Loox ‑ Visual Product Reviews
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
7,205
chart
#556
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June 18, 2025
This app was one of the best apps on shopify. Unfortunately there is a rather heinous promo code abuse functionality that has cost my company over 50,000. I have begged loox to help me and writing this review pains be but I feel it's the only way to get their attention and take my issue seriously. I will gladly take this review down the second I have been helped in turning off the referral program.
Hey, Thank you so much for taking the time to share your feedback. I’m sorry to hear about your recent experience with the referral program. Please know that we take your concerns seriously, and we’d love the chance to make things right. To clarify: even after the referral program is disabled, any discount codes that were previously created will remain active in your Shopify store. These need to be manually disabled from within Shopify’s 'Discounts' page. I’ve reached out to you via email with step-by-step guidance on how to deactivate those codes, along with answers to any questions you might have, and I would be happy to continue the conversation there and address any more of your concerns. Thanks, Amit from the Loox team
Oct. 28, 2024
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