Loox: Product Reviews App & AI
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Rating
4.8
feedback
7,510
chart
#398
All reviews
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Oct. 22, 2024
Best review app on this app store! The value for the money is exceptional. I have tried and examined most of the review app in the app store. This one is the best one!
Oct. 22, 2024
Dec. 14, 2024
I’m incredibly disappointed with Loox. Despite being on a paid plan, my reviews are not showing up, and this issue has been ongoing for weeks. I reached out to their support multiple times, but the responses have been completely unhelpful and dismissive. As a business owner, I rely on timely and effective support, and Loox has failed miserably in delivering that. After weeks of frustration, I’ve decided to uninstall the app. For the price I’m paying, I expected far better service and functionality. Terrible experience overall. Do not recommend.
Hey Gemories, We always aim to provide excellent support, and I’m sorry to hear we missed the mark this time. I see that we responded to your inquiry but are still waiting for a staff account so that we can take a closer look at what you're experiencing. If you’re open to it, please reply to the email we sent—we’d love the chance to make things right. Best, Sara from the Loox team
Oct. 22, 2024
Aug. 17, 2025
too expensive
Hey, thank you for your feedback! I'm sorry to hear that our pricing package wasn't up to your expectations. We offer various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. I’ve reached out via email to go over your plan with you and answer any questions. Please feel free to reply whenever it’s convenient - we’re here to help.
Oct. 21, 2024
Widgets are glitchy; I find myself having to deactivate and reinstall a widget so the settings can reset. For example, deselecting 'show thumbnail' on the pop up widget doesn't work, or making small updates to other widgets. I found it annoying that you can't make email marketing a requirement to receive the discount with the onsite referral widget. The customer service is strange; I was wondering if I was speaking to bots. They completely misunderstand my question or ignore it altogether. I installed Klaviyo and cannot find that Loox integrates with them. I emailed Loox and they ignored that question and went on to a different one. I appreciate how modern the widgets are and how easy to use the app is, including customization features. But when I compare it to judge.me, I can't help but feel like I'm paying significantly more just for something "prettier."
Hey, Rotem from the Loox team here. Thanks for sharing your feedback. I'm truly sorry to hear about your recent experience with our product and our support. I would love to have the chance to make it right and help with any unresolved issues. I have contacted you privately, and I would be more than happy to continue the conversation there.
Oct. 20, 2024
Oct. 20, 2024
Oct. 20, 2024
Oct. 19, 2024
Ayuda mucho a que mis clientes puedan expresar la calidad y satisfacción de nuestros productos.
Oct. 18, 2024