Loox ‑ Product Reviews App

Hey, Lilach from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Our research shows that visual reviews convert visitors into buyers significantly more than text-only reviews. In fact, Photo reviews can actually convert up to 91% more than textual ones. I've reached out to you privately through our support so that we continue the conversation through email :)

​Hey, Josh from the Loox team here :) ​ ​I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. ​ It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled. ​ ​I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.

Hey, Lilach from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. We would love to better understand your perspective to see how we can improve Loox. I've reached out to you privately through our support so that we continue the conversation through email :)

Hey, Sapir from the Loox team here :) I'm truly sorry to hear your experience with Loox was not as you expected. Generally speaking, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Keeping the app user-friendly and easy to use, we offer many customization options that are easier to use, but might not offer full custom CSS. We have released a lot of features in recent years, including various customization options for both displaying reviews and collecting reviews via email, which I could see you have not implemented in your account yet. I’d be more than happy to help you find customizations that work for your brand. In regards to cropping Images, Loox does not support changing customers’ reviews, hence editing the customers' photos in this manner is not possible. In any case, I've personally reached out to you through our support email to elaborate further on a few of our available features.

Hey, Dor from the Loox team here :) I'm sorry to hear that your experience with Loox was not as you expected. Please note that Loox will use the original image size of whatever image URL you decide to use for your email's logo. You can resize the image you wish to use and use the new URL instead. I have contacted you privately in order to go over this in further detail. Could you please check your inbox so we can continue assisting you with this?

​Hey, Sapir from the Loox team here :) I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. It might be that an app charge is already included in an invoice before the app is removed and hence still appears after it is uninstalled. I’ve personally reached out to you regarding your refund and am happy to continue the conversation with you privately.

​Hey, Josh from the Loox team here :) I completely understand how stressful it is to get an unexpected charge. I would be happy to help you with this. Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month.​ ​ The Growth plan, our most popular plan is a pay-as-you-grow plan that scales with you depending on your usage that month. This plan is ideal for merchants who have fluctuating order volumes and for those who want access to all the Loox features and integrations. ​ We completely understand that costs are a big part of every merchant's decision of which apps to use. We've built Loox to provide a great return on investment on all of our plans. ​ ​In any case, our support team is available 24/7 and always happy to help! Please don't hesitate to contact us with any questions or requests you have and we'll gladly advise :)

Hey, Josh from the Loox team here :) I’m truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve any issues. Generally speaking, Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Loox provides you with the option to select whether you would like to include our referrals add-on to each of our available plans for $5. This can be toggled on or off from the Loox Plan selection page. Regarding editing customer reviews, Loox does not support editing or translating reviews once they have been created to maintain reviews’ authenticity. With that being said, our AliExpress Importer allows you to preview a reviews text before importing. You can also choose to exclude the text altogether. Lastly, when importing reviews from an external source into your Loox account, there are instances where your store’s metafields will require a refresh from our support team’s back end to showcase newly imported reviews. Our Support Team works around the clock to ensure quick response times no matter the situation, and we guarantee a reply within 24-hours. In any case, please don’t hesitate to contact us with any questions or requests you have, and we’ll gladly advise

Hey, Rotem from the Loox team here. Thanks for sharing your experience. Loox offers several ways to boost organic traffic and display your rating on Google's search results, including integrating with Google Shopping. I’ve reached out to you privately through our support and I'm happy to help you set this up on your account :)

Hey, Abby from the Loox team here :) The Loox team is available 24/7 to help you with any questions that you may have! ​ It is important to note that the Single Code for all Customers option that is used for offering photo/video review discounts is run by Shopify's discount system. ​ ​This means that Loox does not have control over how these discounts are used or managed. ​ ​We also offer the option of using a Unique Code for each review when offering discounts for photo/video reviews. ​ ​When choosing this option, Loox will create a new code for every customer submitting a photo/video review, that is unique and can only be used once. ​I have personally reached out to you to explain this further and to help advise on the best option for you to use when offering discounts for photo/video reviews.

Hi! Dor from the Loox team here :) Merci de nous contacter! Please note that while the Loox admin is currently supported in English only, you can feel free to reach out to our support team and we'll be more than happy to help out with any question you might have. I can see you already have an open correspondence with our team, but I'll be happy to get into more detail to see how we can help you today. Expect an email from the Loox Support team.

I'm truly sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve your issues. Loox offers various plans to accommodate stores of all sizes and budgets. From just stores starting out all the way to tens of thousands of orders a month. Loox is designed to provide extremely high ROI on the price, not only by creating social proof that boosts conversion but also by incentivizing repeat buys with next-purchase discounts for reviewers, as well as reaching new customers via Loox Referrals. I have personally reached out to you and will be more than happy to continue to assist you privately.

Hey, Dor from the Loox team here :) While the Beginner plan is intended for merchants starting out on the Shopify ecosystem, it still provides many essential and useful features, and enables deep personalization for your Loox widgets. I have contacted you privately to assist you with any questions you might have and to assist you achieve what you wish, to the highest degree :) Look out for an email from the Loox team!

Hey, Josh from the Loox team here :) I'm sorry to hear your experience with Loox was not as you expected. I would be more than happy to help you resolve your issues. I have reached out to you privately to continue this conversation. Please look out for an email from our Support team.

Hey, Dor from the Loox team here :) Please note that Loox offers several plans at different prices, for stores of all sizes and stages of growth. All of our plans allow you to collect and display photo reviews on your store. Our advanced plans allow you deeper customization and more features that help you get more sales using Loox. In any case, I contacted you privately to discuss your needs and recommend the best option for your brand

Hey, Amit K. from the Loox team here :) Our support team is available 24/7 in 3 different time zones, and we always respond within minutes. I took a look at our logs and I cannot seem to find an email from you. No worries though, I just reached out to you in private to see how we can help! You can always feel free to contact us by clicking the "Get support" button on your Apps menu and on our app listing page as well.

Hey, Yoni from Loox here. The $14.99 price is for the Reviews + Referrals basic plan. The $9.99 Reviews plan is available if you don't select "Reviews & Referrals" on the top of the page. Please consider updating your review, as it is misleading and incorrect. Thank you, Yoni