Loox ‑ Visual Product Reviews
Loox - Shopify Product Reviews, UGC, Referrals, Upsells
Rating
4.9
feedback
7,212
chart
#556
All reviews
Review RSS Feed
June 16, 2024
They did a really good job with the app and the visual. One of my customers had mentioned to me that it was a breeze to leave a review, which is important for a start-up to gather reviews. The customer service is also very helpful. I reached out over the weekend with an issue and Shany from the support team resolved it for us by that Sunday!
May 26, 2024
Absolutely grateful with Jodel. He was very fast and efficient in assisting me with my issue and within seconds I got what I asked for. I’ve been struggling with this for months and it meant the world to me that the issue was resolved in a matter of seconds. I truly appreciate the help! Thank you so much!
May 26, 2024
Worst app ever, when you choise a low star raiting in their app, they send you to a feedback page, but when you choose a higher star they send you here. Dont use this app they will over charge you!
Hey, Arielle from the Loox team here. I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. All of the details of the plan are present when accepting the plan. I’ve personally reached out to you, and I'm happy to continue the conversation with you privately. In any case, our support team is available 24/7 and always happy to help!
May 25, 2024
I’ve been facing significant challenges with Loox. What was anticipated to be a seamless integration escalated into an array of issues and considerable time loss. To begin with, the process of embedding reviews on my website was anything but straightforward. Despite meticulously following the provided instructions, I encountered numerous problems. Hours of troubleshooting yielded little success, and the assistance from Loox was, at best, ineffective. Rather than offering viable solutions, their advice was to revert to the previous code upon encountering errors. Presently, although the ratings are visible, new complications have arisen. The “Choose Option” button is absent from certain collections, and the product cards are misaligned on mobile devices. Furthermore, the ratings are spilling out of the product cards. This ordeal has been profoundly disheartening. I had high expectations from a service that’s marketed to simplify, not complicate, operations.
Hey, Rotem from the Loox team here. I'm genuinely sorry to hear that your experience with Loox was not as you expected. I'd be happy to assist you in continuing to set up Loox on your store. I noticed that you've already uninstalled Loox. I've contacted you privately via our support email, and I'd love to schedule a call at your convenience so we can look into it together and ensure everything is sorted out to your satisfaction.
July 29, 2025
Just installed the app and already enjoying the support team! So far so good! Rain M is the bomb!!!
Aug. 15, 2024
Love the app and it's features, especially the photo and video review request process. The team, including Jemuel, have been extrememly helpful in getting all my questions answered and help with platform setup and optimization. I left another app that was not producing reviews for some reason and my moving to LOOX we've 5x'd our review submission rate. Definitely recommend if your products are visually dependent and you want an amazing platform to collect and display your reviews.
May 24, 2024
Great app, easy to install. Needed a little assistance with collection pages, Aya replied immediately and fixed the issue in minutes. Very happy!