Loox ‑ Product Reviews App
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Amazing customer service, was great when I needed it but no longer am running my store.
Hey Starling Petals, sorry to hear that your recent charge came as a surprise. I would be happy to clarify here: since Shopify triggers app charges in advance of each billing cycle, you may be seeing a charge that was automatically triggered before you uninstalled Loox. In cases like these we're happy to review a refund. I've reached out to you via email to discuss your refund, and I look forward to resolving this together! Best, Sara from the Loox team
I’m extremely impressed with the customer support from Loox. Molly provided a quick and efficient response to my request to upload videos to my review. The process was smooth, and her professionalism made the experience even better. Highly recommend their service and support!
Sehr schöne Widgets die mir innerhalb von zwei Tagen schon zusätzliche Verkäufe gebracht haben.
Love the customer support! We had a problem where the Loox rating wasn't syncing with our themes rating widget. Tal & Rotem were a massive help. Entire process was so seamless, and they sorted it out super quickly. Thank you once again Tal & Rotem.
So easy to use, seamlessly integrates with my platform I love loox!
Easy to use and great for upselling. seamless integration on shopify
Super application, très utile pour developper sa boutique !
this app is seamlessly just the best. trust it. pretty much all the features are point and click to activate, pretty amazing!
1. In the invitation comment function, I set it to invite customers to comment 3 days after the "Delivery" of the order. I cannot know what the invitation comment email sent to the customer looks like, nor can I customize the content of the email. 2. There are no online customers. Support means that you encountered a problem at that time and could not solve it in time. You can only wait for the slow email contact. 3. Most functions do not have a preview function, which makes it difficult to use, such as testing to send preview emails, etc. I am going to change it. app, the key is this app The price quoted is not cheap, and many functions do not even provide the most basic guidance, which is very disappointing.
Hey, Thanks for taking the time to leave a review. I’m sorry to hear your experience with Loox didn’t go as well as we’d hoped. We aim to provide top-notch service, so it's disappointing to know we didn’t meet that standard this time. We’d love to hear more about what happened. I’ve sent you an email—please reply whenever it works for you, and we’ll do our best to help.
I am hoping this gets my online store growing
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