Loox ‑ Visual Product Reviews
Convert more with an AI-powered, visual product reviews app
Rating
4.8
feedback
7,334
chart
#624
All reviews
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May 13, 2021
Customer service is great. Every time I have a question the answer comes quickly, right, and personable.
April 29, 2021
Good app worked perfectly with Shopify store. Would reccomend to anyone looking for a useful review app.
March 12, 2021
It did what I wanted and looking forward to engaging with customers to use it. The support was fantastic. The only reason I am giving it four stars is that for the look and feel consistency it would be good if the customisation (advanced plan) of the reviews was applied to the carousel in the same way as to where else the reviews appear (product page, side widget)
March 1, 2021
Loox is a great app to easily get reviews and display them on my websites. I definitely feel it helped me to attract more traffic. However, for a small starter, I would say its a bit pricy,
Jan. 27, 2021
Best Review app I have used. The only thing I'd say is... (and i know this may defeat the point) I would like to have the option to provide a discount for a 4+ star review even if the customers hasn't posted a photo. Reason being, poeple do everything on the go now so they might want to leave a quick review whilst on the train for example but not in a postion to take a photo, then later forget. If im being blind and this feature is available please let me know. Thanks
Hey, Amit K. from the Loox team here :) We currently support incentivizing photo reviews only (as our studies show that photo reviews turn visitors into sales substantially more than text-only reviews). However, we offer customers the option to leave a textual review and receive a reminder to add a photo to their review 3 days later. This allows customers to submit a review on-the-go, add a photo whenever they're ready, and receive the discount offered. This feature can be set from within your Loox settings. If you need any assistance or have any additional questions, feel free to reach out to our support team - we're always happy to help!
Nov. 19, 2020
Love the app so far. Very easy install and integration with Shopify. Some features only available in upper tier plans.
Nov. 7, 2020
I like Loox, especially for gathering reviews. Wish was for more customization of the review process.
Oct. 2, 2020
It works really well and fast. You don`t need to be a pro to work with it and this is the main I like
Sept. 4, 2020
The app has been amazing in all aspects except you cannot limit the uniquely generated codes to a certain collection. This is important to all stores selling items with very different price points, as 1. manually changing the codes before the customers uses it is impossible to achieve 2. customers are dissatisfied if we try to ask them for top ups because they claim "the code worked" and that the discount should be honoured 3. we don't want to give them loopholes to exploit by using one generic code for everyone. We are fighting enough fires as it is. 4. we cannot give a fixed dollar amount as the products in that one collection has different price points. 5. We have reached out to Shopify and the support team says all apps have the ability to limit generated codes to a certain collection if they wish to. We have reached out to Loox, but it seems this is not affecting a lot of shops and is not high on their priority list and to be fair they have tried to give us other alternatives above. We are putting this out here because we really want a permanent solution to this and see if other shops are experiencing this too.
Hey, Amit from the Loox team here! Thanks for your elaborative request! While Loox does not currently support this, we are always looking for new ways to improve our product. I have already forwarded this to our Product Team for further consideration. If you don't mind, please contact our support team at [email protected] and we'd be happy to gather more information from you regarding how you see this feature in action :) And in any case, our support team is always happy to help! Please don't hesitate to contact us with any questions or requests you might have and we'll gladly advise.
Aug. 9, 2020
So far good experience with Loox - Support team responds quickly - I just feel that in $9.99/ month loox team can offer extra features like follow-up mails to customer for sharing photo reviews
Aug. 3, 2020
So far, so good! Very user-friendly app. I really like it. I've been looking for a product review app like this.
Aug. 27, 2021
The best app I have so far! Just one thing would be having the loox logo on the paid version. Also, would really help if they would increase the number of reviews in the basic plan.
May 20, 2020
I have not start to use loox yet. will review back once I use it . thanksssssssssssssssssssssssssssss
June 16, 2020
New user for Loox, comprehensive tools and widgets. Transitioning from Yotpo, so far so good, we will see how the trial goes! Update: Ease of use and options continue to impress me. Best I have tried!
May 5, 2020
So far so good! We are still in the trial phase, but we are very excited about this app and to engage with our customers in a meaningful way!
April 17, 2020
Très joli rendu mais c'est vraiment dommage qu'il ne puisse y avoir qu'une seule photo. Il en faudrait au moins 2 pour pouvoir comparer avant /après. Vite à améliorer !
June 27, 2019
I used this app to help me do x. I really like how it does y. It would be nice if it did z better.I used this app to help me do x. I really like how it does y. It would be nice if it did z better.
Dec. 9, 2018
Just downloaded and checking how it works. I am not sure if it will for me or not. But trying first. o
June 4, 2018
I'm such a huge fan of this app. Its easy to use and relatively cheap, even at the pro level. It's a fantastic concept and has really increased the marketability of my site. The number of reviews has gone up exponentially (from one a week to 5 a day). This hasn't necessarily resulted in boosted sales directly attributed but for SEO, Instagram and credibility is has been great. My customers enjoy leaving the reviews and take great care over them. The support team have also been super quick and helpful. The only reason it doesn't get a solid 5/5 is that the integration with google could be better, there is recently a workaround and if it comes through - hello full marks.
May 9, 2018
Been using for quite awhile! Nice App to keep! Check out how Loox look like on our site! https://www.watch.sg