Loox ‑ Product Reviews App
All reviews
I really love this app and thanks to Ed who has given me support when I didn't know how to solve things - in this case to add a second language to my shop
The app was completely crushed, we sent many emails to past customers and they all got an error, it also stuck the whole website because their script is down and for hours no one fixed it ,The time it takes them to answer on the chat is horrible!
Hey, I’m sorry to hear that your experience with Loox and our chat support wasn’t what you hoped for. We strive to provide great value through our app and high-quality support, so it’s disappointing to know we didn’t meet your expectations. I’ve reached out to you via email and would be happy to continue the conversation there to address any of the concerns you might have. Thanks, Dolev from the Loox Support team
George and Domerly helped me very good.
best app and best supports thank from Ilyn
Thanks to Liz from the customer service!
It was easy to incorporate into the website
Really enjoying the use of this review app
Easy to use! Definitely helps build brand trust. Lots of different widget options to easily imbed in your store. when I needed help, leogen from customer service responded in minutes and solved my problem right away. Highly reccomend!
Leogen was a great help customizing a request on our website and was quick and thorough. Great support getting set up - thank you!
My $9 plan is no longer available and I can't access my reviews to export them because I've been paying monthly for the last 2 years but they are saying it's a free trial. The new plan is 4X the amount and I would like to use a new review app without being forced into their higher plans that do not work for my small business. After speaking to the rep, none of the info provided work and I still can't access the old reviews
Hey, I'm happy to clarify! You can always export your reviews from Loox, even after you've uninstalled. Additionally, Loox offers several different plans for stores at different stages of their Shopify journey, including a $12.99 plan for merchants who are just starting out. I’ve reached out to you via email, and I'm looking forward to helping you find the plan that works best for you. Best, Sara from Loox Support
Loox is one of the best review apps I’ve ever used! It’s very easy to install and operate, allowing me to effortlessly collect real customer feedback and beautifully display it on my store. Since using it, I’ve clearly noticed an improvement in my conversion rate. What impressed me the most is the customer support team, especially George, who was incredibly patient and helpful in solving my issues and offering practical suggestions. It feels like I’m not just using a tool, but working with a reliable partner.
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