All reviews

Rating Breakdown

  • 5
    97% (343 ratings)
  • 4
    1% (5 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (3 ratings)
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5 / 5 Share

Jan. 3, 2022

ROAST LAB COFFEE ROASTERS - We have just migrated our subscribers over to Loop and we're loving this app! The support from the team is amazing. They are extremely responsive to feature requests and nothing is ever too much trouble. Everything we have asked for so far has been implemented into the app. The team have also been helping us to grow our number of subscribers. We highly recommend this app and the customer service is very personal which we value as a small business.

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you Team Roastlab for making the switch to our app! We are glad that you were satisfied with our support. Thanks, Team Loop

5 / 5 Share

Dec. 24, 2021

I have used many subscription apps and Loop is by far the best and most competitively priced. The team is incredibly responsive, positive, and has a fantastic support culture that has made the app critical to our business. We've been able to take advantage of several custom Loop features that aren't available with Recharge (among others). A huge thanks to your team for an amazing app!

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for this wonderful review! We are very happy that you went with our app. Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Thanks, Team Loop

5 / 5 Share

Dec. 20, 2021

A great little app that does just what I need, without any hassle. When I have reached out to support with a query, the response has been. Thankyou!

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Hey there! We are happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Thanks, Team Loop

5 / 5 Share

Dec. 20, 2021

This app provided exactly what we needed for our subscription service. We went through so many different apps before we found Loop. Loops ability to chose an anchor date and have a cut off period were critical to our needs. The service was EXCELLENT and very quick. Our subscription service is unique and we needed some help setting things up at the start ....we found the service great and it really eased the integration of loop within our store. Highly recommend this app. Great service, reasonable fees, and great functionality.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Hey there, We are glad that you decided to go with our app. Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Thanks, Team Loop

5 / 5 Share

Dec. 17, 2021

Very pleased with the ease of use and excellent prompt support in setting up this app. Early days yet but very happy so far.

Using app

10 months

Total reviews

2

Average rating

4.5

Developer Reply

Thank you for this wonderful review! Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Thanks, Team Loop

5 / 5 Share

Dec. 11, 2021

A great thing about this app is, that I can edit the code and manipulate everything how I want. So I can adapt it to my webshop seamless. Everything loads fast, only support is faster and helps in great detail.

Store

Qera

Using app

3 months

Total reviews

3

Average rating

4.7

Developer Reply

Thank you for this great review! We are glad that you found our app to be flexible. Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Thanks, Team Loop

5 / 5 Share

Dec. 9, 2021

I am so glad I found this App. It give people a choice and customer services was so helpful and very prompt to assist me in anything I ask.

Using app

2 days

Total reviews

19

Average rating

4.8

Developer Reply

Thank you for this wonderful review! Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Thanks, Team Loop

5 / 5 Share

Dec. 9, 2021

Really great app on Shopify, easy to use and edit and the customer service is amazing. Very quick and helpful.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the kind words! Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Thanks, Team Loop

5 / 5 Share

Dec. 3, 2021

Very prompt in helping with technical problems in setting up the subscription for our wine shop. Tim The Wine Library

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you Tim for the kind words! Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Thanks, Team Loop

5 / 5 Share

Nov. 18, 2021

A fantasitc add-on for shopify store owners looking to impletement Subscriptions. Which is a great way to ensure regular payments. There were A few niggles in the set up, but mainly becasue i have a customised theme.... The support team is second to none, so even if you feel a little frutrated, these guys will not only ensure you have excelelent customer & support services but will also work with other app owners to work thru any issues..... I can wait to see how these guys continue to develop this app.

Using app

About 1 month

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for this amazing review! Such motivational words keep us going! Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Thanks, Team Loop

5 / 5 Share

Nov. 9, 2021

I looked into several options for my subscriptions and I'm so glad I choose Loop. They offer first class support and were able to answer every question and solving every problem I had before launching my site. Your app and your service are amazing!

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for this going with our app and this amazing review! Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Thanks, Team Loop

5 / 5 Share

Nov. 5, 2021

I used this app to help set up subscriptions on my site. I had several questions throughout the process, and they were great with answering them through the in-app chat. When I had a more complicated question about how the app works (because my set up is a little unusual) Piyush really went above and beyond. We scheduled a video call, and I was able to share my screen and he explained pretty much the entire app top to bottom to help me with the best setup for what I was trying to do.

Using app

About 2 years

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for this amazing review! We are glad that we were able to resolve all your queries. Our customer support is our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Thanks, Team Loop

5 / 5 Share

Oct. 18, 2021

For the price, it's amazing. The support is almost instantaneous. I was responded to via their texting support in about a minute

Using app

4 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review! Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Thanks, Team Loop

5 / 5 Share

Oct. 17, 2021

Rakshit Jain is very kind and has helped me tremendously he's always answering my questions on guiding me as i go through my website. Loop is great & has been there every step of the way. I feel a lot more confident and I like how accessible they are to reach very friendly.

Using app

7 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for this amazing review! Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Thanks, Team Loop

5 / 5 Share

Oct. 13, 2021

Very nice app. The support is really fast and helps with anything. If something won´t work the support will do it for you.

Using app

12 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for the review! Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Thanks, Team Loop

5 / 5 Share

Oct. 3, 2021

Excellent customer service and easy-to-use app for people with minimal tech background. I am looking forward to continued collaboration!

Using app

8 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for this amazing review! Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Thanks, Team Loop

5 / 5 Share

Sept. 25, 2021

Best service, easy to install and configurable subscription app available in Shopify Store. While the app is free but its support is too responsive.

Using app

19 minutes

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for this amazing review! Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Thanks, Team Loop

5 / 5 Share

Sept. 20, 2021

One of the best subscription services out there! Easy to set up and the developers are quick to help in integration. I am impressed and will continue to use this product on my store for years to come. Cheers

Using app

8 months

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for this amazing review! Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. We look forward to our association! Thanks, Team Loop

5 / 5 Share

Sept. 20, 2021

From the first day of downloading Loop, the customer support has been excellent. Despite having a few issues within the first couple days, Loop always replied fast and solved the issues. Loop provides everything I need for my subscription-based business. Would definitely recommend this to anyone who needs to add subscriptions to their website.

Using app

About 4 hours

Total reviews

2

Average rating

5.0

Developer Reply

Thank you for the recommendation! Such reviews keep us going! Happy that you were satisfied with our support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Thanks, Team Loop

5 / 5 Share

Sept. 15, 2021

We are in the process of installing and launching this app but I wanted to address the negative comments about customer service - these guys have been great! Ready to jump on a call no matter what time of day and they have sent multiple detailed emails helping me get this set up. Great customer service! Excited to see our sales increase with this app.

Using app

6 days

Total reviews

4

Average rating

5.0

Developer Reply

Thank you for your review! We pride ourselves on our customer support- Our utmost priority. Please feel free to reach out to us at any time for any sort of assistance. Thanks, Team Loop