Loox ‑ Visual Product Reviews
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
7,201
chart
#510
All reviews
Review RSS Feed
Nov. 10, 2021
Great hearing honest Feedback . Very Easy to use. Would recommend. Thank You Great hearing honest Feedback . Very Easy to use. Would recommend. Thank You Great hearing honest Feedback . Very Easy to use. Would recommend. Thank You
Nov. 3, 2021
good but expensive for small business like myself. Should offer a free version so that small businesses can thrive.
Nov. 3, 2021
good. has really helped us obtain social proof. I like that the templates can also easily be personalised. Improvements still needed for searching past customers/orders to manually resend the review request with the already edited template, rather than having to start from scratch.
Oct. 31, 2021
I am very happy with the app so far, although I think more options should be available on the Beginner plan.
Oct. 21, 2021
is ok works good, but the price for Growth Plan is to big... and the entry level is to limitated....
Aug. 26, 2021
So far so good with this app. It has really helped me get some nice reviews for my website. I would recommend - I just wish there was a free version for new websites up until a certain amount of sale and review requests
Aug. 13, 2021
The photo element is really great. I would appreciate more customisation options with the request emails so our customer experience is more seamless with our brand. Otherwise it Integrates well with Shopify, would recommend.
June 7, 2022
Great app and great support (especially Chester). Helped me increase my sells, no question about that. Just a thing that would be wonderfull (reason why I don't give 5 stars) : the ability for the client to rate a product directly from the email sent to ask his review.
July 23, 2021
The app works well and the customer service is very good. I had an issue after changing themes but the rep was very helpful.
July 21, 2021
Just started but very straight forward and quite a lot of useful features! I will definitely continue using for at least a few months.
March 29, 2025
I love how easy this was to install and use, but I wish the customers didn't have to submit photo reviews to get their % off code. It'd be great if we had the option to not make that mandatory for customers if we didn't want that option. Thanks
Hey, Abby from the Loox team here :) Thank you for your feedback! At Loox we believe that photo reviews turn visitors into sales substantially more than text-only reviews and, from our research, photo reviews can convert up to 91% more than text-only reviews. Because of that, we focus on helping our merchants collect more photos and put an emphasis on the visual aspect of reviews. As a result of this, Loox supports offering a discount in exchange for submitting a photo review only, and not for text-only reviews. With these various efforts, Loox manages to make 25% of reviews submitted include a photo!
June 2, 2021
The software is great so far, but I have to take a star away for no CS hotline or worst of all a chat.
April 29, 2021
Good app worked perfectly with Shopify store. Would reccomend to anyone looking for a useful review app.
March 12, 2021
It did what I wanted and looking forward to engaging with customers to use it. The support was fantastic. The only reason I am giving it four stars is that for the look and feel consistency it would be good if the customisation (advanced plan) of the reviews was applied to the carousel in the same way as to where else the reviews appear (product page, side widget)
March 1, 2021
Loox is a great app to easily get reviews and display them on my websites. I definitely feel it helped me to attract more traffic. However, for a small starter, I would say its a bit pricy,
Jan. 27, 2021
Best Review app I have used. The only thing I'd say is... (and i know this may defeat the point) I would like to have the option to provide a discount for a 4+ star review even if the customers hasn't posted a photo. Reason being, poeple do everything on the go now so they might want to leave a quick review whilst on the train for example but not in a postion to take a photo, then later forget. If im being blind and this feature is available please let me know. Thanks
Hey, Amit K. from the Loox team here :) We currently support incentivizing photo reviews only (as our studies show that photo reviews turn visitors into sales substantially more than text-only reviews). However, we offer customers the option to leave a textual review and receive a reminder to add a photo to their review 3 days later. This allows customers to submit a review on-the-go, add a photo whenever they're ready, and receive the discount offered. This feature can be set from within your Loox settings. If you need any assistance or have any additional questions, feel free to reach out to our support team - we're always happy to help!
Nov. 19, 2020
Love the app so far. Very easy install and integration with Shopify. Some features only available in upper tier plans.
Nov. 7, 2020
I like Loox, especially for gathering reviews. Wish was for more customization of the review process.
Oct. 2, 2020
It works really well and fast. You don`t need to be a pro to work with it and this is the main I like
Sept. 4, 2020
The app has been amazing in all aspects except you cannot limit the uniquely generated codes to a certain collection. This is important to all stores selling items with very different price points, as 1. manually changing the codes before the customers uses it is impossible to achieve 2. customers are dissatisfied if we try to ask them for top ups because they claim "the code worked" and that the discount should be honoured 3. we don't want to give them loopholes to exploit by using one generic code for everyone. We are fighting enough fires as it is. 4. we cannot give a fixed dollar amount as the products in that one collection has different price points. 5. We have reached out to Shopify and the support team says all apps have the ability to limit generated codes to a certain collection if they wish to. We have reached out to Loox, but it seems this is not affecting a lot of shops and is not high on their priority list and to be fair they have tried to give us other alternatives above. We are putting this out here because we really want a permanent solution to this and see if other shops are experiencing this too.
Hey, Amit from the Loox team here! Thanks for your elaborative request! While Loox does not currently support this, we are always looking for new ways to improve our product. I have already forwarded this to our Product Team for further consideration. If you don't mind, please contact our support team at [email protected] and we'd be happy to gather more information from you regarding how you see this feature in action :) And in any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.