Loox ‑ Visual Product Reviews

Aug. 25, 2022

The app itself seems great so far, but I wish the setup was a little more streamlined or there was some type of step by step guide. The support team was super easy to get a hold of though and Channelle was amazing! She answered all my questions and sent me mini snap shots of what to change to get exactly what I wanted. I asked so many questions and she sweet/patient with each one.

Aug. 25, 2022

Muy buena app, la verdad que me ha sorprendido pero le falta un mejor servicio al cliente, estaría bien un chat de soporte ya que tardan mucho en responderte o ayudarte a realizar según que integraciones

Aug. 24, 2022

Very good at visualling our store and product compare to the other apps. But this app is not good with pricing. I think the price is litte bit too high for the feature. Anyway, it's good overral (but not worth the upgrade due to the pricing).

Aug. 24, 2022

Good review app, but sometimes uploading a file can be a problem. The support staff are helpful and will help resolve issues quickly.

Aug. 17, 2022

This is a really great application. Definitely helped my store and assisted me with automated followup for reviews.

Aug. 15, 2022

Es ist eine coole App, aber sehr überteuert. Ansonsten tut die App was sie soll. Und das allerwichtigste ist, dass man sich um die Versendung der Reviews nicht kümmern muss, weil diese automatisch versendet werden. :)

Aug. 8, 2022

Very nice menu, clear and concise. Would love a way to add manual reviews from the ones I have on my Etsy page. Other than that, the UI looks beautiful on any site.

Aug. 4, 2022

This app is great, although found it hard to upload photo reviews from my facebook, but support team was good.

July 10, 2022

Great review layout! We love the reviews we can get with this. Super great solution. However, I am very unimpressed with the referrals program. It isn't intuitive to the customers as it depends on cookies for applying the discount code. This does not function with my Stackable app for discounts. Therefore, that needs some tremendous work (LIKE ACTUALLY PUT THE DISCOUNT CODE IN THE EMAIL!!!!!!!!!!!!!!!)

July 8, 2022

Good app for Reviews fast and nice support Team. a bit complicated to integrate with google but very easy in general.

July 8, 2022

Wir nutzen die App in unserem Store. Sie sammelt ganz gut Bewertungen ein und ist auch wesentlich umfangreicher einzusetzen als nur dafür. Mir fehlen leider noch 1-2 Punkte wie Anpinnen von Bewertungen und ein Rating System für einzelne Produkteigenschaften wie "Komfort" oder "Passform" usw, ein Skalensystem wäre super. Ebenso wäre es super, wenn für bestimmte Produkte ausgewählte Bewertungen als Caroussel auf genau der jeweiligen Produktseite angezeigt werden könnten. Das wurde auch schon als Feedback aufgenommen. Der Support ist ausgezeichnet, extrem schnell, extrem kompetent. Ich hatte das Vergnügen mit Sapir und kann ihn als Customer Success Manager wärmstens empfehlen! Der kriegt 10/10! Auch alle anderen Support Member wie zB Josh sind super kompetent, freundlich und führen schnelle Lösungen herbei. Ich hoffe, dass die offenen Punkte noch umgesetzt werden, dann wäre die App bedingungslos perfekt für unsere Ansprüche! Dennoch sehr zu empfehlen!

April 4, 2022

Nice App, helping to build customer confidence. Keep up the good work and check if you can reduce month rate

March 9, 2022

I just started my journey with Loox. Nevertheless I can say, that their Support Team is excellent. It is very fast, very engaged and customer centric! Concerning the product, I am convinced about its possibilites but I would love to see more options concerning design and customization. I would love to see the following features: - Design options (Color, rounded edged, etc) for the "Write a Review" form - More typograpy (Google Fonts) options and HTML for E-Mails - Automatic and CI color optimized QR Codes for direct review links

Feb. 7, 2022

This is a great feature to add to your store! We have received so many great reviews and images of happy customers. The only thing we wish they had was a feature for the generated discounts to apply to specific products. We have to go in each time a discount is created and manually apply the specific products.

Feb. 6, 2022

Great app. Will be great if you can find a way to review multiple products faster/ together. Plus the UI should improve to Shopify quality. Very easy to use and very user friendly otherwise.

Jan. 18, 2022

This app is simple to use and works great for my store. No major complaints from me. My customers also love the discount for pictures.

Jan. 16, 2022

Customer service gets 5 stars. Jemuel replied to my question in a matter of minutes. Obviously knowledgeable well prepared. No additional information required; it was very well handled. I only rated the app overall 4 stars because I need to periodically turn the pop-up widget off on mobile screens. It seems to come back on its own.

Jan. 7, 2022

I use the app to help collect customer reviews. It's very helpful. I am considering using the upgraded version to get access to more tools.

Dec. 28, 2021

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Nov. 21, 2021

App has a lot of options to really showcase your customer feedback. I think the price is a bit high though to start getting all the functionality you need.