Loox: Product Reviews App & AI
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Rating
4.8
feedback
7,513
chart
#406
All reviews
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April 5, 2024
Thank God for this Loox App. This is by far the best App in the market especially on Shopify platform. They have GREAT CUSTOMER SERVICE and SUCCESS IS ONE OF THIER BEST STAFF TO EVER WALK WITH!! I had an issue with a bug on my theme because my reviews was showing wrongly which I discovered it was from the useless app I previously installed called AIR PRODUCT REVIEW APP that messed things up for me, even after I uninstalled the useless app it still left bugs on my them. I thank God for SUCCESS one of the staff of Loox that helped me fixed this issues.
April 4, 2024
LOVE this app! It's incredibly intuitive, looks great, and works perfectly!
April 4, 2024
April 4, 2024
April 4, 2024
I couldn't be more satisfied! After having bad experiences with other import apps, and basically just giving up on reviews all together, I finally feel like I have the right tools to manage them effectively. Very fast and user friendly. Thanks!
April 3, 2024
I would like to share my experience. I have been using the Loox app for a year now, and I believe I am qualified to represent a portion of users to express my true feelings. Initially, my experience with the app was good because their instructional tutorials were well-written, and I could independently complete many tasks by referring to them. However, an incident occurred earlier this year when I was organizing my bills and discovered that they had charged me twice in a month. I immediately contacted their customer service team. After sending an email, I received a generic reply stating that they would get back to me as soon as possible. However, I waited for a week and still hadn't received any response. Feeling extremely frustrated, I reached out to Shopify's team, providing them with detailed billing and expense records, hoping that they could help me get in touch with the app developer. Currently, I am still waiting for a response from them. Today, as I started organizing my bills for March, I couldn't help but feel disheartened by their indifference. As a long-term user, I feel that my concerns have not been handled properly, and their cold treatment of my difficulties raises the question of how they would treat new users. Believe me, it is crucial to exercise caution before installing an app because it not only embeds code into your store but also affects all subsequent sales processes. When you want to change an app, it is not as simple as uninstalling it. You need to consider the closed loop of customer purchasing cycles and whether the residual program code that cannot be completely removed even after uninstallation will affect the loading speed of your store. In conclusion, I am unsure if I should continue using their app. I am genuinely worried that they might occasionally overcharge me on my credit card, which deeply saddens me. I have already sought advice from experienced individuals on how to minimize the impact on my business and switch to a different app.
Hey, Tamarry from the Loox team here :) Shopify manages all app charges and billing cycles according to their policy here. I can see that we replied to your question on the day it was submitted. In any case, I’ve reached out to you privately through our support and am here to make sure we get this sorted out together :)
April 3, 2024
April 2, 2024
Easy to use and not too expensive for a start-up and provides great scope for additional features when the business grows.
April 2, 2024
Customer Service was great. Chester was very responsive and figured out a resolution to my issue very quickly. Thanks Loox!
April 2, 2024