😊 Super excited to work with you all More subscriptions power to you in 2023 🚀 Cheers, Abel and Team Loop
March 14, 2023
Excellent app, have a slight issue during installation, reached out to the team and they resolved it very quickly. Very helpful and nice to deal with. Thank you
Thank you for this great review, Team Bag and Boop! Happy that we were able to resolve your issue and excited to have you with us More subscriptions power to you in 2023 🚀 Cheers, Team Loop
March 10, 2023
Good and immediate customer service . Definitely better than some of the other apps out there for subscriptions and bundles.
Thank you for this amazing review, Team Mars By GHC! Super excited to be working with you! More subscriptions power to you 🚀 Thanks, Team Loop
March 1, 2023
I will totally recommend this app to other as it's pretty well described and easy to play around. Also the costumer service is really helpful and they made things easier for us.
Thank you for the recommendation, Team Molly J! Super excited to have you with us. More subscription power to you 🚀 Thanks, Team Loop
Feb. 28, 2023
Excellent customer service and the app works really well! Definitely better than some of the other apps out there for subscriptions and bundles.
Thank you Team Bold Soaps! We are super excited that you chose us as your subscriptions growth partner. More subscription power to you 🚀 Thanks, Team Loop
Feb. 27, 2023
good app good support thank you guys. ill be using the app for subscription orders with my customers
Thank you for this amazing review, Team BURDENBURN! We are always here to help you in your subscriptions growth journey 💪 😊 Thanks, Team Loop
July 9, 2024
Working with Loop Subscription has been a breeze! Manan graciously helped with every step of the way in regards to my questions. Highly recommend!
Super excited to work with you, Team Biodynamic Coffee! We are so happy that you chose us as your subscriptions growth partner. Yes, our customer portal and widget design is 100% customizable! Our features are not only innovative, but practical as well. Thanks, Team Loop