Loox ‑ Product Reviews App
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
22,014
chart
#260
All reviews
Rating Breakdown
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Nov. 19, 2024
not very easy to use the dashboard
Hey, Arielle from the Loox team here. I'm truly sorry to hear your experience with Loox was not as you expected, and I appreciate your feedback. I’ve personally reached out to you regarding this matter and am happy to continue the conversation with you privately.
Oct. 27, 2024
Hey there! Sara from the Loox team here :) I've reached out to you via email to see how I can help improve your experience with Loox. I look forward to continuing the conversation there!
Oct. 21, 2024
Widgets are glitchy; I find myself having to deactivate and reinstall a widget so the settings can reset. For example, deselecting 'show thumbnail' on the pop up widget doesn't work, or making small updates to other widgets. I found it annoying that you can't make email marketing a requirement to receive the discount with the onsite referral widget. The customer service is strange; I was wondering if I was speaking to bots. They completely misunderstand my question or ignore it altogether. I installed Klaviyo and cannot find that Loox integrates with them. I emailed Loox and they ignored that question and went on to a different one. I appreciate how modern the widgets are and how easy to use the app is, including customization features. But when I compare it to judge.me, I can't help but feel like I'm paying significantly more just for something "prettier."
Hey, Rotem from the Loox team here. Thanks for sharing your feedback. I'm truly sorry to hear about your recent experience with our product and our support. I would love to have the chance to make it right and help with any unresolved issues. I have contacted you privately, and I would be more than happy to continue the conversation there.
Oct. 15, 2024
Hey there, Sara from the Loox team here :) Thanks for taking the time to leave us a review! I've reached out to you via email to see how I can help improve your experience with Loox. I look forward to continuing the conversation there!
Sept. 17, 2024
Pas possible d'apporter les memes commentaires sur le meme produit
Hey, Arielle from the Loox team here. I’d be happy to dig deeper into what you are looking to achieve. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
Sept. 16, 2024
mm
Hey there, Sara from the Loox team here :) Thanks so much for taking the time to leave us a review! I've reached out to you via email to see how we can be of further assistance- I look forward to continuing the conversation there :)
Sept. 5, 2024
Unfortunately, the pictures that our customers send us as reviews are not displayed.
Hey there, Sara from the Loox team here :) Thank you for your review. Loox specializes in collecting and displaying photo and video reviews. I've reached out to you via email to provide you with further assistance, I look forward to continuing the conversation there!
Sept. 2, 2024
es muy versatil
Hey there, Sara from the Loox team here :) Thank you so much for your kind review! I've reached out to you privately to see how I can best assist you. I look forward to continuing the conversation there!
Aug. 29, 2024
Facile à manipuler , difficile à mettre l’en pratique
Hey, Shany from the Loox team here. Thanks for taking the time and leaving us a review. I’ve contacted you privately through the email associated with your store to see how we can further assist. I'm looking forward to continuing the conversation there!
Aug. 27, 2024
It's glitching. Kept saying I didn't add widgets or rating and it won't let me send this (at least the last 2 tries)
Hey, Rotem from the Loox team here. Thanks for sharing your experience. I’d be happy to dig deeper into what you see on your end. I’ve reached out to you privately through our support and am here to make sure we get this sorted out together!
Aug. 24, 2024
I was really excited to move from another app as Loox seemed to have everything I need for my store which relies heavily on reviews to generate sales. The previous review app posted all of our reviews to our FB business page. Loox DOES NOT even though they claim they syndicate reviews to Meta. Given that, we will need to find a differently platform for our reviews and referrals.
Hey, Rotem from the Loox team here. Thanks for sharing your feedback. I'm truly sorry to hear your experience with Loox is not as you expected. Loox offers an integration that syncs your reviews with Meta, allowing you to showcase your reviews on your Facebook and Instagram shops. Plus, you can easily share your reviews on social media directly from your Loox dashboard. In any case, our support team is available 24/7. Please don't hesitate to contact us with any questions or requests you have.
Aug. 20, 2024
Not bad
Hey there, Sara from the Loox team here :) Thanks so much for taking the time to leave us a review! I've reached out to you via email to see how we can be of further assistance- I look forward to continuing the conversation there.
Aug. 9, 2024
Our issue with Loox is their pricing model from Beginner plan to Scale. The cost jump is just too high and the 500 life time limit on orders is simple a weird bullying method to force an upgrade a website may not need. $35 a month is just not practical for us. Their plans should be reviews sent per month cap and not a lifetime accumulation as they are monthly plans not lifetime plans. Since we can't justify the cost increase we will be transitioning to something else unfortunately. Their pricing model is not friendly to self funded small businesses. I will say their customer service is if you need something is outstanding and the software is easy to use. Overall if you can justify the cost of $35 a month for the Scale plan then you'd be happy with Loox. We are not there yet and because of that basically Loox is forcing us off the platform with their nagging screen and not auto posting reviews after they are left and the nuisance of their upgrade nagging screen. We tired talking to customer service about this but fell on deaf ears.
Hey, Tal from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. Loox offers various plans to accommodate stores of all sizes and budgets, from just stores starting out all the way to tens of thousands of orders a month. We understand that costs are a big part of every merchant's decision about which apps to use. Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals. I’ve reached out to you privately through our support and I'm here to make sure we get this sorted out together.
Aug. 2, 2024
good app for reviews but terrible terrible support. Not people themselves, but it is very hard to find the chat window and then get to recent conversations which is very annoying.
Hey, Shany from the Loox team here. I'm truly sorry to hear your experience with Loox was not as you expected. I’ve reached out to you privately through the email associated with your store :) In any case, our Support team strives to provide help wherever we can. We are available 24/7 and always provide the best technical solutions whenever possible.