Loox ‑ Visual Product Reviews
Convert more with an AI-powered, visual product reviews app
Rating
4.8
feedback
7,334
chart
#585
All reviews
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March 9, 2022
I just started my journey with Loox. Nevertheless I can say, that their Support Team is excellent. It is very fast, very engaged and customer centric! Concerning the product, I am convinced about its possibilites but I would love to see more options concerning design and customization. I would love to see the following features: - Design options (Color, rounded edged, etc) for the "Write a Review" form - More typograpy (Google Fonts) options and HTML for E-Mails - Automatic and CI color optimized QR Codes for direct review links
Feb. 7, 2022
This is a great feature to add to your store! We have received so many great reviews and images of happy customers. The only thing we wish they had was a feature for the generated discounts to apply to specific products. We have to go in each time a discount is created and manually apply the specific products.
Feb. 6, 2022
Great app. Will be great if you can find a way to review multiple products faster/ together. Plus the UI should improve to Shopify quality. Very easy to use and very user friendly otherwise.
Jan. 18, 2022
This app is simple to use and works great for my store. No major complaints from me. My customers also love the discount for pictures.
Jan. 16, 2022
Customer service gets 5 stars. Jemuel replied to my question in a matter of minutes. Obviously knowledgeable well prepared. No additional information required; it was very well handled. I only rated the app overall 4 stars because I need to periodically turn the pop-up widget off on mobile screens. It seems to come back on its own.
Jan. 7, 2022
I use the app to help collect customer reviews. It's very helpful. I am considering using the upgraded version to get access to more tools.
Dec. 28, 2021
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Nov. 21, 2021
App has a lot of options to really showcase your customer feedback. I think the price is a bit high though to start getting all the functionality you need.
Nov. 10, 2021
Great hearing honest Feedback . Very Easy to use. Would recommend. Thank You Great hearing honest Feedback . Very Easy to use. Would recommend. Thank You Great hearing honest Feedback . Very Easy to use. Would recommend. Thank You
Nov. 3, 2021
good but expensive for small business like myself. Should offer a free version so that small businesses can thrive.
Nov. 3, 2021
good. has really helped us obtain social proof. I like that the templates can also easily be personalised. Improvements still needed for searching past customers/orders to manually resend the review request with the already edited template, rather than having to start from scratch.
Oct. 31, 2021
I am very happy with the app so far, although I think more options should be available on the Beginner plan.
Oct. 21, 2021
is ok works good, but the price for Growth Plan is to big... and the entry level is to limitated....
Aug. 26, 2021
So far so good with this app. It has really helped me get some nice reviews for my website. I would recommend - I just wish there was a free version for new websites up until a certain amount of sale and review requests
Aug. 13, 2021
The photo element is really great. I would appreciate more customisation options with the request emails so our customer experience is more seamless with our brand. Otherwise it Integrates well with Shopify, would recommend.
June 7, 2022
Great app and great support (especially Chester). Helped me increase my sells, no question about that. Just a thing that would be wonderfull (reason why I don't give 5 stars) : the ability for the client to rate a product directly from the email sent to ask his review.
July 23, 2021
The app works well and the customer service is very good. I had an issue after changing themes but the rep was very helpful.
July 21, 2021
Just started but very straight forward and quite a lot of useful features! I will definitely continue using for at least a few months.
March 29, 2025
I love how easy this was to install and use, but I wish the customers didn't have to submit photo reviews to get their % off code. It'd be great if we had the option to not make that mandatory for customers if we didn't want that option. Thanks
Hey, Abby from the Loox team here :) Thank you for your feedback! At Loox we believe that photo reviews turn visitors into sales substantially more than text-only reviews and, from our research, photo reviews can convert up to 91% more than text-only reviews. Because of that, we focus on helping our merchants collect more photos and put an emphasis on the visual aspect of reviews. As a result of this, Loox supports offering a discount in exchange for submitting a photo review only, and not for text-only reviews. With these various efforts, Loox manages to make 25% of reviews submitted include a photo!