Loop Subscriptions

Jan. 12, 2023

My experience has been lovely. Abel was patient and understanding. He was knowledgeable and helpful. I would recommend this product. Customer service was excellent.

Jan. 11, 2023

Thus far Loop has been very attentive to improvements and changes needed to suit our specific type of subscription. Support is vital to the success of a long term subscription and this team knocks it out of the park.

Jan. 11, 2023

Using Loop with our custom widget design was very straightforward. I’m very glad we were able to use them to bring our subscription design to life. The Loop team was very patient with any questions our developer had and took hours out of their schedule to fix an issue we had with our theme not working with the widget. Highly recommend!

Jan. 10, 2023

The best subscription app and unmatched excellent customer service. Very quick to respond to any questions we had. The Loop team was able to provide our business with custom features to so that we provide our csutomers with an amazing customer portal. I am so happy we made the switch and hands down I recomend Loop for your subscrption needs.

Jan. 4, 2023

Thanks a lot. Every time I need your help, you guys always show up very quickly. Last time I was going to leave a message, but because the store hasn't released it for 6 months, I can't write. Once again thank you very much.

Jan. 4, 2023

Abel made the process of creating bundle boxes and subscriptions a breeze - helping to quickly troubleshoot all of my questions. I am so satisfied with this top notch customer service - it makes all the difference knowing there are folks who care about making customers happy as much as I do.

Dec. 24, 2022

Best subscriptions app in the game! Loop provides unmatched features, next level support and is constantly getting better. This will be the #1 Subscriptions App and will set the gold standard for Shopify.

June 15, 2023

Amazing team that will help you grow your business! They were always responsive when I need them and very professional ----------- Review update - June 6th 2023, I am absolutely thrilled with the incredible assistance I received from the Loop team. I can honestly say that I have never experienced such remarkable support from any other company before. From the moment I reached out to them, they went above and beyond to help me with my website. My customers had been reporting that the subscription button was missing since the beginning, and initially, I didn't realize that I hadn't enabled it. Upon further investigation, I discovered that my custom theme was causing the button to not appear due to coding issues. This is where Loop came to my rescue. Their support was exceptional, as they provided prompt and helpful responses over email and even connected with my website to identify the problem and find a solution. Despite facing challenges with customizing the theme, the previous company I consulted claimed it couldn't be done. However, the Loop team never gave up on me. They continued to work diligently and customized a code specifically for my website, ensuring that the subscription button would function flawlessly for my valued customers. Their dedication was truly unwavering, and they persisted until the task was completed successfully. I cannot express enough gratitude for the outstanding support I received from Loop. They have set a new standard for customer service, and I am incredibly grateful for their unwavering commitment.

Dec. 23, 2022

Honestly the best all around. If you need help, their customer service is absolutely amazing. We will absolutely recommend!

Dec. 22, 2022

Loop delivered excellent white glove support for migrating over our thousands of subscribers for our customer build a box subscription with tiered volume discounts. Where off the shelf functionality was not available, Loop provided great service for building the custom components that we needed. Especially incredible compared to the lack of response from legacy subscription platform players.

Dec. 14, 2022

Very helpful - step by step service to help me get all set up. Would definitely recommend their service. Thanks

Dec. 12, 2022

Straight-forward subscription app that delivers exactly what you need. Customer Service team (specifically Abel) was very knowledgeable and helpful. We set up a video chat to go through my set up questions and, when realizing my needs were out of Loop's subscription capabilities (I needed an upselling app), he recommended another app that would be a better fit. Thanks Loop team!

Dec. 5, 2022

We only recently launched subscriptions, but we're pretty happy with Loop. We launched it on an older theme and got a subscription sale pretty immediately. Then we launched a new theme (IMPACT), and the subscription widget stopped functioning properly. It took about a week going back and forth with Loop support, but they were able to go in and get it functioning properly again and we're very pleased. Excited to see how introducing this to our business helps it grow.

Dec. 5, 2022

The team at Loop, specifically Piyush and Abel Lesle were incredibly helpful in getting us set-up with Loop Subscriptions. Set-up was straightforward and we were able to get started within a few hours.

Dec. 1, 2022

Update: our issue was a weird glitch between Shopify billing and Loop. The Loop team was very helpful in resolving it. And while I can't speak to their software, their customer service is top notch. --- Careful with the free trial! Our shop installed the 'free trial'. We deleted it a day after installing when we realized it didn't meet our needs. Then on our next bill from Shopify there was a charge for $399 US for this app. Shopify support can't resolve it because they just pass through the billing of the developer and now we are spending more time getting this charge removed then we ever did on the 'free' trial.

Nov. 28, 2022

Really impressed with Loop! We migrated from WooCommerce Subscriptions to Shopify + Loop Subscriptions, and their team has been responsive, helpful, and patient throughout the whole process. The tech is incredible, with all the options and configurations you would expect to make for a beautiful and customizable subscriptions experience, but lightweight enough to not slow or bog things down. Abel and Yashbir have been INCREDIBLE to work with. So grateful for their time help to make sure the migration went perfectly smooth. Highly recommend!

Nov. 21, 2022

This is my first subscription product and Loop is exactly what I needed. Plus, their customer service and tech support are terrific! Their help in getting things set up was awesome. Highly recommend.

Nov. 15, 2022

Loop is the only subscription app that we use on our sites. We have tried most of the other popular options and were disappointed by the lack of features, support, and the cost. The support team is awesome!

Nov. 10, 2022

We migrated from Recharge to Loop in November 2022 as we had a few challenges with the UX and back-end from Recharge. Loop has been really good when migrating all the existing subscriptions from Recharge and setting up Loop on our website. For me the key differentiator is the service we got from Loop, we could call Loop frequently and would be dealing with the same guy (Abel Leslie) who was great. What I also really like is Loop's dashboard, the selling plan (allowing to give a higher discount on the first order and then a lower on subsequent orders), as well as the customer portal, everything is a lot more intuitive and very easy to navigate. I can highly recommend Loop and would absolutely do it again.

Nov. 4, 2022

The app has been successful in helping us launch our subscription business model. The team were also very helpful when we had to make some edits to the page.