All reviews

Rating Breakdown

  • 5
    98% (557 ratings)
  • 4
    1% (6 ratings)
  • 3
    0% (0 ratings)
  • 2
    0% (0 ratings)
  • 1
    1% (6 ratings)

Reviews with Text

  • 95% (538)
Review RSS Feed Review RSS Feed

5 / 5 Share

Dec. 14, 2022

Very helpful - step by step service to help me get all set up. Would definitely recommend their service. Thanks

Using app

1 day

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for this review! We are happy that you liked our support. More coffee subscribers growth to you! Thanks, Team Loop

4 / 5 Share

Dec. 5, 2022

We only recently launched subscriptions, but we're pretty happy with Loop. We launched it on an older theme and got a subscription sale pretty immediately. Then we launched a new theme (IMPACT), and the subscription widget stopped functioning properly. It took about a week going back and forth with Loop support, but they were able to go in and get it functioning properly again and we're very pleased. Excited to see how introducing this to our business helps it grow.

Using app

8 days

Total reviews

2

Average rating

3.0

Developer Reply

Thank you for this review, Apex Alchemy team. We can easily integrate with IMPACT theme now. Feel free to ping us in case you face any issues Wishing the best for your subscriptions growth (would love to share more ideas) ๐Ÿ’ช Thanks, Team Loop

5 / 5 Share

Dec. 5, 2022

The team at Loop, specifically Piyush and Abel Lesle were incredibly helpful in getting us set-up with Loop Subscriptions. Set-up was straightforward and we were able to get started within a few hours.

Using app

14 days

Total reviews

7

Average rating

5.0

Developer Reply

Thank you Four All Team! For people in Waterloo, Canada => Try out their ice-cream. They are doing great stuff on their store. We are here if you need help with anything else Thanks, Team Loop

5 / 5 Share

Dec. 1, 2022

Update: our issue was a weird glitch between Shopify billing and Loop. The Loop team was very helpful in resolving it. And while I can't speak to their software, their customer service is top notch. --- Careful with the free trial! Our shop installed the 'free trial'. We deleted it a day after installing when we realized it didn't meet our needs. Then on our next bill from Shopify there was a charge for $399 US for this app. Shopify support can't resolve it because they just pass through the billing of the developer and now we are spending more time getting this charge removed then we ever did on the 'free' trial.

Using app

16 minutes

Total reviews

2

Average rating

5.0

Developer Reply

Hi Graze & Gather team, First of all we would like to apologize for this bad experience. Billing is handled by Shopify and that's why this incident took place. We got in touch with the Shopify team on email as soon as we were aware of this issue. Thank you for your cooperation. And a big thank for the kind words for our support team. Makes our day ๐Ÿ˜‡ While we work very hard to provide exceptional support to all our merchants, our subscriptions app takes the workload from DTC retention & operations team by automating a lot of mundane work. Let us know if you would like any sort of assistance with our software and wishing you the best for holiday season! Best, Team Loop

5 / 5 Share

Nov. 28, 2022

Really impressed with Loop! We migrated from WooCommerce Subscriptions to Shopify + Loop Subscriptions, and their team has been responsive, helpful, and patient throughout the whole process. The tech is incredible, with all the options and configurations you would expect to make for a beautiful and customizable subscriptions experience, but lightweight enough to not slow or bog things down. Abel and Yashbir have been INCREDIBLE to work with. So grateful for their time help to make sure the migration went perfectly smooth. Highly recommend!

Using app

About 1 month

Total reviews

2

Average rating

5.0

Developer Reply

Thanks for this amazing review, Team Caffe Ibis! This made our day! We are grateful to you for having selected us as your subscriptions app. Thanks, Team Loop

5 / 5 Share

Nov. 21, 2022

This is my first subscription product and Loop is exactly what I needed. Plus, their customer service and tech support are terrific! Their help in getting things set up was awesome. Highly recommend.

Using app

About 2 months

Total reviews

3

Average rating

5.0

Developer Reply

Thanks for this amazing review! We are very excited that you chose us as your subscriptions app (now we are partners invested in your growth!). Happy that you were pleased by our support. Feel free to DM us or drop us a message in case you face any issue. Thanks, Team Loop

5 / 5 Share

Nov. 15, 2022

Loop is the only subscription app that we use on our sites. We have tried most of the other popular options and were disappointed by the lack of features, support, and the cost. The support team is awesome!

Using app

13 days

Total reviews

4

Average rating

5.0

Developer Reply

Thanks for this amazing review! This made our day! Our aim is to build the best subscriber experience on Shopify in terms of features, support and cost. Feel free to ping us if you have any other questions related to subscriber growth or anything subscriptions. Thanks, Team Loop

5 / 5 Share

Nov. 10, 2022

We migrated from Recharge to Loop in November 2022 as we had a few challenges with the UX and back-end from Recharge. Loop has been really good when migrating all the existing subscriptions from Recharge and setting up Loop on our website. For me the key differentiator is the service we got from Loop, we could call Loop frequently and would be dealing with the same guy (Abel Leslie) who was great. What I also really like is Loop's dashboard, the selling plan (allowing to give a higher discount on the first order and then a lower on subsequent orders), as well as the customer portal, everything is a lot more intuitive and very easy to navigate. I can highly recommend Loop and would absolutely do it again.

Using app

21 days

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for this beautiful review. This made my day! This is a special one! Would love to try your coffee one day in Australia :D - Abel Lesle and Team Loop

5 / 5 Share

Nov. 4, 2022

The app has been successful in helping us launch our subscription business model. The team were also very helpful when we had to make some edits to the page.

Using app

14 days

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for this amazing review! We are not only a subscriptions app, we are your subscriptions growth partner ๐Ÿš€ Feel free to reach out to us in case you have any other issues on your page. Thanks, Team Loop

5 / 5 Share

Oct. 11, 2022

Abel Lesle and the Loop team went out of their way to help us get our Subscriptions going and working how we needed them to for our new Fitness center. They've been a huge help and we're excited to be using Loop and offering subscriptions to our customers.

Using app

About 2 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you team for this amazing review! We are here for you always to help you in your subscriptions growth journey! We are excited for your customers to try out your new fitness center. Thanks, Abel Lesle & Team Loop

5 / 5 Share

Oct. 5, 2022

We decided to move to Loop from Recharge and it was a seamless experience! The team is online and available throughout the day, and extremely fast and thorough in all their responses. 10/10 recommend making the switch!!

Using app

29 days

Total reviews

5

Average rating

5.0

Developer Reply

Thank you for this amazing review! We are honoured that you choose us as your subscriptions growth partner ๐Ÿš€ We are here for you always ๐Ÿ˜‡

5 / 5 Share

Oct. 3, 2022

App works well, much better than other subscription options that we've tried. The customer service is brilliant, and they have sorted all the little snags we've had setting up. Would recommend!

Using app

3 months

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for this amazing review! We are happy that you liked our support! Thanks, Team Loop

5 / 5 Share

Sept. 20, 2022

Loop is exactly what is says it is and works really well for our customers. Their customer service is extremely helpful and even went in to help us install the app when we broke our store! Definitely recommend for every business!

Using app

5 months

Total reviews

3

Average rating

5.0

Developer Reply

Thank you for this amazing review! We are glad that you are happy with our support! Feel free to reach out to us if you need help with anything else. Thanks, Team Loop

5 / 5 Share

Sept. 15, 2022

We're using Loop since a few weeks and so far everything works perfectly fine. The customer service is very helpful, and we're looking forward to testing the new features soon

Using app

3 months

Total reviews

5

Average rating

5.0

Developer Reply

Thanks for this amazing review! We are so happy that you loved our support! Super excited to release new features for the world ๐Ÿš€ Thanks, Team Loop

5 / 5 Share

Sept. 8, 2022

The Loop team has been amazing and has helped us migrate our large number of subscribers over to their platform seamlessly. They have been more than accommodating and have helped us give our customers a well-deserved enterprise-level experience.

Using app

6 months

Total reviews

10

Average rating

5.0

Developer Reply

Thanks for the review! We are super excited to take DLG subscriptions to next-level. We are just getting started :) GAME ON! Piyush

5 / 5 Share

Sept. 8, 2022

very good experience with their team, set up meeting and call immediately and take care all the questions. Also the App is good user friendly, easy to use !

Using app

17 days

Total reviews

10

Average rating

5.0

Developer Reply

Thank you for this amazing review! We are happy that you liked our support! Feel free to get in touch with us if you want any other assistance. Thanks, Team Loop

5 / 5 Share

Aug. 30, 2022

The Subscriptions management system works well, and the team is super helpful in getting everything setup & servicing ongoing issues. Great team that listens to feedback

Using app

7 months

Total reviews

7

Average rating

5.0

Developer Reply

Thank you for this amazing review! We are glad that you liked our support! Your feedback is critical for us to build a world-class subscriptions app. We are here in case you need assistance with anything else. Thanks, Team Loop

5 / 5 Share

Aug. 24, 2022

Immediate friendly support to get me all up and running in under 30 minutes! So happy I decided to go with Loop!

Using app

About 1 hour

Total reviews

1

Average rating

5.0

Developer Reply

Thank you for this amazing review! We are glad that you liked our support! We are here in case you need assistance with anything else. Thanks, Team Loop

5 / 5 Share

Aug. 3, 2022

Great support and great app. Although seeing most of the options is in the paid plan, but still this app offers many option that the others absolutly not offering under the paid plan. It is perfect to start and grow with...recomended

Using app

About 2 hours

Total reviews

4

Average rating

4.0

Developer Reply

Thank you for this amazing review! We are glad that you liked our support and our app! We are here in case you need assistance with anything else. Thanks, Team Loop

5 / 5 Share

July 20, 2022

We have been working Lesle, Vivik and the rest of their team! These guys are awesome! They work fast, gives us a comprehensive list of actions to launch the subscription in the store seamlessly. Their support team is also great as they immediately jump into a call whenever we need urgent help. I am recommending them if you want to jump start your subscription features.

Using app

26 days

Total reviews

5

Average rating

4.8

Developer Reply

Thank you for this amazing review and the recommendation! We are glad that you liked our support! We are here in case you need assistance with anything else. Thanks, Team Loop, Abel and Vivek