Loox ‑ Product Reviews App
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Best support from DOLEV!
Hi. Dolev from Loox here. Thanks for sharing your experience with us. We always strive to provide excellent support, and I regret that we fell short this time. If you’re open to it, please reply to the email we sent—we’d really appreciate the chance to make it right.
This app has been effective in getting reviews for my site. It has good support too. It is helpful to be able to chat with an actual person instead of a bot. Just had a quick question and Leogen hopped onto the chat within a few seconds to answer my question! Love that.
Many thanks for the really fast support, and even at 8:30 PM EU time... Problem solved immediately... many thanks to Domerly & Mary
easy to use and great for starters
Sara was absolutely outstanding. No matter what problems I proposed, she answered them and got back to me as fast as possible, Thanks again!
Great app! just what I have been looking for. Got excellent support from Mary
Instant reviews when we switched over while we had received 0 over several months with an unnamed competitor. Then we made a base product change which caused all of our mockup images to not match with the review requests and already received reviews. Contacted support which ouch said they'd get back by email. Well surprise, they did almost immediately and continued to follow up with multiple messages over the next hour. And within that hour Jen from support had somehow remapped all of our products to the new id, all images matching, problem solved. Very happy with the results so far and extremely responsive support.
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