Loox ‑ Product Reviews App
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Thank to Support for looking in to the below. But, for me it is still an issue. The reviews for my store are fed in to Google and then my reviews are shown on my competitors Google searches. I stand by the fact this is a major flaw..... Major Flaw. Example...we have a product that we have 65 5* reviews on. When a customer searches Google for the item every other retailer selling the same product shows up with 65 5* reviews. This just isn't fair when I'm the one spending over £150 a month to get the reviews.
Hey, Rotem from the Loox team here. Thanks for sharing your experience. Loox offers several ways to boost organic traffic and display your rating on Google's search results, including integrating with Google Shopping. I’ve reached out to you privately through our support and I'm happy to help you set this up on your account :)
i am not satisfied with this app, after a week, I can't upload my reviews, I have found support for several days, usually, I am replied the next day, they can't fix my problems, i am really exhausted and tired, so i decide to remove it although it has a lot of good features.
Hey, Josh from the Loox team here :) I'm sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve your issues. I have reached out to you privately to continue this conversation. Please look out for an email from our Support team.
Better get another app, because Loox app is veryyyy expensive. You always pay $ 35 for 300 emails. A month can quickly accumulate a large sum. The app works well and the support is very quick. The settings are very easy
I thought the app was good enough to help me to get more real review from real customer the product review were happy
Used to be a great app. Recently with updates and the addition of the Carousels the design and appearance of the app is quite ugly and filled with bugs. Half of the reviews don't even show up. Customer service is pretty quick but it's like pulling teeth to get anywhere. Have been speaking to customer service for an hour and a half with just stupid back and forth.
why are you showing here a 9.99$ price while you want to charge 14.99$ once we install the app???? looks kinda scammy to me
Hey, Yoni from Loox here. The $14.99 price is for the Reviews + Referrals basic plan. The $9.99 Reviews plan is available if you don't select "Reviews & Referrals" on the top of the page. Please consider updating your review, as it is misleading and incorrect. Thank you, Yoni
Gave decent results for price during trial and first month. Now it's says I've run out of review sends after just 2 days and what I get from that is just about 10 reviews. When I bumped up the next level, Within a few days, I got the same message, that I'd run out. Currently looking for alternatives . It's fine if that's their pricing, but they definitely show more results during their trial and initial and then want to force you to pay way more to get results thereafter. Very disappointing.
Hey, Yishai from the Loox team here - I'm so sorry you're disappointed in your experience with Loox recently. I'd be happy to clear a few things up and try to explain what happened :) Generally speaking, Loox offers a one-time bonus to send review requests to past customers free of charge regardless of how many emails are sent. This might be the reason so many reviews came in during your first month of Loox, as free emails were sent to your customers going back to orders 90-days before Loox was installed. In regards to recent performance, I can see that you recently moved to the Advanced plan which offers 500 review request emails per month which might be less than your monthly order volume and hence was exceeded faster than expected. With that said, I can see that you received more than 150 reviews in the last 30 days which is fantastic! In any case, we contacted you privately through our support channel to explain everything in more detail, we're more than happy to help you get the most out of your Loox subscription.
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